Forecast : IT Market in Israel 2012

Dr. Schwarzkopf has worked during the last 35 years in all areas of Computer Information Services. IT Analyst as META Group Israeli Research Manager and was named a META Group Research Fellow. As an academic researcher in Entrepreneurship Sciences; has published and presented in the Academy of Management and Babson Conferences and Editorial Board Member of the academic journal "International Journal of Opportunity, Growth and Value Creation". As a consultant in Arthur Andersen Consulting (USA), Booz Allen (USA) and Kesselman & Kesselman. As a systems professional in SCS Computers and the R&D Unit of the Israel Defense Forces. As a sales and marketing professional in Digital Equipment Corporation. Teaching in the MIS department at Ben Gurion University, the TelAviv Yafo Academic College and the Computer School of the IDF. Entrepreneur founding three companies in the IT arena: STKI, store and forward mail and office information systems.

Dr. Schwarzkopf served on the Board of Directors of Ashot Ashkelon Industries, served as President of the Gymnazia Herzelia Association, Co-founder of the Mashov Political Movement and was a member of the Central Committee of the Labor Party. Major (Rav-Seren) in the reserves, Israel Defense Forces (where he served in an elite unit and later in the R&D unit). Registered Engineer (IS22881), member of MENSA Israel.
Dr. Schwarzkopf received BSE and MSE degrees (Systems Engineering) from the University of Central Florida. Received a MSIA (Management Information Systems) and is an ABD ( in PhD Program) in Systems Science (received (twice) the William Larimer Mellon Scholarship/Award) from Carnegie Mellon University. His doctorate (Management/ Entrepreneurship) he received from Case Western Reserve University.
2

Unlike some research and advisory firms

STKI
does no consulting work , allowing our research to be totally unbiased, with no hidden agendas to promote any particular technology or vendor.

STKIs goal is to help our clients make the right choices in the strategic and financial management of their information technology systems.
Founded

in 1992, STKI is the leading market research and strategic analyst firm in Israel, covering the IT infrastructures, IT applications and IT services industry . Over 20 years of experience in the IT analyst sector and thousands of annual face-to-face interviews with key industry participants have enabled us to establish solid, long-standing relationships with our customers. Our customers include major IT organizations (government, financial institutions, telecoms, manufacturing, medical, education, etc.) and IT suppliers/vendors (infrastructure and software suppliers, consulting and professional services firms). STKI works closely with vendor senior management (strategy, business development, and marketing). Where end users are concerned, STKI meets with IT managers as well as with all levels of IT decision making, thereby attaining complete information of processes. STKI's mission is to advise and analyze users of information technology as well as their suppliers while conducting original research and providing advisory services regarding all parts of the information system puzzle. Israel's foremost IT companies have come to rely on STKI's market-proven experience and expertise. Our services include: Face-to-face meetings STKI Analyst House Calls (for both users and vendors) CIO STKI "Help Desk" Inquiries Surveys Strategic Marketing & Positioning Round Tables for users Vendor Discovery Series (Newsletters and workshops) In-house Workshops CIO Annual Bootcamp CTO Annual Bootcamp Brainstorming Workshops STKI Annual Summit

What STKI analysts did for this report:

Budgets
210 CIOs 16 Industries

Sales

310 Vendors 106 categories X000s products/services

Technology

Trends in Israel Trends in World

EQUILIBRIUM MODEL. The sum of all IT expenditures (from users) has to be equal to all IT sales (from vendors).
Most research firms are either a "demand-based" (market information based on data from users of IT) or "supply-based" (market information based on data from IT vendors).

STKI is one of the only research firms using an equilibrium model and the only one in Israel.

