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Job Stress in Organization in State Bank of Pakistan

Project Report
On

Job Stress in Organization Emphasis on


Employees at State Bank of Pakistan (SBP)

Submitted by:
Muhammad Shafique

Submitted on: 06-03-2012

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan

Table of contents
Title Abstract Introduction 1-1. Background of the study 1-2. Introduction of the SBP 1-3. Problem statement 1-4. Research Objectives 1-5. Significance of the research Literature review 2-1. Introduction 2-2. Stress 2-3. Occupational stress 2-4. Factors of stress 2-5. Effects of job stress 2-6. Stress in Banks Research Methodology 3-1. Research design & methodology 3-1.1. Scope 3-1.2. Sampling 3-2. Data collection & analysis Findings and Analysis Conclusion Recommendations References Page# 3 4--5

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Abstract
London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan

Bankers are under a great deal of stress and due to many past history of stress such as Overload, Role ambiguity, Role conflict, Responsibility for others, Lack of feedback, Keeping up with rapid technological change. During the past decade, banking sector had undergone rapid and striking changes like policy changes due to globalization and liberalization, increased competition due to entrance of more private corporate sector bank, downsizing, introduction of new technologies etc. due to these changes the employees in banking are experiencing high level of stress. One of the final outcome stresses is job performance. The main purpose of the research is to find whether the employees feel work-stress under the working conditions of State Bank of Pakistan? If there exists job stress, than to which extent? The basic objective is to understand job stress and its nature, causes symptoms of stress in SBP. This study examines the relationship between job stress and job performance on bank employees of banking sector. This research is basically exploratory and qualitative in nature.

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan

Introduction

1-1. Background of the Study:


The nature of work has gone through huge changes over the last centuries and is still changing at a rapid speed. They have touched almost every profession. With the change comes stress. Job stresses in the life of workers, affects health of organization. The main reason for conducting this research is to find stress and to identify all common factors which may leads to employee work stress. Our area of concern is the State Bank of Pakistan (SBP).

1-2. Introduction of the state bank of Pakistan:


In May, 1948 Muhammad Ali Jinnah (Founder of Pakistan) took steps to establish the State Bank of Pakistan. These steps implemented in June 1948, and the State Bank of Pakistan commenced operation on July 1, 1948. The State Bank of Pakistan mission is to promote monetary and financial stability and promote a sound and dynamic financial system, so as to achieve sustained and equitable economic growth and prosperity in Pakistan. Its primary functions include issue of notes, regulation of the financial system, lender of the last resort, and conduct of monetary policy. SBP secondary functions include the management of public debt, management of foreign exchange, advising the Government on policy matters, anchoring payments system, and maintaining close relationships with international financial institutions.

1-3. Problem Statement

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan Job stress is a common work-place problem experienced by all professionals irrespective of their nature of work. As part of this study, we want to study the main factors associated to job stress in State Bank of Pakistan. In this study we want to address: Do the employees feel work-stress under the working conditions of SBP? If there is job stress exists, than to which extent? There may be various causes of job stress

1-4. Research Objectives


The purpose of this research study is to test the association of the independent variables (role conflict, role overload, role ambiguity, interpersonal conflict, career development, physical working condition) with the dependent variable that is stress. The basic questions we want to investigate in this research study are as follows: To analyzes different causes of stress in SBP. To observes or identify different symptoms of work stress in SBP. To evaluates the impact of stress on occupational performance. The basic objective is to understand the job stress and its nature. Understand theoretical view point of stress. How it has affected employees in SBP.

1-5. Significance of the this research


This paper will certainly add value to the existing knowledge base and simultaneously give us ability and motivation to indulge in further advance researches in the field of management sciences. This study will help the managers to understand their workforce.

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan

LITERATURE REVIEW
2-1. Introduction

In today's world probability are that our environment is probably fast-paced (at least more so than it has previously been) and as such stress is an ever-present opportunity just waiting around the corner. No matter to which occupation we belong to, the advancement in new technology has resulted in a hectic situation.

2-2. Stress

Stress is a growing organizational problem in the current society. Competing with stressful situations in the workplace is a common incidence for all employees mainly in a service industry. Hans Selye was one of the fathers of stress research. His vision was that stress is not essentially something bad it all depends on how you take it. The stress of exciting, creative successful work is useful, while that of failure, shame or infection is harmful. Selye believed that the effects of stress would be practiced irrespective of the situation positive or negative. A great deal of further research has been conducted, and views have moved on. Stress is now viewed as a "bad thing", with a range of harmful l and long-term effects. These effects have seldom been found in positive situations.

2-3. Organizational Stress


Stress at work is a moderately new phenomenon of present lifestyles. The nature of work has gone through strong changes over the last century and it is still changing at rapidly speed they have touched almost all professions. Occupational stress or job stress poses a threat to physical health. Working at job related stress in the life of organized workers, as a result, affects the health of organizations. (Sanyo Moosa, 2009) Stress exists in every organization either big or small the work places and organizations have become so much complex due to which it exists, work place

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan stress has significant effects over the employees job performance, (R. Anderson, 2003) At work place stress is becoming a major anxiety for employers, managers and government agencies, owing to the Occupational Health and Safety legislations requiring employers to practice duty of care by providing employees with safe working environments which also cover the psychological wellbeing of their staff. (Lisa, 2010)

2-4. Factors of Stress


Job stress results from the poor interaction of the worker & the conditions of work and Differences in individual characteristics such as personality and cope certain job conditions. A person's position in the workplace can also affect levels of stress. While place of work stress has the potential to affect employees of all categories; those who have very little influence to those who make major decisions for the company. However, less powerful employees are more likely to Economic factors that employees are facing to increased stress levels. (Primm, 2005), economic factors that may lead to workplace stress are the following: Stress from investors, who can quickly take out their money from company stocks. The lack of employment and professional unions in the workplace.

Each profession has its own unique factors that may cause stress; causes of many other professions are giving below: Increased workload Organizational changes High demands Lack of support Personal and family issues Poor work organization Lack of training 7

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Job Stress in Organization in State Bank of Pakistan Long or difficult hours Inadequate staff numbers and resources Poor management communication Lack of control or input

2-5. Effects of Job Stress


Occupational stress may produce both psychological and physiologic disorders. It can affect personal well-being and productivity (Quick et al, 1992). Occupational stress may result into health problem and it can be a major reason for the economic loss. It may be cause psychological as well as physiological disabilities (Sandeep Kumar Lath) There may be different effects of stress. Stress can be both positive and negative. It depends on the individual that how do he/she react to the situation. The positive stress can help you to energize in order to get your goals on time. Stress can be beneficial to you if you do not take it on your nerves. (Jeff foster, 2010) The negative outcomes of stress have been recognized as financially costly. Negative outcomes of job stress among individuals include illness, decline in overall quality of work, job dissatisfaction, bunking off, and staff turnover (Schwab). Tension is created when the demands of the job or the job situation exceeds the capacity of the person to respond successfully. (M.A Khan et al), (2007)

2-6. Stress in Banks


The advent of technological changes has changed the working style of the bank employees. Globalization and privatization has led the banking sector to modify their policies in order to cope with the environment. (Jeff foster, 2010)

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan Many people working in banking and finance sector believe that stress is a powerful instrument for their work and over and over again take steps to control it when they feel the effects of overload stress. At place of work stress is the harmful physical and emotional reaction that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. (Larson et al) The banking sector has improved a lot with the changing environment. The working conditions of banks have changed a lot due to privatization, globalization and atomization. The workload of employees has greater than before and due to this increased work pressure the employees feel themselves under job-stress. (Michailidis M, Georgiou Y),

London Waltham College | Muhammad Shafique

Job Stress in Organization in State Bank of Pakistan

RESEARCH METHODOLOGY
3-1. Research Design and Methodology
It would be an exploratory, qualitative and quantitative research and we will use both the quantitative and qualitative approach to analyze data and find out the association / relationship between stress and the factors affecting it.

3-1.1 Scope
The scope of this study needs to be defined in two horizons. Geographic: The scope of this research would be limited to Head-office of SBP (Karachi). Time horizon: this study will take about duration of 8 months from April 2010 to November 2010.

3-1.2 Sampling
Total population of the employees at SBP is 2200 employees. A total of 60 employees out of which 15 employees will be from top management, 15 employees will be selected from middle management and 30 employees will be selected from lower level. The sampling method will be probability sampling that is based on random selection of employees.

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Job Stress in Organization in State Bank of Pakistan

3-2. Data Collection and Analysis


The questions will be Structured and close-ended type and respondents will be asked to mark the appropriate box matching the correct answer. Descriptive statistics and inferential statistics, both the techniques would be used to analyze, interpret and represent the data. The responses to the structured close-ended questions will be rated and presented through graphs, charts etc. MS Excel will also be used in the research.

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Job Stress in Organization in State Bank of Pakistan

FINDINGS AND ANALYSIS

1. How often do you feel that your workload is too heavy and that you could not possibly finish during the ordinary workday?
Scale Rating Employee # 1 5 2 23 3 30 4 2 5 0

The above sub divided bar chart shows that 5 out of 60 means that 8% employee feel that never their workload is too heavy and that that could not possibly finish during the ordinary workday. Whereas 23 means 38.3% employee seldom feel, that workload is too heavy and that they could not possibly finish during the ordinary workday. 30 means 50% employees feel that sometimes workload is too heavy and that they could not possibly finish during the ordinary workday. 2 out of 60 means 3.3% feel that often workload is too heavy and that you could not possibly finish during the ordinary workday. In addition, none of the employee said that they the entire time feel that your workload is too heavy and that you could not possibly

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Job Stress in Organization in State Bank of Pakistan


finish during the ordinary workday. It means that mostly of the employees sometimes think that workload is too heavy and that they could not possibly finish during the ordinary workday.

