ZTE USB Modem Help

Copyright 2010 by ZTE Corporation All rights reserved. No part of this publication may be excerpted, reproduced, translated or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation. The manual is published by ZTE Corporation. We reserve the right to make modifications on print errors or update specifications without prior notice.

Edition 1st edition, Sep 2010

Contents 1 Modem Introduction ...................................................................................................................... 3 1.1 Introduction......................................................................................................................... 3 1.2 Warning and Notice ............................................................................................................ 3 1.2.1 To the owner.......................................................................................................... 3 1.2.2 Modem ................................................................................................................... 3 1.2.3 In Aircraft................................................................................................................ 4 1.3 Applicability Scope............................................................................................................. 4 1.4 System requirements........................................................................................................... 4 1.5 Functions............................................................................................................................. 4 2 Installation ..................................................................................................................................... 4 2.1 Installing Software .............................................................................................................. 4 2.2 Running Application Software............................................................................................ 4 2.3 Uninstalling Software ......................................................................................................... 5 3 Functions & Operation................................................................................................................... 5 3.1 Interface Introduction ......................................................................................................... 5 3.1.1 Functional Button ................................................................................................. 5 3.1.2 The uses of Tray Icons ........................................................................................ 5 3.2 Internet................................................................................................................................ 6 3.2.1 Connecting to Internet ......................................................................................... 6 3.2.2 Disconnecting to Internet .................................................................................... 6 3.2.3 Data Record .......................................................................................................... 6 3.2.4 Balance Check...................................................................................................... 6 3.3 Settings ............................................................................................................................... 6 3.3.1 Connection ............................................................................................................ 6 3.3.2 Selection ................................................................................................................ 6 3.3.3 Preference............................................................................................................. 7 3.3.4 Sound..................................................................................................................... 7 3.3.5 Security .................................................................................................................. 7 3.3.6 Update Settings .................................................................................................... 7 4. FAQ & Answers............................................................................................................................ 7

1 Modem Introduction
1.1 Introduction
Thank you for using ZTE USB Modem. To guarantee the modem always in its best condition, please read this manual carefully and keep it for further use. The pictures, symbols and contents in this manual are just for your reference. They might not be completely identical with your modem. We operate a policy of continuous development. We reserve the right to update the technical specifications in this document at any time without prior notice. The ZTE USB modem is a multi-mode 3G USB modem, working in HSPA+/ HSPA/ WCDMA/ EDGE/ GPRS/ GSM networks. With USB interface connecting to a laptop or a desktop PC, it integrates the functionality of a modem and a mobile phone, and combines mobile communication with Internet perfectly. It supports data services through the mobile phone network, enabling you to communicate anytime and anywhere.

1.2 Warning and Notice 1.2.1 To the owner

Some electronic devices are susceptible to electromagnetic interference sent by modem if inadequately shielded, such as electronic system of vehicles. Please consult the manufacturer of the device before using the modem if necessary. Operating of notebook PC and modem may interfere with medical devices like hearing aids and pacemakers. Please always keep them more than 20 centimeters away from such medical devices when they are turned on. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical device before using the modem. Be aware of the usage limitation when using a modem at places such as oil warehouses or chemical factories, where there are explosive gases or explosive products being processed. Therefore, turn off your modem if required. Dont touch the inner antenna area if not necessary. Otherwise it will affect your modems performance. Store the modem out of the reach of little children. The modem may cause injury if used as a toy.

1.2.2 Modem
Please use original accessories or accessories that are authorized. Using any unauthorized accessories may affect your modems performance, and violate related national regulations about telecom terminals. Avoid using the modem near metallic structure device or establishment that can emit electromagnet wave. Otherwise it may influence receiving signals. The modem is non-waterproof type, please keep it dry and store in shady and cool place. Dont use the modem immediately after a sudden temperature change. In such case, it will produce dew inside and outside the modem, so dont use it until it becomes dry. Take the modem carefully. Dont lose, bend or cause it struck. Otherwise it will lead to destruct damage. No dismantling by non-professional and only qualified maintainer can undertake

repair work.

1.2.3 In Aircraft
Please power off the modem before the airplane takes off. In order to protect airplanes communication system from interference, it is never allowed to use the modem when it is in flight. Using it before the plane taking off should get aircrews permission according to safety regulations.

1.3 Applicability Scope

ZTE USB Modem supports the present mainstream types of laptops and desktop PCs, such as HP, IBM, Toshiba, Lenovo, Dell, Founder, etc.

1.4 System requirements

Operating System
Configuration

Windows XP, Windows 7,Vista CPU Hard disk Memory

Pentium III or above

50M or above 128M or above

The performance of the modem may be influenced if configuration below recommended requirement.

1.5 Functions
Functions: data service, etc.

2 Installation
2.1 Installing Software
1. Connect your modem to your PC. 2. After a few seconds, the system automatically pop-up a TATA DOCOMO 3G folder, and start software installation automatically. Note: If your PC doesnt support automatic installation, start the installation program by run the Install.exe from the CD-ROM driver, and then follow the steps to install. 3. you can select a different location by pressing icon, and then click the Next button. 4. The system shows the installation progress. Wait a minute and program installation is complete. Note: If you have problems with installation after the above operation, please contact the service provider for help.

2.2 Running Application Software

1. After the modem is correctly connected, the application software launches

automatically. 2. Otherwise, click theStartPrograms, find the UI software program groupthen click the name of the UI software to run the application software. Or double click the shortcut icon of the UI software to run the application software. After modem initialized, the standby icon appears in the taskbar, the modem can work properly.

2.3 Uninstalling Software

1. Close the application program, stop the microSD card (if you are using a microSD card), and unplug your modem. 2. Click StartPrograms, find the UI software program groupthen click the Uninstall menu. 3. Click the Next button to uninstall. Note: The system prompts to unplug your modem. 4. The system shows the uninstall progress. Wait a minute and program uninstall is complete.

3 Functions & Operation

3.1 Interface Introduction 3.1.1 Functional Button
There will be various functional button icons shown in the main interface. Select different functional button to carry out corresponding operation. Connect: Connect to Internet. Settings: Set normal relative information for the application software. Menu: Open the Log ,help, Balance Check and other window Live TV URL: mobiletv.tatadocomo.com Gaming URL: gaming.tatadocomo.com Videos URL: videos.tatadocomo.com Mail URL: email.tatadocomo.com Facebook URL: www.facebook.com Youtube URL: www.youtube.com Gmail URL: www.gmail.com

3.1.2 The uses of Tray Icons

Right click the tray icon to popup the operation menu: Balance Check: Enter Balance Check page Data record: The records of network data. Log: The records of software operation. About Us: View the hardware information, operational information and network information. Help: Enter the USB modem software help. Exit: Close the software.

3.2 Internet 3.2.1 Connecting to Internet

You can browse web pages after you have accessed to Internet with the help of modem. 1. Click Connect icon, and then the system will research the available network automatically. 2. When connected, the icon will change to another icon, then you can access internet and receive email etc through network.

3.2.2 Disconnecting to Internet

Click cancel icon in the main interface to disconnect internet.

3.2.3 Data Record

Click Menu and choose Data record to switch to the Data record interface. You can view related data information for your internet operation. The data record includes start time, end time, duration, upload and download. Click the Cancel button or icon at the right bottom corner of the interface to turn back to the main interface.

3.2.4 Balance Check

For checking balance, on the windows dialer goto Menu and choose 'Balance Check' option. User can check balance by sending the *111# code to customer care using this menu.

3.3 Settings
Click Settings icon to switch to the settings interface. It includes: Connection, Selection, Preference, Sound, Security, Update settings. Click close icon to turn back to the main interface at the right top of the interface.

3.3.1 Connection
To ensure that the modem can connect the Internet properly, you should configure the connection information firstly. Button description Add: Add a new configuration file. View/Edit: View/Edit the selected configuration file. Delete: Delete the selected configuration file. Apply: Choose one of configuration files to be a default file.

3.3.2 Selection
1.Automatic: The system selects the network automatically according to users configuration rules and network status. Select network Automatic. The system will find the network available automatically. 2.Manual: User selects network in manual way. Select network Manual, click the

Search button to research the network. Wait a minute, the supplier list will show in the windows and which with the available status can be selected. Select a proper network to connect. Select the network that the supplier is utilized to serve your (U)SIM and press the Apply button to enter the network.