What our study looks at:

Real revenues of software licenses and maintenance. Real revenues of hardware sales. Differentiation between new projects and continuing projects. New projects count more. We do not include any work/ products for OEMs and military non-IT projects. We distinguish between work done by the vendor's employees and work outsourced to another vendor. The revenue is transferred to the vendor actually doing the work. Distinguish revenues from projects done in fixed price, cost plus (SLA defined) and staff augmentation (non SLA) projects. Differentiate value between work done by high level internal professionals in a project and staff augmentation employees in the clients IT department. Take into consideration IT departments view/mindshare of vendors value in projects/products

Israel: Economic Data

2012 Israel IT Market

Economic Figures
Criteria
GDP (constant prices, 2005, in $B)*

2009

2010

2010 Q4

2011 Q1

2011 Q2

2011 Q3

189.9

199.0

50.9

51.5

51.9

52.4

Real GDP growth rate (% change)

GDP per capita growth rate (%, 2005 prices) Exports (goods & services), $B*

0.8%

4.8%

7.2%

4.7%

3.5%

3.4%

-0.9%

2.9%

8.6%

5.2%

2.6%

5.3%

(As % of GDP)

39.5%
7.6%

75.1

42.9%
6.6%

85.3

43.4%
6.5%

22.1

43.7%
6.0%

22.5

43.5%
5.5%

22.6

41.0%
5.6%

21.5

Unemployment rate

* Using a public exchange rate of 1USD=3.7NIS (2010 average) ** Estimated Additional Sources: IMF

Real GDP Growth

11% 10% 9% 8% 7%

6%
5% 4% 3% 2% 1% 0% -1% -2% -3%
-0.10%

3.19%

-4%
-5% -6% -7% 10
Additional Sources: OECD

GDP per Capita

U.S $, Current prices, PPP, 2010 100,000 90,000 80,000 70,000 60,000

50,000
40,000 30,000 20,000 10,000 0 28,510 34,025

Additional Sources: OECD

11

Unemployment Rate
3-year average 2008-2010, or latest available period 25% Israels unemployment rate is in an ongoing downtrend, reaching an historic low level of 5.5% in Q2 2011. 20%

15%

10% 7.1% 5% 7.7%

0%

Additional Sources: OECD

12

13

Unemployment and Participation

As % of total labor force 9% Since the 2nd quarter of 2009 unemployment is relatively increase in participation rate since the 1st quarter of 2010. decreasing, hand in hand with a relative 59%

8%

7.9%
7.5% 57.0% 7.6% 7.2% 56.8% 56.7% 6.9% 57.2%

57.7%

57.7% 57.5%

58% 57.49% 57.4%

7%

56.8%

56.8%

56.8%

57% 6.6%

6.4% 6%

6.5%

6.5% 56% 6.0% 5.5% 5.6% 55%

5% Unemployment Rate 4% Q4 Participation in the Labor Force 2009 Q1 Q2 Q3 Q4 2010 Q1 Q2 Q3 Q4 2011 Q1 Q2 Q3

54%

14

2012 Rank

2011 Rank

2010 Rank

2009 Rank

Country/Region

34

29

29

30

Israel

15

Israel on IMD Rankings

IMD World Competitiveness Yearbook 2011

The Institute for Management Development ranked Israel 17th out of 59 countries for 2011 (Israel was also ranked 17th in 2010)

Additional Sources: IMD World Competitiveness Yearbook 2011

16

Israel on IMD Rankings

IMD World Competitiveness Yearbook 2011 Information technology skills Innovative capacity

Additional Sources: IMD World Competitiveness Yearbook 2011

Flexible and adaptability

Entrepreneurship

17

Israel on WEF Rankings

World Economic Forum Global Competitiveness Index 2011-2012

The World Economic Forum ranked Israel 22nd out of 142 countries for 2011-2012

Additional Sources: World Economic Forum Global Competitiveness Index 2011-2012

18

Israel on WEF Rankings

World Economic Forum Global Competitiveness Index 2011-2012 Government procurement of advanced technology products Capacity for innovation

Firm-level technology absorption

University-industry collaboration in R&D

Additional Sources: World Economic Forum Global Competitiveness Index 2011-2012

19

High Technology Industry Trends

20

21

2012 : Business Tendency Survey: January 2012

22

Israel : IT Market Sizes

2012 Israel IT Market

IT Israel 2012: expectations from Bank Israel & STKI

24

Number of legal entities paying taxes

Growth of 6.4 % in number of tax-paying companies 2010 to 2012
number of employees
number of companies (2/2011) number of companies (2/2012) & of TOTAL

subtotals

subtotals

& of TOTAL

number of companies (2/2010)

number of employees 1001+ 401-1000 151-400 101-150 21-100 6-20 up to 5 municipalities government TOTAL

