Whats new in Order-to-Cash with SAP ERP Enhancement Packages

SAP enhancement packages for SAP ERP 6.0

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 2

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 3

SAP ERP 6.0 The go-to release

Enhancement Packages SAP ERP 6.0

SAP NetWeaver

Quick Facts About SAP ERP 6.0 Quick Facts About SAP ERP 6.0 Launched in June 2006 Fastest adoption since SAP R/3 4.6C Built on SAP NetWeaver 7.0 Platform upon which SAP will deliver future software innovations Software innovation without disruption via SAP Enhancement Packages Standard Maintenance until March 2015

Customers Adopt Innovation at their Pace

Process and User Interface Simplification Enterprise SOA Industry-Specific Enhancements Cross-Industry Enhancements

SAP 2009 / Page 4

Introducing: Enhancement Packages

More innovation, more often, delivered in a more accessible way.

SIMPLIFICATION

Provide choice in UI for a broad business user community Reduce upgrade, implementation, administration, and training effort

Enable innovation without disruption Deliver service-enablement by end to end process

ENTERPRISE SOA
Address market and customer priorities Extend competitiveness and addressable market

FUNCTIONALITY
Deliver industry-specific capabilities more quickly Innovation in each industry sector

INDUSTRIES

SAP 2009 / Page 5

Enhancement Packages
Enabling customer to adopt innovation at their pace

Enhancement Packages
Optional

Enterprise Services

Switch Framework
New/Improved Functionality

Support Packages

Legal/Tax Changes, Corrections

Mandatory

SAP 2009 / Page 6

Overview: whats new in Order-to-Cash with SAP ERP Enhancement Packages

Simplification
Role "Internal Sales Representative to improve daily work and better react on customers inquiries: personalized work lists, configurable sales UI, analytics

Functional Enhancements
Improved material search with SAP search engine and material detail view in sales order, simplified price maintenance in sales order, PDF-based print forms, improved display of archived documents, improved down payments based on document conditions

Enterprise Service Enablement

ES Bundles for Customer Fact Sheet, Order to Cash, Quote to Order for Configurable Products, ATP Check

Advanced Returns Management

End-to-end support for supplier and customer returns business transactions

Sales Order Entry via SAP CRM

Extended sales process: From lead to ERP sales order with CRM UI

SAP 2009 / Page 7

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 8

Role Internal Sales Representative

The role Internal Sales Representative has been designed for users who work in close relationship with customers and any department collaborating with sales. It provides all important sales transactions, personalized work lists and reports to improve the daily work of an internal sales representative. Highlights:
Personalized workload for sales, order fulfillment and billing by POWER Lists with action buttons to initiate follow up processes directly (EhP2) Customer Cockpit which provides a holistic customer view and centralized sales transactions (EhP2) Configurable sales UI which ensures flexible and perfect order taking (EhP4)

SAP 2009 / Page 9

Role Internal Sales Representative

Single Point Of Entry

Actual Workload List of Documents

Quick access to transactions

SAP 2009 / Page 10

Customer search to access Customer Cockpit: Quick search or work list access

SAP 2009 / Page 11

Customer Cockpit - last 10 sales documents

SAP 2009 / Page 12

Order status tracking with document flow

SAP 2009 / Page 13

New configurable sales UI (EhP4)

Sales order processing varies in each company (customer specific requirements, changes in business process etc.) High demand on flexible and user-friendly order taking New configurable Sales User-Interface in ERP meet these requirements Sales UI for is delivered as template and shall be adjusted according to customers need UI adjustments can be set up easily

SAP 2009 / Page 14

New configurable sales UI delivered template

SAP 2009 / Page 15

Building Block Prioritization of Information

UI orchestration per prioritized Information
A Building Block contains A, B and C-data
A Data = Main information for a user (ie. Header details) B Data = related to A Data (ie. selected item details) C Data = optional data (ie. pricing details)
Tables Each customer wants to select 10 different columns out of 200 possible

C A

Main Views Customers want to hide, add or rearrange main views

A required and jumping in the eye

Tab Strips Customers want to hide, add or re-arrange tabs

B
B

B important data and one click away C less used but heavy data

A
Forms Each customer wants to select 10 different fields out of 200 possible
SAP 2009 / Page 16

Building Block - UI orchestration

SAP GUI view Static approach

Re-usable !

Convertible !

Customizable !

Template / Individual view

SAP 2009 / Page 17

Building Block Effort for Adjustments

Requirements: 1. Switch of tabs / Renaming of fields:

Very less complexity. Implementation effort: ~ 0,1 hrs. / change

2. Integration of a new & existing field (out of repository):

Less complexity. Use of UI repository. Implementation effort: ~ 0,2 hrs. / change

3. Integration of a new field (not existent in repository):

Medium complexity. Implementation effort: ~ 1 day / change

SAP 2009 / Page 18

Example of configured sales UI for Mill Products Industry

SAP 2009 / Page 19

Deployment options

Business Package for Internal Sales Representative (Portal Content) can be displayed with SAP NetWeaver Portal or SAP NetWeaver Business Client Possibility to run with SAP NetWeaver Business Client and SAP ERP One-SystemEnvironment (create a pfcg role based on SAP_BPR_INT_SALES_REP_14 which is delivered as technical toolset in EhP4). Focus on SAP All-in-One customers.

SAP Portal Content Directory

SAP ERP PFCG

SAP 2009 / Page 20

Example pfcg role displayed in SAP NetWeaver Business Client

SAP 2009 / Page 21

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 22

Functional Enhancement (I) Sales order

Enhanced material search with creation (EhP2):
Full-text search for materials based on SAP Search Engine (TREX) Search results are enriched with stock availability and price information

Material detail view (EhP2)

Enhanced material information for selected sales order Items on one screen like basic data, cross/up/down selling and alternative materials, vendor information, old sales orders of customer ordering the same material

Fast customer search in sales order entry (EhP4)

Possibility to use a SAP Search Engine (TREX) based, full-text search in the header of the sales order to identify the customer quickly.

Simplified price maintenance in sales order entry (EhP4)

Maintenance of price elements in the item overview table in the sales order. It is no longer necessary to navigate to the conditions overview screen to adjust the pricing for sales order items.

SAP 2009 / Page 23

Enhanced material search with creation in sales order (EhP2)

Search both existing materials and supplier catalog products

Maintain Your Personal Layout of Search Result Display Page by Page View of Search Results Sorting of Search Results Simplified material creation out of catalog products, using existing materials as copy template, or from scratch

Availability Indicator
SAP 2009 / Page 24

Display of Stock Quantity in search result overview (either unrestricted stock or ATP)

Display of List Price customer sales price, and Purchase price

Material view for sales order item (EhP2)

Enhanced Material Information for Sales Order Items
Basic Data, EAN, Dimensions, Texts, Cross/UpDownselling Materials Regular Vendor information + contacts ATP stock info for selected plants List Price, Customer Sales price, discount, price steps, purchase price Old sales orders of the customer + material with prices, quantity, discounts, margins
SAP 2009 / Page 25

Fast customer search in sales order entry (EhP4)

Full-text search with SAP Search Engine (TREX) for sold-to parties in the sales order header Address data (such as name, city, street) helps to find the required customer quickly or provides a list If the search result is unique, the system fills the internal customer number directly in the field Customizing provided to define for each sales document type whether the full text search is used
SAP 2009 / Page 26

Simplified price maintenance in sales order (EhP4)

Simplified Price Maintenance

Flexible Definition of Pricing Elements Identification of Pricing Elements in Pricing Procedure Definition for Display of Pricing Elements in Item Overview Table Pricing Elements for Display only or Ready for input based on Restrictions for Condition Types etc.

Simplified Price Maintenance

SAP 2009 / Page 27

Functional Enhancement (II) Miscellaneous

New PDF-based forms and print programs (EhP2)
Available for sales documents (SD_SDOC_FORM01), billing documents (SD_INVOICE_FORM01), invoice list (SD_BIL_LIST_FORM01), contacts/activities (SD_CAS_FORM01), mailing/campaigns (SD_CAS_MAIL_FORM01), customer fact sheet (SD_CFS_FORM01)

Down payments based on document conditions (EhP2)

Enablement of down payment for a customer sales order during sales process (before only possible with billing plans) The value of the down payment is taken as statistical condition in the sales order and taken over to the billing document From the billing document, the clearing of the done down payment to financial accounting is done Possible for order- and delivery-related billing

SAP search engine for sales and billing documents (EhP2)

Simple and advanced search for sales and billing documents included in F4 help search

Improved display of archived documents (EhP3, 4)

Creation of credit or debit memo requests on archived billing documents possible as well as the display of archived billing documents (transaction VF03) Display of archived quotations (transaction VA23) as well as the display archived text for quotations and sales orders (transactions VA23, VA03) enabled System searches first in the database and then in the archive

SAP 2009 / Page 28

Sales Order Confirmation in PDF Format

SAP 2009 / Page 29

Improved integration of archived bills with business transactions

Creation of credit or debit memo requests on archived billing documents: when creating a sales document in reference to a billing document (transaction VA01), users can now enter an archived bill. The system searches first in the database and then in the archive. Improved display of billing documents: in the transaction to display billing documents (VF03), users can now display archived bills as well. The system searches first in the database and then in the archive. (The behavior is now identical to that of the transaction to display sales orders (VA03).

Sales person

Processes: Return Processing in ERP, Billing in ERP

Select sales orders, contracts or invoices

Create sales returns order

Determine relevant data

Release sales returns order

* Improvements
Customer business challenges
High data volume requires quick archiving, but billing documents are still necessary in business transactions for complaint-handling.

Business Value
Billing documents can be archived faster because they are now accessible in business transactions.

SAP 2009 / Page 30 2007

Improved display of archived quotations with business transactions

Improved display of archived quotations: In the transaction to display quotations (VA23), users can now display archived quotations as well. The system searches in the database first and then in the archive. (It now has the same behavior as the transaction to display sales orders VA03.) It is now possible to display archived text for quotations and sales orders.

Sales person

Quotation Processing in ERP

Sales Order Processing

Inquiry & Quot. Processing

Delivery

Billing

Customer business challenges

High data volume requires quick archiving, but quotations are still necessary in business transactions

Business value

* Improvements

Quotations can be archived faster because they are now accessible in business transactions

SAP 2009 / Page 31

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 32

Introducing Enterprise Service Bundles

Definition
Set of enterprise services addressing specific business topic Available for cross-industry and Industry-specific business processes Increase flexibility in connecting business partners and 3rd party applications (system integration)

Benefits
Provide quick wins for the business Easy to implement Targets real business problem Enables new business functionality via flexible composition on top of a stable back-end Lower cost of ownership enabled by reusability and shared governance costs Enterprise services and bundles can be explored and tested in the SAP Community Networks (SDN)

Enterprise Services Bundles Enterprise Services in ES Repository

Enterprise Services Workplace & Enterprise Services Wiki

https://www.sdn.sap.com/irj/sdn/explore-es
SAP 2009 / Page 33

Enterprise Services Workplace

Explore and Discover Enterprise Services in ES Workplace and ES Wiki from Different Angles https://www.sdn.sap.com/irj/sdn/explore-es
Business suite view Enterprise services view

ES bundles (use cases) view

Industries view

SAP 2009 / Page 34

ES Wiki: Detailed Description for ES Bundles

Collaborative Way to Describe the Scope and Value of Use Cases Leveraging Enterprise Services Customer
Partner SAP

What can I do with them? Where is their value?

The ES Wiki is the place in SAP Developer Network (SDN) where the value of enterprise services is described in a business context Here you find blueprints for implementing enterprise SOA

SAP 2009 / Page 35

View the ES Bundles in https://www.sdn.sap.com/irj/sdn/explore-es

ES Wiki

Enterprise Services Bundles in the area of order-to-cash with ERP 6.0 EhPs
Customer Fact Sheet
Gives customer service representatives, sales managers and field sales representatives the ability to leverage a single view of master data, transactions and analyses for any customer

Order-to-Cash
Enables the flexible design of individual customer self service order management scenarios and cockpits for order-to-cash processes Supports collaboration and data exchange with suppliers and partners as well as collaboration within corporate groups (B2B Integration)

Quote to Order for Configurable Products

Makes it easy to realize individual process flow and user interface for quote and order configuration tailored to customer, sales and engineering user roles Facilitates the extension of SAP quote and order configuration with custom / third party product selection, guided selling, graphical configuration, drawing, proposal generation

ATP Check
Enable casual users to perform ATP checks against SAP ERP/SCM via custom interface Possibility to connect external application calling the ATP check in ERP Make reservations on-line in the connected ERP system

SAP 2009 / Page 36

ES Bundle Customer Fact Sheet

Gives customer service representatives, sales managers, and field sales representatives the ability to leverage a single view of master data, transactions and analyses for any customer Enables real-time customer information clearing house that gathers and organizes information about a customer and makes customer interactions more efficient Prepares and supports sales decision-making
Sales Manager Field Sales Representative Customer Service Representative

Select Customer
Backend System

Select and review relevant data

(contracts, orders, deliveries, payments)
SAP ERP

Process Customer Request

SAP ERP

Update Customer Master Data

SAP ERP

SAP ERP

Business Value
Immediate access to customer data that supports and improves the interactions of different roles (sales rep, sales / account manager, customer service rep) Ability to quickly adopt, extend, and modify the customer view and profile as business needs evolve

Use Cases
Client visit by field sales representative Customer service representative phone call Customer service representative escalation call Sales manager analysis Sales manager incoming order analysis Customer self-service

2008 SAP 2009 / Page 37

ES Bundle Order to Cash

Enables the flexible design of individual customer self service Order Management scenarios and Sales Order Management Cockpits for Order-to-Cash processes. Supports collaboration and data exchange with suppliers and partners as well as collaboration within corporate groups (B2B Integration). Enables companies to integrate external applications at a lower TCO.

Customer Service Rep

Warehouse Clerk

Customer Service Rep

Sales Order Processing

Backend System
SAP ERP

Outbound Delivery
SAP ERP

Billing
SAP ERP

Business Value
Build individual composite applications for the Order to Cash process to fulfill specific needs of sales and customer service department Set up B2B connection to customers at lower TCO Enhance Order to Cash process through integration of external applications

Use Cases
Flexible design of customer self service Order Management scenarios Integration of foreign sales organizations through Sales Order Management Cockpits Build individual Order Management Cockpits for Internal users in sales and customer service

SAP 2009 / Page 38 2008

ES Bundle Quote to Order for Configurable Products

Makes it easy to realize individual process flow and user interface for quote and order configuration tailored to customer, sales and engineering user roles Facilitates the extension of SAP quote and order configuration with custom / third party product selection, guided selling, graphical configuration, drawing, proposal generation Enables direct integration between quote and order configuration applications of suppliers, manufactures and dealers
Sales Rep Customer

Sales Rep

Sales Engineer

Process opportunity Backend System

SAP CRM

Select, visualize products

Custom/ISV

Configure products
IPC on ERP 6.0

Pricing, costing

Determine delivery date

Create quote
ERP 6.0

Generate Drawing

Generate Proposal

Business Value
Highly automated and integrated processes tailored to the end users needs improved quote accuracy, quote-to-order cycle, improved win rate, reduced processing costs across companies Custom individual process and user interface better customer service, easier to do business with Seamless integration of sub-industry specific product selection, drawing and proposal generation reduced TCO, extended capabilities
SAP 2009 / Page 39

Use Cases
Individual quote and order configuration composites Integration of third party product selection/guided selling Integration of third party graphical configuration Integration of third party drawing, proposal generation B2B/A2B Integration of quote and order configuration between supplier, manufacturer and dealer B2B order income from customers

