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uk

World Vision International Employment Opportunity

Job Description

Location: Costa Rica or El Salvador - This is an HCI Local Role that will be based in the country of the successful candidate Title: Business Process Specialist LACRO
Supports processes search on efficiency gains by understanding, collecting, analyzing and documenting best practices with the view to interpreting and making recommendations to re-engineer processes for efficiency gains, searching continuous improvement of our business processes as the ministry grows in order to develop detailed maps and specifications, which cover programming business functionality with a particular focus on analysis for efficiency gains. The BP Specialist will collaborate with a team of GICT / Regional and NO staff working on the design Quality and Improvement model following WV guidelines and criteria. Perform: process flow mapping; modeling; identification of issues and opportunities; collection and analysis of data; form hypotheses, conclusions and recommendations that lead toward business processes re-engineering by identifying cost effective and efficient solutions to serve business needs. This includes: Collaborating with business customers to define/confirm and document business requirements. Using existing documentation and performing end user interviews to develop as is business models which accurately reflect current in house processes. Evaluating existing system and business processes/logic and identify problems at the program, user or system level. Analyze as is models, help identify process breakdowns, make recommendations and design process models which showcase automated solutions to optimize future business processes. Create/modify functional design documents for moderately complex application enhancements and break/fix in collaboration with appropriate staff and leadership. Assist WV departments and divisions with developing business cases to support extending information technology applications. Participate in cross-functional business technology and consulting team efforts, to leverage technology applications and identify the technical impact of interfacing systems. Participate in cost analysis for projects from both a business process and technical integration complexity perspective. Strategize and design a business process and management organization for the Region which will include: Developing standards for process management: including frameworks to follow, processes to be mapped in offices, prioritization of processes to be mapped, levels of detail, nomenclature, symbols, software selection, and methodology for screening and identifying best practices. Design and develop a process repository which includes: the system and application to store and access process maps, location, connectivity, frequency of repository updates, procedures to download and view process knowledge. Develop a process mapping toolkit of: procedures to follow for conducting process mapping, the software to use, procedure to upload process maps and

http://www.primeapple.co.uk knowledge in the repository and procedures and procedures and costs for WV offices to request process management services. Collect and analyze data related with Key Process Indicators and present them in a graphic and executive way REQUIRED: Bachelors degree in Business Administration, Information Systems, Industrial Engineer, Technology or Development related field Ability to effectively manage multiple activities or projects of varying complexity with conflicting priorities involving cross-functional teams and aggressive time constraints Apply fundamental principles to finance, accounting and business management to evaluate and quantify potential costs and benefits associated with opportunities and proposed projects Excellent communication and presentation skills (both written and verbal in Spanish and English), including the ability to produce clear and well organized documents Excellent interpersonal skills, negotiation and mediation skills. Must be able to effectively communicate with stakeholders at all levels and to influence change Customer-focused, team player with a desire to continuously improve current business practices/processes Use common sense and objectivity to analyze alternatives and initiate recommendations appropriate for the organization Ability to see the big picture while effectively analyzing details Ability to break complex problems down into manageable parts Demonstrated ability to document and interpret qualitative and quantitative analyses and ability to identify issues, propose solutions, synthesize and highlight implications of findings Awareness of personal limitations, so as to engage partners to help solve problems and gather requirements for solutions Ability to build accurate, comprehensive business cases, define and document optimal practices Power user of MS Office, MS Project and Visio Ability to work independently and in multidisciplinary teams with flexible and changing assignments Flexible and willing to travel Demonstrated experience in managing and performing quality assurance functions within a project lifecycle, including assessment, strategy design, creating implementation plans, programme documentation, performance monitoring or issue and resolution processes Minimum 2 years work experience including: o Understanding of business processes and information needs o Use of industry standard processes to facilitate users in identifying and documenting business requirements, articulating and revising business processes, clarifying information system needs, documenting functional requirements in clear and concise language that can be used by systems analysts to create analysis models Application of testing and quality assurance methodologies to effectively perform testing functions as part of system development

PREFERRED: Formal qualification experience or working knowledge in one or more of the following areas: