Print Problem description: Software: My hard disk does not have any partition other t han c drive to save

my working file and folder [30 October 2011 23:00:31] -- Automatically generated message: Thank you for using HP's Instant Active Chat Support. Our Chat Support is provid ed free during your warranty period. Your request has been received by our Techn ical Support Center, and has been queued. Support for HP Notebooks, Desktops, an d Printers are available 24 hours a day, 7 days a week. You will receive a respo nse to your support request in 2 minutes or less. Starting Jan 1st 2010, HP has stopped free support for all out of warranty Consu mer Notebooks and from Feb 1st 2010 free support for all out of warranty Commerc ial Notebooks has been stopped as well. Alternatively, you have the option to se ek self-help support from our website at www.hp.com/go/bsc or you can bring your notebook to Service Center for chargeable support. [30 October 2011 23:00:37] -- Automatically generated message: The HP Support technician, Prakash K has been assigned to your case. [30 October 2011 23:00:40] -- Automatically generated message: For reference, your Case ID is 4635617451 [30 October 2011 23:01:16] -- Prakash K says: Hello Ravi, thank you for contacting HP and for your interest in our Active Chat online support. My name is Prakash, and I see you have a question regarding you r laptop. Please give me 2 min to review your information. Thank you. HP Support Assistant is a utility that contains a set of diagnostic and repair t ools which you can run any time your computer is not operating properly. Please click the following web link for installing and using HP Support Assistant. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01916574&cc=us&dlc=en&lc=en &jumpid=reg_R1002_USEN [30 October 2011 23:01:45] -- Ravi bharti says: hi [30 October 2011 23:02:05] -- Ravi bharti says: I need help [30 October 2011 23:02:33] -- Prakash K says: I will surely help you. How are you doing today, Ravi? [30 October 2011 23:03:15] -- Ravi bharti says: My hard drive does not have any partition to save my personal working file folde r. [30 October 2011 23:03:57] -- Ravi bharti says: The entire space of my hard dirve has been assigned to C drive. [30 October 2011 23:04:59] -- Ravi bharti says: I want other drive other than C drive to save my file folder. [30 October 2011 23:06:29] -- Prakash K says: Okay. [30 October 2011 23:07:00] -- Prakash K says: Could you confirm the following information with respect to problem unit? Serial number : 5CD1387YK4 Product number : QG468PA

Model : Phone : Email : Country

HP Pavilion g6 Notebook 9891105679 rkbharti007@gmail.com : India

[30 October 2011 23:07:30] -- Ravi bharti says: yes. it is correct. [30 October 2011 23:07:45] -- Prakash K says: I understand that you would like to repartition the HDD on the notebook. Am I co rrect? [30 October 2011 23:08:42] -- Ravi bharti says: Not exectelly repartion. But if something could be done on existing drive. [30 October 2011 23:09:47] -- Ravi bharti says: On my system local drive (Q) is visable . but it is showing 0 byes of space. [30 October 2011 23:10:16] -- Ravi bharti says: No space has been allocated for this dirve (Q). [30 October 2011 23:11:41] -- Ravi bharti says: Can you assign some disk space arroung 100 GB to this drive (Q). [30 October 2011 23:12:26] -- Prakash K says: I will answer to this question. [30 October 2011 23:13:37] -- Ravi bharti says: Can you respond little fast. [30 October 2011 23:14:18] -- Prakash K says: Thank you for confirming model and the issue. [30 October 2011 23:15:43] -- Ravi bharti says: Be fast. [30 October 2011 23:15:55] -- Prakash K says: Ravi, please note that the operating system is residing in C: drive which has ve ry important system files all scattered in the specific volume. Hence you may no t be able to partition the C: drive to have another volume on the notebook. [30 October 2011 23:17:09] -- Ravi bharti says: What about Q drive ? [30 October 2011 23:17:48] -- Prakash K says: Where is it? [30 October 2011 23:18:23] -- Ravi bharti says: it is a local drive Q [30 October 2011 23:19:52] -- Ravi bharti says: Why it is showing me 0 byte space. [30 October 2011 23:20:24] -- Prakash K says: Ravi, please note that if you want to have another partition on the current HDD, then you would need to re- install operating system by using the reocvery CDs o f the unit. [30 October 2011 23:21:25] -- Ravi bharti says: please help me how can I save my file folder on other drive than C:

[30 October 2011 23:23:05] -- Ravi bharti says: As you mentioned C dirve is used to save imprtand system file and OS. [30 October 2011 23:24:13] -- Ravi bharti says: So why you people have assigned space of HDD to c dirive. It is so wrong technic ally. [30 October 2011 23:25:06] -- Ravi bharti says: Please help me how can I now save my file and folder to other drive than C. [30 October 2011 23:25:32] -- Ravi bharti says: responde quickly. [30 October 2011 23:26:01] -- Ravi bharti says: Is it safe to save all my data and file on the C drive. [30 October 2011 23:26:18] -- Prakash K says: Ravi, please note that this is a remote support medium and hence it requires som e time to search and provide suitable information to you. [30 October 2011 23:28:23] -- Ravi bharti says: instead of giving excuse . responde to my query. [30 October 2011 23:28:31] -- Prakash K says: Ravi, it is not safe to save user data and system files on a single drive. You w ould need to create another partition on the HDD for user data. [30 October 2011 23:29:23] -- Ravi bharti says: How can I do that. [30 October 2011 23:29:53] -- Ravi bharti says: What about Q drive . [30 October 2011 23:29:58] -- Ravi bharti says: What is this ? [30 October 2011 23:30:09] -- Prakash K says: Please use the recovery CDs of this unit to repartition and re- install the preinstalled operating system on this unit. [30 October 2011 23:31:51] -- Ravi bharti says: I am not a technical person. I can not do this my self. please send the on site support person to my address to do all this. [30 October 2011 23:33:57] -- Prakash K says: Ravi, this is a software concern and hence we are unable to send engineer to you r place. [30 October 2011 23:35:03] -- Ravi bharti says: what you are talking about ? Is this related to software. HDD is an hardware not software understand. [30 October 2011 23:35:49] -- Prakash K says: Partitioning the HDD is a software process and not hardware. [30 October 2011 23:36:12] -- Ravi bharti says: Still you have not responded to my question what is Q drive on my system. [30 October 2011 23:36:38] -- Prakash K says:

Could you tell me what is stored in that drive? [30 October 2011 23:37:09] -- Ravi bharti says: nothing has been stored. [30 October 2011 23:37:44] -- Ravi bharti says: When I double click on it, it is showing my access denied. [30 October 2011 23:39:18] -- Prakash K says: It seems that you do not have administrative rights on this unit. Please consult the owner of the system or anybody who has administrative rights on the unit. [30 October 2011 23:41:11] -- Ravi bharti says: One one side you are saying, I should not save my file folder on C drive and on my system no other drive is avaliable to save my file folder. So please tell me where should i save my file folder. Are this system is dump ? [30 October 2011 23:41:26] -- Ravi bharti says: I am the owner of this system. [30 October 2011 23:41:50] -- Ravi bharti says: I also do have administrative rights. [30 October 2011 23:42:14] -- Ravi bharti says: There is something wrong with system. [30 October 2011 23:43:09] -- Prakash K says: Ravi, please partition the HDD in such a way that there should be a primary part ition and another partition for your data. [30 October 2011 23:43:40] -- Ravi bharti says: Are you fool ? [30 October 2011 23:44:18] -- Ravi bharti says: As I told you I am not a technical person. I dont know how to do partition. [30 October 2011 23:44:46] -- Ravi bharti says: it is your work to provide required support to your customer. [30 October 2011 23:45:09] -- Ravi bharti says: it seems you are making fool to your customer.

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