TESTBANK 04 MANAGING DEVICES AND PERIPHERALS TRUE/FALSE 1.

Direct Memory Access (DMA) channels speed up access to memory by allowing a hardware device, such as a floppy disk drive or CD-ROM, to access memory directly, without interrupting the microprocessor. ANS: T EXPLANATION: DMA channels speed up access to memory. Modern computers have eight DMA channels, numbered 0 through 7. DMA channels are managed by the motherboards chipset, or by devices that have their own DMA controller. (Discussion begins on page 132.) REF: 4 DIF: Demonstration 2. Windows XP Professional simplifies device installation in several ways: It configures Plug and Play (PnP) devices and resources automatically, and on non-PnP devices, Device Manager allows the user to manually configure the resources used by the device in one easy step. ANS: F EXPLANATION: Windows XP Professional, in combination with an ACPI or Plug and Play compatible BIOS, configures the vast majority of Plug and Play devices automatically. It may still be necessary, however, to resolve some conflicts manually, even with PnP-enabled devices. However, Device Manager does not change the resources used by non-PnP devices. Device Manager only instructs the operating system on device configuration. Resource configuration of the actual non-PnP device varies by device, and may involve specialized software or manual repositioning of jumpers. The device documentation should be consulted to determine proper configuration procedures. (Discussion begins on page 132.) REF: 4 DIF: Application 3. You boot up a laptop running Windows XP Professional and plug in a USB mouse, but the mouse is not detected by Windows. Examining Device Manager, you discover that the mouse, the USB controllers, and USB root hub are not visible. There may be nothing wrong with the laptop or mouse because this situation could be attributed to settings in the machine BIOS. ANS: T EXPLANATION: Missing USB controllers, and by extension, devices, may be an indication that the USB ports are not activated in the BIOS. If the USB host controller is not listed in Device Manager, check to make sure USB is enabled in the BIOS. This situation could also be true of communication ports, printer and IrDA ports, and, especially in the case of laptops, modems and network interfacesboth wired and wireless. (Discussion begins on page 123.) REF: 4

DIF: Synthesis 4. The Add Hardware Wizard can be used both to install new hardware that was not automatically detected by Windows during startup, and to troubleshoot an installed hardware device that is not functioning. ANS: T EXPLANATION: The Add Hardware Wizard can be used to install new hardware by clicking on the Add Hardware link in Control Panel under Printers and Other Hardware (in Category view) or to troubleshoot a non-functioning device. By clicking on the device in the list of installed hardware devices, clicking next, and then finish, the Wizard will launch a troubleshooter to help solve problems with that device. (Discussion begins on page 128.) REF: 4 DIF: Application MULTIPLE CHOICE 5. Which of the following correctly describes the resource allocation process that takes place when booting a machine equipped with a PnP-enabled BIOS and Windows XP Professional? a.The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. After startup, Windows XP passes the BIOS-assigned resources on to the Device Manager for eventual display to the end user. b. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. After startup, Windows XP takes over management of the devices and might again change one or more assignments to satisfy its own requirements. c. The PnP BIOS automatically identifies PnP devices and records their resource requests. After startup, the BIOS passes the collected data to Windows XP, which takes over management of the devices and arbitrates the requests to satisfy all of the devices. d. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS temporarily disables conflicting devices in order to allow the operating system to start. After startup, Windows XP takes over management of the devices and arbitrates the requests to satisfy all of the devices. e. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. The BIOS then loads all the proper device drivers, allowing the operating system to start up. After startup, Windows XP takes over management of the devices and might change one or more drivers or resource assignements if it finds updated data on Windows Update. ANS: b

EXPLANATION: The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. After startup, Windows XP takes over management of the devices and might again change one or more assignments to satisfy its own requirements. The BIOS operates independently of the operating system, booting the machine and passing control to whatever operating system it finds on the system partition. For this reason, it does not load drivers, which are operating-system specific. (Discussion begins on page 120.) REF: 4 DIF: Application 6. Windows XP Professional can accommodate the addition and removal of many types of devices. The installation of a device results in the installation of drivers and allocation of resources. Subsequent removal of the device can result in this information disappearing from Device Manager. How would this information be retrieved? a. Run Device Manager, choose View, Show Hidden Devices. The devices in question will now appear in Device Manager. b. At the command line, type set devmgr_show_nonpresent_devices=1 and press enter. A listing of the devices in question, the driver and driver version, and resources assigned will appear in the command window. Pressing CTRL-P will print this information to an attached printer. c. The information cannot be retrieved once the device has been physically removed. d. At the command line, type set devmgr_show_nonpresent_devices=1 and press enter. Open Device Manager. The devices in question will now be displayed. e. Run Hardware Troubleshooter, choose View, Show Non-Installed Device Allocations. ANS: d EXPLANATION: Devices that are not displayed include hidden (non-PnP) devices and phantom (disconnected) devices. Non-PnP (hidden) devices are fixed system devices that have drivers installed; they typically are not managedthey are permanently installed as part of the systems hardware. Phantom devices are devices that have been installed but are not currently connected. When these devices are disconnected, they usually disappear from Device Manager. Phantom devices can be displayed by typing set devmgr_show_nonpresent_devices=1 and pressing enter. Upon reopening Device Manager, the phanom devices will be displayed. (Discussion begins on page 122.) REF: 4 DIF: Application 7. Following the installation of a new sound card, you check Device Manager for its status. You note that a red stop sign appears next to the device name. What does this indicate? a. The hardware device has been disabled because of hardware conflicts. b. The hardware device is configured incorrectly or its drivers are missing. c. The hardware device is untested by Microsoft and does not appear on the HCL. d. The hardware device is incompatible with and cannot be used by the Windows XP Professional operating system.

