Project Report on Buisness Research on Hostel Service

1/26/2012

SUBMITTED TOSanchita Ghosh Mam

SUBMITTED BYSHAHNAWAZ MIRZA PGDFS , SECTION D ROLL NO:- FT(FS)-11-352

BUISNESS RESEARCH REPORT

TABLE OF CONTENTS
S.NO. PARTICULARS 1. 2. 3. 4. 5. 6. 7. 8. Introduction Salient Features Research Objectives Type of Research Research Methodology Data Analysis Conclusion Questionnaire PAGE NO. 3 3 4 4 5 6 7 8

HOSTEL SERVICE

BUISNESS RESEARCH REPORT

INTRODUTION
In Greater Noida hostel facility is provided to many students who came here for higher studies. There are many facilities which are provided to the students residing in hostel by hostel management such as Wi-Fi, food, security, power back-up system, parking space, water, electronic appliances, etc.

SALIENT FEATURES
* An RO plant & water cooler are installed in each hostel. * Round the clock security arrangement. * Rooms are spacious, air cooled & ventilated with attached toilets and bathrooms with geysers. * 24 hrs telephone operators available in the reception. * 24 hrs Generator facility and H.T. Electricity supply. * Recreation Hall with Satellite Cable Television. * Tiled Toilets/Bathrooms. * Stationary Shop, ATM and Canteen. * Single Seater room (Attached Lat-Bath) * Two Seater room (Attached Lat-Bath),Three Seater room

HOSTEL SERVICE

BUISNESS RESEARCH REPORT

RESEARCH OBJECTIVE
Before a business conducts any research, whether it is simply to gather information or for something specific, the company executives must have a set of objectives to guide the research. Before starting any research, the objectives must be clearly defined. Business objectives are often listed at the beginning of the research reports and are often understood as research goals Research objectives for a business serve as a method of keeping the project on track. During the research, employees may find alternative routes or answers that appear to be more interesting than the goals or objectives outlined in the report. Although these new discoveries should not be ignored, they should be compared to the original objectives and see how they impact the original goals. If company executives are interested in the new findings, another research project may be launched with new objectives. Thus, the objectives are outlined and used to keep the research and project in question on the right track and direction. The objective of this research is to find out that the students residing in these hostels are satisfied to which level? are they fully satisfied, partially or not at all satisfied.

TYPE OF RESEARCH
Descriptive research design is used while conducting this research. It is a descriptive research because here we are trying to know that are students residing in these hostels are fully satisfied, partially satisfied or not at all satisfied by the facilities they are getting from the hostel.
HOSTEL SERVICE

BUISNESS RESEARCH REPORT

RESEARCH METHODOLOGY SETTING:

The research will be held only in greater Noida the targeted students are those who are residing in hostels only.

DATA COLLECTION
The data which is used in this research is a primary data. The data will be collected through questionnaire. We use close-ended questions in our questionnaire. Then, we will collect all the questionnaire sheets and analyze them.

HOSTEL SERVICE

BUISNESS RESEARCH REPORT

DATA ANALYSIS
Its particularly important to refer back to the original aims of your study and the hypotheses that you wish to test at this stage to keep your analysis focused. The usual sequence is: 1. Descriptive analysis: describe the distribution and range of responses to each variable and examine the data for skewness. 2. Recode data into categories where appropriate, for example, ages into age ranges, to enable statistically meaningful comparison of sub-groups. 3. Bivariate analyses: use simple cross-tabulations to identify trends and examine possible associations between one variable and another. 4. Multivariate analyses/regression analysis techniques can then be used to test the effect of effect of one variable on an outcome, whilst controlling for another.

SCALING
There are different types of scales present to measure the response of the customers but we cannot measure the customer satisfaction on a quantitative level, therefore we have to use a qualitative method for that we have used comparative scale to measure the customer satisfaction level

HOSTEL SERVICE

BUISNESS RESEARCH REPORT

e.g. in Ques. No. 1 How clean is your hostel?

Excellent = 4 Average = 1 Yes = 1 Completely = 2

Very Good = 3 Poor = 0 No = 0

Good = 2

Not

CONCLUSION
After conducting business research on HOSTEL SERVICE we came to know different needs of consumers, their responses to the different questions. With this information we can conclude that students residing in hostels in area of Greater Noida are not fully satisfied with the services and there are many things to be changed and improved by the hostel management to fully satisfy the students. quality of food and Wi-Fi services are the major issues for the improvement

HOSTEL SERVICE

BUISNESS RESEARCH REPORT

QUESTIONNAIRE FOR HOSTEL SERVICE

NAME: - AGE: ADDRESS: - . MOBILE NUMBER: -.

GENDER: - M

Q1) How clean is your hostel? Excellent Very Good Good Average Poor

Q2) How do you rate the quality of hostel food? Excellent Very Good Good Average Poor

Q3) How do you rate the quality of Wi-Fi service? Excellent Very Good Good Average Poor

Q4) Is parking space is sufficient? Yes No Not Completely

Q5) Is security provided is efficient? Yes No Not Completely

Q6) Do you think that Hostel supervisor understand your problems fully? Yes No Not Completely

Q7) Did Hostel Supervisor provide information on exact nature of problem? Yes No Not Completely

Q8) How do you rate transport facility provided by hostel? Excellent Very Good Good Average Poor

Q9) How do you rate Power Back-up system of hostel? Excellent Very Good Good Average Poor

Q10) Hoe do you rate the overall experience of hostel service? Excellent Very Good Good Average Poor

HOSTEL SERVICE