Duties of Hotel front desk clerks

Hotel front desk clerks perform some or all of the following duties:

Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

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Accomodation Arrival date/ Date of arrival Attractions Bed and Breakfast (BB) Book Book a room/ Make a reservation Booked Book in advance Cancel a booking Check-in Check-out Complete / Fill in the form Departure date / Date of departure Front desk / Reception Guest Hotel manager Housekeeping, maid Indoor pool Inn Late charge Linen Parking pass Receptionist Reservation Room service

Acomodarea, cazare (in hotel) Data sosirii Atractii turistice Cazare si dejun A rezerva A rezerva o camera Nu sunt camera libere A borna din timp A anula o bronare A se caza/a se inregistra la hotel A pleca din hotel A completa formularul Data plecarii Receptia Oaspete, client care se cazeaza la hotel Managerul Hotelului Personal menajer Bazin Interior Sinoni,mul cuvintului hotel Plata pentru aflarea in hotel dupa expirarea termenului rezervat de sedere in hotel Lengerie de pat Talon de parcare Lucrator la receptie Rezervare Deservirea camerelor

Towel Vacancies No vacancies View Wake up call Gym

Stergar Camere libere Camere libere nu sunt Vedere, (vedere spre mare Sea view) Sunet de la receptie pentru a trezi clientul dimineata Sala de forta, gimnastica

Hotel Vocabulary
Word part of speech adjoining rooms noun amenities noun attractions noun baggage noun Bed and Breakfast noun bellboy noun book verb booked adj brochures noun Meaning two hotel rooms with a door in the centre local facilities such as stores and restaurants Example sentence If you want we can book your parents in an adjoining room. We are located downtown, so we are close to all of the amenities.

things for tourists to see The zoo is our city's most and do popularattraction for kids. bags and suitcases packed with personal belongings a home that offers a place to stay and a place to eat a staff member who helps guests with their luggage arrange to stay in a hotel full, no vacancies small booklets that provide information on the local sites and attractions go to the front desk to receive keys return the keys and pay for the bill free of charge If you need help with your baggage we have a cart you can use. I can book you into a beautiful Bed and Breakfast on the lake. The bellboy will take your bags to your room for you. I can book your family in for the weekend of the seventh. I'm afraid the hotel is booked tonight. Feel free to take some brochures to your room to look at. You can check-in anytime after four o'clock. Please return your parking pass when youcheck-out. All of our rooms have complimentarysoap,

check-in verb check-out noun complimentary breakfast

noun cot, rollaway bed noun damage charge noun a single bed on wheels that folds up

shampoo, and coffee. If you need an extra bed, we have cotsavailable.

money a guest owes for We will have to add a damage repairs to hotel property charge for the hole you put in (when caused by violent the wall. or careless acts) amount paid ahead of time to secure a reservation a bed large enough for two people a level of the building a small hot pool for relaxation extra large bed You will not receive your deposit back if you cancel. They are a family of four, so give them a room with two double beds. The swimming pool is on the main floor. Our honeymoon room has a personal hot tub. A room with a king size bed costs an extra ten dollars a night. Your room has a kitchenette so you can prepare your own breakfasts and lunches. You will be charged a ten dollar late charge for checking out after 11 am. We will come in and change the linens while you are out of your room. You can stand in the lobby and wait for your bus. Please return the luggage cart to the lobby when you are finshed with it. The maximum capacity in the hot tub is ten people. Our motel is very clean and is close to the beach.

deposit noun double bed noun Floor /etaj/ noun Jacuzzi, hot tub, whirl pool noun king-size bed noun kitchenette noun late charge noun linen noun lobby noun luggage cart noun maximum capacity noun motels noun

a small fridge and cooking area a fee for staying past the check-out time sheets, blankets, pillow cases large open area at the front of the hotel a device on wheels that guests can push their luggage on the most amount of people allowed accommodations that are slightly cheaper than hotels

noisy adj parking pass noun

loud

The guests next to you have complained that you are being too noisy.

a piece of paper that Display this parking pass in guests display in the car your window to show that you window while in the are a hotel guest. hotel parking lot extra charge for movies and special television features the covering that goes over a pillow If you order a pay-perview movie, the charge will appear on your bill. Room 201 doesn't need their sheets changed, but they requested one new pillow case.

