PROJECT REPORT

ON DEMAT SERVICES OF ICICI BANK

SUBMITTED TO: KURUKSHETRA UNIVERSITY, KURUKSHETRA

In Partial fulfillment of the requirement for the degree of

Master of Business Administration

Session(2005-2007)

Under the Guidance of: Ms. Pooja Khurana Trainer ICICI Bank

Submitted By: Parul Luthra Roll No. 131/05 MBA

MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT AND TECHNOLOGY JAGADHRI

ACKNOWLEDGEMENT
At the very out set I would like to sincerely thank Ms. Pooja Khurana for

providing me with an opportunity to be associated with ICICI Bank Ltd. For giving me a wonderful opportunity to learn and also for the faith bestowed upon my work and me. I am also thankful to management of ICICI Bank Ltd. For allowing me to do the project in their organization. I would especially like to thank Mr. Arvind Kumar (Branch Manager, ICICI Bank Ltd, Karnal) and on the employees of ICICI Bank for their support and cooperation during my project. Here I would like to acknowledge all of the people who have made a major contribution in the successful completion of this project. It gives me immense pleasure to express my gratitude to Ms. Pooja Khurana, my project guide for her invaluable guidance during my project. Last but not the least I would like to thank all those who helped me directly or indirectly in the completion of this project.

PARUL LUTHRA

DECLARATION
Here, I am a bonafide student of MASTER OF BUSINESS ADMINISTRATION Program undertake that this report is prepared by me and I have undersigned the project DEMAT SERVICES OF ICICI BANK in the partial fulfillment of MASTER OF BUSINESS ADMINISTRATION degree from KURUKSHETRA UNIVERSITY. The data presented in the report is collected by me is original. The secondary data used in the report is duly acknowledged in the Bibliography.

PARUL LUTHRA

CONTENTS
INTRODUCTION TO THE PROJECT COMPANY PROFILE HISTORY OF ICICI BANK ICICI GROUP BOARD OF DIRECTORS AWARDS AND RECOGNITIONS

2) DEMAT SERVICES MEANING OF DEMAT SERVICES ICICI DEMAT SERVICES FEATURES OF ICICI DEMAT SERVICES BASIC CONCEPTS ACCOUNT OPENING

3) SIGNIFICANCE OF THE STUDY 4) OBJECTIVE OF THE STUDY 5) RESEARCH METHODOLOGY RESEARCH DESIGN SCOPE OF THE STUDY METHOD OF DATA COLLECTION

6) CONCLUSION 7) SUGGESTIONS 8) BIBLIOGRAPHY 9) FORMS USED IN DEMAT SERVICES OF ICICI BANK

INTRODUCTION TO THE PROJECT

COMPANY PROFILE
ICICI Bank is India's second-largest bank. The Bank has a network of about 573 branches and extension counters and over 2,000 ATMs. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. In 2001, ICICI bank acquired Bank of Madura Limited. ICICI Bank set up its international banking group in fiscal 2002 to cater to the cross border needs of clients and leverage on its domestic banking strengths to offer products internationally. ICICI Bank currently has subsidiaries in the United Kingdom, Canada and Russia, branches in Singapore and Bahrain and representative offices in the United States, China, United Arab Emirates, Bangladesh and South Africa. Today, ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank is India's second-largest bank with total assets of about Rs. 2,513.89 bn (US$ 56.3 bn) at March 31, 2006 and profit after tax of Rs. 25.40 bn (US$ 569 mn) for the year ended March 31, 2006 (Rs. 20.05 bn (US$ 449 mn) for the year ended March 31, 2005). ICICI Bank has a network of about 614 branches and extension counters and over 2,200 ATMs. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank set up its international banking group in fiscal 2002 to cater to the cross border needs of clients and

leverage on its domestic banking strengths to offer products internationally. ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Centre and representative offices in the United States, United Arab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is the most valuable bank in India in terms of market capitalisation. ICICI Bank's equity shares are listed in India on the Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI Bank has formulated a Code of Business Conduct and Ethics for its directors and employees. At June 5, 2006, ICICI Bank, with free float market capitalization* of about Rs. 480.00 billion (US$ 10.8 billion) ranked third amongst all the companies listed on the Indian stock exchanges. ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of ICICI and its subsidiaries. In

October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmedabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and banking operations, both wholesale and retail, have been integrated in a single entity.

HISTORY OF ICICI:
1955 : The Industrial Credit and Investment Corporation of India Limited (ICICI) incorporated at the initiative of the World Bank, the Government of India and representatives of Indian industry, with the objective of creating a development financial institution for providing medium-term and long-term project financing to Indian businesses. Mr.A.Ramaswami Mudaliar elected as the first Chairman of ICICI Limited. ICICI emerges as the major source of foreign currency loans to Indian industry. Besides funding from the World Bank and other multi-lateral agencies, ICICI also among the first Indian companies to raise funds from International markets. 1956: ICICI declared its first Dividend at 3.5%. 1958: Mr.G.L.Mehta was appointed the 2nd Chairman of ICICI Ltd.

1960: ICICI building at 163, Backbay Reclamation was inaugurated 1961: The first West German loan of DM 5 million from Kredianstalt was obtained by ICICI. 1967: ICICI made its first debenture issue for Rs.6 crore, which was oversubscribed. 1969: First two regional offices in Calcutta and Madras were opened. 1972: Second entity in India to set-up merchant banking services. Mr. H. T. Parekh appointed as the third Chairman of ICICI. 1977: ICICI sponsors the formation of Housing Development Finance Corporation. Managed its first equity public issue. 1978 : Mr. James Raj appointed as the fourth Chairman of ICICI 1979 : Mr.Siddharth Mehta appointed as the fifth Chairman of ICICI. 1982: Becomes the first ever Indian borrower to raise European Currency Units. ICICI commences leasing business. 1984 : Mr. S. Nadkarni appointed as the sixth Chairman of ICICI. 1985: Mr.N.Vaghul appointed as the seventh Chairman and Managing Director of ICICI. 1986: ICICI first Indian Institution to receive ADB Loans. First public issue by an Indian entity in the Swiss Capital Markets. ICICI along with UTI sets up Credit

Rating Information Services of India Limited, (CRISIL) India's first professional credit rating agency. ICICI promotes Shipping Credit and Investment Company of India Limited. (SCICI) 1987: ICICI signed a loan agreement for Sterling Pound 10 million with Commonwealth Development Corporation (CDC), the first loan by CDC for financing projects in India. 1988: ICICI promotes TDICI - India's first venture capital company. 1993: ICICI sets-up ICICI Securities and Finance Company Limited in joint venture with J. P. Morgan. ICICI sets up ICICI Asset Management Company. 1994: ICICI sets up ICICI Bank. 1996: ICICI becomes the first company in the Indian financial sector to raise GDR. ICICI announces merger with SCICI. Mr.K.V.Kamath appointed the Managing Director and CEO of ICICI Ltd 1997: ICICI was the first intermediary to move away from single prime rate to three-tier prime rates structure and introduced yield-curve based pricing. The name "The Industrial Credit and Investment Corporation of India Limited " was changed to "ICICI Limited". 1998: Introduced the new logo symbolizing a common corporate identity for the ICICI Group. 1999: ICICI launches retail finance - car loans, house loans and loans for consumer durables. ICICI becomes the first Indian Company to list on the NYSE through an issue of American Depositary Shares. 2000: ICICI Bank becomes the first commercial bank from India to list its stock on NYSE. ICICI Bank announces merger with Bank of Madura. 2001: The Boards of ICICI Ltd and ICICI Bank approved the merger of ICICI with ICICI Bank. 2002: Moodys' assign higher than sovereign rating to ICICI. Merger of ICICI Limited, ICICI Capital Sercvices Ltd and ICICI Personal Financial Services Limited with ICICI Bank.

ICICI GROUP

BOARD OF DIRECTORS

K.V. KAMATH (M.D. & C.E.O.)