e. The hardware device has caused an electrical overload on the system bus and has been disabled to prevent permanent damage to the motherboard. ANS: a EXPLANATION: Windows XP Professional displays a red stop sign in the Device Manager next to a device that has been disabled because of hardware conflicts. A Yellow Exclamation mark is displayed if the device has a configuration or driver problem. If the hardware device does not appear in the HCL, it may or may not function, but there is no specific icon displayed for this reason in. The Device Manager does not check for or display icons to indicate compatibility vs. the HCL, nor does it diagnose devices for physical defects. Windows either configures the device and puts it in service or fails to configure it and displays the appropriate stop sign or exclamation point error message. (Discussion begins on page 130.) REF: 4 DIF: Application 8. Which of the following is NOT true of the Windows XP HAL? a. Windows XP can be forced to install a specific HAL during operating system installaton. b. The installed HAL can be identified by using the Device Manager. c. The HAL that supports multiple processors is different from the HAL that supports single processors. d. A specific HAL is required to support the feature set of an ACPI BIOS. e. Microsoft does not support changing from a single-processor HAL to a multipleprocessor HAL, or vice-versa, because of the great differences between how each specification detects and installs devices. Interchanging these HALs will likely cause system instability and failure to start. A complete reinstallation of Windows XP is required when adding multiple processors or reverting to a single processor. ANS: e EXPLANATION: During installation, Windows XP detects the type and number of processors on the system board and installs the appropriate HAL to support the systems processor(s). In addition, each processor has a device driver just like any other hardware device on the system. This allows the replacement of processors with models that have different speeds and capabilities. After adding or removing processors and restarting the system, Windows XP detects the CPU change and forces a Found New Hardware installation routine. The HAL is changed to support the appropriate processor configuration. The other statements are true. (Discussion begins on page 140.) REF: 4 DIF: Synthesis COMPLETION 9. Hardware devices must get the processors attention in order to interface with it. This process is known as a(n) ___________. ANS: Interrupt, Interrupt Request, IRQ

EXPLANATION: The microprocessor knows this as an interrupt request (IRQ). The microprocessor uses this information to determine which device needs its attention and the type of attention that it needs. (Discussion begins on page 132.) REF: 4 DIF: Demonstration 10. A ________________ stores configuration settings for a set of devices and services. ANS: hardware profile EXPLANATION: A hardware profile stores configuration settings for a set of devices and services. Windows XP Professional can store different hardware profiles to meet a users various needs. Hardware profiles are used primarily for portable computers. For example, a portable computer can use different hardware configurations depending on whether it is docked or undocked. The user can create a hardware profile for each state (docked and undocked) and choose the appropriate profile when starting Windows XP Professional. (Discussion begins on page 135.) REF: 4 DIF: Demonstration 11. The Microsoft Windows Hardware Quality Laboratory (WHQL) tests and certifies devices and drivers for compatibility with Windows XP. The approved drivers require a __________. ANS: signed digital certificate EXPLANATION: Some applications overwrite existing operating files as part of their installation process, which can cause system errors that are difficult to troubleshoot. Microsoft has greatly simplified the tracking and troubleshooting of altered files by signing the original operating system files and allowing you to easily verify these signatures. The WHQL performs this testing, and approved drivers are signed with a digital certificate. (Discussion begins on page 136.) REF: 4 DIF: Demonstration 12. The use of the _________________ command-line tool allows the user to check and verify the digital signature of files. ANS: sfc.exe, System File Checker EXPLANATION: Windows XP Professional provides System File Checker (SFC), a command-line tool that can be used with any of 6 switches to check the digital signature of files. (Discussion begins on page 138.) REF: 4 DIF: Demonstration SHORT ANSWER 13. Desmond is manning a late-night Help Desk shift when he receives a call from a traveling computer user who is unable to connect to the corporate network. The user, an executive, needs to connect to the network to download a newer version of a presentation

modified by her administrative assistant. The executive is attempting to connect via modem from a small branch office that does not have high-speed connectivity. After verifying connectivity at the corporate end, and verifying line status in the remote office, Desmond focuses his troubleshooting efforts on the rarely-used modem built into the executives laptop. A check of Device Manager confirms that the modem is installed. After right clicking on the modem and choosing Properties, what tab should Desmond direct the user to in order to query the modem, view its log, and verify its functionality? ANS: The user should go to the Diagnostics tab. EXPLANATION: The Diagnostics tab allows you to query the modem and to view the modem log. (Discussion begins on page 125.) REF: 4 DIF: Application 14. Gordon supports a small domain consisting of desktop and laptop computers. The CEO of the company travels extensively and uses a small form-factor, lightweight laptop. The CEO would like to utilize something more than the laptops small display screen, keyboard, and touch pad when he is in his corporate office. Gordon provides a large flatscreen display, full-size keyboard, and mouse for the CEOs office use. The CEO likes the external devices, but does not want to have to plug and unplug all the devices every day. Gordon then adds a docking station to the CEOs office equipment. The next day, Gordon receives a phone call from the CEO, who reports that when he used his laptop at home the night before, the screen resolution was too small, the touch pad did not work, and the network device would not function. Everything seems to be fine now that he is back in the office, but the CEO is concerned that this will happen to him on his next road trip and render his computer useless. What can Gordon implement that will insure that the CEOs laptop automatically loads the proper drivers when used out of the docking station? ANS: Gordon should implement hardware profiles on the CEOs laptop. EXPLANATION: A hardware profile stores configuration settings for a set of devices and services. Windows XP Professional can store different hardware profiles to meet a users various needs. Hardware profiles are used primarily for portable computers. For example, a portable computer can use different hardware configurations depending on whether it is docked or undocked. Windows XP Professional uses these hardware profiles to determine which drivers to load when system hardware changes. (Discussion begins on page 134.) REF: 4 DIF: Synthesis 15. As an administrator, Jan wants to configure her computer to allow her the option of installing unsigned driver files. What option should she specify? ANS: She should specify the Warn option. EXPLANATION: This option, the default, displays a warning message before allowing the installation of an unsigned file. The user has to option to continue installing the driver or to cancel the installation. (Discussion begins on page 137.) REF: 4 DIF: Application

