MICHAEL CONLON

mikeconlon@live.com Mobile: (561) 654-9605 Boca Raton, FL 33487

DISTRICT OPERATIONS MANAGER

Innovative and revenue-driven professional with 15+ years of experience propelling top-caliber operations through effective resource management. Expert at capitalizing on opportunities while limiting costs by consistently having the right people, products, and processes in place. Dedicated and positive leader who facilitates growth, positive transition, and performance improvement. Leverages cross-functional background in human resources, sales and marketing, and training. Keen ability to translate vision into actionable plans that deliver strong results.

AREAS OF EXPERTISE
Multi-Site Management Business Development Purchasing Sales & Marketing Human Resource Management Logistics Training & Development Warehouse Management Site Development Inventory Management Negotiations Turnarounds Vendor Relations Community Outreach Client Retention Workforce Management Communications

PROFESSIONAL EXPERIENCE DENTAL EXCELLENCE BY THE SEA Ft. Lauderdale, FL

Boutique dental services provider with 14 employees.

OPERATIONS MANAGER (2007 to Present)

Direct daily operations of management, sales, production, collections, and employee development. Coordinate all purchasing of equipment and supplies, dealing with multiple vendors to negotiate best prices and optimize spending for specific products. Lead marketing efforts for previously underperforming operation. Identify most effective methods and develop fullscale direct and internal campaigns to capture new business and increase customer retention. Leverage previously untapped database of more than 10K patients. Reach out through email and utilize company website to achieve a greater online presence. Pilot community-based programs in collaboration with vendors to raise brand recognition. Expertly manage entire 14-person staff and full range of HR functions, including recruiting, hiring, and creating employee manuals for every position. Ensure employee attainment of necessary certifications for specific roles. Lowered overall annual supplies expense by 4.5% through strategic vendor management and negotiations. Raised profits by 48% over 5 years despite turbulent economy; maintained profit growth through periods of flat or declining revenue. Reduced labor costs by 35% over a 2-year period.

GLOBAL TRADERS PAK MAIL CENTERS OF AMERICA Ft. Lauderdale, FL

Shipping company specializing in large, fragile, and valuable items.

BUSINESS DEVELOPMENT MANAGER (1999 to 2008)

Spearheaded growth operations for company with multiple retail and warehouse locations and 15 employees. Identified underperforming shipping sites and performed in-depth real estate analysis to determine reasonable rates for acquiring them. Conducted detailed research to assess surrounding market and drove initiatives to improve appearances and overcome previously poor reputations. Developed targeted marketing programs to promote specialized services. Worked with chambers of commerce and other networking sources to build relationships with art galleries, consignment stores and estate attorneys. Recognized high demand within senior market and designed promotions to capture their business.

MICHAEL CONLON
mikeconlon@live.com Mobile: (561) 654-9605 Page 2

BUSINESS DEVELOPMENT MANAGER, CONTINUED

Headed recruitment, training, development, and daily management for diverse range of warehouse managers and laborers. Realized and leveraged individual employee skillsets to motivate staff and increase productivity. Transformed 5 failing businesses into lucrative profit centers within 9 years. Achieved between 100% and 400% in overall gains at every location.

SHURGARD STORAGE CENTERS South Florida

Storage facilities with more than 2K locations nationwide.

DISTRICT MANAGER (1995 to 1999)

Assumed command of disorganized South Florida district as recognized turnaround specialist. Eliminated unnecessary positions and restructured teams to cultivate stronger workforce with greater benefits. Incorporated cutting-edge management strategies to enhance communications within groups and utilize individual talents. Implemented new products to storage business to create greater revenue opportunities for locations. Led negotiations with vendors to obtain optimal pricing. Initiated product sales and truck rental services at each location and contracted with moving companies to provide pack and load services. Won numerous awards for customer service, communications, and growth. Added average of 8% in revenues to every location. Lowered labor costs by 13% despite increased wages and strong productivity.

EDUCATION
BS in Business Administration Salisbury State University Salisbury, MD Concentration in Management