LALITA GUPTE (JOINT MANAGING DIRECTOR)

KALPANA MORPARIA (JOINT MANAGING DIRECTOR)

CHANDA KOCHHAR

(DEPUTY MANAGING DIRECTOR)

NACHI KET MOR

(DEPUTY MANAGING DIRECTOR)

BOARD MEMBERS
Mr. N. Vaghul, Chairman Mr. Sridar Iyengar Mr. R.K.Joshi Mr. Lakshmi N. Mittal Mr. Narendra Murkumbi Mr. Anupam Puri Mr. Vinod Rai Mr. M.K. Sharma Mr. P.M. Sinha Prof. Marti G. Subrahmanyam Mr. T.S. Vijayan Mr. V. Prem Watsa

Board Committees
Audit Committee Mr. Sridar Iyengar Mr. Narendra Murkumbi Mr. M. K. Sharma Board Governance & Remuneration Committee Mr. N. Vaghul Mr. Anupam Puri Mr. M. K. Sharma Mr. P. M. Sinha Prof. Marti G. Subrahmanyam Credit Committee Mr. N. Vaghul Mr. Narendra Murkumbi Mr. M .K. Sharma Mr. P. M. Sinha Mr. K. V. Kamath

Customer Service Committee N. Vaghul Narendra Murkumbi M.K. Sharma P.M. Sinha K. V. Kamath

Fraud Monitoring Committee Mr. M. K. Sharma Mr. Narendra Murkumbi Mr. K. V. Kamath Ms. Kalpana Morparia Ms. Chanda D. Kochhar Share Transfer & Shareholders'/ Investors' Grievance Committee Mr. M. K. Sharma Mr. Narendra Murkumbi Ms. Kalpana Morparia Ms. Chanda D. Kochhar Committee of Directors Mr. K. V. Kamath Ms. Lalita D. Gupte Ms. Kalpana Morparia Ms. Chanda D. Kochhar Dr. Nachiket Mor

Risk Committee Mr. N. Vaghul Mr. Sridar Iyengar Prof. Marti G. Subrahmanyam Mr. V. Prem Watsa Mr. K. V. Kamath Asset-Liability Management Committee Ms. Lalita D. Gupte Ms. Kalpana Morparia Ms. Chanda D. Kochhar Dr. Nachiket Mor

AWARDS AND RECOGNITION FOR ICICI BANK

2006

Best Retail Bank India Excellence in Multi Channel Distribution Excellence in Automobile Lending Award Reader's Digest India - Most Trusted Brand Award for 2006 voted by consumers

2005 2004 2003

Best Local Cash Management Bank Overall for Domestic Cash Management Services Asiamoney Best Local Cash Management Bank for Most Innovative Cash Management Solutions Asiamoney Listed on Forbes' Asia's Fab 50 Listed in Business Week Top 50 Performers Bank of the Year Award for India by The Banker Best Consumer Internet Bank in India by Global Finance

"Best Bank in India" by Euromoney "Best High-Yield Borrower in India" by Euromoney "India's Most Customer Friendly Bank" by Outlook Money "Best Bank" by Business India "India Derivative House of the Year" by AsiaRisk Best Consumer Internet Bank in India" by Global Finance Best Bank of the Year in India" by Finance Asia Best Retail Bank in India" by Asian Banker "India's Most Admired Private Sector Bank" by Business Barons

"Best Bank of the Year in India" by FinanceAsia The Asian Banker Excellence in Retail Financial Services Program" by The Asian Banker Best Bank Domestic Commercial Bank in India by Asiamoney Best Emerging Market Bank in India" by Global Finance Magazine Bank of the Year in India" by The Banker Grand Prize Winner in Peak Workload, Unix Environments, OLTP in Winter Corp.'s Top Ten Program

2002 2001 Best Retail Bank in India from the Asian Banker Product Innovation Award for Kid-e-bank account from the Asian Banker. India's top 5 most respected companies, Business World Magazine Bank of the Year from the Emerging Markets by The Banker Magazine of UK Bank of the Year 2002, in India, by The Banker Magazine of UKBest Managed Bank in Asia, in a Poll by Euromoney India's top 5 most respected companies - Business World magazine Best Bank in India by Global Finance India's Most Admired Bank 2002 in the BB-TN Sofres Mode Poll 'Best Foreign Exchange Bank in India' by Global Finance. Best Consumer Internet Bank in India by Global Finance

2000 Best Bank Award by Global Finance. I-payment was selected as a finalist in the commercial credit product or services category in the Asian Banking Awards Featured amongst the best 15 bank web sites in the world reviewed by Forbes Global.

DEMAT SERVICES

DEMAT SERVICES
Demat account allows you to buy, sell and transact shares without the endless paperwork and delays. It is also safe, secure and convenient. Demat refers to a dematerialised account. Just as you have to open an account with a bank if you want to save your money, make cheque payments etc, you need to open a demat account if you want to buy or sell stocks. So it is just like a bank account where actual money is replaced by shares. You have to approach the DPs (remember, they are like bank branches), to open your demat account. Let's say your portfolio of shares looks like this: 40 of Infosys, 25 of Wipro, 45 of HLL and 100 of ACC. All these will show in your demat account. So you don't have to possess any physical certificates showing that you own these shares. They are all held electronically in your account. As you buy and sell the shares, they are adjusted in your account. Just like a bank passbook or statement, the DP will provide you with periodic statements of holdings and transactions.

Is a demat account a must?

Nowadays, practically all trades have to be settled in dematerialized form. Although the market regulator, the Securities and Exchange Board of India (SEBI), has allowed trades of up to 500 shares to be settled in physical form, nobody wants physical shares any more. So a demat account is a must for trading and investing.

Why demat?
The demat account reduces brokerage charges, makes pledging/hypothecation of shares easier, enables quick ownership of securities on settlement resulting in increased liquidity, avoids confusion in the ownership title of securities, and provides easy receipt of public issue allotments. It also helps you avoid bad deliveries caused by signature mismatch, postal delays and loss of certificates in transit. Further, it eliminates risks associated with forgery, counterfeiting and loss due to fire, theft or mutilation. Demat account holders can also avoid stamp duty (as against 0.5 per cent payable on physical shares), avoid filling up of transfer deeds, and obtain quick receipt of such benefits as stock splits and bonuses.

Steps involved in opening a demat account

Opening an individual demat account is a two-step process: You approach a DP and fill up the demat account-opening booklet. The Web sites of the NSDL and the CDSL list the approved DPs. You will then receive an account number and a DP ID number for the account. Quote both the numbers in all future correspondence with your DP.

How many accounts?

If your shares are held in joint names, be sure to open the account in the same order of names. If X, Y and Z jointly hold 100 shares in a company and have three share certificates all listing X, Y and Z as the first, second and third holders respectively, one account will suffice. For different combinations of names, open separate accounts for each combination. If the three certificates are held as XYZ, YXZ and ZYX, three accounts are necessary. There is no limit to the number of accounts you can open. There is no limit to the number of DPs you can have accounts with. You can even open a multiple-sign demat account, which can be operated by multiple holders, like a joint savings bank account. You can open a demat account even before you acquire your first security.

Documents required
The extent of documentation required to open a demat account may vary according to your relationship with the institution. If you plan to open a demat

account with a bank, a savings account holder has an edge over the nonaccount holder. In fact, banks usually offer additional incentives to customers who open a demat account with them. Along with the application form, your photographs (with co-applicants) and proof of identity/residence/date of birth have to be submitted. The DPs also ask for a DP-client agreement to be executed on non-judicial stamp paper. Here is a broad list (you won't need all of them though): PAN card Voter's ID Passport Ration card Driver's license Photo credit card Employee ID card Bank attestation IT returns Electricity/ Landline phone bill While they only ask for photocopies of the documents, they will need the originals for verification. You will have to submit a passport size photograph on which you sign across.

ABOUT ICICI BANK DEMAT SERVICES

ICICI Bank Demat Services is arguably the most aggressive demat services bank in the country and can rightfully claim credit for the spread of its online trading services in the country.

Products and Services

A product for every need: ICICIdirect.com is the most comprehensive website, which allows you to invest in Shares, Mutual funds, Derivatives (Futures and Options) and other financial products. Simply put we offer you a product for every investment need of yours.