16. Alex, a Help Desk technician, receives a call from a user running Windows XP Professional. The user complains that within the last week, his computer has been inexplicably locking up during normal operations. Alex, exercising normal troubleshooting procedures, asks him if any different hardware or software has been installed over the past week. The user reports that just before the problem started, he visited a freewaresite and downloaded a number of utilities that were purported to speed up disk access, file search, and startup on a Windows XP Professional machine. Alex suspects that some of the utilities installed have replaced one or more of the digitally signed protected system files. He instructs the user to run the job that verifies file signatures. Which job did he specify? ANS: He specified sigverif.exe, the File Signature Verification tool. EXPLANATION: The File Signature Verification tool allows the viewing of a files name, location, modification date, file type, and version number. (Discussion begins on page 138.) REF: 4 DIF: Application NARRATIVE MULTIPLE CHOICE 17. David, a graphic designer working for a small Internet firm, wants to use his own legacy scanner with a new Windows XP Professional system. A Standard PC HAL was installed during the machine build process. Davids computer is a member of the corporate domain, and David has been granted local administrator rights by the Domain Administrator to allow him to customize the setup of his new machine. The scanner requires the installation of a proprietary SCSI card. This card must utilize a specific IRQ setting in order to be recognized by the legacy software application that interfaces with the scanner. David installs the card without incident and reboots his computer, logging on with his own credentials. The card is recognized, but Windows reports a problem during installation. David consults the Device Manager and finds that the IRQ setting required by the card is in use by another device. David attempts to use the Device Manager to reallocate the IRQ resources manually, but finds that the option to do so is grayed-out and unavailable to him. Which of the following is likely to be the problem? a. David is unable to make the necessary changes because the proprietary SCSI card did not pass WHQL testing. b. David is unable to make the necessary changes because the change can be made only from within the Windows Hardware Troubleshooter, not directly through the Device Manager. c. David is unable to make the necessary changes because he must be a member of the Power Users group in order to make these hardware changes. d. David is unable to make the necessary changes because the domain has a group policy that prevents him from doing so, even though he is a member of the local administrators group.

e. David is unable to make the necessary changes because the manufacturer of the scanner has not written the software drivers necessary to interface with the Windows XP Professional operating system. ANS: d EXPLANATION: David is attempting to make direct hardware changes, overriding the Plug and Play choices made automatically during Windows detection and installation of the device. Because he is making hardware changes only, any question of software compatibility is irrelevant. Therefore, the fact that the legacy card did not pass WHQL testing and the fact that the manufacturer has not written software drivers have no bearing on the issue at hand. The changes David is attempting to make can in fact be made from within the Device Manager and do not require the use of the Hardware Troubleshooter, and membership in the Local Administrators Group, not the Power Users Group, would confer the necessary rights to do so. However, as the computer is a domain member, Domain Policy settings inherited through Group Policy can be used to override the local administrators rights. In this case, the Domain Group Policy only allows Domain and Enterprise Administrators the rights necessary to make the changes David is trying to make. (Discussion begins on page 120.) REF: 4 DIF: Synthesis 18. Mark, a consultant, is asked to prepare a Windows XP Professional installation on a new, ACPI-BIOS machine for installation into a legacy environment. Before committing to a major network overhaul, the customers purchasing agent wishes to gather hard statistics on the speed and stability improvements offered by Windows XP Professional in comparison to the Windows 98 and Windows NT 4 Workstation machines currently in use. For this reason, the purchasing agent requests that Mark install the same legacy 10 Mbps network interface card used in the older machines. Mark installs the legacy network card, which is not PnP-compatible, and succeeds in getting the card to work in the new ACPI-BIOS machine. Which one of the following would Mark definitely NOT have done in accomplishing this task? a. Installed the legacy network interface card after configuring the jumpers to match an available IRQ. b. Forced the installation of a non-ACPI HAL during the installation of the operating system in order to allow changes in resource settings. c. Used Device Manager to determine available resources compatible with the legacy network interface card. d. Established a seperate hardware profile to manage the machine when the legacy network interface card is installed. e. Used Device Manager to verify the final working status of all installed devices before delivering the computer to the purchasing agent. ANS: d EXPLANATION: In order to allow the changes in system resource allocation that might be necessary to accommodate the legacy network interface card on a machine equipped with an ACPI BIOS, Windows would be force-installed with a non-ACPI HAL. After installing the operating system, the consultant would use Device Manager

to determine available resources and cross-reference these with those needed by the legacy interface card. He would then manually configure the card with the proper settings using the appropriate methodology for the device, which might include setting jumpers or changing firmware values through a software interface. A thorough technician would verify a successful installation by using Device Manager at the conclusion of the install to insure that no conflicts remain and all devices were functional. Use of a Hardware profile would be completely inappropriate in this situation because a hardware profiles capacity is limited to the control of driver installation. A hardware profile is not capable of controlling BIOS settings or resource allocation at the levels required by this scenario. (Discussion begins on page 120.) REF: 4 DIF: Synthesis 19. Morgan, a security specialist, is auditing a network segment in the Contoso Limited corporate office. Contoso protects its internal network by using a router and firewall to isolate it from the general Internet. Addresses internal to the network are in the private address range of 192.168.X.X. During a security audit, Morgan discovers an ACPI-BIOS Windows XP Professional machine with a second network interface card installed. The interface cards are identical in brand and model. The first card is configured with a static IP of 192.168.5.5 (within the approved internal range), but the second network interface card is configured with a static IP that places it directly on the Internet, bypassing all Contoso Internet connectivity equipment and exposing the entire network to the Internet with all its security concerns. Morgan notifies the Domain Administrator, who authorizes her to remove the public-facing network interface immediately. Morgan removes one of the network interface cards and reboots the machine. She then discovers that she has removed the inside-facing (192.168.5.5) network card and proceeds to Network Properties in order to manually reconfigure the IP address of the public-facing card as 192.168.5.5. However, when she attempts to do so, she is prevented from completing the task. The second network card no longer appears in Network Connections. Morgan confirms that the address assigned to the card she removed was indeed 192.168.5.5, and that both cards functioned perfectly before she removed one of them. Morgan consults Device Manager, where the network card now appears with a yellow exclamation point. Further investigation reveals that the device is now reporting a resource conflict, but Morgan cannot find another device in Device Manager that is using the same resources. Morgan deletes the malfunctioning card in Device Manager but does not physically remove it from the computer. She then reboots the machine. Windows XP Professional redetects and reinstalls the card, but the card does not function and still reports a resource conflict in Device Manager. After taking a minute to reason out the sequence of events, Morgan is able to use a device management tool to resolve the problem without changing any hardware. Which of the following actions did Morgan perform to rectify the situation? a. In Device Manager, she chose View, Show Hidden Devices. She removed device information for a USB keychain drive and a Bluetooth wireless mouse receiver. This freed up the system resources required by the network card and resolved the device conflict.

b. In Device Manager, she chose the disabled network adapter, then chose Properties, Driver, and instructed Windows XP to use only a digitally signed version of the device driver. This allowed the driver to load. c. In Device Manager, Morgan disables DMA access for the floppy and CD-ROM drives. This freed up the system resources required by the network card and resolved the device conflict. d. From the command line, she issued the command set devmgr_show_nonpresent_devices=1 and pressed enter. She opened Device Manager and saw that there were now two identical network cards listed, the one she had physically removed and the one that was still physically present. She deleted both cards and rebooted. Windows XP redetected the existing network card, and assigned it the proper resources. The hidden presence of the identical phantom network card was preventing the system from assigning the proper resources to the card that remaned in the system. e. She created a Hardware Profile specifically for the installation and use of a single network card. ANS: d EXPLANATION: By default, Device Manager does not display all devices. The devices that are not displayed include hidden (non-PnP) devices and phantom (disconnected) devices. In some instances, these devices can continue to consume system resources; this is especially likely if there are multiple installations of the same physical device or multiple installations of the same model device. Use of the command line variable specified allows these devices to be seen and uninstalled. The solutions in which Morgan removed a USB keychain, a Bluetooth wireless mouse, and DMA access are illogical as no conflicts existed with these devices when two network adapters were installed; removal of one would not cause a conflict where none existed before. Additionally, by their nature, USB devices, Bluetooth devices, and DMA channels would not compete for the resources used by a network interface card. The solution in which she specified installation of a signed driver is illogical in the sense that a digitally signed driver would have no effect on the assignment of resources; and, in any event, the Properties tab is unavailable for a device that appears with a yellow exclamation mark and is presently not using any resources. Finally, as stated previously, the use of a hardware profile would be completely inappropriate in this situation because a hardware profiles capacity is limited to the control of driver installation. A hardware profile is not capable of controlling resource allocation at the levels required by this scenario. (Discussion begins on page 120.) REF: 4 DIF: Synthesis NARRATIVE TRUE/FALSE 20. Simon, a Help Desk technician, receives a call from a software engineer who has installed several legacy devices into a newly-built machine. The software engineer needs to test the compatibility of a software patch she has written with these legacy devices, which are known to be installed in the field. The engineer is hoping to save testing time

by installing all the legacy devices into the same test bed and performing one round of compatibility testing before releasing the patch. However, the engineer is having a difficult time getting all the legacy devices to operate at the same time. She has experienced a number of IRQ, I/O, and DMA conflicts and has been unable to resolve them. Although she is able to free up the correct combination of resources using Device Manager, the conflicts return every time she reboots. She wants to drop the machine off in Simons lab so that Simon can take a quick look and correct the configuration. She cant understand why a brand-new machine, with a new standard install of the operating system, ACPI BIOS, high-powered processor, and generous amount of memory and harddisk storage, cannot handle a simple combination of outdated legacy devices. Simon replies that there is no need to look at the machine. He tells the software engineer that there is no quick fix for her problem. He states that he is absolutely certain that if she is determined to test with all legacy devices installed at the same time, the only solution is to rebuild the machine from scratch with a custom-installation of the Windows XP Professional operating system. Is Simons statement true or false? ANS: T EXPLANATION: Windows XP installed on an ACPI system with the ACPI hardware abstraction layer (HAL) will not allow manual changes to the resource settings. It might appear to accept changes, but will revert to its prior settings, even if an attempt is made to change the settings using the system BIOS configuration tools. To permit manual configuration of device resource settings, a Standard PC HAL must be specified during installation. Windows XP can be forced to install a specific HAL during operating system installation by pressing F5 just after starting the Windows XP operating system, at the exact time the installer is presented with the option to press F6 if you need to install a SCSI or RAID controller. (Discussion begins on page 132.) REF: 4 DIF: Synthesis

TESTBANK 05 CONFIGURING AND MANAGING THE USER EXPERIENCE TRUE/FALSE 1. The default setting for running the Desktop Cleanup Wizard is every 45 days, the frequency of which cannot be reconfigured. ANS: F EXPLANATION: The Desktop Cleanup Wizard removes icons from the desktop that have not been used in the last 60 days and places them in the Unused Desktop Shortcuts folder, which is placed on the desktop. The frequency with which Wizard is run is user-configurable. (Discussion begins on page 149.) REF: 5 DIF: Demonstration 2. The Windows XP Professional Taskbar can be configured to always appear on top of whatever applications are running. In this way, it is always available to the user. ANS: T EXPLANATION: The Keep The Taskbar On Top Of Other Windows setting prevents other application windows from covering the taskbar. (Covering the taskbar prevents the user from accessing other applications by clicking their taskbar icons.) (Discussion begins on page 160.) REF: 5 DIF: Demonstration 3. The Windows XP Professional operating system can be configured to support up to 10 monitors simultaneously, extending the desktop across each of them. ANS: T EXPLANATION: Windows XP Professional supports multiple display configurations. Multiple displays allow the extension of the desktop across more than one monitor. Windows XP Professional supports the extension of your display across a maximum of 10 monitors. (Discussion begins on page 157.) REF: 5 DIF: Demonstration 4. You must use either a dual output video card or multiple video cards when configuring a Windows XP Professional machine to support multiple monitors. Windows XP Professional provides native support for multiple monitors running on ISA, PCI, and AGP display adaptors. ANS: F EXPLANATION: You must use Peripheral Component Interconnect (PCI) or Accelerated Graphics Port (AGP) display adaptors when configuring multiple displays. ISA (Industry Standard Architecture) displays are legacy, non-Plug and Play compatible adaptors, and cannot be configured by the operating system. (Discussion begins on page 157.) REF: 5

DIF: Application MULTIPLE CHOICE 5. Which of the following correctly describes the concept of Hot and Warm docking/undocking in Windows XP Professional? a. Hot and warm docking/undocking means the computer can be docked and undocked by simply removing it or inserting it into a docking station at any time. b. Hot and warm docking/undocking means the computer can be docked and undocked from the Windows XP Professional Start Menu without turning the computer off. c. Hot and warm docking/undocking means the computer can communicate, or dock, with any other computer running a Windows operating system using the IrDA port. d. Hot and warm docking/undocking means the computer cannot be docked and undocked from a docking station without turning the computer off. e. Hot and warm docking/undocking means the computer can be connected at any time to other computers running the Windows XP Professional operating system in order to share memory, processor power, or other system resources. ANS: b EXPLANATION: Hot and warm docking/undocking means you can dock and undock from the Windows XP Professional Start menu without turning off your computer. Windows XP Professional automatically creates two hardware profiles for laptop computers, one for the docked state and one for the undocked state. (Discussion begins on page 168.) REF: 5 DIF: Application 6. Windows XP Professional can interface through the operating system with an Uninterruptible Power Supply (UPS). Which of the following statements about Windows XP support for Uninterruptible Power Supplies is INCORRECT? a. A UPS connects between the computer running Windows XP Professional and a power source, such as an electrical outlet. b. A UPS protects attached devices from power surges and brownouts by supplying continous regulated voltage, in addition to providing backup electrical power. c. The UPS can be configured within Windows XP through the Power Options Properties dialog box. d. A UPS that is not listed as compatible in the Windows Catalog may still be useable under the Generic UPS classification catagory. e. A UPS can be utilized on desktop, tower, small form-factor, and notebook computers running the Windows XP Professional operating system. ANS: e EXPLANATION: An uninterruptible power supply (UPS) is a device connected between a computer or another piece of electronic equipment and a power source, such as an electrical outlet. The UPS ensures that the electrical flow to the computer is not interrupted because of a blackout and, in most cases, it protects the computer from potentially damaging events such as power surges and brownouts. To configure the UPS,

click the UPS tab in the Power Options Properties dialog box. The UPS tab shows the current power source, the estimated UPS run time, the estimated UPS capacity, and the UPS battery condition. A UPS not listed by manufacturer and model in the Windows Catalog can be configured by selecting Generic in both the Select Manufacturer and Select Model list boxes, and then configuring the conditions that trigger the UPS device to send a signal. Windows XP software support for UPS devices is not available for notebook computers, as, in theory at least, there is no need to utilize a UPS on a notebook computer with a built-in backupthe battery power source. (Discussion begins on page 168.) REF: 5 DIF: Application 7. Which of the following user files are NOT stored remotely on the network when a roaming user profile is implemented? a. The users Start Menu b. The users My Documents folder c. The user-specific registry settings d. The user-specific .ini files from the Program Files and Windows folders e. The users Desktop ANS: d EXPLANATION: Files stored remotely on the network during the use of roaming user profiles include the users Start menu, My Documents folder, desktop, and any registry settings that are specific to the user. Other folders and files might also be part of a users profile, as required by applications managed for the user. (Discussion begins on page 170.) REF: 5 DIF: Application 8. You are assisting a user who is having some trouble reading text on her new flat-screen LCD display. The user reports that the 1280 x 1024 native resolution of the display produces type that is too small to be easily read. You know that LCD displays are optimized for display sharpness at their native resolution only, so changing the resolution would result in larger but less-focused text and general fuzziness of anything displayed on the screen. Which of the following actions would result in text that is both larger and more readable, while preserving color clarity and the sharpness of the native resolution? a. Go to Display Properties, then Screen Resolution and drag the screen resolution slider to the left, stopping at 1024 x 768. b. Go to Display Properties, Appearance, Effects, and then Use the following method to smooth edges of screen fonts, and select ClearType. c. Go to Display Properties, Desktop, and then Customize Desktop, and select Clean Desktop Now. d. Go to Display Properties, Settings, Advanced, General, and then DPI Setting and select Custom Setting, specifying an appropriate size greater than 100%. e. Go to Control Panel, Accessibility Options, and then Display and check the Use High Contrast box. ANS: d

EXPLANATION: Changing the screen resolution would defeat the requirement to maintain the display sharpness. Invoking ClearType technology would improve text display sharpness but would not meet the requirement to make the text larger. Invoking the Clean Desktop Now option would rid the desktop of rarely-used icons but do nothing to meet the requirements of the situation, and Using High Contrast would make the text larger but would not meet the requirement to preserve color clarity. There are other methodologies available to meet the requirements posed by the situation, but specifying an appropriate size greater than 100% is the only one listed here. (Discussion begins on page 148.) REF: 5 DIF: Synthesis COMPLETION 9. Windows XP Professional uses the ___________desktop concept to determine each displays relationship to others. ANS: virtual EXPLANATION: Windows XP Professional uses the virtual desktop concept to determine the relationship of each display to others being used simultaneously. The virtual desktop uses coordinates to track the position of each individual display desktop. (Discussion begins on page 158.) REF: 5 DIF: Demonstration 10. You are assisting a salesperson who has called into the Help Desk with a problem. The users laptop has a single hard drive, and he is currently using the laptop on the road while visiting potential sales partners. At one sales site, the technical staff assisted the user in connecting to the partner companys intranet to retrieve some documents, using the salespersons local administrator password to remove his computer from your companys domain and place it in theirs. The user worked the rest of the day at the sales site and is now calling you from his hotel room because he can no longer log into his computer. His account can not be authenticated, and he can no longer connect to your domain. He can, however, log in as the local administrator, and does so with your guidance. Now he panics, because none of the documents that he needs for the balance of his presentations on this sales trip are visible. The documents were stored in a folder on his desktop. You are able to help him find and retrieve the documents by having him go to the C: drive to find the _________________________________ folder, in which he will be able to find his Desktop folder within sub-folders. ANS: Documents and Settings EXPLANATION: On the local computer, user profiles are stored in the Documents And Settings folder tree on the boot partition (usually drive C:). If this folder hierarchy is browsed, folders for each user profile will be found. These folders contain subfolders, among them folders named Desktop, Start Menu, Favorites, and My Documents. A file saved to one of these folders would appear on the appropriate menu or desktop, or in the

appropriate folder of the user who is currently logged on. (Discussion begins on page 171.) REF: 5 DIF: Synthesis 11. You are assisting the Vice President of Finance, who has called in to the Help Desk with a problem: She is in Japan on a buying trip and cannot access two important financial documents that are written in Japanese. Although the VP can read Japanese, her laptop is unable to display the documents. It is corporate policy to install the \i386 Windows installation directory on the hard drives of all corporate computers, including hers. To display and read the files, you direct the VP to go to Control Panel (in Category view), Date, Time, Language And Regional Options and launch the ______________________ dialog box, and then check the Install Files for East Asian Languages box under Supplemental Language Support. ANS: Regional Language and Options EXPLANATION: To access settings for Regional and Language Options, in Control Panel, click the Date, Time, Language, And Regional Options icon. Choosing any option to format data and time or manage regional or language options will launch the Regional And Language Options dialog box. Two check boxes are available in the Regional Language And Options dialog box: The first is Install Files For Complex Script And Right-To-Left Languages (Including Thai). These files are required for Arabic, Armenian, Georgian, Hebrew, Indic, Thai, and Vietnamese. The second is Install Files For East Asian Languages. These files are required for Chinese, Japanese, and Korean. (Discussion begins on page 172.) REF: 5 DIF: Synthesis 12. The _________________ feature turns off all accessibility features except SerialKey devices after the computer has been idle for a specified amount of time. ANS: Automatic Reset EXPLANATION: This feature turns off all the accessibility features except the SerialKey devices after the computer has been idle for a specified amount of time. The General tab of the Accessibility Options dialog box allows configuration of Automatic Reset. (Discussion begins on page 178.) REF: 5 DIF: Demonstration

SHORT ANSWER 13. Talia is an efficiency expert working under contract to the Contoso Corporation. Talia is currently examining the work habits of employees in the publishing department, which produces user manuals for the electronic devices Contoso manufactures. She notices that users are constantly switching between engineering drawings that show the devices, conceptual documents that show the logic of operating the device, and desktop publishing

documents on which they are composing the user manual. What display capability should Talia suggest to greatly improve the efficiency of the publishing department? ANS: Talia should suggest multiple monitors. EXPLANATION: Multiple displays allow the Windows desktop to be extended across multiple monitors. Users in the Contoso publishing department can then keep their desktop publishing application open at all times while researching data on the extended desktop provided by the additional monitors. (Discussion begins on page 157.) REF: 5 DIF: Application 14. Jamal, a Help desk technician, is called by a user who is complaining that her task bar keeps bouncing up and down. Expanding on this initial description, Jamal is able to discern that the user is describing a situation where the taskbar disappears when the mouse cursor is moved away from the bottom of the screen, and reappears when the mouse cursor is moved back to the bottom. What Taskbar setting should be changed in the Taskbar and Start Menu Properties dialog box to change this behavior? ANS: The Auto-Hide The Taskbar setting should be changed. EXPLANATION: This setting causes the taskbar to retreat beneath the edge of the screen whenever it is not the focus of an operation. This gives an additional portion of screen space to other applications. (Discussion begins on page 161.) REF: 5 DIF: Application 15. Dan, a graphic designer, normally has multiple images and several graphics programs spread across his desktop as he readies a design. He uses a screen capture program continuously, but is annoyed that it keeps disappearing behind the multiple windows opened on the desktop as it only allows a single instance to run at any given time and drops to the background whenever it is not the program in focus. He must close or minimize at least some of these windows every time this happens, find the capture program icon on the desktop, and double-click it to return the focus to the capture program. What Taskbar setting can Dan change in the Taskbar and Start Menu Properties dialog box to allow the screen capture program to always be available with a single mouse click? ANS: Dan can change the Show Quick Launch setting. EXPLANATION: The Quick-Launch toolbar places icons for programs selected by the user directly on the taskbar, where they can be launched with a single click. (Discussion begins on page 161.) REF: 5 DIF: Application 16. Manny is the administrator of the Contoso domain. Over the past several weeks, Help Desk personnel have been occupied with an unusual amount of service calls complaining of systems failing to resume properly after invoking the screen saver. The Help desk staff have noted that the common factor in all complaints has been the use of a custom holiday screen saver users have been passing around. Manny generates an email requesting that users refrain from installing this screen saver, but installations (and calls

to the Help Desk) continue over the next few days. During a staff meeting, a junior member of the Help Desk staff says: If only we could prevent them from changing their screen savers, we could cut our support calls in half! Manny suddenly remembers that it is possible to do exactly this from a Domain level. What tool does Manny use to prevent users from changing their screen saver settings? ANS: Mannie uses the Group Policy tool. EXPLANATION: Group Policy settings are available to restrict access to display options. A Domain-based policy regarding screen savers can be established and enforced, and/or the screen saver tab can be removed from domain user desktops. (Discussion begins on page 148.) REF: 5 DIF: Synthesis 17. You are approached by your Vice President of Finance. The VP is dissatisfied with the performance of her laptop and wants to know if you can suggest a way to improve the situation. She spends a great deal of time in meetings, with her laptop running on battery power. During these meetings, she experiences periods during which she actively takes notes, followed by frequent periods where she must interact with other participants or listen to presentations. She frequently turns off her laptop during these periods as she finds she cannot make it through her daily meeting schedule on battery power if she does not. What bothers her most is the wait time after each reboot before the laptop loads the operating system and she can reopen the applications she needs for the meeting. The laptop is running Windows XP Professional, has an ACPI BIOS, a 30 GB hard drive with 24 GB of free space, and 512 MB of memory. What advanced power option could you implement to resolve all of the Vice Presidents issues? ANS: The VP could use the Hibernation option. EXPLANATION: When the computer hibernates, it saves the current system state to the hard disk and then shuts down. When the computer is restarted after hibernation, it returns to its previous state, which includes any programs that were running when it went into hibernate mode, and any local network connections that were active at the time. The Vice President could therefore expect to have enough power to make it through an entire day of meetings and also eliminate the extended wait time she was experiencing on each full reboot. (Discussion begins on page 167.) REF: 5 DIF: Synthesis NARRATIVE MULTIPLE CHOICE 18. You are contacted by a user who is having issues with his newly-installed Windows XP Professional desktop computer. The user reports that his screen saver never activates, but after about 15 minutes of inactivity, his display goes completely blank. Worse than this, if the user is away from his machine for more than 30 minutes, it takes forever for him to wake the machine up after returningthe display reactivates but there is no response to mouse or keyboard movement for 1 3 minutes. The user has resorted to

manually shutting off the machine and restarting it in this situation, which he knows is not the right thing to do. Which of the following choices is likely to be the problem? a. The settings in the ACPI BIOS are misconfigured, causing the system to go into a power conservation state. b. The system is plugged into a defective UPS, which is intermittently switching over to battery power and keeping the computer running until battery power is drained. Shutting off the computer and restarting it restores the UPS connection to line voltage and allows the UPS battery to recharge. c. The Power Options are misconfigured. This desktop is configured to use the default Portable/Laptop power scheme, which turns off the monitor after 15 minutes of inactivity and the hard disks after 30 minutes of inactivity. It takes forever to wake the machine up after 30 minutes because the hard drive must spin up in order to restore the machine state. d. The monitor is defective. Instead of displaying the screen saver after 15 minutes of inactivity, it goes blank. The user cannot log back on after 30 minutes because he cannot see anything on the screen and does not realize the machine has locked and he is being asked to supply a password before the machine will resume. e. The system power supply is defective. After about 15 minutes of operation it starts to overheat and causes the screen to go blank, after about 30 it has heated up so much that the system locks up. Rebooting the system starts the cycle over again. ANS: c EXPLANATION: The computer is acting exactly as it should when the Portable/Laptop power scheme is invokedshutting off the monitor after 15 minutes of inactivity and spinning down the hard drives after 30. It is normal for a machine to take a few seconds to respond to input after the hard drives have been shut down. The user never sees the screensaver simply because it is set to activate later (30 min) than the monitor is blanked (15 min). The scenario in which the ACPI BIOS settings are misconfigured is incorrect as the ACPI BIOS settings are always overridden by Windows XP, not vice-versa. The system cannot be plugged into a power source that is intermittent because this does not account for the screen blanking at a different time than the hard drive spinning downall components would shut down together if the UPS battery power ran down. A defective monitor that does not return from sleep mode does not fit the facts presented: The user states that the display reactivates when he returns to the machine, but the machine does not respond immediately. A defective power supply also does not fit the facts presented: The user does not state that the cycle repeats every 15 or 30 minutes, but only after 15 or 30 minutes of inactivity. (Discussion begins on page 165.) REF: 5 DIF: Synthesis 19. Maren is working her Help Desk shift when she receives a call from a member of the sales force who is having trouble finding his way to a sales meeting. The salesman is carrying a loaner laptop that has only a basic install of Windows XP Professional and Microsoft Office Small Business Edition. The salesperson has misplaced his meeting notes and lost the address of the account he is trying to visit. He has called the Sales Department for the information only to find everyone occupied at a Sales Seminar and

unable to come to the phone. He tells Maren that he has a digital photograph of the building he is supposed to be visiting. He is using Internet Explorer to display the photograph but cannot read the address of the building in the picture. In desperation, he asks Maren if there is any way she can help him get the required info from the photo. Thats easy she says. What does she instruct the salesman to do? a. Open Display Properties and drag the slider bar all the way to the left, reducing the display area to 800 x 600. b. Open Display Properties and activate ClearType. c. Open Control Panel\Accesibility Options and activate the Magnifier feature. d. Open Display Properties\Settings and reduce the color depth to 256-color. e. Open Display Properties\Appearance and change the Font Size to Extra Large Fonts. ANS: c EXPLANATION: The best solution would be to use the Magnifier, available in Accessibility Options. The Magnifier magnifies a portion of the screen to make it easier to read. It follows the mouse pointer and allows the user to control which text is magnified. Settings control the level of magnification. Decreasing the overall display depth to 800 x 600 would blur the laptops LCD display. Activating ClearType or changing the font size would do nothing to improve resolution in a photographic image. Reducing the color depth to 256-color would not help image clarity in any way. (Discussion begins on page 179.) REF: 5 DIF: Synthesis

NARRATIVE TRUE/FALSE 20. Mason is the Security Administrator of the Contoso domain. He is visited by the Manager of the Accounting department, who wants Masons assistance to improve Accounting security. The Accounting Manager frequently finds at least one, and sometimes many, of the Windows XP Professional workstations in her department still logged on and displaying sensitive corporate data at the end of the day, and the issue is even more prevalent during lunchtime. Mason replies that this problem can very easily be fixed. He states that he can configure every workstation in the Accounting department to display a screen saver after five minutes of inactivity, and to prompt for a password before clearing the screen saver and resuming work. Is Masons statement true or false? ANS: T EXPLANATION: The time the system will remain idle before the screen saver appears is user configurable. The default is 15 minutes. The Screen Saver tab also allows configuration of the system to prompt for a password before clearing the screen saver. This is a great security feature that essentially locks the system if the user does not return to the system in a timely manner, and can be accomplished globally in a domain infrastructure by implementing the practice as a domain-wide policy using a GPO. (Discussion begins on page 151.) REF: 5 DIF: Application

TESTBANK 06 CONFIGURING AND MANAGING PRINTERS AND FAX DEVICES TRUE/FALSE 1. Windows XP Professional enables you to manage printers from any computer running a Web browser. ANS: T EXPLANATION: Windows XP Professional enables management of printers from any computer running a Web browser, regardless of whether the computer is running Windows XP Professional or has the correct printer driver installed. To access a printer using a Web browser, a print server running Windows XP Professional must have Microsoft Internet Information Services (IIS) running. (Discussion begins on page 209.) REF: 6 DIF: Demonstration 2. The Windows XP Professional fax component is installed by default. ANS: F EXPLANATION: The fax component of Windows XP Professional is not installed by default. It needs to be installed by selecting Fax Services in the Windows Components Wizard accessible from Add Or Remove Programs. (Discussion begins on page 214.) REF: 6 DIF: Demonstration 3. A Line Printer Daemon (LPD) print server is required in order to print Adobe PostScript documents. ANS: F EXPLANATION: LPD is a UNIX or UNIX-like print server that receives print jobs from the corresponding LPR utility on the client system. Neither is a specific requirement for printing Adobe PostScript Documents. (Definitions can be found in the Glossary.) REF: 6 DIF: Demonstration 4. Each printer in a printer pool is individually accessible to the network user. ANS: F EXPLANATION: A printer pool consists of two or more printers that are connected to one print server and act as a single printer. (Discussion begins on page 201.) REF: 6 DIF: Demonstration MULTIPLE CHOICE 5. Which of the following is NOT a correct description of Windows XP Professionals capabilities as a Print Server?

