OPERA Enterprise Solution (OES)

The OPERA Enterprise Solution is a fully integrated suite of products that can be easily combined for deployment at any size organization from the singleproperty hotel to global, multi-branded hotel chain environments. Hotels and chains can choose just the products and features they need; OPERA OES is modular and scalable. OPERA modules include property management, sales and catering, quality management, gaming and comp accounting, and mixed use condo/hotel room management. In addition, the OPERA Enterprise Solution offers central management products including the OPERA Reservation System for both guestroom and function space sales; the OPERA Customer Information System, a customer relationship management package specifically designed for the hospitality industry; and Sales Force Administration, which provides centralized lead management and sales support for regional and national Sales teams.

CENTRAL SYSTEMS
OPERA Business Intelligence OPERA Reservation System OPERA Customer Information System OPERA Web Suite OPERA GDS Interface OPERA Sales Force Automation (SFA) OPERA Revenue Management OPERA Comp Accounting and Gaming

PROPERTY SYSTEMS
OPERA Property Management System OPERA Xpress OPERA Lite Operetta Hotel Software Solution OPERA Sales & Catering OPERA Vacation Ownership System (OVOS) OPERA Kiosk

Front Office Version 7

A full-feature Microsoft Window-based PMS, Front Office Version 7 provides the same robust functionality as Suite 6 Front Office with an easy-to-use graphical user interface along with the advantages of Windows operation. Version 7 offers an open systems migration for hotel operators. Features include reservations, front desk, cashier, housekeeping, night audit, system set up and over 100 standard reports.

Windows NT operating system Choice of Xbase or Oracle database Ability to "double-click" on fields to drill down into screen details Pull-down menus, graphic icons and pop-up help Choice of touchsceen, keyboard or mouse Reservations

What the Micros Opera Provides for Oberoi Hotels

A centralized console that provides unparalleled visibility into the performance of core applications that drive the key IT infrastructure services; allows 24*7 monitoring from any where, at any time, using just a web browser. Integrated monitoring of the performance of Micros OPERA solution and other components of the hotel IT infrastructure, including billing and inventory management applications, network and telecommunications equipment, etc. Customized monitoring for the entire Micros OPERA Enterprise solution, including the embedded web server, application server, and database tiers; In-depth models for the different applications facilitate problem demarcation and enable rapid troubleshooting. Emulation of user access to the critical hospitality services to assess the availability and response times for these services in real-time; Correlation across each step of the user access (e.g., login, search for a specific guest, modify the reservation, logout) to identify which step(s) could be causing the slow-down/failure; Real-time alerts as and when problems are detected, together with in-depth diagnosis highlighting where the problem areas in the IT infrastructure are (e.g., network? terminal server? firewall? database? application?).

How Hotels can Benefit from the Micros Opera

Ensure business continuity through proactive monitoring and maintenance of key IT infrastructure services. Increase revenues by reducing downtime and mean time to repair. Enhance customer satisfaction through early detection and resolution of problems. Optimize investment in existing software and hardware through effective capacity planning and load balancing. Streamline IT operations for efficient performance. Maintain customer loyalty by avoiding reservation errors and providing prompt and correct final checkout information.