1. Trading in shares: ICICIdirect.com offers you various options while

trading in shares. Cash Trading : This is a delivery based trading system, which is generally done with the intention of taking delivery of shares or monies. Margin Trading : You can also do an intra-settlement trading upto 3 to 4 times your available funds, wherein you take long buy/ short sell positions in stocks with the intention of squaring off the position within the same day settlement cycle. MarginPLUS Trading : Through MarginPLUS you can do an intra-settlement trading upto 25 times your available funds, wherein you take long buy/ short sell positions in stocks with the intention of squaring off the position within the same day settlement cycle. MarginPLUS will give a much higher leverage in your account against your limits. Spot Trading : This facility can be used only for selling your demat stocks which are already existing in your demat account. When you are looking at an immediate liquidity option, 'Cash on Spot' may work the best for you, On selling shares through "cash on spot", money is credited to your bank a/c the same evening & not on the exchange payout date. This money can then be withdrawn from any of the ICICIBank ATMs. BTST : Buy Today Sell Tomorrow (BTST) is a facility that allows you to sell shares even on 1st and 2nd day after the buy order date, without you having to wait for the receipt of shares into your demat account. CallNTrade : CallNTrade allows you to call on a local number in your city & trade on the telephone through our Customer Service Executives. This facility is currently available in over 11 major states across India. Trading on NSE/BSE : Through ICICIdirect.com, you can trade on NSE as well as BSE.

Market Order : You could trade by placing market orders during market hours that allows you to trade at the best obtainable price in the market at the time of execution of the order. Limit Order : Allows you to place a buy/sell order at a price defined by you. The execution can happen at a price more favorable than the price, which is defined by you, limit orders can be placed by you during holidays & non market hours too.

2. Trade in derivatives:
FUTURES Through ICICIdirect.com, you can now trade in index and stock futures on the NSE. In futures trading, you take buy/sell positions in index or stock(s) contracts having a longer contract period of up to 3 months. Trading in FUTURES is simple! If, during the course of the contract life, the price moves in your favour (i.e. rises in case you have a buy position or falls in case you have a sell position), you make a profit. Presently only selected stocks, which meet the criteria on liquidity and volume, have been enabled for futures trading. Calculate Index and Know your Margin are tools to help you in calculating your margin requirements and also the index & stock price movements. The ICICIDIRECT UNIVERSITY on the HOME page is a comprehensive guide on futures and options trading. OPTIONS An option is a contract, which gives the buyer the right to buy or sell shares at a specific price, on or before a specific date. For this, the buyer has to pay to the seller some money, which is called premium. There is no obligation on the buyer to complete the transaction if the price is not favorable to him. To take the buy/sell position on index/stock options, you have to place certain % of order value as margin. With options trading, you can leverage on your trading limit by taking buy/sell positions much more than what you could have taken in cash segment. The Buyer of a Call Option has the Right but not the Obligation to Purchase the Underlying Asset at the specified strike price by paying a premium whereas the Seller of the Call has the obligation of selling the Underlying Asset at the specified Strike price. The Buyer of a Put Option has the Right but not the Obligation to Sell the Underlying Asset at the specified strike price by paying a premium whereas the Seller of the Put has the obligation of Buying the Underlying Asset at the specified Strike price.

By paying lesser amount of premium, you can create positions under OPTIONS and take advantage of more trading opportunities.

3. Investing in Mutual funds:

ICICIdirect.com brings you the same convenience while investing in Mutual funds also - Hassle free and Paperless Investing. With the inclusion of Fidelity MF, you can now invest on-line in 19 mutual Funds through ICICIdirect.com. Prudential ICICI MF, JM MF, Alliance MF, Franklin Templeton MF, Sundaram MF, Birla Sun Life MF, HDFC MF, Principal MF, UTI MF,Reliance MF,Kotak MF,Tata MF,DSP Merrill Lynch MF, ING Vysya MF,CHOLA MF,Deutsche MF,HSBC MF and Standard Chartered MF are the Mutual Funds available for investment. You can invest in mutual funds without the hassles of filling application forms or any other paperwork. You need no signatures or proof of identity for investing. Once you place a request for investing in a particular fund, there are no manual processes involved. Your bank funds are automatically debited or credited while simultaneously crediting or debiting your unit holdings. You also get control over your investments with online order confirmations and order status tracking. Get to know the performance of your investments through online updation of MF portfolio with current NAV. ICICIdirect.com offers you various options while investing in Mutual Funds: Purchase: You may invest/purchase Prudential ICICI MF, JM MF, Alliance MF, Franklin Templeton MF, Sundaram MF, Birla Sun Life MF, HDFC MF, Principal MF, UTI MF ,Standard Chartered MF ,Reliance MF,Kotak MF, Tata MF,DSP merrill lynch MF,ING Vysya MF,CHOLA MF,Deutsche MF,HSBC MF and Fidelity MF without the hassles of filling application forms. Redemption:In addition to giving hassle-free paperless redemption, ICICIdirect.com offers faster liquidity. You can redeem the mutual fund units through ICICIdirect.com. The money will be credited to your bank account automatically 3 days after the order placement date. Switch: To suit your changing needs you may wish to shift monies between different schemes. You can switch your monies online from one scheme to another in the same fund family without any hassles. Systematic Investment plans (SIP): SIP allows you to invest a certain sum of money over a period of time periodically. Just fill in the investment amount, the period of investment and the frequency of investing and submit. ICICIdirect.com will do the rest for you automatically investing periodically for you.

Systematic withdrawal plan: This allows you to withdraw a certain sum of money over a period of time periodically. Transfer-in: You can convert your existing Mutual funds into electronic mode through a transfer-in request.

4. IPOs and Bonds Online:

You could also invest in Initial Public Offers (IPOs) and Bonds online without going through the hassles of filling ANY application form/ paperwork. Get in-depth analyses of new IPOs issues (Initial Public Offerings) which are about to hit the market and analysis on these. IPO calendar, recent IPO listings, prospectus/offer documents, and IPO analysis are few of the features, which help you, keep on top of the IPO markets.

5. Content Features:
There are a host of features on ICICIdirect.com that shall help you make informed investment decisions. We provide you with the indices of major world markets, nifty futures and ADR prices of Indian scrips. Get daily share prices of all scrips, monthly and yearly high/lows etc through Market Watch. Get breaking news from CNBC and Reuters. Catch a glimpse of News Headlines through our scrolling Direct News Headlines. Get a snapshot of the latest developments in the markets through the day using Market Commentary. You can get weekly snapshots also. Use Pick of the week which focuses on fundamental stocks with sound prospects. Catch interviews, reactions and comments from industry leaders with CEO Call. Track the movement of leading scrips within a sector across 12 sectors using Market@Desktop. Equip yourself with our barometers. Market Barometer gives you in-depth information of the weightages of shares on Nifty and Sensex. Get a glimpse of the performance of various industry sectors through Industry Barometer. Direct Technical Charts offer interactive charting with advanced indicators. Get a bird's eye view of over 5000 companies at a single click using Company Snapshot. Glance through analyst recommendations using Multex Global Estimates. In case, you are not too comfortable with share trading, try our Learning Centre, which is a tutorial on investments and My Research, that helps you to research a stock better.

6. Personal Finance:
Use our Personal Finance section and get hold of tools that can help you plan your investments, retirement, tax etc. Analyse your risk profile through the Risk Analyzer and get a suitable investment portfolio plan using Asset Allocator.

7. Customer Service Features:

With 'ICICIdirect Customer Tools & Updates' you can trouble shoot all your problems online. Address your trading queries on-line through "Easy Mail". You can view and change your profile or password on-line through General Profile option. Get details of ICICI Centers, our sales and service offices, across India through branch locator. View your Account Statement and Bill Summary of your transactions online using bills & accounts. View your Digital Contract Notes instantly. View various charges through the Fee Schedule option Give your feedback or viewpoint through the Viewpoint online. Enroll yourself for various ICICIdirect Workshops through Register for Customer Sessions.

8. Customer's Feedback:

There have also been many incidents where ICICI Bank has allegedly used violence to extract its dues from its borrowers.

FEATURES OF ICICI DEMAT SERVICES:

ICICI Bank Demat Services boasts of an ever-growing customer base of over 11.5 lacs account holders. In our continuous endeavor to offer best of the class services to our customers we offer the following features: e-Instructions: You can transfer securities 24 hours a day, 7 days a week through Internet & Interactive Voice Response (IVR) at a lower cost. Now with "Speak to transfer", you can also transfer or pledge instructions through our customer care officer. Consolidation Demat Account: Dematerialise your physical shares in various holding patterns and consolidate all such scattered holdings into your primary demat account at reduced cost. Digitally Signed Statement: Receive your account statement and bill by email. Corporate Benefit Tracking: Track your dividend, interest, bonus through your account statement. Mobile Request: Access your demat account by sending SMS to enquire about Holdings, Transactions, Bill & ISIN details. Mobile Alerts: Receive SMS alerts for all debits/credits as well as for any request which cannot be processed. Dedicated customer care executives specially trained at our call centre, to handle all your queries. Countrywide network of over 235 branches, you are never far from an ICICI Bank Demat Services outlet.

