SERVICE CALL CONDITIONS

4. TROUBLESHOOTING
!CAUTION Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.
NOTE: The main power LED lights or flashes while the platen cover or ARDF is open, while the
main machine is communicating with a facsimile or the network server, or while the machine is accessing the hard disk or memory for reading or writing data.

4.1 SERVICE CALL CONDITIONS

4.1.1 SUMMARY
Trouble shooting There are 4 levels of service call conditions. Level A Definition To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below). If the SC was caused by incorrect sensor detection, the SC can be reset by turning the main power switch off and on. The main machine can be operated as usual, excluding the unit related to the service call. The SC history is updated. The machine can be operated as usual. Reset Procedure Enter SP mode, and then turn the main power switch off and on. Turn the operation switch and main power switch off and on. Turn the operation switch off and on. The SC will not be displayed. Only the SC history is updated.

B C D

NOTE:

1) If the problem concerns electrical circuit boards, first disconnect then reconnect the

connectors before replacing the PCBs. 2) If the problem concerns a motor lock, first check the mechanical load before replacing motors or sensors.

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SERVICE CALL CONDITIONS

4.1.2 SC CODE DESCRIPTIONS

Code No. 101 C Symptom Exposure lamp error The standard white level was not detected properly when scanning the white plate. Possible Cause Exposure lamp defective Lamp stabilizer defective Exposure lamp connector defective Standard white plate dirty Scanner mirror or scanner lens out of position or dirty SBU defective SIB or scanner drive motor defective Scanner motor defective Harness between SIB and scanner drive motor disconnected Harness between SIB and scanner drive motor power source disconnected Scanner HP sensor defective Harness between SIB and HP sensor disconnected Scanner wire, timing belt, pulley, or carriage defective SIB or scanner motor drive board defective Scanner motor defective Harness between SIB and scanner drive motor disconnected Harness between SIB and scanner drive motor power source disconnected Scanner HP sensor defective Harness between SIB and scanner HP sensor disconnected Scanner wire, timing belt, pulley, or carriage defective SBU defective BICU defective Harness between SBU and BICU disconnected or damaged While scanning at the DF, a software setting procedure caused an error. You must reboot the machine. Charge roller damaged High voltage supply board defective PCU harness defective or disconnected

120

Scanner home position error 1 The scanner home position sensor does not detect the on condition during initialization or copying.

121

Scanner home position error 2 The scanner home position sensor does not detect the off condition during initialization or copying.

130

131

SBU defective Within 1 second after power on, the SOUT signal does not go high, or within 1 second after power on the SOUT signal goes high, but the SBU ID could not be read after two attempts. F-Gate asserts during shading F-Gate was asserted by the DF during shading. Charge roller current leak A charge roller current leak signal was detected.

302

B135/B138

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SERVICE CALL CONDITIONS

Code No. 304 C

Symptom Charge roller current correction error The charge roller bias correction is performed twice even if the maximum charge roller bias (-2000V) is applied to the roller.

Possible Cause ID sensor defective

321

F-Gate error: No laser writing signal The laser writing signal (F-GATE) does not go to LOW for more than 30 seconds after the copy paper reaches the registration sensor. 1st laser synchronization error The 1st laser synchronization signal cannot be detected by the main scan synchronization detector board even if the laser diodes are activated.

BICU board defective PCI harness between the controller board and the BICU defective or disconnected Poor I/F harness connection between the laser synchronization detector board and the LD unit. Laser synchronization detector board out of position and angle of reflection not correct Laser synchronization detector board defective LD unit defective LD unit defective (not enough power, due to aging) Poor connection between the LD unit and the BICU board BICU defective Poor connection between the laser synchronization detector board and the LD unit. Laser synchronization detector board out of position Laser synchronization detector board defective LD unit defective HP sensor/harness defective LD unit home position sensor defective LD positioning motor harness defective LD unit movement blocked because of incorrect connector routing HP sensor/harness defective LD positioning/harness motor defective LD unit movement blocked because of incorrect connector routing

322

323

LD drive current over The LD drive board applies more than 100 mA to the LD.