3.3.3 Preference
1.3G preferred: The system selects the available network automatically. 2.3G Only: The system will only select the 3G network. 3.2G Only: The system will only select the 2G network.

3.3.4 Sound
You can set Network connect alert, Network disconnect alert by yourself. The audio file supports MP3WAVWMA and MIDI format. Click the Browse button to replace the default audio file. These alerts sound on the PC side. If you select Mute, you can not hear corresponding alert.

3.3.5 Security
You can enable the PIN Code verification by select PIN Enable. When Enable item is selected, you will be asked to enter PIN code to use the modem. Click the Change button to modify the PIN Code. Enter the old PIN code and a new PIN code; click the OK button to save. Note: This function needs network support.

3.3.6 Update Settings

1. Online update Check automatically every day: The software will automatically check and update every day. 2. Update now Click the Update now button, the system will automatically search the new version information. If find it, the system will pop-up the new version describe information. Click the Next button to continue.

4. FAQ & Answers

If you meet problems in service, please refer to the following answers for guidance. If the problems persist, please contact your supplier via the contact detail in your operator user guide. Problem Description Possible Causes Problem Solving

The system can not run the installation program automatically

The system configuration is having difficulty with the auto-run software.

The device will appear as a virtual disc in My Computer on the PCs start menu. Click on the icon and start the Install.exe. If you have previously installed a version of the program, please uninstall it first. Please install the driver program manually. The driver program can be found in the installation folder, usually you can open C:\Program Files, find and open the folder of the UI software, and then you can find the drivers folder. Please run the UI program manually. First click the Start Programs, find the UI software program group and then click the name of the UI software or an alias icon on the desktop. 1. Change location to find a good place where has signal.

After installation, the system doesn't install the driver program properly.

The system configuration is having difficulty with the auto-run software.

After the device is plugged in, the UI program doesn't run automatically.

The system configuration is incorrect.

After restarting the computer, there is no signal indicated.

1. You are in the place where there is no HSPA+ / HSPA / WCDMA/ EDGE /GPRS /GSM network coverage. Such places include underground parking garages, tunnels, and some remote rural areas. 2. The device is not properly connected. 3. The SIM/USIM card isn't inserted properly. 4. The Modem is positioned in such a way as that adversely affects the devices signal reception.

2. Close the device safely as usual, pull out the device and reinsert the device again. 3. Remove and reinsert the SIM/USIM card correctly. 4. Adjust the angle / position of the Modem or its proximity to other electronic devices.

When the Device is being installed, the computer cannot find it.

1. The installation programs of the Modem have not been installed properly. 2. The device is not connected properly. 3. The SIM/USIM card is not inserted properly. 1. You are in the place where there is no HSPA+ / HSPA/ WCDMA/ EDGE / GPRS/ GSM network coverage. 2. The network is busy. 3. The APN in the user configuration file is incorrect. 4. The device data is corrupted.

1. Run the installation program first then connect the device. Now install the drivers as normal in Windows. 2. Restart the computer, or reconnect the device. 3. Reinsert the SIM/USIM card correctly. 1. Move to an area with good signal.

2. Try later. 3. Check the APN in the user configuration file in the "Network settings". 4. Local network access or the target server maybe experiencing problems. Retry data request. 5. Reselect the network type according to the type of the SIM/USIM card. 1. Check that the APN in the configuration files is correct. 2. Upgrade to the new version or reinstall the IE browser. 3. Use the professional anti-virus software to check and remove the virus.

Data connection failed.

5. The network type has been selected manually, but is incorrect. 1. After connection, you are unable to open web pages. 2. IE browser is causing problems. 3. Your operating system maybe infected by a virus. Worm Blaster for example can affect upload and downloaded data flow, resulting in an inability to access a website. 4. You have connected to an APN which cannot connect to the Internet.

Connected to the Internet, but it cannot open any website page.

4. This happens when you are changing any preset operator value in the setting section. Check the entry and enter the correct APN from your operator.