251+ 101-250 51-100 10-50 up to 9

1,348 2,384 3,871 31,720 196,802

1,416 2,398 4,040 32,488 199,935

0.59% 1.00% 1.64% 13.43% 83.35%

0.10%

236 419 1,470 1,173 14,419 42,184 169,221 335 106

3,814
36,528 199,935

3,298
225,824 56,603 169,221

0.18% 0.64% 0.51% 6.28% 18.38% 73.71%

236,463

TOTAL

240,277
ACCORDING TO BITUACH LEUMI 2/2011 & 2/2012

441

0.15% 0.05%

225,824
ACCORDING TO BITUACH LEUMI 2/2010

25

BUDGETS (opex/capex): include some internal expenses industry Market size Market size % total % total industry government 1,350 19.88% security 400 5.89% 33.87% 2,300 public education 250 3.68% health 300 4.42% utilities 280 4.12% utilities/ 8.54% 580 transport transport 300 4.42% banks 900 13.25% insurance 350 21.35% 1,450 financial 5.15% fin other 200 2.95% manuf 820 12.08% 15.02% 1,020 manuf/ retail retail 200 2.95% high tech 650 9.57% 12.37% 840 high tech/ IT IT local vendors 190 2.80% telecomm 260 3.83% Telecomm/ 5.15% 350 media media 90 1.33% SMB 250 3.68% 3.68% 250 SMB

TOTAL

6,790 M USD

TOTAL

26

Why does the STKI Market size change?

27

IT Markets in Israel
2007
HARDWARE SOFTWARE VALUE ADDED SERVICES TOTAL 1,750,000 732,150 2,320,000 4,802,150
-27.14% 14.73% 13.37% -1.19%

2008
1,275,000 840,000 2,630,200 4,745,200
-3.53% 10.19% -8.94% -4.10%

2009
1,230,000 925,620 2,395,000 4,550,620
22.20% 21.22% 11.15% 16.18%

2010
1,503,000 1,122,000 2,662,000 5,287,000

2010
HARDWARE SOFTWARE VALUE ADDED SERVICES TOTAL 1,503,000 1,122,000 2,662,000 5,287,000
13.04% 8.84% 12.58% 11.92%

2011
1,699,000 1,221,200 2,997,000 5,917,200
1.82% 5.49% 4.07% 3.72%

2012
1,730,000 1,288,200 3,119,000 6,137,200
3.35% 7.90% 11.61% 8.50%

2013
1,788,000 1,390,000 3,481,000 6,659,000

Forecasted

28

IT Market (% change) in Israel (3/2012)

29

Percent change per IT Market

Projects are difficult to stop but also to start

Software sales are not influenced by economic turns

Hardware sales are the most vulnerable to the economy

30

Total IT Market : TIERS

2012 Israel IT Market

First Tier

-"It is not enough that I should succeed, others must fail Gore Vidal

32

Value Added Resellers VAR or Partners are incorporated into STKIs TIERS as is the original product developer. Both sell into the Israeli Market.

33

34

Hardware Market : Tiers

2012 Israel Hardware Market

Israel: IT Hardware Total Market 2011-2013

2011
1,699.0
1.82%

2012
1,730.0
3.35%

2013
1,788.0

36

37

Server Market

2011
110.0 130.0 60.0 12.0 312.0
4.55% 15.38% -16.67% 50.00% 6.73%

2012
115.0 150.0 50.0 18.0 333.0
4.35% 6.67% -10.00% 38.89% 5.11%

2013
120.0 160.0 45.0 25.0 350.0 servers x386 blades legacy (non X86) DBMS Appliances totals

servers

38

Comparison Servers 2012

39

Client Market

2011
205.0 152.0 7.0 100.0 464.0
-11.22% -13.16% -28.57% 20.00% -5.39%

2012
182.0 132.0 5.0 120.0 439.0
-3.85% -16.67% 40.00% 25.00% 0.68%

2013
175.0 110.0 7.0 150.0 442.0 notebooks desk thin clients mobility/tablets totals