pay-per-view movie noun pillow case noun queen size bed noun rate noun reservation noun room service noun sauna noun single bed noun sofa bed, pullout couch noun towels noun vacancy noun vacant adj valet noun

bed with plenty of space They have a queen size bed so for two people (bigger the small child can easily fit in than a double) the middle. cost of renting a room Our rates change depending on for a certain time period the season. a request to save a specific room for a future date They say they made a reservation but it doesn't show on the computer.

delivery of food or other If you would like a bottle of wine, services requested by just call room service. guests a hot room for relaxation, filled with steam a bed for one person We don't recommend bringing young children into the sauna. The economy priced room includes onesingle bed.

a bed built into a sofa or The room contains a sofa bed so couch the room actually sleeps five. used to cover and dry the body after swimming or bathing available rooms You can get your swimming pool towelsat the front desk. We only have one vacancy left, and it is for a single room.

staff that parks the guests' vehicles

If you leave your car keys with us, thevalet will park your car underground.

vending machine noun view noun wake up call noun weight room, workout room, gym noun

a machine that distributes snacks and beverages when you insert coins a window that offers a nice image for guests a morning phone call from the front desk, acts as an alarm clock a room that guests can use for exercise and fitness

The vending machine on the fifth floor has chocolate bars and chips. The room is more expensive because it has a spectacular view of the beach. What time would you like your wake up call? Our weight room has a stair climber and a stationary bicycle.

Checking Guests In and Out

Check In (Inregistrarea)
Front Desk Receptionist

What name is the reservation under? How long will you be staying? Are you planning on checking out tomorrow? I'm afraid you can't check in until after 4:00 pm. What type of vehicle are you driving? Do you know the license plate number of your vehicle? Complimentary breakfast is served in the lobby between 8 and 10 am. I'll give you two room keys. The dining room is on the main floor at the end of the hall. The weight room and sauna are on the top floor. Just call the front desk if you need any extra towels or pillows. What was the name, please? Ah, yes... One moment, please. Just a moment, please. Just a moment till I find it. Here we are. I've got it here. That's fine. I've put you in Room (234). It's on the (2nd) floor. The porter will take you up to your room. I'll get the porter to take your luggage up for you. Questions to help to fill in the forms Can I have your...? How do you spell that? And your ...? Can you tell me your...?

Where are you going after this? How are you going to pay? - Some headings on the check-in forms Surname Family name First name (Forenames, prenames) Occupation Nationality Place of birth Next destination Method of payment Occupants (of a room)

Guest

We have a reservation under Jill McMann. Do you have any vacancies? Is the hotel booked, or can we get a room for tonight? How do we get to our room from here? Is it okay to park out front? What time is the pool open until? What time is breakfast served at? Is it too early to check in? Can we get a wake-up call? When is check out time?
Can I go up to the room now? Can I check in now? Can you give me information about hotel services? Can you give me a wake-up call in the morning? Can I get a snack before I go up to the room? Can you fill in the registration form for me? I have to make a phone call Can you tell the room maid not to clean the room in the morning? I want to sleep late. Can I get an early breakfast? I have to catch a plane at 6.30.

Check Out (Eliberarea camerei)

Front Desk Receptionist

Are you ready to check out? What room were you in? How was your stay? Was everything satisfactory? Will you be putting this on your card? And how will you be paying for this? Would you like to speak to the hotel manager on duty?

I'll just need your room keys, please. Enjoy the rest of your holiday. Have a safe trip home.

Guest

We're checking out of room 401. Sorry we're a bit late checking-out. I'm afraid we overslept/slept in. We really enjoyed our stay. We have a few complaints. We'll be back next time we're in town.

Sample Conversation

Receptionist: Hi there. Are you checking out now? Guest: Receptionist: Guest: Receptionist: Guest: Yes, sorry. I know we're a few minutes late. That's no problem. It's always really busy at check out time anyway. Oh, really. The last hotel we stayed in charged us for a late check out. The hotel isn't booked this week, so it's not a problem. How was everything? The room was great. The beds were really comfortable, and we weren't expecting our own fridge.

Receptionist: I'm glad you liked it. Guest: Receptionist: Guest: The kids were disappointed that the pool wasn't open this morning, though. I apologize for that. We can't get a cleaner in any earlier than 10 am. Well we had a nice swim last night anyhow.

Receptionist: Will you be putting this on your credit card? Guest: No. I'll pay cash.

Receptionist: OK. So the total comes to $123.67, including tax. Guest: I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist: Yes, but there is an extra room charge on your bill. Guest: Receptionist: Oh, I forgot. My husband ordered a plate of nachos. Sorry. No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.