Professional Documents
Culture Documents
P R O F E S S I O N AL E X PE R I E N CE
2010 to Present
2005 to 2010
2003 to 2005
1998 to 2003 Manufacturer of B2B voice/data communications infrastructure equipment with $2.2B in sales and 4,000+ employees.
VICE PRESIDENT, INTERNATIONAL SERVICES & LATIN AMERICAN SUPPLY CHAIN (2001 to 2003)
Promoted to establish strategies and metrics for global services, global services marketing, and international training development. Oversaw all worldwide services outside the United States. Directed professional services sales, regional order management, distribution, logistics and inventory management. Owned P&L services responsibility for all non-US regions, growing services revenue to a record $85M. Recruited and negotiated services partners agreements and implemented an order management system leading to faster turn around times on service issues and improved time to market on services offerings. Attained companys highest customer satisfaction ratings, achieving Best in Class status in six of seven categories.
DIRECTOR OF LATIN AMERICA & CARIBBEAN REGION PROFESSIONAL SERVICES (1998 to 2000)
Hired to lead all regional professional services sales, technical support, and training initiatives. Scope of responsibilities included growing the services business in Latin American and Caribbean markets. Continuously exceeded sales targets. Grew organization from six employees to 50, establishing the first profitable Solutions and Services business in the company. Generated 112% increase in solutions and services revenue each year since start of tenure.
1996 to 1998
1991 to 1996
E D U C A TI O N & P R O F E S S I O N AL D E VE L O PM E N T
Master of Business Administration Harvard Graduate School of Business Administration Boston, MA Bachelor of Arts in Economics Columbia University New York, NY Completed Thunderbird American Graduate School of International Management Global & Telecommunications Executive Management Program