326

2nd laser synchronization error The 2nd laser synchronization signal cannot be detected by the main scan synchronization detector board even if the laser diodes are activated.

327

LD unit home position error 1 The LD unit home position sensor does not detect an on condition when the LD unit moves to its home position.

328

LD unit home position error 2 The LD unit home position sensor does not detect an off condition when the LD unit moves from its home position.

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SERVICE CALL CONDITIONS

Code No. 329 B

Symptom LD unit beam pitch adjusted incorrectly The LD unit HP sensor does not detect the ON condition while changing the LD unit position for correcting the LD position or changing the dpi.

Possible Cause After initialization of the SP modes, SP2-109-3 or SP2-109-4 was not executed. The harness is blocking the LD drive (PCB), preventing adjustment of the pitch.

335

Polygonal Mirror Motor Error 1: ON Timeout

I/F harness of the polygonal mirror motor disconnected or defective. Polygonal mirror motor or polygonal mirror motor driver defective. Polygonal mirror motor drive pulse is not output incorrectly. GABIC cannot monitor XSCRDY signal. I/F harness of the polygonal mirror motor disconnected or defective. Polygonal mirror motor or polygonal mirror motor driver defective. Polygonal mirror motor drive pulse is not output incorrectly. GABIC cannot monitor XSCRDY signal. I/F harness of the polygonal mirror motor disconnected or defective. Polygonal mirror motor or polygonal mirror motor driver defective. Polygonal mirror motor drive pulse is not output incorrectly. GABIC cannot monitor XSCRDY signal. I/F harness of the polygonal mirror motor disconnected or defective. Polygonal mirror motor or polygonal mirror motor driver defective. Polygonal mirror motor drive pulse is not output incorrectly. GABIC cannot monitor XSCRDY signal.

336

Polygonal Mirror Motor Error 2: OFF Timeout The XSCRDY signal is not issued (HIGH: Inactive) within 2 s after the polygonal mirror motor switches off.

337

Polygonal Mirror Motor Error 3: XSCRDY Signal Error The XSCRDY is not issued (HIGH: Inactive) after the polygonal mirror motor has been rotating normally for 600 ms.

338

Polygonal Mirror Motor Error 4: Unstable Timeout The XSCRDY signal is detected LOW (Active) after the polygonal mirror motor switches on, but the signal is not detected LOW after 1 s has elapsed, and not detected after another 500 ms has elapsed.

B135/B138

4-4

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SERVICE CALL CONDITIONS

Code No. 350 C

Symptom ID sensor pattern test error One of the following ID sensor output voltages was detected twice consecutively when checking the ID sensor pattern. 1) Vsp 2.5V 2) Vsg 2.5V 3) Vsp = 0V 4) Vsg = 0V ID sensor Vsg test error When the ID sensor was checked, the ID sensor output voltage was 5.0V while the PWM signal input to the ID sensor was 0.

Possible Cause ID sensor defective ID sensor connector defective Poor ID sensor connector connection I/O board (IOB) defective High voltage supply board defective ID sensor dirty Defect at ID sensor pattern writing area of the drum ID sensor defective ID sensor connector defective Poor ID sensor connection I/O board (IOB) defective Scanning system defective High voltage supply board defective ID sensor dirty Defect at the ID sensor pattern writing area of the drum ID sensor defective ID sensor connector defective Poor ID sensor connector connection I/O board (IOB) defective High voltage supply board defective Dirty ID sensor Defect at the ID sensor pattern writing area of the drum ID sensor defective ID sensor harness defective ID sensor connector defective Poor ID sensor connection I/O board (IOB) defective Exposure system defective High voltage supply board defective Dirty ID sensor

351

352

ID sensor, pattern edge detect error The ID sensor pattern edge voltage is detected to be not 2.5V twice consecutively during an 800 ms interval.