ES Bundle ATP Check

Enable casual users to perform ATP checks against SAP ERP/SCM via custom interface Make reservations on-line in the connected ERP system Enable immediate product availability confirmation on request Target Market: All customers interested in using different various interfaces for ATP checks

Seller / Call center staff

Seller / Call center staff

Customer

Seller / Call center staff

Retrieve product and location data

Perform Availability Check

Evaluate and make decision

Take Action, e.g., enter Sales Order

Business Value
Improve customer service by extending access to SAP data to broader end user base Possibility to use more attractive user interfaces for performing ATP checks Availability of ATP check for new scenarios fitting to customer requirements

Use Cases
Give call center staff opportunity to access up-to-date system information and to make reservations on-line in the connected ERP Enable store staff to access system data and provide information to customer on in which nearby store he will find the desired product Possibility to connect external application calling the ATP check in ERP

SAP 2009 / Page 40

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 41

Main Solution Features

Advanced Returns Management (ERP 6.0 EhP4)

End-to-end support for supplier and customer returns processes

Inspection capturing as part of the returns order for returns at the counter and in a separate application for deliveries Definition of logistical follow-up activities in returns order and new inspection application in combination with inspection results Automatic creation of logistical follow-up documents when saving returns orders or inspections Returns refund determination - Separate application for detailed refund control Tracking of whole returns process overview of all involved ERP documents and status recording

SAP 2009 / Page 42

Advanced Returns Management Rough Process Flow for Customer Returns

Returns Overview
Returns Order Returns Delivery Material Inspection Logistical Follow-Up Customer Refund Billing

Returns Order Trigger the customer returns process in SAP ERP (new tab in order) Returns Delivery Transport materials from customer to a companys location Material Inspection Find out the status of the returned materials as the basis for further logistical steps and the financial settlement with the customer (new transaction) Logistical Follow-Up Move the returned materials to the final destination (automatic follow-up document creation after confirmation) Customer Refund Determine the refund amount that the customer is to receive for returned materials (new transaction) Billing Payout the refund to the customer using credit memos Returns Overview Monitor the customer returns process (new transaction)
SAP 2009 / Page 43

Advanced Returns Management

Returns Order
Enter Specific Data for Advanced Returns Management in Returns Order

NEW

SAP 2009 / Page 44

Advanced Returns Management

Returns Order
Enter Returns Data for Advanced Returns Management in Returns Order
New Returns tab page to enter returns data specific for Advanced Returns Management
Item entry fields in a specific header area of the Returns tab page New columns in the All Items table Fast Change of Return Control data for several items in one step Option to define default values for new items

Material Inspection Data

Inspection Code and Comment (including option for a long text) Inspection at customer checkbox

Definition of Logistical Follow-Up Activity

Material Received checkbox to indicate physical handover of material Logistical follow-up code Associated data for logistical follow-up activity as e.g. vendor or next plant

Customer Refund Related Data

Refund Control to specify how and when you want the customer refund to be issued Returns Refund Code to determine the refund amount

Option to navigate to Returns Overview transaction Automatic follow-up document creation for logistical follow-up and immediate credit memo
SAP 2009 / Page 45

Advanced Returns Management

Material Inspection in Warehouse

New Transaction

SAP 2009 / Page 46

Advanced Returns Management Material Inspection in Warehouse

New transaction to
describe the status of returned materials define and confirm logistical follow-up activities Worklist for relevant returns deliveries
Option to define user-specific selection variants Option to unpack handling units within a returns delivery

Data Entry for Whole Delivery and Delivery Items

Separate Header and Item tab pages for data entry Data entry for Handling Unit Items associated with delivery Items

Material Inspection Data

Inspection Code and Comment; Option to upload documents for inspection details Inspector and Inspection Date Option to split delivery items to enter different inspection results for subquantities

Definition of Logistical Follow-Up

Logistical follow-up code and associated data as e.g. vendor or next plant Responsible person and Released On date

Automatic Follow-Up Document Creation when you confirm follow-up activities Option to navigate to Returns Overview to analyze details of the returns process
SAP 2009 / Page 47