Clients

40

Israel (expected end 2012):

Wintel: Q42011 compared to Q42010 Desktop PCs: -25% Notebooks: -35%

41

Comparison Clients 2012

42

Storage Market

2011
165.0 15.0 180.0
5.45% -33.33% 2.22%

2012
174.0 10.0 184.0
6.90% -20.00% 5.43%

2013
186.0 8.0 194.0 disks tapes totals

storage

43

Comparison Storage 2012

Includes libraries & supplies

44

Networking Market

2011
192.0 52.0 40.0 284.0
9.38% 11.54% 12.50% 10.21%

2012
210.0 58.0 45.0 313.0
6.19% 10.34% 11.11% 7.67%

2013
223.0 64.0 50.0 337.0 enterprise networking security equipment VoIP/call center equipment totals networking

45

Comparison Enterprise Networking 2012

One1 EMET Radware* Partner/012 Riverbed* Brocade* Matrix Minicom DELL* A10*
46

Comparison Security Appliances 2012

47

Comparison Networking (other) 2012

48

Printer Market

2011
124.0 85.0 209.0
-11.29% 4.71% -4.78%

2012
110.0 89.0 199.0
-13.64% 2.25% -6.53%

2013
95.0 91.0 186.0 printers toners/ink/refillers totals Printer

49

Comparison Printers 2012

50

Specialty Hardware Market

2011
60.0 30.0 70.0 90.0 250.0
3.33% 6.67% 5.71% 4.44% 4.80%

2012
62.0 32.0 74.0 94.0 262.0
4.84% 9.38% 9.46% 4.26% 6.49%

2013
65.0 35.0 81.0 98.0 279.0 Self Service Appliances (ATMs, Kiosks, etc) Point of Sale Appliances Data Center Physical Infrastructure miscellaneous: Computer Supplies

totals

51

52

Software Market : Tiers

2012 Israel Software Market

Israel: IT Software Total Market 2011-2013

54

55

Software Categories 1
operating systems

System Infrastructure

data bases middleware other Service Desk System Control & Mgmt Systems (BSM, APM, BTM) storage & backup Security other Project & Portfolio Management Asset Management Governance Risk & Compliance other Development and ALM (including testing)

Service Desk , ( )'

IT Mgmt Tools

Office of the CIO

IT

(IT )Office of the CIO

Development Tools

mobile development tools PLM LMS learning management other Office Productivity (Microsoft Office, etc.) Enterprise portals, collaboration & social tools Analytics/ BI/DM/ EPM tools

PLM LMS -

)MS Office - (, "

, EPM , , BI

56

Information

information mgmt (MDM, ETL,

System Infrastructure Software Market

2011
78.0 83.0 65.0 226.0
-3.85% -3.61% 10.77% 0.44%

2012
75.0 80.0 72.0 227.0
-6.67% -2.50% 4.17% -1.76%

2013
70.0 78.0 75.0 223.0 operating systems data bases middleware totals Basic Systems

57

Comparison System Infrastructure 2012

58

IT Management Tools Software Market

2011
15.0 75.0 64.0 127.0 281.0
13.33% 4.00% 6.25% 3.94% 4.98%

2012
17.0 78.0 68.0 132.0 295.0
17.65% 6.41% 5.88% 6.06% 6.78%

2013
20.0 83.0 72.0 140.0 315.0 Service Desk Systems Control and Mgmt Storage/ backup Security totals

59

Comparison IT Management Tools 1 Market 2012

System Control & Mgmt Systems (BSM, APM, BTM)

60

Comparison IT Management Tools 2 Market 2012

CyberArk* calcom Innocom Netvision/ Cellcom Trustnet We (Hilan) IBM* Accesslayers* EMET I.E.Mittwoch Imperva Microsoft