353

ID sensor, LED current abnormal at initialization One of the following ID sensor output voltages is detected at ID sensor initialization. 1) Vsg < 4.0V when the maximum PWM input (255) is applied to the ID sensor. 2) Vsg 4.0V when the minimum PWM input (0) is applied to the ID sensor. ID sensor timeout abnormal at adjustment Vsg falls out of the adjustment target (4.0 0.2V) at the start of Vsg checking after 20 seconds

354

ID sensor defective ID sensor harness defective ID sensor connector defective I/O board (IOB) defective Exposure system defective Poor ID sensor connector connection High voltage supply board defective Dirty ID sensor

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SERVICE CALL CONDITIONS

Code No. 390 C

Symptom TD sensor error: Test value abnormal The TD sensor output voltage is less than 0.5V or more than 5.0V after 10 consecutive times during copying.

Possible Cause TD sensor defective TD sensor not connected or connector damaged Poor connection between the TD sensor and the I/O board (IOB) I/O board (IOB) defective Toner supply defective TD sensor abnormal TD sensor disconnected Poor TD sensor connection I/O Board (IOB) defective Toner supply defective High voltage supply board defective Poor connection at the development bias terminal Poor connection at the high voltage supply board High voltage supply board defective Poor cable connection or defective cable Transfer connector defective High voltage supply board defective Transfer connector cable defective Transfer connector defective Poor PCU connection Main motor/drive malfunction Transfer belt contact clutch defective Harness disconnected

391

395

401

TD sensor error: Auto adjust error During automatic adjustment of the TD sensor, output voltage is less than 1.8V or more than 4.8V during TD sensor initial setting. Development output abnormal A development bias leak signal is detected. High voltage output to the development unit exceeded the upper limit (65%) for 60 ms. Transfer roller leak detected A transfer roller current leak signal is detected. Transfer roller open error The transfer roller current feedback signal is not detected. Transfer belt position sensor error The transfer belt position sensor does not activate even if the transfer belt contact clutch has been switched on twice and rotated once. Transfer belt error The transfer belt does not move away from the drum during ID sensor pattern checking. Main motor lock A main motor lock signal is not detected within 2 seconds after the main motor turns on. Feed Development Motor Error The PLL lock signal remains LOW for 2 s while the feed development motor is operating. Exhaust fan motor lock An exhaust fan motor lock signal is not detected within 5 seconds after the exhaust fan motor turns on.

402

403

405

440

Main motor/drive malfunction Transfer belt position sensor defective Poor transfer belt position sensor connection Too much load on the drive mechanism Main motor defective Motor lock caused by overload. Motor driver defective. Too much load on the drive mechanism Exhaust fan motor defective or a loose object is interfering with the fan Poor fan motor connector connection

450

490

B135/B138

4-6

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SERVICE CALL CONDITIONS

Code No. 492 C

Symptom Cooling fan motor lock A cooling fan motor lock signal is not detected within 5 seconds after the cooling fan motor turns on. 1st Tray lift malfunction The paper height sensor is not activated after the tray lift motor has been on for 10 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the paper height sensor should de-activate within 5 seconds after the paper bottom plate starts to drop. If it does not deactivate within 5 s four times consecutively, a message will prompt the user to reset Tray 1. After two attempts to release the error by re-setting the paper tray, if this does not solve the problem then this SC is displayed. 2nd Tray lift malfunction The paper height sensor is not activated after the tray lift motor has been on for 10 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the paper height sensor should de-activate within 5 seconds after the paper bottom plate starts to drop. If it does not deactivate within 5 s four times consecutively, a message will prompt the user to reset Tray 2. After two attempts to re-set the paper tray, if this does not solve the problem then this SC is displayed.

Possible Cause Too much load on the drive mechanism Cooling fan motor defective or a loose object is interfering with the fan Poor fan motor connector connection Lift motor malfunction or disconnected Height sensor abnormal, or connector loose Loose paper or object between the tray and motor Pick-up arm malfunction

501

502

Lift motor abnormal or disconnected Height sensor defective or disconnected Loose paper or object between the tray and motor Pick-up arm malfunction

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SERVICE CALL CONDITIONS

Code No. 503 C

504

506

Symptom 3rd Tray lift malfunction (optional paper tray unit) The paper height sensor is not activated after the tray lift motor has been on for 13 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the paper height sensor should de-activate within 5 seconds after the paper bottom plate starts to drop. If it does not deactivate within 5 s four times consecutively, the tray lift motor halts. After two attempts to re-set the paper tray, if this does not solve the problem, then this SC is displayed and tray control halts. 4th Tray lift malfunction (optional paper tray unit) The paper height sensor is not activated after the tray lift motor has been on for 13 seconds. If the main power switch is turned on when the paper is already at the feed height, the paper height position is detected again. At this time, the paper height sensor should de-activate within 5 seconds after the paper bottom plate starts to drop. If it does not deactivate within 5 s four times consecutively, the tray lift motor halts. After two attempts to re-set the paper tray, if this does not solve the problem, then this SC is displayed and tray control halts. Paper tray unit main motor lock (optional paper tray) A main motor lock signal is detected for more than 50 ms during rotation. LCT main motor lock (optional LCT) A main motor lock signal is detected for more than 50 ms during rotation.

Possible Cause Tray lift motor defective or disconnected Height sensor defective or disconnected

Tray lift motor defective or disconnected Height sensor defective or disconnected

507

Paper tray unit main motor defective Paper tray unit main motor connection loose Too much load on the drive mechanism LCT main motor defective Paper tray unit main motor connection loose Too much load on the drive mechanism

B135/B138

4-8

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SERVICE CALL CONDITIONS

Code No. 510 C

Symptom LCT tray malfunction 1) The LCT lift sensor does not activate for more than 18 seconds after the LCT lift motor turned on. 2) The LCT lower limit sensor does not activate for more than 18 seconds after the LCT lift motor turned on. 3) The LCT lift sensor is already activated when the LCT lift motor turns on. 4) After the paper end sensor is actuated while the tray is raising, the upper limit sensor is not actuated within 5 s. A message is displayed to remind the user to set the paper and tray control halts. Resetting the display is done by opening and closing the LCT door. 5) The 4) state has been detected 3 times in succession. Fusing/Feed-Out Motor Error The PLL lock signal remains LOW for 2 s while the feed development motor is operating. Fusing thermistor open The fusing temperature detected by the thermistor was below 7C (44.6oF) for 5 seconds, or 2 seconds after reaching 45oC (113oF) the temperature does not reach an additional 15oC (59oF) after checking five times at 0.1 intervals. Fusing temperature warm-up error The fusing temperature does not reach the fusing standby temperature of 45oC (113oF) within 9 seconds for the B135 (35 cpm) 14 seconds for the B138 (45 cpm) after switching on the main power or closing the front cover, or 40 seconds after reaching 50oC the fusing roller does not reach warm-up temperature. Fusing overheat error (software detection) A fusing temperature of over 230C (446oF) is detected for 5 seconds by the fusing thermistors at the center or at either end of the fusing roller.

Possible Cause LCT lift motor defective or disconnected. Upper limit sensor defective or disconnected Pick-up solenoid defective or disconnected Paper end sensor defective

520

Motor lock caused by overload. Motor driver defective. Fusing thermistor disconnected Fusing thermistor connector defective Fusing thermistor damaged or warped Fusing temperature 15% less than the standard input voltage Fusing lamp defective Poor fusing unit connector Thermistor warped or broken Thermostat has tripped BICU defective Power supply board defective

541

542

543

Power supply unit defective I/O board (IOB) defective BICU defective Fusing thermistor defective

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SERVICE CALL CONDITIONS

Code No. 544 A

545

546 547

A B

548

599

Symptom Fusing overheat error (hardware circuit detection) The dual monitoring circuitry of the BICU detects extremely high temperature and tripped the relay circuit off. Fusing lamp remains on After warm-up the fusing lamp remains at full power for 10 seconds without the hot roller rotating. Fusing ready temperature unstable The fusing temperature is fluctuating. Zero cross signal malfunction The applied power supply ac frequency was detected at over 66Hz or below 45Hz, and the zero cross signals are not detected within a certain period within 500 ms after the main power switch has been turned on. Fusing unit installation error The machine cannot detect the fusing unit when the front cover and right cover are closed. 1-bin tray motor lock (optional 1-bin tray unit) A 1-bin tray motor lock signal is not detected for more than 300 ms during rotation.

Possible Cause Power supply unit defective I/O board (IOB) defective BICU defective Fusing thermistor defective

Thermistor is out of position.

Thermistor connection loose Fusing unit connector loose Power supply board defective Noise on the ac power line

Fusing unit is not installed Fusing unit connection loose 1-bin tray motor locked from overload 1-bin tray motor defective 1-bin tray motor connection loose

601

610

611

Communication error between BICU and scanner unit Within 800 ms after power on, after 3 attempts the BICU does not communicate with the SIB via the serial line. Communication timeout error between BICU and ARDF The BICU cannot receive a response within 100 ms after 3 attempts after sending data to the ARDF. Communication break error between BICU and ARDF The BICU receives a break signal from the ARDF main board. Communication command error between BICU and ARDF The BICU sends a command to the ARDF main board that it cannot execute.

Serial line connecting the BICU and SIB defective External noise on the serial line SIB board defective BICU board defective BICU board and ARDF main board serial line connection defective External noise ARDF main board defective BICU board defective Serial line connecting BICU and ARDF unstable External noise ARDF main board defective BICU board defective Abnormal operation performed by software

612

B135/B138

4-10

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SERVICE CALL CONDITIONS

Code No. 620 C

Symptom Communication timeout error between BICU and finisher. The BICU cannot receive a response within 100 ms after 3 attempts after sending data to the finisher or mailbox.

621

623

Communication timeout error between BICU and finisher. A break (low) signal was received from the finisher. Communication timeout error between BICU and paper tray unit The BICU cannot receive a response within 100 ms after 3 attempts after sending data to the paper tray unit.

Possible Cause Serial line connecting BICU and finisher unstable External noise BICU board and finisher main board connection defective or loose Finisher main board defective BICU board defective Serial line connecting BICU and finisher unstable External noise Serial line connecting BICU and paper tray unit unstable External noise BICU board and paper tray main board connection defective or loose Paper tray main board defective BICU board defective

624

Communication break error between BICU and paper tray unit The BICU cannot communicate with the paper tray unit normally as a result of receiving a break signal.

626

Communication timeout error between BICU and LCT The BICU cannot receive a response within 100 ms after 3 attempts after sending data to the LCT.

627

Communication break error between BICU and LCT The BICU cannot communicate with the LCT unit normally as a result of receiving a break signal.

630

640

SC630 Communication failure with CSS (RSS) The communication from the copier was detected as abnormal at the CSS center. This error occurs when the acknowledge signal from the LADP does not complete normally. BICU control data transfer sumcheck error A sampling of control data sent from the BICU to the controller reveals a sumcheck error. Only the logging count is performed.

Serial line connecting BICU and paper tray unit unstable External noise BICU board and LCT main board connection defective or loose Optional paper feed unit interface board defective BICU board defective Serial line connecting BICU and LCT unit unstable External noise BICU board and LCT main board connection defective or loose LCT interface board defective BICU board defective Serial line connecting BICU and LCT unit unstable External noise BICU board and LCT main board connection defective or loose LCT interface board defective BICU board defective Occurred with a SC call, CC call, Supply Management call, User call, or CE call. Timeout while no response from the LADP, and signal on the RS-485 line between PI and LADP is abnormal. Controller board defective External noise BICU board defective

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SERVICE CALL CONDITIONS

Code No. 641 D Symptom BICU control data transfer abnormal A sampling of the control data sent from the BICU reveals an abnormality. Engine response error After powering on the machine, a response is not received from the engine within the specified time. Controller-to-operation panel communication error at startup After powering on the machine, the communication circuit between the controller and the operation panel is not opened, or communication with controller is interrupted after a normal startup. GAVD block I2C bus error An error is detected in the GAVD communication I2C control register of the GABIC2. GAVD FCI block I2C bus error An error is detected in the FCI communication I2C control register of the GABIC2. CDIC GAVD block I2C bus error An error is detected in the CDIC communication I2C control register of the GABIC2. ARDF original pick-up malfunction After the pick-up motor is turned on, the original stopper HP sensor is not detected. 701 B ARDF original pick-up/paper lift mechanism malfunction The original pick-up HP sensor does not activate three times consecutively after the pick-up motor has turned on. Finisher jogger motor error The finisher jogger HP sensor does not return to the home position, or move out of the home position, within the specified time. Finisher staple hammer motor error Stapling does not finish within 600 ms after the staple hammer motor turned on. Finisher stack feed-out motor error The stack feed-out belt HP sensor does not activate within a certain time after the stack feed-out motor turned on. Possible Cause Controller board defective External noise BICU board defective BICU installed incorrectly BICU defective Controller board defective Controller stall Controller board installed incorrectly Controller board defective Operation panel connector loose or defective

670

672

690

I2C bus on BICU defective

691

I2C bus on BICU defective

692

I2C bus on BICU defective

700

Original stopper HP sensor (output abnormal) Pick-up motor defective (not rotating) Timing belt out of position ARDF main board defective Original pick-up HP sensor defective. Pick-up motor defective ARDF main board defective Jogger HP sensor defective Jogger motor defective

722

724

725

Staple jam Stapler overload caused by trying to staple too many sheets Staple hammer motor defective Stack feed-out HP sensor defective Stack feed-out motor overload Stack feed-out motor defective

B135/B138

4-12

SM

SERVICE CALL CONDITIONS

Code No. 726 B

727

729

730

731

732

733

Symptom Finisher shift tray 1 lift motor error Tray shift does not finish within the specified time after the shift motor turned on, or the stack height sensor does not activate within the specified time after the shift tray lift motor turned on. Finisher stapler rotation motor error Stapler rotation does not finish within the specified time after the staple rotation motor turned on, or the stapler does not return to its home position within the specified time after stapling finished. Finisher punch motor error After the punch motor is turned on, the punch HP sensor does not activate within the specified time. Finisher stapler positioning motor error After the stapler motor is turned on, the stapler does not return to its home position within the specified time, or the stapler HP sensor does not activate within the specified time after the stapler motor is turned on. Finisher exit guide open/close motor error After the finisher exit guide open/close motor is turned on, the open/close sensor does not activate within the specified time. Finisher upper tray shift motor error The upper tray shift motor does not stop operation with the specified time. Finisher lower tray lift motor error The stack height sensor does not activate within a certain time period after the lower tray lift motor turned on. Finisher lower tray shift motor error The lower tray shift motor driving the lower tray does not stop within the specified time.

Possible Cause Shift motor defective or overloaded Shift tray lift motor defective or overloaded

Stapler rotation motor defective or overloaded Stapler rotation motor connection loose or connector defective

Punch motor defective or overloaded Punch HP sensor defective Punch motor connection loose or connector defective Stapler positioning motor defective or overloaded Stapler HP sensor defective Stapler positioning motor connection loose or connector defective Finisher exit guide open/close motor defective Open/close sensor defective

734

Upper tray shift motor defective or overloaded Upper tray shift sensor defective Lower tray lift motor defective or overloaded Upper stack height sensor defective Lower tray lower limit sensor defective Lower tray shift motor defective or overloaded Lower tray shift sensor defective

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SERVICE CALL CONDITIONS

Rev. 04/2004

NOTE: SC740/741 (Booklet Finisher-related errors) are in the following section: 4.6 Reading SC 740/741 Errors from LED2. (Page 4-23) The section describes the method for using the LED to read the details for SC740/741, as this information is not displayed on the machine operation panel.

800

804

Startup without video output end error (K) Video transfer to the engine is started, but a video transmission end command was not issued by the engine within the specified time. Startup without video input end (K) A video transmission was requested from the scanner, but a video transmission end command was not issued by the scanner within the specified time.

Control board defective

Control board defective

B135/B138

4-14

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SERVICE CALL CONDITIONS

Code No. 818

819 820

B B

Symptom Watch Dog Error While the system program is running, a bus hold or interrupt program goes into an eternal loop, preventing any other programs from executing. Kernel mismatch error Self-Diagnostic Error: CPU The central processing unit returned an error during the self-diagnostic test. Self-Diagnostic Error: ASIC The ASIC returned an error during the self-diagnostic test because the ASIC and CPU timer interrupts were compared and determined to be out of range. Self-Diagnostic Error: HDD The hard disk drive returned an error during the self-diagnostic test. Self-diagnostic Error: NIB The network interface board returned an error during the selfdiagnostic test. Self-diagnostic Error: NVRAM The resident non-volatile RAM returned an error during the selfdiagnostic test.