2. How often do you feel that you will not be able to satisfy the conflicting demands of various people around you?
Scale Rating Employee # 1 2 2 26 3 22 4 10 5 0

The above sub dividend bar chart shows that 2 out of 60 means that 3.3% employee never feel that they will not be able to satisfy the conflicting demands of various people around them. Whereas 26 means 43.3% employee seldom feel that they will not be able to satisfy the conflicting demands of various people around them. 22 means 36.6% or 37% employees feel that sometimes that will not be able to satisfy the conflicting demands of various people around them. 10 out of 60 means 16.6% or 17% often feel that they will not be able to satisfy the conflicting demands of various people around you them In addition, none of the employee said that they all the time feel that they will not be able to satisfy the conflicting demands of various people around them. It means that mostly infrequently the employees feel that you will not be able to satisfy the conflicting demands of various people around them.

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Job Stress in Organization in State Bank of Pakistan

3.

How often do you feel that the job causes you the physical disorders? (Like headache backache & anxiety.etc.)
Scale Rating Employee # 1 6 2 25 3 19 4 10 5 0

The above sub divided bar chart shows that 6 out of 60 mean that 10% employee never feel that the job causes them the physical disorders (like headache, backache, anxiety.etc). Whereas 25 means 42% employees seldom worry feel that the job causes them the physical disorders (like headache, backache, anxiety.etc). 19 means 32% employees sometimes feel that the job causes them the physical disorders (like headache, backache, anxiety.etc). 10 out of 60 means 16% often worry feel that the job causes them the physical disorders (like headache, backache, anxiety.etc).In addition, none of the employee said that they feel that the job causes them the physical disorders (like headache, backache, anxiety.etc).It means that most employee does not frequently feel that the job causes them the physical disorders (like headache, backache, anxiety.etc).

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Job Stress in Organization in State Bank of Pakistan

4. How often do you think the amount of salary you are getting is not satisfactory?
Scale Rating Employee # 1 5 2 20 3 24 4 11 5 0

The above sub divided bar chart shows that 5 out of 60 means that 8% employee never think that the amount of salary they are getting is not satisfactory. Whereas 20 means 33% employee seldom think that the amount of salary they are getting is not satisfactory. 24 means 40% employees sometimes worry think that the amount of salary they are getting is not satisfactory. 11 out of 60 means 19% often think that the amount of salary they are getting is not satisfactory. In addition, none of the employee said that they think that the amount of salary they are getting is not satisfactory. It means that most employee frequently think that the amount of salary they are getting is satisfactory.

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Job Stress in Organization in State Bank of Pakistan

CONCLUSION
The productivity of banks depends on the employees of the organization. The psychologically healthy employees lead to the progress of the organization. Organizational stress and the workplace health have been the issue of major concerns over last decade. The purpose of this research was to identify the existence of stress among the employees of State Bank of Pakistan. Stress level is very low among employees in the State Bank of Pakistan in terms of our scale of measurement. The literature reviews helped to identify some major factors that can help to know whether the employees at the State Bank of Pakistan feel stress or not. The employees at the State Bank of Pakistan are clear about their responsibilities and job duties. Workload can be one of the reasons for the workplace stress. The employees at State Bank of Pakistan seldom feel workload when they find an ordinary work day not enough to complete their heavy tasks. The employees at State Bank of Pakistan are satisfied with the workplace environment of the bank. Dangerous and unwelcome environments can place pressure on workers and increase work stress. The employees at the State Bank of Pakistan are satisfied with the salary they are getting. Salary stress can make any one loose sleep, be restless and make anyone very unhappy person. Thats why salary should be satisfactory. Job satisfaction is the key element for a successful employee performance. The employees of State Bank of Pakistan are satisfied with their job performance. This shows that the management of State Bank of Pakistan is effective in managing its employee's performance.

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Job Stress in Organization in State Bank of Pakistan

RECOMMENDATIONS
As the conclusion suggested that the employees in the State Bank of Pakistan do not feel any major sort of work stress. We recommend that that the management of State Bank of Pakistan should continue their stress management practices as they have been doing it. The management of State Bank of Pakistan should take active part in making stress management training programs for their employees. On behalf of this research, we will recommend other organizations as well to reduce the workplace stress of employees and should organize stress management programs for the employees. The management should: Undertake stress audit at all levels in the organization to identify stress area improving conditions of job and alleviating job stress. Encourage open channel of communication to deal work related stress. Formulate individual stress alleviation program. Give attractive system of reward and recognition of good work. Encourage the cross-functional and interdepartmental work arrangements to reduce work related stress among low performers and low achievers.

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Job Stress in Organization in State Bank of Pakistan

REFERENCE LIST
Aldag R.J., Barr S.H., and Brief A.P. (1981) Measurement of perceived task Jan Schuijer. (1992) 'banks under stress', OECD Observer, Vol. a, 1992.

characteristics. Psychological Bulletin, 90:415-431. Questia [online]. Available at: http://www.questia.com/google.scholar (accessed: 10 April, 2010) Jeff Foster (26 Feb, 2010) Stress in the Workplace. Available at: http://EzineArticles.com/?expert=Jeff_Foster (accessed: 10th April 2010) Ahmed, S. Nurala, B.S. (1985). "A Study of Stress among executives." http://www.sbp.org.pk/ http://www.stress.org/job.htm http://helpguide.org/mental/work_stress_management.htm Journal of personality and clinical studies,Vol.1, No (2), pp.47-50.

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