SUSAN M. HUTCHINS Tolland, CT 06084 (860) 875-5016 smhutch81@comcast.

net
INSURANCE AND FINANCIAL SERVICES MARKETING, OPERATIONS AND BUSINESS DEVELOPMENT Accomplishments include developing and implementing strategic and tactical strategies, building business, motivating teams, turning around underperforming teams, improving processes. Strong people management skills, with a proven track record of working with multiple levels of internal and external clients, departments and organizations. Ensures exceptional customer service and product support. Broad-based general manager, for small to mid-sized autonomous business units, who successfully blends tactical leadership with strategic vision, while driving productive change. EXPERIENCE RC KNOX (A Division of Peoples United Insurance Agency), Hartford, CT
$28.8 million independent insurance agency

1988 - Jan 2012

Vice President, Manager Personal Insurance & Sponsored Marketing (2000 2012)
Compliance Committee Member

Managed personal lines sales, sales support, customer service, marketing, product management, operations and new business development. Full accountability for business results of the personal insurance division with respect to production, profitability, volume, operations, expenses, staff and overall financial performance of division. Managed and coordinated Agency/Carrier relationships to build and expand new and existing profitable partnerships. Designed and implemented sales and marketing growth strategies for entry into new and existing worksite marketing accounts. Developed and maintained multiple corporate client relationships providing voluntary personal insurance products and services through worksite marketing programs. Led the development, implementation and measurement of marketing initiatives geared towards meeting the companys retention goals of an average of 88%. Managed and directed the effective implementation of new technologies to improve efficiencies and client experience and improving revenue per employee (Top quartile of peer agencies). Consistently met or exceeded annual budget objectives year after year with limited resources. Grew revenues by 37.5% over 12 years. Conceived and led the development and implementation of an online sales and marketing consumer portal for Bank employees that served as a platform to drive new business opportunities Assistant Vice President Personal Insurance & Sponsored Marketing (1998 - 1999)
Compliance Committee Member

Successfully launched a new personal lines insurance sales call center in five months. Launch included automation implementation, training, staffing, quality control, business development and marketing. Grew revenue from $0 to $364,000 in 14 months. Led an effort to redefine strategic direction for the Bank Customer business which led to a decision to reorganize and consolidate operations. Centralized sales into a dedicated team to leverage existing support within customer base. Reorganized marketing function to improve skills and align with new division strategy. Collaborated with largest Carrier partner to develop a custom profit sharing plan that resulted in increased revenues in excess of $500,000. .

SUSAN M. HUTCHINS
RC KNOX (contd)

smhutch81@comcast.net

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Personal Lines Coordinator/Supervisor (1994 - 1998) Business unit leader instrumental in the revamping of the personal insurance division from a service only culture to a sales and growth oriented culture. Defined a new plan for the business which included restructuring from an internal service model to the utilization of carrier service centers to meet 85% of client service needs with improved profitability. Put business on track to meet yearly revenue and profit targets. Revitalized processes that resulted in the introduction of three new product introductions in fewer than two years. Supervised 15 sales and support staff in five locations. Franchise Program Coordinator/ Client Service/ Sales (1988 1994) Sold and serviced commercial lines property and casualty insurance along with group life, health and disability benefits to franchise owners of multiple franchises located in 49 states. THE EDSTROM AGENCY, Worcester, MA Assistant Brokerage Manager METLIFE & CASUALTY COMPANIES, Worcester, MA Sales Associate EDUCATION/PROFESSIONAL DEVELOPMENT BS, Marketing & Management, Bentley College, Waltham, MA The American Institute for Insurance, Malvern, PA
INS & CPCU Courses

1984 - 1988 1981 1984

The American College, Bryn Mawr, PA

LUTC

LICENSES
Property & Casualty, CT & MA Life & Health, CT & MA

PROFESSIONAL AFFILIATIONS United Way of Greater Hartford Travelers CCC Agents Council Independent Insurance Agents of Connecticut Vertafore/AMS Users Group AWARDS/ACKNOWLEDGEMENTS Travelers Personal Lines High Achiever Award Travelers Leader Conference Safeco H.K. Dent Recipient Safeco Presidents Conference