Possible Cause System program defective Controller board defective Peripheral device malfunction Software application error Controller board defective Software defective Controller board defective

821

822

823

HDD defective HDD connector defective Controller board defective Network interface board defective Controller board defective

824

NVRAM damaged or abnormal Backup battery has discharged NVRAM socket damaged

826

827

828

Self-diagnostic Error: NVRAM/Optional NVRAM The NVRAM or optional NVRAM returned an error during the selfdiagnostic test. Self-diagnostic Error: RAM The resident RAM returned a verify error during the self-diagnostic test. Self-diagnostic Error: ROM The resident read-only memory returned an error during the selfdiagnostic test. Self-diagnostic Error: Optional RAM The optional RAM returned an error during the self-diagnostic test. Self-Diagnostic Error: Parallel Interface

NVRAM defective

Memory malfunction

Controller board defective Firmware defective

829

RAM DIMM defective Controller board defective Loopback connector not detected IEEE1284 connector defective Controller board defective

835

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SERVICE CALL CONDITIONS

Code No. 836

Rev. 04/2004

837

840

841

850 851 853

B B B

854

855

856

857

860

Symptom Possible Cause Self-diagnostic Error: Resident Font Font ROM defective ROM The resident font ROM returned an error during the self-diagnostic test. Self-diagnostic Error: Optional Font Font ROM defective ROM The optional font ROM returned an error during the self-diagnostic test. Self-Diagnostic Error 1: EEPROM EEPROM defective Access Error EEPROM worn out During input/output with the EEPROM, one of the following errors occurred: A read error occurred, then continued after 3 retries. Write error occurred. Self-Diagnostic Error 2: EEPROM The data is being written into the 3 Read/Write Data Error designated errors differently The values of the data written and mirrored in 3 errors are all detected as not matching.. Network I/F Abnormal NIB defective Controller board defective NIB interface error. IEEE 1394 I/F Abnormal IEEE1384 interface board defective Controller board defective IEEE1394 interface error. Wireless LAN Error: Card Error 1 Wireless LAN card not inserted into the wireless LAN board The wireless LAN board can be accessed, but the wireless LAN card (IEEE 802.11b or Bluetooth) cannot access the board. Wireless LAN Error Card Error 2 Wireless LAN card has been removed The board that holds the wireless LAN card can be accessed, but the wireless LAN card (802.11b/Bluetooth) itself cannot be accessed while the machine is operating Wireless LAN Error 3: Card Error 3 Wireless LAN card defective Wireless card connection not tight An error is detected for the wireless LAN card (802.11b or Bluetooth). Wireless LAN Error 4: Board Wireless LAN card board defective PCI connector loose An error is detected for the wireless LAN card (802.11b or Bluetooth). USB I/F Error The USB driver can generate three types of errors: RX, CRC, and STALL The USB driver is unstable and errors. Only the STALL error can generated an error. The USB I/F generate this SC code. cannot be used. Startup without HD connection at Cable between HDC and HD loose or main power on defective The hard disk connection is not HD power connector loose or detected. defective HD defective HDC defective

B135/B138

4-16

SM

Rev. 12/2004 Code No. 861 Symptom Startup without HD detection at power key on The hard disk connection is not detected. Maximum number of bad sectors detected on HD Up to 101 bad sectors have appeared in the area on the hard disk where image data is archived, and the hard disk may require replacement. Startup without HD data lead Data stored on the hard disk is not read correctly. HD data CRC error During operation of the HD, the HD responded with a CRC error. HD access error The hard disk detected an error. Address Book Data Error Address book data stored on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. FCU Flash ROM Error The address book written into the flash ROM mounted on the FCU is detected as defective. Email Receiving Data Error Machine detects an HDD error during warm-up.

SERVICE CALL CONDITIONS

Possible Cause Cable between HDC and HD loose or defective HD power connector loose or defective HD defective HDC defective SC863 returned while reading data from the HD and the number of registered bad sectors reached 101.

