UAT Support Guide INTRODUCTION What is the Batch?

Responsibilities of Batch Support Escalation process Your Support ID Fixing the Problem Reviewing the support issue. Courtesy issues Skipping guidelines for UAT support Benefits of Batch Support What should I do if I were assigned to do Support? Monday or 1st business day of the week Everyday on Support Friday or Last Business Day of the Week Next Monday or 1st business day of the week What are the tools that are available for Support? How to check the RUNNING JOB status How to check the scheduler status How to check what jobs have started How to check what jobs are waiting to be run How to sort the jobs by the time they were submited How to sort the jobs according to the time they finished How to find out the job that finished last in the scheduler How to see current scheduler run information Talk Sessions Qpage What should I do if the pager goes off? Finding an Error Code JOB management Restarting a Job Restarting a Dynamic Shell Skipping a Step in a Shell Skipping an Entire Shell How can I kill a job? Killing an Oracle Job [NOTE: Use with Caution call backup support if you've neve r done this before] Killing a Unix Job [NOTE: Use with Caution call backup support if you've never d one this before] How to determine if a file system has reached its limit How to make space on a file system Problems and Solutions What should I do if the scheduler goes down? Typical Problems and their solutions Who should I call for Help from? How do I know if the program is still active or not? If it is active, what is i t doing? How do I know if the program is processing any records? 20 How do I know if the program is being locked out by another session? How do I know if the program is RUNNING IN PARALLEL? Dynamic Shell failure Error searching strategies Batch Support During Future or Past Dates IN UAT Dates Fund Prices Files Run Sheets Appendix

Appendix A Appendix B

Appendix C Appendix D Appendix E

Appendix F Appendix G

Appendix H Appendix I Appendix J

Utilities Resources And References Start and End time of every batch run Log of Pages being sent out by the System How to print the Run Sheet TAS website The Scheduler Setting up the laptop First time user setup Common problems Support Journal Where is the Support Journal? What kind of information you need to add? How to browse the Support Journal? How to add a new record to the Support Journal? How to print or save the Problem Log? Pager usage Batch Submission Process Operator Information Developer Information Batch_parameter Log Files Fix Job Standard Scripts to Populate support schedule