Gagandeep Bagga 6/20 A, First Floor, Tilak Nagar, New Delhi - 110018 +91-9953047698 gagan.blue@gmail.

com

Objective:
Seeking a Business/Risk Analyst position with a company that would provide me an opportunity to use my knowledge and experience to solve business challenges and generate business impact.

Summary of Qualifications:

1. Cross functional experience in Business Intelligence, Risk Reporting and Project

Management.

2. Vast experience in Client Handling, Facilitating Communications and Meetings with

Executives and Stake Holders.

3. Led multiple projects with Senior Analysts and Stake Holders based out of overseas
locations.

4. Extensive business analysis involvement within Credit Risk Industry, Healthcare

Industry and Real Estate Industry.

Technical Expertise:

1. Risk Reporting: Microsoft Excel 2003 2. Data Warehousing and Statistical Analytics: Business Objects XI 3. Database Management: Microsoft Access 2003, SQL 4. Documentation: Prepare Reports Specification Documents, Technical analysis of
Business Intelligence tools using Microsoft Word 2003, Microsoft PowerPoint 2003

5. Automation: VBA

Professional Experience:
Sep 05 Till Present

GENPACT, Gurgaon

July 09 Till Present

Risk Reporting Analyst

GE Working Capital Solutions February '09- July 09

Analyst
GE Healthcare September '07-January '09

Senior Risk Associate, GE Real Estate

GE Small Business Finance August '05-August '07

Process Associate, Credit Services

GE Money

On the first assignment with GE Working Capital Solutions as a Project Associate and Risk Reporting Analyst, Closely worked with Analysts and Stake Holders from US and EU and external IT Consultants, to design and develop Reports and Dashboards (Global Consolidated, Individual Programs, %Trend by Business and Risk Classification etc) aimed at driving portfolio analysis, monitoring, collections and identifying High Risk customers. On monthly basis, Published and distributed monthly inventory of reports and worked directly with Portfolio Analysts to provide portfolio exposure and review report characteristics and metrics. Worked with multiple Stake Holders (Portfolio Analysts and Senior Analysts) based out of overseas locations on multiple projects. Key responsibilities include understand and capture the analysts needs and develop business requirement through one-on-one meetings and on going communications, build project plan and get it approved before start building the first draft, facilitate communications and meetings with stake holders, and project sponsor on weekly basis to present project status and discuss next steps, present the final draft to project sponsor for review before delivered to the stake holders. Address multiple ad-hoc requests which include report specific enquires, provide custom reports, validation/calibration of existing metrics in wake of any changes, provide end-user training etc, in a timely manner. Worked directly with Business Intelligence Leader of GE Healthcare France to provide solutions remotely. Experience in gathering, mining, analyzing,

visualizing and presenting data from diverse business areas in insightful ways.

Independently led design and development of Business Intelligence solutions which include improve data quality, perform research analysis against data warehouse, generate reports, maintain databases (MS Access) and in-house Reporting tools, and prepare documentation and technical analysis of Business Intelligence tools. Generate reports and dashboards that revealed important trends in the portfolio. One of the reports provided insight for GE Healthcare Systems Installed Base and assisted the IT support team to identify sites, systems with open status against site review, installation, software and network installation etc. Constantly worked on improving data management and designed multiple enhancements in the reporting tools that improved data visibility, look and feel of the tracker output, and created macros in VBA to automate and speed up database tasks in MS Access. One of the modifications in the inventory database improved data availability in the tracker by 450%.

Achievements:

Was awarded GENPACT Silver Award in Nov 09 with following citation from
AVP. Gagan's customer centricity and high degree of quality orientation have helped establish very good relationship with GE WCS customers... Excellent integration with IT Team and other teams across WCS. Has been an integral part of most critical business impact project leading to Real time metrics in WCS with a live drill down!! .... His customer calls him "Business Objects Champ"... Proud to have him as a part of Risk Reporting Team Thanks for all the hard work

Achieved high level of customer satisfaction resulting in customer awarding Net

Promoter Score of 10/10. ( NPS score is a measure of how likely is the customer to promote GENPACT and be a reference for its product and professional services)

Was rewarded by the Senior Management for independently leading reporting

solutions for GE Healthcare France and generating productivity benefit for the client's operations by improving data availability in tracker output by over 450%.

Was awarded GENPACT Bronze Award in Sep '08 for consistent performance.

Classroom Trainings and Workshops:

1. LEAN
2. Managing Change

3. Business Etiquettes

4. Interpersonal Skills
5. Effective Time Management

6. Building Relationships to get Results

7. Advanced Microsoft Excel 2003 8. Advances Microsoft Access 2003 9. VBA for MS Excel and MS Access

Education:
Bachelor of Science, Information Technology Jamia Hamdard University, New Delhi Scored First Division with Aggregate Score of 72%

Personal Details:
Date of Birth: 15/04/1986 Language: English Marital Status: Single