BASIC CONCEPTS
1. General 2. Dematerialisation of Securities (Demat) 3. Sale / Delivery of Securities 4. Purchase / Receipt of Securities 5. Rematerialisation 6. Pledge 7. Freezing / Defreezing 8. Corporate Benefit - Dividend, Bonus or Rights Issue 9. Public Issue 10. Nomination 11. Transmission 12. Demat Account Statement 13. Registration for Internet/Phone Access & e-instructions 14. Mobile Banking 15. Consolidation Demat Account 16. Billing & Payments 17. Change of Address & Bank Details 18. Change of Rate Card 19. Closure of Account 20. Account Security

1. General
A Depository is like a bank where securities are held in electronic (dematerialised) form. In India, there are two Depositories -National Securities Depositories Limited (NSDL) and Central Depository Services Limited (CDSL). Under the Depositories Act, investors can avail of the services of the Depositories through Depository Participants (DP) such as ICICI Bank. DP's are like bank branches wherein shares in physical form need to be deposited for converting the same to electronic (demat) form.

2. Dematerialisation of Securities (Demat)

2.1 Availability of Forms 2.2 Filling up the form 2.3 Submitting the form 2.4 Credit in the Demat Account 2.5 Rejection of Demat Requests 2.6 Transmission-cum-Demat

2. Dematerialisation of Securities (Demat)

Dematerialisation is the process of converting the securities held in physical form (certificates) to an equivalent number of securities in electronic form and crediting the same to the investor's demat account. Dematerialised securities do not have any certificate numbers or distinctive numbers and are dealt only in quantity i.e. the securities are fungible. Dematerialisation of your holdings is not mandatory. You can hold your securities either in demat form or in physical form. You can also keep part of your holdings (in the same scrip) in demat form & part in physical form. However, a select list of securities announced by SEBI can be delivered only in demat form in the stock exchanges connected to NSDL .

2.1 Availability of Forms

Submit a completely filled up Demat Request Form (DRF) in triplicate for each ISIN along with defaced physical securities. We have provided you with one blank Dematerialisation Request Form (DRF). Additional forms are available at any of the ICICI Bank branches offering Demat Services.

2.2 Filling up the form

Ensure that security mentioned on the certificates is eligible for Demat. For being eligible for demat, the company has to sign up with NSDL. You can check eligibility on www.icicibank.comor ask the nearest Branch. Use a separate DRF for each security having a unique International Security Identification Number (ISIN). Verify the certificates carefully and mention the correct ISIN. In case two or more sets of certificates of the same security have different ISIN (this is possible in case of partly paid up shares and non-pari passu shares), use separate DRFs for each ISIN. However, you can dematerialise multiple folio nos. of the same pattern of holders relating to the same ISIN under a single DRF. Submit certificates under lock-in under separate DRF. Do not mix the same with free securities. In case of locked-in securities, fill up the lock-in reason & lock-in release date on the DRF. Amongst lock-in securities belonging to the same ISIN but having different lock-in release dates or lock-in reason, make separate DRF requests. Demat requests received from client(s) with name(s) not matching exactly with the name(s) appearing on the certificates merely on account of initials not being spelt out fully or put after or prior to the surname, can be processed. However, this is possible only if the signature(s) of the client(s) on the DRF tallies with the specimen signature(s) available with the Issuer or its Registrar. For example, the shareholder may have opened the depository account in the name of Sushil Ramesh Shah but his name on the share certificate may appear as S. R. Shah or Sushil R Shah etc. The combination and the order of holders' names on DRF and as printed on the Certificates should be identical with that in the DP account. For example, if the shares are in the name of X, Y (X as first holder and Y and second holder) it cannot be dematerialised in the account of either X or Y alone. Also if the shares are in the name of X, they cannot be dematerialised in the account of X, Y (X as first holder and Y as second holder). However, where the combination of holders is the same in the certificates and in the demat account, and the difference is only in the order in which the name of the holders appear on the share certificates and in the demat account, dematerialisation is possible. Here, you have to submit a Transposition Request Form along with the DRF. The form is also available at the nearest Branch. The DRF must be signed by all the account holder's and should be in the same order. The signature on the DRF should match with the specimen signature with

ICICI Bank. If the signature differs, you should sign the DRF in the presence of the Branch Officer. If you have a doubt that the signature on the DRF may not match with that registered with the Registrar, you can get the signature on the DRF attested by your banker. The details of certificates such as the folio no., certificate no., & distinctive no. must be filled up correctly on the DRF.

2.3 Submitting the form

You must deface the certificates by putting a stamp or by writing ''Surrendered for Dematerialisation". However defacing should be done only after checking the eligibility of security, as defaced securities cannot be sold in physical form. If defacing has been done by mistake then you should send the same to registrar for replacement. The Participant shall ensure that the certificates submitted for dematerialisation are marked by the Client (customer) with the words "Surrendered for Dematerialisation". Certificates should not be mutilated or defaced in such a way that the material information is not readable. Ensure that the certificates are attached in the same order as mentioned in the DRF. You should submit the DRF in triplicate. You can submit the DRF at any ICICI Bank branch. The acknowledgement slip at the bottom of the form will be stamped and handed over to you after verification by the ICICI Bank official.

2.4 Credit in the Demat Account

The defaced shares along with the DRF are sent by ICICI Bank to the registrar who will then credit the customer's account. The normal time taken for credit of shares to the account after confirmation by the Registrar is about 30 days. However the time taken would vary from one registrar to another over which ICICI Bank has no control. To check whether your account has been credited, you can refer to the transaction statement (Refer # 12, below). The same will be reflected in pending demat balance on receiving your request. After dematerialisation, the same will be reflected under free balance. Alternatively you can use the web (register on www.icicibank.com), phone us or visit the ICICI Bank branch. In case your account does not get credited within a month of submission, you can either

phone us or send an email to customer.care@icicibank.com In case there is a delay beyond 40 days, if you so wish, ICICI Bank can give you the registrar's name and telephone number as well as your Demat Request Number (DRN).

2.5 Rejection of Demat Requests

Your request may get rejected for various reasons either at the Central Processing Office of ICICI Bank or by the Registrar. Dematerialisation is done by the Registrar only when it is satisfied of genuineness of securities & ownership status. On a rejection, the securities are sent back to you stating the reason for the rejection. You can resubmit the certificates for dematerialisation after resolving the reason for the rejection. Please resubmit on a fresh DRF. Do not use the same DRF on which the objection was made.

2.6 Transmission-cum-Demat
In case of certificates held jointly, on the death of any one or more of the joint holder(s) mentioned on the certificate, the surviving joint holder(s) can get the name(s) of the deceased deleted from the physical certificate(s) and get the securities dematerialised in the DP account of the surviving holder(s) by submitting the following documents along with the DRF: A copy of the death certificate duly notarized A copy of the Succession certificate duly notarised or an order of a court of competent jurisdiction where the deceased has not left a Will or A copy of the Probate or Letter of Administration duly notarised.