Advanced Returns Management

Customer Refund Determination
New transaction to
define the refund amount the customer is to receive for returned materials with a comprehensive view of all the data from previous process steps New Transaction

SAP 2009 / Page 48

Advanced Returns Management

Customer Refund Determination
New transaction to determine the refund for the customer
Worklist for relevant returns order
Option to define user-specific selection variants Worklist functions as Hide, Refresh, New Selection

Comprehensive view on data from previous process steps

from returns order, from material inspection, from credit memos of an external vendor

Refund Determination options Enter refund code or reason for rejection

for returns order items for inspection split items for lines associated with credit memos from the external vendor for manual split items created with the corresponding function

Usability: Two tab pages for Unprocessed Items and Processed Items
Support for stepwise processing - Move processed lines to the separate Processed Items tab page Distinction between Credit Memo Request Preview items and Delayed Items

Options for credit memo request creation

You can create the credit memo request on the Un-/Processed Items tab page You can navigate to the credit memo request in order to further process the document

SAP 2009 / Page 49

Advanced Returns Management

Returns Overview for Customer Returns

Monitor status and follow-up documents of customer returns processes
New Transaction

SAP 2009 / Page 50

Advanced Returns Management

Returns Overview for Customer Returns

Monitor status and follow-up documents of customer returns processes
You can call Returns Overview for Customer Returns
with a separate transaction as function in processing transactions for documents of the customer returns process

Selection of customer returns processes

Customer returns processes are selected with the initial returns order Selection criteria for Header and Item data of the Returns Order Selection criteria for follow-up documents and the processing status Option to hide the selection screen

Three areas to display the selected customer returns processes

Header List to display returns order that match the selection criteria Item List to display items of the returns order selected in the header list Detail Tree to display returns steps and follow-up documents of an item selected in the item list Option to hide header and item list

Features of the Detail Tree

Display of sub-processes and Returns Steps with the corresponding follow-up document Display of the Processing Status for sub-processes and returns steps Option to navigate to follow-up document Option to Restart Document Creation in cases that the automatic creation of follow-up documents failed
SAP 2009 / Page 51

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 52

CRM Without Compromise Comprehensive

The SAP CRM Solution

CUSTOMER

Mobile

MARKETING

Web Channel

Interaction Center

Partner Channel

SERVICE

SALES ANALYTICS
End-to-end, Industry-specific Processes Powered by SAP NetWeaver

SAP 2009 / Page 53

Sales Order Entry via SAP CRM: From Lead to ERP Sales Order with CRM UI
Recognizing that many SAP customers have substantial investments in their SAP ERP order management deployments, SAP CRM is now providing a set of capabilities that enable SAP CRM and ERP customers to better leverage these existing investments. The primary goal is to extend the CRM user experience in the order management space to the front office users responsible for order creation or processing.

ERP Quote

SAP 2009 / Page 54 2008

From Lead to ERP Sales Order with CRM WebClient UI

Generate CRM lead
Accounts receivable in ERP

Business flow
1. Create or generate leads with marketing campaign.

Qualify/Close CRM opportunity Presales processes Sales operations in CRM WebClient Manage ERP quotation

2. Track, qualify and close opportunities. 3. Manage and track ERP quotations. 4. Process ERP Sales orders. 5. Fulfill logistics needs.

Invoice processing in ERP

Logistics fulfillment in ERP

6. Process invoices in ERP.

Process ERP sales order

7. Manage account payables.

SAP 2009 / Page 55 2008

ERP Order with CRM WebClient UI Screenshot

SAP 2009 / Page 56

Agenda

1. 2. 3. 4. 5. 6. 7.