862

863

A bad sector occurred during operation of the HD Data transfer was abnormal in the data read from the HD. Error detected other that the bad sectors error (SC863) or the CRC error (SC864) Software defective HDD defective

864

865 870

B B

871

Flash ROM device defective Replace flash ROM on the MBU Email(s) previously received by the machine and stored in the hard drive may contain damaged data. This can be deleted by executing SP5832-007 (Mail RX data), however note that doing so will also delete all other received emails. Defective HDD Email(s) previously sent by the machine and stored in the hard drive may contain damaged data. This can be deleted by executing SP5832-008 (Mail TX data), however note that doing so will also delete all other sent emails, as well as initialize the senders user name/password and administrator Mail address. Defective HDD MLB defective

872

873

Email Sending Data Error

880

MLB Error A request for access to the MLB (Media Link Board) was not answered within the specified time.

SM

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SERVICE CALL CONDITIONS

Rev. 12/2004

Code No. 900

901

920

925 951

B C

Symptom Electronic total counter error The value of the total counter has already exceeded 9,999,999 SC901 Mechanical total count error The IO board cannot receive the mechanical total count data. Printer Error 1 An internal application error was detected and operation cannot continue. Network File Error NIA F-gate error at write request After the IPU receives an F-gate signal, it receives another F-gate signal. Scanner setting error During scanned image processing, another command to start scanning was received. Printer setting error The IPU does not respond with the settings that are required to start image processing by the printer. Memory setting error The IPU does not respond with the settings that are required to start image processing using the memory. Scanner Start Error During scanned image processing, another command to start scanning was received. Print image data transfer error The image transfer from the controller to the engine via the PCI bus does not end within 15 s after starting. Scanner image data transfer error The image transfer from the engine to the controller via the PCI bus does not end within 3 s after starting. Software write parameter setting error An unstable area at the storage destination in the settings table is set NULL for the parameter received by the write module.

Possible Cause NVRAM defective

Mechanical total counter defective

Software defective Insufficient memory NIA Software defective BICU defective Software defective

953

954

Software defective

955

Software defective

964

Software defective

984

Controller board defective BICU defective Connectors between BICU and controller loose or defective Controller board defective BICU defective Connectors between BICU and controller loose or defective SIB defective Software defective

985

986

B135/B138

4-18

SM

Rev. 09/2004

SERVICE CALL CONDITIONS

Code No. 990

Symptom Software performance error The software attempted to perform an unexpected operation.

992

995

996

997

998

999

Unexpected Software Error Software encountered an unexpected operation not defined under any SC code. Machine Type Information Error After the machine is powered on, a mismatch is detected between the CPM information sent from the controller to the engine and the CPM information specified by the IOB DIP SW settings. FCU board error FCU board is connected but not ready. Application function selection error The application selected by a key press on operation panel does not start or ends abnormally. Application start error After power on the application does not start within 60 s. (All applications neither start nor end normally.) Program download error The download (program, print data, language data) from the IC card does not execute normally.

Possible Cause Software defective Internal parameter incorrect Insufficient working memory When this SC occurs, the file name, address, and data will be stored in NVRAM. This information can be checked by using SP7-403. Note the above data and the situation in which this SC occurs. Then report the data and conditions to your technical control center. Software defective An error undetectable by any other SC code occurred The B135 (35 cpm) and B138 (45 cpm) use different controller boards, and the IOB DIP SW settings must be set correctly for the machine speed. For details, see Section 3. Replace and Adjustment. FCU board defective and requires replacement Firmware incorrect Software defective An option required by the application (RAM, DIMM, board) is not installed Software defective An option required by the application (RAM, DIMM, board) is not installed Board installed incorrectly BICU defective IC card defective NVRAM defective Loss of power during downloading Important Notes About SC999

Primarily intended for operating in the download mode, logging is not performed with SC999. If the machine loses power while downloading, or if for some other reason the download does not end normally, this could damage the controller board or the PCB targeted for the download and prevent subsequent downloading. If this problem occurs, the damaged PCB must be replaced.

SM

4-19

B135/B138

Trouble shooting