3. Sale/Delivery of Securities.
Securities transactions can be settled in demat form for the transactions done on stock exchanges connected to NSDL. At present, NSE, BSE, CSE, DSE, LSE, BgSE, OTCEI, MSE, ISE & ASE are connected to NSDL. Trading in dematerialised securities is done through your broker just like trading in physical securities. Sell dematerialised securities You can sell your dematerialised securities in any of the stock exchanges linked to

NSDL through a broker of your choice. You need to give a 'delivery instruction' to your DP for debit of your depository account and credit of your broker's clearing member account. You receive payment from the broker for the sale in the same manner you would receive payment for a sale in the physical mode. Buy dematerialised securities You can purchase securities in any of the stock exchanges connected to NSDL through a broker of your choice and make payment to your broker. Make sure you tell your broker you want only demat shares. Broker receives credit in his clearing account with his DP on the day of payout. He can immediately transfer these securities to your depository account, provided your account is already active. Broker gives instructions to his DP to debit his clearing member account and credit your depository account. Delivery of security To deliver securities in electronic form, you have to authorise the DP to transfer balances from your account. You must give a debit authorisation to ICICI Bank in the booklet of instruction slips provided to you. The slip should be given physically at the nearest Branch. (You can also register for the e-Instruction facility to submit transfer instructions through Internet / IVR (Interactive Voice Response System) on Phone and with "Speak to Transfer" through our Phone Banking Officer ) In the instruction slip, you have to mention the counter-party account details. The counter-party account may be within the same DP (Intra-DP transfers) or with a different DP (Inter-DP transfers) within NSDL or with another depository - CDSL (Inter Depository Transfers). For transfers within NSDL, a TIFD (transfer instruction for delivery) is required. For transfers to a CDSL account, an IDT (inter-depository transfer instruction) is required. 4. Purchase / Receipt of Securities All purchase/ receipt of securities in your account is effected as per your 'Standing instructions for Credit' given to ICICI Bank to receive credits automatically in your account. You normally give such a standing instruction in the account opening form itself. You can give it later also by writing to the DP. If you have not given a standing instruction for receiving credits, you are required to give a specific receipt instruction for each credit in the prescribed form. The date of credit will depend on your broker's instructions and ICICI Bank has no control on the same. To ensure proper credit in your account, please instruct your broker to credit the shares to your account number with ICICI Bank. For this, give your Demat account number and the ICICI Bank DP ID to the broker.

Please note that you must settle your money transaction independently with the broker. You can also check the same on www.icicibank.com or through IVR or phone us or visit the nearest Branch. You will also receive an alert for the success/failure of your request on SMS registration form for "Mobile Alerts" on www.icicibank.com).

5.

Rematerialisation

Rematerialisation is the process of converting the securities held in electronic form in a demat account to an equivalent number of securities in physical form (certificates) after debiting the same from the demat account. 5.1 Form Submit a completely filled up Remat Request Form (RRF) in triplicate for each ISIN. Forms are available at any of the ICICI Bank branches 5.2 Filling up the form

Ensure that the RRF is completely filled up. Incomplete details may lead to rejection of the remat request. Use a separate RRF for each eligible security. Please ensure that name of the security and the ISIN number is entered correctly.

Submit requests for balances under lock-in through a separate RRF. Do not mix the same with free securities. Amongst lock-in securities belonging to the same ISIN but having different lock-in release dates or lock-in reason, make separate RRF requests. You should mention the lot types whether Jumbo or Market Lot clearly. If the same is not filled up then the registrar will send certificates in market lot. You must have sufficient free balance in your account for the ISIN for which the RRF is submitted. The RRF must be signed by all the account holder's and should be in the same order. The signature on the RRF should match with the specimen signature with ICICI Bank.

6. Pledge Securities held in demat form can be pledged/hypothecated by the client to avail of loan/credit facility. Pledge of securities in NSDL depository requires that both the borrower (pledgor) and the lender (pledgee) should have a demat account with any of the DPs with NSDL. The facility for Inter Depository pledge (where pledgor and pledgee has a demat account with different depositories) is not available. Please note that financial transactions are handled outside the depository system. However, even after the securities are pledged, the pledgor continues to remain the beneficiary holder of those securities and will receive benefits of a corporate action, if any. With "Speak to Transfer", transfer or pledge your Securities by just speaking to our through our Phone Banking Officer. No need to submit physical instructions at the Branches. Visit the nearest ICICI Bank branch and register for einstruction. Following are the steps involved in Pledge/Hypothecation 1. Creation of Pledge:The pledgor submits duly filled in Pledge Request Form to his DP for Creation of Pledge. On execution of the instruction by the DP a pledge order no. is generated for each ISIN. 2. Confirmation of Pledge Instruction:The pledgee submits duly filled in Pledge Request Form quoting the Pledge Order No. (given by the pledgor) to his DP. On execution of the instruction the shares are marked as pledged in the pledgor's account. Pledge balances cannot be transferred. 3. Closure of Pledge Instruction:The pledgor submits duly filled in Pledge Request Form to the DP for release of pledge. The pledgor does this after he has repaid the loan received from the pledgee. 4. Closure Confirmation of Pledge Instruction: The pledgee submits duly filled in Pledge Request Form for confirmation of release of pledge to his DP. The pledgee would do this after ensuring that the pledgor has repaid the loan/credit facility extended to him. On execution of instruction the shares move from pledge balance to free balance in the Pledgor's account. 5. Invocation of Pledge Instruction: The Pledgee submits duly filled in Pledge Request Form quoting the pledge order no. to his DP. On execution of instruction the shares moves from the pledged balance of the Pledgor's account to free balance in the Pledgee's account. The pledgee does this when the pledgor has failed to repay the loan as per his obligations. 6. Confirmation of Invocation of Hypothecation Instruction: The difference between a pledge and a hypothecation request is that whereas invocation of pledge can be done unilaterally by the pledgee, a confirmation of the pledgor is required in the case of invocation of hypothecation. For this

pledgor submits duly filled in Pledge/ Hypothecation Request Form to the DP. 7. Freezing /Defreezing The client has an option to freeze his account in case he does not intend to do any transaction in the near future. These helps in curbing unauthorised use of demat account & prevention of frauds. Once freezed the account can be defreezed only on the instruction of the account holders. Following types of Freezing is possible: Freezed for Debit: In this case any debit instruction cannot be passed unless the account is defreezed. However the credit in the account will be received provided a standing instruction for credit is given for the account. Freezed for All: In this case no transfer to & from the account can be done. ISIN Freezing: In this case a specified ISIN can be freezed, blocking the ISIN for debit. Quantity Freezing: In this case a specified quantity of a specified ISIN can be freezed, blocking the quantity for debit. Defreezing of the account is required to enable the account again for transaction. The request for freezing & defreezing must be submitted in the prescribed form.

8. Corporate Benefit - Dividend, Bonus or Rights Issue

In case the company in which a beneficial owner holds shares in demat form announces any corporate benefits like bonus, dividend etc. the beneficial owner will receive the same directly in his demat account or bank account depending on the nature of the benefit. For payment of dividend etc., the company/registrar takes a list of beneficial owners from NSDL as on the record date/book closure date. Based on this list, company makes payment of dividend. If the company is making the payment through ECS, the company will directly credit the dividend to the bank account registered by the beneficial owner with the DP under intimation to the beneficial owner. If the company is making the payment through a cheque/DD, the bank details will be printed on the dividend warrant. The mode of payment of dividend etc is decided by the company itself. In case of a bonus declaration by a company, the bonus securities on the eligible securities in the beneficial owner's demat account are automatically credited to the beneficial owner's demat account by the company/registrar under an intimation to the beneficial owner. This will be reflected in the transaction statement for the period. In respect of the physical holdings, the customer will receive bonus securities in physical form.

In case of a rights issue, the beneficial owner will receive an option to subscribe for the eligible number of securities from the company/registrar. These securities may be in physical form or in electronic form in the customer's demat account. The customer can exercise the same in the normal course. While exercising the option (in respect shares both in physical or electronic form), the customer may mention the demat account in which the securities allotted are to be credited provided the company is available for demat with NSDL. Alternatively, the customer can also ask for the securities in physical form. In case of a merger or acquisition, securities in the beneficial owner's demat account is automatically credited and debited by the company/registrar as per predeclared ration under anintimation to the beneficial owner. This will be reflected in the transaction statement for the period.

.9.

Public Issue

When subscribing for shares in a public issue, you can request for securities, if allotted, to be credited directly to your demat account and quote your demat account for the purpose in the application form.

After allotment, the securities will be credited directly to your demat account under an intimation to you from the company/registrar. Such credit is done before the date of listing of the securities on a date considered convenient by the company/registrar. However, if the details of the demat account specified in the form are incorrect, the securities will be allotted in physical form and certificates will be sent to you. SEBI has announced that the shares of all companies going in for Public offer will have to be compulsorily settled in demat form by all investors. It is therefore advantageous for an investor to prefer the allotment in demat form, so that the shares have higher liquidity. 10. Nomination You can make a nomination of your account in favour of any person by filing up the nomination details in the account opening form. This is to enable the nominee to receive the securities after the death of all the holder(s) of the demat account. Nominees can be appointed by individuals only. Non-individuals including society, trust, body corporate, partnership firm, karta of Hindu Undivided Family, holder of power of attorney cannot nominate. Where a minor is appointed as a nominee, the name and address of the guardian is also required to be obtained. Where a nomination has not earlier been made or where an earlier nomination is ought to be changed, you can submit a duly filled-in nomination form at the

nearest Branch. The account holder, nominee and two witnesses must sign this form and the name, address and photograph of the nominee must be submitted. In case of the death of the sole holder or all the joint holders, the nominee must submit a duly filled-in transmission form and give the notarised copy of death certificate and an affidavit in the prescribed format. After verifying these documents, the securities will be transferred to the account of the nominee.

