KAREN J.

VIERA, MS, SPHR

Miami, FL 33183 305-753-3509 k_viera@bellsouth.net http://www.linkedin.com/in/karenviera

SENIOR HUMAN RESOURCES EXECUTIVE

Transformational strategic business partner and change agent with more than 15 years of human resources experience, delivering remarkable results at the organizational, system, process, and individual levels. Trusted advisor and coach skilled in defining the big picture and driving action at the tactical level. Background includes real-world business experience including P&L management, union and non-union experience and appointment to business boards. Core Competencies Succession Planning Organizational Effectiveness Mediation/Dispute Resolution Performance Management Labor/Employee Relations Change Management Mergers & Acquisitions Talent Acquisition Productivity Retention Strategies Leadership/Talent Development Compensation/Benefits Strategic Workforce Planning

PROFESSIONAL EXPERIENCE
ASSURANT SPECIALTY PROPERTY Miami/Atlanta/Santa Ana 20052012 Fortune 300 global provider of specialty insurance products and risk management. Vice President of Human Resources Delivered strategic HR leadership to business groups with 1,500 total employees operating in a matrix environment. Served as executive coach and senior member of HR Leadership Team advising C-level leaders and senior VPs on strategic initiatives designed to advance companys growth goals. Supported Finance, IT, Sales and Marketing and Claims functions in Miami, Atlanta and Santa Ana offices with five direct reports and partnered with Centers of Excellence. Succession/Talent Management. Introduced system that achieved 50% talent gap reduction over three years and identified high-potential leaders and profitable employees for succession and development planning. Performance Management. Developed and implemented with executive team corporate-wide performance management system that generated 97% feedback response rate and drove a Pay-forPerformance culture. Employee Relations. Achieved 33% reduction in litigation costs and EEO charges by diplomatically resolving high-risk issues. Increased employee engagement and reduced turnover. Developed union avoidance strategies and training. Prepared and presented EEO cases for medication / grievance proceedings. Employee Engagement. Led corporate Employee Engagement program implementation across Finance, IT, Sales and Marketing and Claims establishing benchmark data for performance metrics. Reorganizations. Restructured corporate Finance area, redesigned organizations and operations, and led change initiative to co-source entire IT business unit that produced substantial headcount cost savings. Talent Acquisition. Partnered with CEO and presidents on executive recruitment to hire and onboard four executives that built bench and are considered successors to c-suite and senior level jobs. Business Leadership. Appointed by division president as business board member and partnered with senior team to accomplish successful launch of new product line. Award. Won 2008 Most Valuable Player of the Year Award and recognition by CEO.

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ASSURANT SOLUTIONS Miami/Atlanta 20012005 Global Fortune 300 provider of specialty risk management products and services. Vice President, HR & Organizational Effectiveness (Administrative Systems, 20032005) Designed recruitment and selection strategy and selected/implemented Taleo recruitment software. Drove business initiatives as business partner to client groups supporting Consumer Marketing Services, Call Centers, Contact Strategy and Claims areas. Tapped to manage business process re-engineering (Organizational Effectiveness) and quality initiative department. Vice President, Administrative Systems (20012003) Led the Organizational Effectiveness & Process Re-Engineering department to achieve cost savings. Drove metrics reporting for 96 departments. Business partner support to Customer Contact Center, Claims and Operations areas. FORTIS INSURANCE N.V. Global banking and insurance products. (Acquired American Bankers Insurance Group) 19972001

Project Manager (19992001) Defined functional process transformation requirements for successful integration of American Bankers Insurance Group and American Security Group (CMS areas). Senior Corporate Operations Consultant and Analyst/Internal Consultant (19971999) Delivered efficiencies and other HR/business goals as internal consultant to organization responsible for quality initiatives. Responsible for performance metrics reporting and analysis for senior leadership. POWER FINANCIAL CREDIT UNION 19941997 Regional credit union. Vice President, Human Resources Development Training & Development Director Built high-performing teams with talent acquisition and employee development plans. Enabled a smooth merger of Pan Am FCU and Air Force FCU by developing and implementing HR strategies. PREVIOUS POSITIONS MANPOWER INC. World leader in workforce solutions. Area/Regional (Sales/Operations) Manager District Manager, Branch Manager Held full operational and financial responsibility for global temporary services and training operation with six profit centers. Won award for financial results. Opened first corporate bi-lingual office in the United States. EASTERN AIRLINES, INC Labor Relations Representative, In-Flight Manager, Corporate Trainer

EDUCATION M.S., Human Resource Management, 2009 FLORIDA INTERNATIONAL UNIVERSITY Miami, FL B.S., Business Administration (Major: Human Resources), 1996 TRINITY INTERNATIONAL UNIVERSITY Miami, FL PROFESSIONAL & COMMUNITY LEADERSHIP MSHRM Curriculum Board Member, FLORIDA INTERNATIONAL UNIVERSITY, 2010Present Board Member, BOY SCOUTS OF AMERICA, 2009Present