Overview Simplification Functional Enhancements Enterprise Service Enablement Advanced Returns Management Sales Order Entry via SAP CRM Further Information

SAP 2009 / Page 57

Detail list about new developments in the area of order-to-cash with SAP Enhancement Packages
Topic
Role Internal Sales Representative (ISR) Enhanced Role ISR with configurable sales UI and pfcg role as technical toolset Advanced Returns Management Functional Enhancements Enhanced material search with creation Material detail view Fast customer search in sales order entry Simplified price maintenance in sales order entry New PDF-based forms and print programs Down payments based on document conditions SAP search engine for sales and billing documents Improved display of archived billing documents Improved display of archived quotations ERP Order in CRM UI 2 2 4 4 2 2 2 3 4 SAP ERP 6.0, EhP 4, SAP CRM 7.0 SD_01 SD_01 LOG_SD_SIMP_02 LOG_SD_SIMP_02 SD_01 SD_01 SD_01 LOG_SD_CI_01 LOG_SD_SIMP_02 LOG_SD_SIMP_02 (in SAP ERP 6.0, EhP 4)

SAP EhP
2 4 4

Business Function
SD_01 LOG_SD_SIMP_02 OPS_ADVRETURNS_1

SAP 2009 / Page 58

Further information (I)

Role Internal Sales Rep and Configurable Sales UI in SAP ERP 6.0, EhP4: SAP ERP - Ramp-Up Knowledge Transfer (RKT) http://service.sap.com/rkt-erp -> SAP ERP 6.0 Core Enhancement Packs -> Learning Map Operations, Sales SAP Help Portal: http://help.sap.com/ -> SAP ERP Enhancement Package 4 -> SAP ERP Cross-Application Functions -> Roles -> Business Packages (Portal Content) -> Business Package for Internal Sales Representative 1.4 Functional Enhancements: SAP ERP - Ramp-Up Knowledge Transfer (RKT) http://service.sap.com/rkt-erp -> SAP ERP 6.0 Core Enhancement Packs -> Learning Map Operations, Sales SAP Help Portal: http://help.sap.com/, SAP ERP 6.0, Enhancement Package 2 or 4 -> SAP ERP Central Component -> Logistics -> Sales and Distribution (SD) Sales (SD-SLS) -> Working with Sales Documents -> Common Features in Sales Order Processing -> Enhanced Material Search with Creation and Material View Billing (SD-BIL) -> Down Payments for Sales Orders -> Down Payment Processing (Basis: Document Condition) Pricing and Conditions (SD-BF-PR) -> Pricing in Sales Documents -> Predefined Price Elements

SAP 2009 / Page 59 2007

Further information (II)

Advanced Returns Management: SAP ERP - Ramp-Up Knowledge Transfer (RKT) http://service.sap.com/rkt-erp -> SAP ERP 6.0 Core Enhancement Packs -> Learning Map Operations, Sales SAP Help Portal: http://help.sap.com/, SAP ERP 6.0, Enhancement Package 2 or 4 -> SAP ERP Central Component -> Logistics -> Sales and Distribution (SD) Sales (SD-SLS) -> Complaints -> Advanced Returns Management for Customer Returns Detailed documentation on enterprise services: SAP Software Developer Network (SDN) -> Service-Oriented Architecture -> Explore Enterprise Services -> ES Workplace SAP Software Developer Network (SDN) http://sdn.sap.com -> Wiki -> Enterprise Services Wiki -> Catalog of ES Bundles

SAP 2009 / Page 60 2007

Further information (III)

Business Function Doku: SAP Help Portal: http://help.sap.com/, SAP ERP 6.0, Enhancement Package 2 or 4 -> Business Functions Test case templates of all new developments: logon to the SAP ECC system (ERP 6.0, EhP2 or 4) -> choose transaction SFW5. Go to Business Function and choose to access the test catalogues General information on SAP ERP http://service.sap.com/erp All information on SAP enhancement packages for SAP ERP http://service.sap.com/erp-ehp : main page for SAP enhancement packages for SAP ERP on Service Marketplace => discover innovations that are included in an enhancement package SAP CRM: SAP CRM - Ramp-Up Knowledge Transfer (RKT) http://service.sap.com/rkt-crm SAP CRM - Help Portal http://help.sap.com/crm SAP Service Marketplace http://service.sap.com/ (search for Note 1236015)
SAP 2009 / Page 61 2007

Thank you!

SAP 2009 / Page 62

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