11. Transmission
Transmission of securities refers to the transfer of securities from an account to another as a result of the death of the sole/any of the holder of the former account. For this the latter need not approach each issuing company or its R & T Agent. Only the DP of the former account needs to be approached. Here the transfer may be done to: Surviving holders If the former account is a joint holding account and there is at least one survivor, the survivor(s) can request the DP for the securities to be transferred to his/their demat account. Nominee where a nomination has been made If there is no survivor amongst the account holders and a nomination had been made by the holder(s) earlier, the nominee can request the DP for the securities to be transferred to his demat account. In addition to the documents specified under Common Requirements below, an Affidavit duly completed by the nominee in the format specified by NSDL and attested by a notary/magistrate should be submitted by the claimant . Legal heir where a nomination has not been made If there is no survivor amongst the account holders and a no nomination had been done by the holder(s) earlier, the legal heirs can request the DP for the securities to be transferred to his demat account. In addition to the documents specified under Common Requirements below, a true copy of the Succession certificate or Probate or Letter of administration duly notarised should be submitted by the claimant. Common Requirements and Effect No transaction charges will be levied for transfer of shares from the old account to the account of the claimant. If the demat account of the claimant does not exist, a new demat account will need to be opened. If the claimant is having a demat account but with another DP, a proof of the same is required from the other DP. (Client master from the DPM) The claimant only needs to approach the DP. He need not lodge a claim for transmission separately with each issuing company or its R&T Agent. The following documents should be submitted with the request: i) A copy of the death certificate duly attested by a notary or verified with the original by an authorised person of the ICICI Bank branch. ii) Transmission form duly completed by the claimant in Annexure "O". iii) An Off-market TIFD for the entire securities/ holdings for transmitting the shares.

12. Demat Account Statement

If there is a transaction in the previous 30 days. The customer is sent a transaction statement. If there is no transaction in the previous 30 days but more 90 days have passed since endingdate of the last statement sent to the customer, a quaterly statement is sent if there are some holdings in the customer's account. Customers who have opted for transaction statement "thru' e-mail" will get their statements by 1st week of next month. This is subject to at least one transaction during the previous month, otherwise statement of holdings via email will be sent on a quarterly basis. At the end of financial year, they will get a physical transactioncum-holding statement for the entire year by 25th of April. In addition, you will receive a physical copy of the annual statement to assist you in filing income tax returns. The e-mail statement will be authenticated by a digital signature obtained from a Certifying Authority under the Information Technology Act, 2000. This will allow you to verify that the statement is sent by ICICI Bank only and that the contents of the same have not been altered during transmission. Please note that the statements are sent via standard email and are therefore only as secure as standard email transmission through the Internet. Since the email transmission is not encrypted, it is not necessarily protected from unauthorized access. To subscribe for the facility or to update your email id, please complete and send " Subscription form for mobile alerts/ getting statements by e-mail " at the address specified in the form. You can also submit the same at your nearest ICICI Bank Branch It may be noted that on being registered for receiving statements by e-mail, the annual service charge will be lower by Rs. 50/- per annum starting from when it is next due. Customers, who have opted for the "physical" transaction statement, will get the transaction statement, subject to a transaction during the previous month, otherwise, statement of holdings will be sent on a quarterly basis, as per the following schedule: Within Mumbai limits, by the 15 of next month Out of Mumbai region, by the 20 of next month

You can receive your account statement by e-mail and can also see the updated statement on www.icicibank.com. For both these facilities, you have to first register. In case of any discrepancies in your account statement, notify us immediately.

13. Registration for Internet/Phone Access & e-instructions.

To increase convenience to the customers while reducing work load at your end in handling queries,there is a facility for the customer to directly access his demat account 24 hours a day, 365 days a year through the internet and through phone. A customer who holds an ICICI Bank demat account only and does not hold a banking account can still register for the above access. It is not mandatory to hold a banking account to be able to register for such access.

Internet Facilities available on www.icicibank.com View transaction statement View holdings View status of requests submitted - TIFD/IDT, Demat, Pledge, Remat View account details Get the ISIN for a Security Get Settlement Details Request for a TIFD booklet View Customer Ledger - his receivable account View Bill Details Pay his Demat bill online e- Instructions- facility to transfer securities Phone - Interactive Voice Response (IVR) Facilities available Details of last few transactions Details of holdings Request for a TIFD booklet Query for an ISIN Get status of requests submitted - TIFD/IDT, Demat, Pledge, Remat e- Instructions- facility to transfer securities Further, the Call centre is also equipped to handle specific queries on the demat accounts. For accessing the above facilities, the customer needs to register for the same. For accessing the above facilities, the application for registration should be done in the prescribed form. The form can be submitted at any ICICI Bank branch offering demat services.

ICICI Demat Services allows customer to access his demat account through the following channels also www.icicibank.com IVR (Interactive Voice Response) at Call Center . Both these channel require authentication before providing the access on www.icicibank.com is allowed after the customer provides the Userid and the password on the site access on the IVR is allowed after the customer provides the Telephone Personal Identificaiton Number (TPIN). TPIN is sent to the customer by post on submitting a Channel Registration request at any branch offering demat services. On submission of the request, the customer is sent the following 3 envelopes : TPIN (To be used for Phone Banking) Infinity User ID (To be used for Internet Banking) Password (To be used for Internet Banking) In some cases, client may already have an UserID for his existing relationship with ICICI Bank (could be a Bank account or a credit card...) and he may request for his Demat account to be linked to the same UserID ( which he is the first holder). In such cases, after the linking, he will not be sent any communication. He will start seeing his demat account also through the same UserID .

14. Mobile Banking

With Mobile Banking you have an option to remain updated while you are on the move, without even having to make a phone call or a visit or logging on the Internet. ICICI Bank Mobile Banking for Demat Accounts can be divided into two broad categories: Request Facility Alert Facility The registration is common for both facilities. Call our ICICI Bank Phone Banking numbers and register your mobile number. The facility is completely FREE. You are not charged a single rupee by ICICI Bank for alerts received by you.

Request Facility We are pleased to announce yet another value adding feature called - "Pull Alerts". Using Pull Alerts, registered users can access information about their demat accounts using a mobile phone. As our customer you may have already experienced the convenience of our FREE "Mobile Alerts" facility where-by activities in your demat account are relayed to your mobile phone via SMS. By registering your mobile number, you can get the following information at your convenience. Customers who have already registered their mobile number for Mobile Alerts can immediately start using this facility. Please note, this is a FREE service: Some features of this service are: Holdings Enquiry Transaction Status Bill Details Request for ISIN Alert Facility Through this facility, you will receive a mobile alert in the form of SMS whenever there is a significant event in your demat account. You will receive mobile alerts when shares have got credited in your account or if there is an issue with your transfer instruction. For instance you gets Alerts for:When your TIFD / IDT gets successfully processed or fails. For TIFD / IDT rejection reasons. For Pledge creation and Closure request. For Shares given for demating has credited or rejected in your demat account. For Remat request given and processed successfully. Credits of shares from any other party to your account. For any corporate action taken in your account.

15. Consolidation Demat Account

Consolidate your physical certificates in various name combinations in one GO and without any HASSLES! Consolidation Demat Account does it for you. You can now: 1. Demat all your physical shares in various holding patterns. 2. Consolidate all such scattered holdings into your Primary Demat account with us.