New Age Securenet Websense Oracle ARX Avnet ForeScout Fortinet Promisec Websense Comda MultiPoint

Oranus Wise Brillix Covertix GreenSQL IntegrITy Intellinx Kaspersky Labs Mobisec Prolink

Radvision Secure Islands Varonis Waterfall ACS Barracuda Networks Virgonet SoftwareAg Cryptzone
61

Office of the CIO Software Market

2011
7.0 15.0 9.0 50.0
28.57% 13.33% 22.22% 8.00%

2012
9.0 17.0 11.0 54.0
22.22% 29.41% 36.36% 14.81%

2013
11.0 22.0 15.0 62.0 Portfolio Mgmt Project Management Asset Mgmt Governance, Risk & Compliance

62

Comparison Office of CIO Software Market 2012

63

Software Development Tool Market

2011
70.0 9.0 23.0 12.0 5.0 119.0
2.86% 22.22% -8.70% 25.00% 20.00% 5.04%

2012
72.0 11.0 21.0 15.0 6.0 125.0
11.11% 36.36% -4.76% 26.67% 50.00% 14.40%

2013
80.0 15.0 20.0 19.0 9.0 143.0 development & ALM tools PLM tools testing tools mobile dev tools LMS learning/hatmaa tools totals

64

Comparison Development Tool Software Market 2012

65

66

Software Categories 2

67

Information Management Software Market

2011
32.0 62.0 47.0 10.0 12.0 100.0 263.0
3.13% 4.84% 6.38% 20.00% 16.67% 12.00% 8.75%

2012
33.0 65.0 50.0 12.0 14.0 112.0 286.0
6.06% 10.77% 6.00% 16.67% 14.29% 10.71% 9.79%

2013
35.0 72.0 53.0 office productivity portals, collaboration & social document mgmt & search tools

14.0 multimedia mgmt tools (video and others) output mgmt tools 16.0 124.0 Analytics/BI / MDM/ ETL tools totals 314.0

68

Comparison Information Management Software Market

69

Comparison Information Management Software Market 2

70

Comparison Information Management Software Market 3

71

Business Application Software Market

2011
54.0 110.0 55.0 15.0 8.0 9.2 251.2
3.70% 3.64% 5.45% 13.33% 15.00% 8.70% 5.18%

2012
56.0 114.0 58.0 17.0 9.2 10.0 264.2
7.14% 5.26% 6.90% 11.76% 30.43% 20.00% 7.87%

2013
60.0 120.0 62.0 19.0 12.0 12.0 285.0 core applications ERP CRM BPM WEB - Social mgmt others
totals

72

Packages that can be used "only" as SaaS are cataloged under SaaS category "only"

73

Comparison Business Application Software Market 2

74

Value Added Services Market : Tiers

2012 Israel Value Added Services Market

Israel: Value Added Services Market 2011-2013

2011
2,997.0
4.07%

2012
3,119.0
11.61%

2013
3,481.0

76

77

Value Added Services Categories 1

- ( IT )',

IT Consulting & Analysis Hardware Maintenance

IT Consulting Hardware Maintenance Consolidation/virtualization/ hardware integration projects

IT / / PMO - QA ,

Infrastructure Projects

software infra integration projects Data Center Environment other Project Management Office Q/A & Testing Rollout/Hatmaa other

Project Services

( )

78

IT Consulting Market

2011
82.0 82.0 4.88% 4.88%

2012
86.0 86.0 10.47% 10.47%

2013
95.0 95.0 IT Consulting/ Analysts total

79

Infrastructure Services Market

2011
150.0 45.0 90.0 145.0 430.0 -2.67% 11.11% 3.33% 4.83% 2.56%

2012
146.0 50.0 93.0 152.0 441.0 -2.74% 20.00% 9.68% 8.55% 6.35%

2013
142.0 60.0 102.0 165.0 469.0

Hardware Maintenance Data Center Environment software & application integration & ALM Consolidation/virtualization/hardware integration projects
total

