Anthony C.

Anderson
Roseville, CA 916-768-1859 Anderson.C.Anthony@gmail.com PRODUCT ENGINEER 15+ years of technical experience leading quality and customer focused groups in support of HP Image and Printing Group (IPG) and Personal Systems Group (PSG) end to end product lifecycle business objectives Adept at building internal/external customer relationships, developing process improvements, problem solving and risk management Managed cross functional teams effectively to initiate cost avoidance savings of $1.4M/year in labor and material Developed program management experience, generating $0.7M/year in HPS trade revenue, managing Imagine and Printing Group (IPG) commercial trade-in trade-up program BUSINESS / SOFT SKILLS Virtual leadership in a virtual global environment Supply Chain Financing Matrix - operating across organizations Cross cultural understanding - working effective with APAC cultures Conflict resolution interpersonal and intra-organizational TECHNICAL/COMPUTER SKILLS Network/Operating: Windows 95/98/2000/7, DOS Languages: Cobol, C++, Visual Basic Hardware: HP Printers and Computing products Applications: MS Office Suite (Excel, PowerPoint, OneNote, Project, Visio, Publisher) Databases: MS Access, Hyperion PROFESSIONAL EXPERIENCE HEWLETT PACKARD COMPANY Product Services Engineer, Global Parts Supply Chain Nov 2004 Aug 2011 Role: Product Engineer: Managed seven Imaging and Printing commercial printer product lines, from introduction (NPI) through end of Life (EOL), spanning +200 on-time repair process developments. Managed Key Performance Indicators (KPI): Re-Repair < 5%, parts per repair <1.5, No Trouble Found (NTF) <5% and achieved 29% reduce in Customer dissatisfaction (DSAT) applying Six Sigma project improvements to address quality, TAT and process, vendor repair readiness for whole unit repair program. Managing four engineers and three program managers across several repair suppliers in a quality improvement project to reduce vendor related rework charges and IPG warranty charges. Teams saved $114K/year in rework/freight related costs. Implemented $660K in cost savings and call center improvements to assure correct warranty billing. Editor / contributor to Americas Logistic Solutions and Program Whole Unit Repair monthly newsletter, communicating to global supply chain our operational performance, improvement projects regarding Customer Satisfaction, delivery, backlog, re-repair and corrective actions and current challenges. Role: Lead Engineer: Accomplished leader and mentoring resource to US, Canada and Costa Rican engineers and call center support teams. Role: Vendor Account Manager / Business Process Analyst: Exceeded goals managing a $2.5M commercial printer contract. Managed external team of a program manager, a business account manager, four engineers and a repair / process team of technicians. Role: Program Manager: Managed commercial Trade-In Trade-Up printing program generating $700K in annual revenue.

Anthony C. Anderson

916-768-1859

Anderson.C.Anthony@gmail.com

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PROFESSIONAL EXPERIENCE (continued) HEWLETT PACKARD (continued) Manufacturing Engineer, North America Field Operations Jun 1999 Nov 2004 Managed engineering support to four senior technicians and 18 repair operators to manage commercial notebooks, desktops, handhelds, and tablets spares repair development. Led development of HPs first notebook LCD chip-on glass repair process saving $910K annually. Led cost savings project that saved $500K annually in warranty repair billings (47% reduction). Product Support Division, Manufacturing Engineer Oct 1997 Jun 1999 Provided engineering support leadership of HPs commercial notebooks warranty support portfolio. Managing engineering issues covering in-house / field / outsourced / OEM support technical and quality issues, designed to improve the customers experience. Electrical Engineer, Support Materials Organization Jan 1995 Oct 1997 Answerable for management of spares repair process development for Imaging and Printing, Commercial Scanners and Digital Senders, and Desktop PCA product divisions. Managed introduction of first external repair processes at new repair center (Guadalajara Manufacturing Organization in Mexico) to support HPs cost savings objectives. OTHER SIGNIFICANT EXPERIENCE INTEL CORPORATION Technical Marketing Engineer, Memory Components Division June 1994 Dec 1994 College internship responsible for development of OEM flash memory /PCMCIA compatibility matrix, testing criteria, schedules and outbound communication to OEM's and internal teams (Sales, Marketing, account support teams). Customer Support Engineer, Embedded Controls Group June 1993 Dec 1993 Accountable for providing technical and/or research support to 12 internal design teams, 60 customer field engineers and end users. Contributor to 20 technical papers/ data sheets, marketing communications related to embedded controller design applications. Formulated processes, procedures, training programs for new call center team. Provided leadership / mentoring to team of 30 new agents. Winner of Intel intern design challenge as hardware engineer, leading team of 5 engineering interns who developed a fuzzy logic controlled braking system. EDUCATION / PROFESSIONAL DEVELOPMENT BSEE, California State University, Sacramento, CA Continuing Education Classes: Six Sigma Green Belt Seeking black belt certification Project Management Seeking PMP certification Global Supply Chain Leadership training Supply Chain/Supplier Management LaserJet / Scanner product training GPA: 3.0/4.0 Dec 1994

PROFESSIONAL AWARDS/ACHIEVEMENTS Hewlett Packard Global Services Most Valuable Person recipient 2008

AFFILIATIONS
MEP (Minority Engineering Program) board member since 1994 SHPE (Society Hispanic Professional Engineers) volunteer NSBE (National Society Black Engineers) volunteer Community food bank volunteer