3. Do both the above, at one shot, at reduced cost and in a convenient manner. E.g. If you hold ICICI Bank shares in physical form in different combinations of names, you can consolidate all of them into one single demat account. How does it work ? To dematerialise your physical shares in various holding patterns, you need to open Consolidation Demat account for each pattern. These accounts will remain open temporarily, for three months. Once all your shares are dematerialised, we will transfer them to an existing ICICI Bank Demat account specified by you. The basic charges* for each Consolidation Demat Account that you open are as follows: Particulars Account Opening Service Charges for three months Agreement Stamp Paper Dematerialisation Charges NIL Rs. 300/Rs. 100/FREE for first two Demat Request Forms (DRFs) and Rs. 40/- per DRF thereafter

Off Market Sell

Transfer to an ICICI Bank Demat A/c: FREE for first two ISINs and Rs. 30/- per ISIN thereafter Transfer to a non-ICICI Bank Demat A/c:Rs. 100/- per ISIN

Now, take control of all your share investments!! All you need to do is walk into any one of the ICICI Bank branches offering demat services and the executive at the Demat desk will guide you hrough. Note: This facility is not available for NRIs.

16. Billing & Payments

The bills are generated in the beginning of each month for the previous month. The due date is mentioned in the bill. However, it is not viable for us to send bills with amount less than a certain cut-off amount. Therefore, we are generating bills for only those customers whose bill amount is greater than or equal to the cut-off amount. At present, the cut-off amount is Rs 50.00.

It is important to note that, if a customer has made transactions which amount to less than the cut-off amount, the bills will not displayed on the Intranet ledger, therefore, please do not assume 'no bill details' equals 'no transactions'. Such customers will receive a bill in the next quarter or whenever the bill amount exceeds the cutoff amount. Details of Bills :Opening Amount due from you: This is the amount outstanding from the customer at the beginning of the billing period. ICICI Bank Charges: This is the sum of all charges levied by ICICI Bank Demat Services for the billing period as per the schedule of charges. NSDL Charges: This is the sum of charges levied by NSDL on ICICI Bank in respect of the account for the billing period as per the rates applicable for the period. This is payable in addition to the ICICI Bank charges as per the schedule of charges. Service Tax: Service Tax has been changed to 12.24% from 10.2% w.e.f 18.04.2006 as per the finance bills received. This % may change depending on government notification. Payments received from you: This is the sum of amounts received from the customer during the billing period. Payments received after the billing period will be reflected in the next bill. Credits given to you: This is the sum of credits given to the customer during the billing period. Credits given to him after the billing period will be considered in the next bill. Net payable by you: This is arrived as: Opening Balance + Total Charges for the period - Receipts Credit Notes. Please pay: This is the amount payable by the customer. Details of the bill for the period on subsequent pages relating to Charges Charges are computed on daily basis as per the price file received from NSDL Recoveries Credit Notes Custody charges - calculation Custody Charges have been discontinued, since February 01, 2005. Mode of recovery Direct Debit If you hold an ICICI Bank account and have given a mandate for recovery of charges from such account, the charges are recovered directly from your bank account on or after the due date. Direct Debit recovery is done twice, one on due date and second is on 1st week of next month.

ECS If you hold a bank account with a bank other than ICICI Bank and have given a mandate for recovery of charges from such account, the charges are recovered directly from your bank account on or after the due date. Cheque If either of the above is not applicable, you should make the payment by cheque/DD by the due date. When the amount remaining to your credit goes below the specified threshold, you should replenish the same as per the rate card. ICICI Bank reserves the right to charge interest @24% p.a. on amounts remaining outstanding after the due date. However we are now charging RS.100/- for cheque return cases. Change of Mode of recovery from Direct Debit/ECS to Cheque/DD mode If you are on a mode of recovery wherein your bill amount is recovered directly from your bank account and you wish to discontinue the same, you are required to request for the same in writing in the prescribed form. However, you are required to provide an advance as per the rate card applicable to you. Your charges will be adjusted from this advance. If you close the account and there is an amount lying to your credit, the same is refundable to you. Suspension If the payment has not been received after 15 days of due date. The intimation letter sent to client to clear his outstanding within 7 days from the receipt of the letter otherwise the account would be suspended. If the payment has been received within 7 days the account will not be suspended. If the payment not received account will be suspended. On receipt of the payment the account will be resumed.

17. Change of Address & Bank Details

You can request for the following through a common form: Change of Address Change of Bank Details for receiving dividend Giving Mandate to recover Demat charges through direct debit to ICICI Bank account Change of Address The following requirements should be complied with:The Client (or his authorised representative) should personally visit the branch. In case of a corporate, at least one of the authorised signatories should visit the office of the Participant in person.

The Client (or a joint holder or his authorised representative) should sign the request in presence of the branch officer. In case of a corporate, at least one of the authorised signatories should sign the request in presence of the branch officer. The application should be signed by all the holders.

The following documents should be submitted along with the request Proof of Identity (To be taken for all joint holders): I. II. III. IV. V. VI. VII. Passport Voter Id Card Driving License PAN Card (with photograph) MAPIN card Credit cards/Debit cards issued by Banks with applicant's photo. Employee Identity card with applicant's Photo, issued by a. Central/State Government and its Departments, b. c. d. e. f. VIII. Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council,

Identity card/Document with applicant's Photo, issued by a. Scheduled Commercial Banks, b. Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council.

Proof of Address (To be taken for all joint holders): I. Ration Card II. Passport III. Voter Id IV. Driving License V. Bank Statement/Passbook VI. Verified copies of a. Electricity bills (not more than two months old), b. c. VII. VIII. Residence Telephone bills (not more than two months old) and Leave and License agreement/ Agreement for sale.

Self-declaration by High Court & Supreme Court judges, giving the new address in respect of their own accounts. Flat allotment letter having address issued by a. Central/State Government and its Departments, b. c. d. e. f. Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions, Professional Bodies such as ICAI, ICWAI, ICSI and Bar Council

Change of Bank Details for receiving dividend The Bank account details attached with each demat account are used by Registrars/Companies to make dividend/interest payments. As per a recent SEBI circular, it is mandatory for Registrars/Companies to make dividend/interest payments by ECS wherever bank details of theinvestors are available. You should submit a cancelled cheque of the account Giving Mandate to recover Demat charges through direct debit to ICICI Bank account Where, in the request, the Bank account details specified are of ICICI Bank, you can also give a mandate for recovering demat charges directly from your account. All bank account holders (even if they are not holders of the demat account) should have signed the mandate portion.

18. Change of Rate Card

You can shift from standard scheme to the frequent trader scheme frequent trader scheme to the standard scheme The application should be made in the prescribed form available at the nearest ICICIBank Branch The application should be signed by all the holders. In case of shift from the standard scheme to the frequent trader scheme, the application should contain a mandate for recovery of Rs. 900 or be accompanied with a cheque for Rs. 900. A debit note for Rs. 900 is passed in your account. This debit note is reflected only in the next bill. Click here for form In case of shift from the frequent trader scheme to the standard scheme, the shift is always Effective from the date when the change in the billing Scheme is been done . This is to ensure that the billing for the next year's AMC done in the JanMarch bill is done properly. Click here for form In case of shift from the standard scheme to the frequent trader scheme, the customer can specify the shift to be effective immediately or from the date when the change in the billing Scheme done . Click here for form In case of shift from the frequent trader scheme to the standard scheme, the shift is always effective from the date when the change in the billing Scheme is been done.

The application should be made in the prescribed form available at the nearest ICICIBank Branch The application should be signed by all the holders.

19. Closure of Account

If you need to close your demat account, you should make the request for the same in the prescribed form. The account closure form is available at the nearest Branch. Submit the duly filled up form at the nearest Branch. Please ensure that There are no holdings in the account or you have requested for transfer of all holdings in your account closure request You have paid all your dues

Charges on transferring securities on closure of the account are the same as for normal transfers. Earlier the NSDL portion was waived but now NSDL has withdrawn this waiver.

20. Account Security

Please remember that the securities that you have in your demat account are similar to the money that you hold in your bank account. You need to exercise all the precautions for your demat transactions as your exercise for your bank transactions. Please keep the TIFD booklet safely just like a chequebook and do not give it to anyone else. Please be careful not to share details of your Demat account number or your signature with anyone else. Accept the TIFD booklet only if it has a pre- printed serial number as well as your Demat account number pre-stamped on each slip. When you are writing your instructions on the TIFD slip, strike out the empty space on the slip. Do not sign on a TIFD slip unless it is completely filled up. Please check all your transaction statements carefully to see whether all debits were authorised by you and whether all credits belong to you. If possible use the web/email facility to check your transactions as frequently as you can. Give 'account freeze' instructions to ICICI Bank if you do not intend to operate your account for a long time. Even while your account is frozen, the system allows automatic credit of securities to you. Give 'account defreeze' instructions whenever you want to resume operations of your demat account. Intimate your DP regarding any discrepancies in the account.