80

81

Comparison Infrastructure Integration Market 2012

Comm IT Aman Computers We (Hilan) Headon Magalcom Minicom SQLink Microsoft One1 BenefIT HDS Yside TripleC Neway 2Bsecure Ankor (Hilan) doITwise Dor IT HMS Liacom techmind Simplementia penguinIT ELAD Ardom openstorage SteerU elk-group Centerity ITassist Afek Systems

82

Comparison Infrastructure Services Market 2 2012

83

Project Services Market

2011
90.0 52.0 20.0 162.0 5.56% 5.77% 10.00% 6.17%

2012
95.0 55.0 22.0 172.0 7.37% 9.09% 9.09% 8.14%

2013
102.0 60.0 24.0 186.0

Q/A & Testing Roll-out Hatmaa Project Management Office

total

84

Comparison Project Services Market 2012

PMO Implementation & Services

85

86

Value Added Services Categories 2

ERP CRM knowledge management (ECM, SP, BPM, Portals) .NET based without internet java based without internet Web/internet Social and eBizz applications Mobile, MDM ERP CRM )BPM ,, SP , ( Java / ,, BI , SOA mainframe\AS400 / VOIP / call center \VOIP

Development

User Interface Design BI/DW/EPM/Data Management application integration mainframe/AS400 core vertical development Printing Migrations Archiving other IT Training inhouse IT Training at Vendor VoIP/telephony VoIP/call center

Talent Skill Mgmt VoIP/Call Centers

IT VoIP/Call Centers

87

Software Development Services Market

2011
150.0 45.0 89.0 85.0 37.0 50.0 15.0 25.0 47.0 95.0 58.0 20.0 18.0 25.0 759.0 6.67% 4.44% 3.37% 7.06% 5.41% 6.00% 33.33% 24.00% -14.89% 10.53% 3.45% 5.00% 11.11% 8.00% 6.19%

2012
160.0 47.0 92.0 91.0 39.0 53.0 20.0 31.0 40.0 105.0 60.0 21.0 20.0 27.0 806.0 13.75% 10.64% 13.04% 20.88% 5.13% 22.64% 35.00% 29.03% -12.50% 23.81% 20.00% 19.05% 45.00% 18.52% 17.12%

2013
182.0 52.0 104.0 110.0 41.0 65.0 27.0 40.0 35.0 130.0 72.0 25.0 29.0 32.0 944.0

ERP CRM KM,ECM,SP,BPM,others .NET (XRM) based without internet Java based without internet Web/internet social & e-biz Mobile/MDM Legacies/mainframe BI/DW/EPM/Data Management core/vertical output mgmt/print mgmt User Interface Design Migrations/ others
totals

88

Comparison Software Development Market 2012

FBC Almog Aman Computers Eshbel Kav marachot Menahel4U Raan Rels Todan Unitask Ziv systems Maxoft Xioma Axperts Accenture C.BIT ELAD Pilat Aviv Afek Systems Pisga Anagal Tulip
89

Comparison Software Development Market 2 2012

Meidatech Kav marachot Maxoft Raan Anagal CEMax Eshbel Unitask IT Navigator ManofIT Pisga IntegrITy

90

Comparison Software Development Market 3 2012

PNMsoft Hevra Le Automazia Moding Know-edge ProcessGene C-soft Matan Methoda IntegrITy BluePhoenix

91

I.E.Mittwoch Tvuna milenium Netwise Afek Systems Experis Hevra Le Automazia Almog SIT

I.E.Mittwoch Tvuna milenium Netwise Afek Systems Experis Hevra Le Automazia Almog SIT Top Group Bynet DBbest Renaissance Matan Calanit Carmon

92

Comparison Software Development Market 4 2012

93

Comparison Software Development Market 5 2012

94

95

Comparison Software Development Market 6 2012

BIconix Citrine BI Data Cube Active View Yael Software Experis Normative Taldor BICS Bynet Matan SQLink SIT Afek Systems Anagal SkyWin Xioma Orantech WinIT Calanit Carmon DBbest Netwise Pilat Afek Systems ELAD
96