ACCOUNT OPENING

Please write to us or visit any of our service centre to open an account. There is no fee for opening a DP account with ICICI. However, a nominal fee will be levied towards services, as per our tariff. You can choose between Standard Rate Card or Frequent Trader Rate Card as per your trading volume.Or if you wish to hold your Bonds in Demat form you can choose Bond Rate Card. You can also download the account opening forms from the site and submit them to our retail outlets. Viewing these files would need Acrobat Reader installed on your machine. This will use approximately 5MB of hard disk space. Click here to download Acrobat Reader. Account Opening Form to Open Securities Account Resident Non Corporate Account Opening Form Resident Corporate Account Opening Form NRI Account Opening Form Declaration Cum Undertaking Form for NRI Repatriable Account Checklist for Filling NRI Demat Account Opening Form Account Opening Form to open Commodities Account in NSDL Resident Non Corporate Account Opening Form Resident Corporate Account Opening Form Clearing Member Account Opening Form Note : The DP Client Agreement on pg.7 of the form should be franked with stamp duty applicable to the state mentioned in the correspondence address. Your DP account number will be intimated to you by by e-mail if the mail-id is written on the application form or by Courier or by post. Account Opening Form to open Commodities Account in CDSL Resident Non Corporate Account Opening Form Resident Corporate Account Opening Form Clearing Member Account Opening Form Note : The DP Client Agreement on pg.7 of the form should be franked with stamp duty applicable to the state mentioned in the correspondence address. Your DP account number will be intimated to you by by e-mail if the mail-id is written on the application form or by Courier or by post.

For NRIs
No approval from the Reserve Bank of India (RBI) is required for opening a Depository Participant (DP) Account. However, if you do not hold any shares at the time of opening the account, please enter in the account opening form as follows: 1.RBI reference no: No Holdings 2.RBI approval date: Present date If you hold shares that were allotted in the primary market (under the Direct Investment Scheme), please enter in the account opening form as follows: 1.RBI reference no: Under General Permission 2.RBI approval date: Present date If you are providing your foreign address as your address of communication. NRI rate card will be applicable to you. Else you can open account in Standard Rate Card. Tips for deciding NRI account combinations . NRI Investments are classified on the following basis: 1. Repatriability and 2. Mode of investment A. Repatriable Repatriable funds (i.e. those which can be taken abroad) need to be kept in a separate bank account, i.e. NRE Bank account. Typically, funds brought in from abroad are permitted in such an account. Investments made from such funds can be repatriated, i.e. proceeds from sale or otherwise from such investments can be taken abroad. Such investments are maintained in a Repatriable Demat account. B. Non-repatriable Non-repatriable funds (i.e. those which cannot be taken abroad) need to be kept separate from repatriable funds in a separate bank account i.e. NRO Bank account. Investments made from such funds cannot be repatriated, i.e. proceeds from sale or otherwise from such investments cannot be taken abroad. Such investments are maintained in a Non-Repatriable Demat account. Money once transferred from NRE account to NRO account loses its repatriability and hence, cannot be transferred back to NRE account.

Mode of Investment :
A. Portfolio Investment Scheme (PINS) Portfolio Investment Scheme (PINS) is a scheme of the Reserve Bank of India (RBI) under which the 'Non Resident Indians (NRIs)' and 'Person of Indian Origin (PIOs )' can purchase and sell shares and convertible debentures of Indian Companies on a recognized stock exchange in India by routing all such purchase/sale transactions through their account held with a Designated Bank Branch . The Designated Bank maintains a record of all investments done under PINS (PINS portfolio). B. Non - PINS Any investment other than under PINS is Typically, this includes: 1. Subscription to Primary market offerings (IPOs) 2. Investments made when resident in India. 3. Investments in Mutual funds 4. Investments in derivatives 5. Gifts and Inheritance Deciding Combination : You may have to open demat accounts of a specific combination if you already hold physical shares in that combination. The physical shares can be converted into electronic form in your demat account by submitting the certificates along with a demat request form. You should also open the required combination under the correct type of demat account : PINS NRE : For shares acquired earlier under PINS on repatriation basis. PINS NRO : For shares acquired earlier under PINS on non-repatriation basis. Non-PINS NRE : For shares acquired earlier other than under PINS on repatriation basis. Non-PINS NRO : For shares acquired earlier other than under PINS on nonrepatriation basis and also when 'Resident' in India.

SIGNIFICANCE OF THE STUDY

SIGNIFICANCE OF THE STUDY

The importance of my study is to understand the meaning of Demat services and Demat services of ICICI Bank. My study also includes how can one access to Demat services of ICICI Bank and other services related to Demat of ICICI Bank. This study provides all the necessary information regarding the Demat services of ICICI Bank.

OBJECTIVE OF THE STUDY

OBJECTIVE OF THE STUDY

To know the meaning of Demat Service To study the Demat services of ICICI Bank. To know how to open Demat account with ICICI Bank.

RESEARCH METHODOLOGY

RESEARCH DESIGN
Research design is the basic framework which provides guidelines for the rest of research process. It is the map or blueprint according to which the research is to be conducted.

TYPE OF RESEARCH :
EXPLORATORY RESEARCH: The main purpose of this type of research is that of formulating the problem the more precise investigation or of developing the working hypothesis from an operational point of view. In this study Exploratory research was conducted using the technique viz. Secondary data analysis.

SCOPE OF THE STUDY

Scope in term of Industry: Scope in term of Organization: Scope in term of Product: Banking ICICI Bank Demat account

Scope in term of Geographical area: Karnal

Method of Data collection

Primary Sources:
It is the Data which has been collected for the first time by the Researcher. The Primary data for my study is the lectures delivered by Ms. Pooja Khurana.

Secondary sources:
It is the data which has already been collected by someone or an organization for some other purposes or Research study. The data for my study has been collected from various sources: Books Journals Magazines Internet Sources Newspapers etc.

CONCLUSION

CONCLUSION
1) Demat account allows you to buy, sell and transact shares without the endless paperwork and delays. It is also safe, secure and convenient. 2) The demat account reduces brokerage charges, makes pledging/hypothecation of shares easier, enables quick ownership of securities on settlement resulting in increased liquidity, avoids confusion in the ownership title of securities, and provides easy receipt of public issue allotments. 3) A Depository is like a bank where securities are held in electronic (dematerialised) form. In India, there are two Depositories -National Securities Depositories Limited (NSDL) and Central Depository Services Limited (CDSL). 4) There is no limit to the number of DPs you can have accounts with. 5) You can even open a multiple-sign demat account, which can be operated by multiple holders, like a joint savings bank account.

6) You can transfer securities 24 hours a day, 7 days a week through Internet & Interactive Voice Response (IVR) at a lower cost. 7) Countrywide network of over 235 branches, you are never far from an ICICI Bank Demat Services outlet. 8) Access your demat account by sending SMS to enquire about Holdings, Transactions, Bill & ISIN details. 9) Receive your account statement and bill by email. 10)ICICI Demat Services allows customer to access his demat account through the following channels also www.icicibank.com IVR (Interactive Voice Response) at Call Center .

SUGGESTIONS

SUGGESTIONS
1) 2) ICICI Bank should reduce its minimum balance requirement for Demat account. More awareness should be made about Phone, Net and Mobile Banking so that the entire customer can do most of the transaction through them only. More awareness should be made about all the special facilities related to Demat services to all present and prospective customer so that more people can have access to it. The processing time of opening the Account should be taken into consideration. There must be periodical customer meet so that the latest information can be provided to the customers. There must be proper and effective Customer care cell to handle the queries of the Customers. Highly professional staff should be recruited for banking purpose.

3)

4) 5) 6) 7)

BIBLIOGRAPHY

BIBLIOGRAPHY
Zikmund,William G, Business research methodology, Websites: www.icicibank.com www.icici.com www.google.com www.answers.com Magazines and Journals Indian Management Business Today The Financial express --- Indias Best Bank survey 2003

FORMS THAT ARE USED IN THE DEMAT SERVICES OF ICICI BANK