Training Services Market

2011
105.0 105.0 2.86% 2.86%

2012
108.0 108.0 18.52% 18.52%

2013
128.0 128.0

training
totals

97

98

VoIP Services Market

2011
50.0 32.0 82.0 2.00% 9.38% 4.88%

2012
51.0 35.0 86.0 7.84% 14.29% 10.47%

2013
55.0 40.0 95.0

VoIP call centers

totals

99

Comparison VoIP Market 2012

100

Value Added Services Categories 3

auditing / , )DRP-( , call centers\ DBA

Governance & Risk Management

Governance & Risk Management risk assessment/ penetration tests security projects other

"off site" data center/hosting (finger only services) "off site" data center - full service (operational/DRP) Call Centers/Help Desk Complete outsourcing

OUTSOUCING SERVICES

application outsourcing other managed infrastructure services storage management DBA services security services other

Infrastructure Outsourcing

101

Governance, Risk, Regulation and Security Market

2011
40.0 20.0 15.0 120.0 195.0 5.00% 5.00% 20.00% 4.17% 5.64%

2012
42.0 21.0 18.0 125.0 206.0 19.05% 14.29% 5.56% 12.00% 13.11%

2013
50.0 24.0 19.0 140.0 233.0

Governance & Risk Management (also BCP) Risk assesment & penetration tests Security Auditing Security Projects
total risk

102

103

Comparison Security Projects Market 2012

104

Comparison Security Projects Market 2 2012

IPV Security IPGroup C4 Partner/012 Dor IT Brillix Raz-Lee Aman Computers Comm IT

105

Outsourcing Market

2011
50.0 50.0 40.0 60.0 160.0 42.0 40.0 15.0 32.0 18.0 32.0 539.0 4.00% 4.00% 25.00% 3.33% 1.25% 9.52% 5.00% 20.00% 12.50% 16.67% 6.25% 6.68%

2012
52.0 52.0 50.0 62.0 162.0 46.0 42.0 18.0 36.0 21.0 34.0 575.0 7.69% 15.38% 10.00% 9.68% 4.94% 13.04% 7.14% 16.67% 8.33% 38.10% 17.65% 10.43%

2013
56.0 60.0 55.0 68.0 170.0 52.0 45.0 21.0 39.0 29.0 40.0 635.0 totals infrastructure outsourcing

Archiving Services
"off site" DC/finger services (hosting, real estate, etc) "off site" DC/full service/DRP call centers/help desk Complete outsourcing application outsourcing Managed services storage DBA security printing/copying/faxing

106

107

Comparison Outsourcing Market 2012

108

Comparison Outsourcing Market 2 2012

109

Value Added Services Categories 4

Printing Outsourcing Services
BP as a Service BPaaS(salaries,call centers, etc) Platform as a Service PaaS

) (
)(, )PAAS( )SaaS( )Iaas( "" -

Cloud Services

Software as a Service SaaS Infrastructure as a Service IaaS Gulgalot

) (

Staff augmentation
Nearshore

110

Cloud Services Market

2011
100.0 15.0 40.0 18.0 173.0 2.00% 33.33% 5.00% 11.11% 6.36%

2012
102.0 20.0 42.0 20.0 184.0 3.92% 75.00% 42.86% 75.00% 28.26%

2013
106.0 35.0 60.0 35.0 236.0

BPaaS PaaS SaaS IaaS

totals

111

Comparison XaaS Market 2012

112

113

Staff Augmentation Market

2011
350.0 120.0 470.0 -12.86% 25.00% -3.19%

2012
305.0 150.0 455.0 -9.84% 23.33% 1.10%

2013
275.0 185.0 460.0

Staff Augmentation Nearshore

TOTAL

114

Comparison Staff Augmentation Market 2012

HP LogOn Tvuna milenium Hevra Le Automazia Top Group C.BIT Dor IT SmartIT Aztek/Maya Data Cube Comsec Aginix Eternity GBS MindU Active View Pilat IntegrITy Brillix
115

116

More Information?

117