a.Windows XP Professional is limited to 10 concurrent connections from other computers for file and print services. b. Windows XP Professional does not support file and print services for NetWare clients. c. Windows XP Professional does support file and print services for Macintosh clients. d. Windows XP Professional does support file and print services for Unix clients. e. The Windows XP Professional computer can act as a repository for print drivers supporting older versions (i.e., Win95, Win98, WinME) of the Windows operating system. ANS: c EXPLANATION: Windows XP Professional does not support file and print services for Macintosh clients. All remaining statements are correct. (Discussion begins on page 201.) REF: 6 DIF: Application 6. You are called to assist a user who is trying to install a Plug and Play printer on a computer running Windows XP Professional. The computer connects to the printer with a standard USB cable. The user explains that he has installed the printer drivers from the manufacturers CD-ROM, but he cannot get the printer to function. He has installed the printer twice using the Add Hardware Wizard, and removed it twice using Device Manager. Device Manager displays the printer with a yellow exclamation point and reports that the proper drivers will not load. Which of the following is the easiest way to install the printer? a. Reinstall the printer using the exact same steps as the user. In Device Manager, right click the printer showing the yellow exclamation point. Choose Update Driver from the menu and point the installation routine to the driver located on the manufacturers CD_ROM. b. From the Start Menu, choose Printers and Faxes and then Add a Printer. This will invoke the Add Printer Wizard and step you through the process of installing the printer. c. Plug the USB cable into the printer. Plug the printer into a power outlet. Turn the printer on. Windows XP will detect the plug and play printer and install it automatically or prompt you for the exact input it needs to complete the installation. d. In Device Manager, right click Ports and verify that the USB printer port is missing. Choose Add a New Port and install a USB printer port. Turn the printer on and reinstall the drivers. e. In Device Manager, right click Universal Serial Bus Controllers and verify that the USB root hub shows no printer function as one of its properties. Invoke the troubleshooter from the General tab of the Properties page and answer the prompts as appropriate. The Windows Troubleshooter will assist you in configuring the USB printer functionality. Turn the printer on and reinstall the drivers. ANS: c EXPLANATION: A PnP-compatible print device that connects through a USB port, an IEEE 1394 interface, or any other port (such as IrDA or Bluetooth) that supports automatic detection of devices, does not require the Add Printer Wizard. Simply plug the printer cable into your computer and turn it on. Insure that a wireless device is within range and correctly oriented. Windows then installs the printer for you. Reinstalling the printer manually and then trying to update the drivers or installing with the Add Printer

Wizard are both far more complicated. USB Printer Port is not a valid port type that can be manually added in Windows XP Professional, and the USB Root Hub would never show a printer function as one of its properties in Device Manager. (Discussion begins on page 185.) REF: 6 DIF: Application 7. A sales representative is visiting your CEO. The sales rep is not a member of your Active Directory domain. She is using her own laptop computer, running Windows XP Professional, and is a member of her corporate workgroup. The CEO asks you to get her hooked up to the network laser printer in the hallway outside his office as quickly as possible, as she will need to print some cost-analysis spreadsheets as their meeting progresses. What is the fastest way to get the documents printed, allow the meeting to proceed without interruption, and insure that any additional documents can be printed quickly, as needed? a. Bring an available desktop printer into the CEOs office. Connect the printer locally to the Sales representatives laptop with the appropriate cable and turn it on. Allow Windows XP Professional to install the printer on her laptop. Print a test sheet to verify operation. b. Give the sales rep an account on your Active Directory domain. Give the user account permissions to access the network printer outside the CEOs office. Move the sales reps computer into your corporate domain. Log on as the user and browse Active Directory for the correct printer. Connect to the printer and print a test sheet to verity operation. c. Insure that the sales rep has Internet connectivity. Ask her to email any files she needs printed to you as an attachment. Monitor your email and print the attachments as they arrive using your own domain account. Deliver the printed pages to the salesperson and CEO as required. d. Obtain the IP address of the network printer outside the CEOs office. Using the Add Printer Wizard on the sales reps laptop, add a new local TCP IP printer port, and specify the IP address of the printer. Install the appropriate printer drivers and print a test sheet to verify operation. e. Provide the Sales representative with a loaner laptop that has membership in your Active Directory domain and an installation of standard word processing software. Allow the Sales representative to log into the domain using the loaner laptop as Guest. Give the Guest account appropriate Active Directory rights to access the network printer outside the CEOs office. Provide the sales rep a USB memory key of an appropriate size and, if necessary, instruct her in copying the files to be printed from her personal machine to the loaner laptop. Copy and print the files as necessary from the loaner laptop. ANS: d EXPLANATION: Each of the scenarios described would result in the eventual printing of the documents, but only adding a TCP/IP printer port to the sales reps laptop meets the requirements that the meeting proceed uninterrupted, the setup is speedy, and additional documents may be printed as needed. (Discussion begins on page 192.) REF: 6 DIF: Application

8. You are involved in architecting the setup of a Windows workgroup to support a small legal office. It is anticipated that the office network will experience some growth in the near future. The comptroller wishes to budget for a system that meets the offices current needs and allows room for approximately 25 percent capacity expansion over the next three years. There are currently nine people working at the firm, sometimes printing concurrently to four different printers. The comptroller feels the following configurations will meet the offices needs while holding expenditures to a reasonable level. Which one of these configuration choices does not meet the needs she has outlined? a. A File Server running Windows XP Professional b. A Print Server running Windows XP Professional c. A Backup Server running Windows XP Professional d. A RAM allocation deemed sufficient for each function+ e. A Disk space allocation deemed sufficient for each function ANS: b EXPLANATION: A Print Server running Windows XP Professional can support a maximum of 10 concurrent users and a small number of heavily-used printers. Allowing for 25 percent expansion would require the print server to support 1112 concurrent connections on five different printers, exceeding its capacity. (Discussion begins on page 198.) REF: 6 DIF: Synthesis 9. You are responsible for administrating 36 printers in three separate buildings across your corporate campus. You want to have a central point of administration, but the printers are attached to separate Windows Server 2003 print servers in each building. There is no contiguous physical network connection across the corporate campus; connectivity between the three buildings is maintained through the Internet via VPN connections, which are currently configured to allow Web traffic. What protocol will allow you to connect to the virtual printer directories on the print servers? a. HTTP b. FTP c. SMTP d. UDP e. HTTPS ANS: a EXPLANATION: Windows XP Professional enables you to manage printers from any computer running a Web browser, as long as that computer has the correct printer driver installed. This allows administration using HTTP, which can pass most firewalls. (Discussion begins on page 209.) REF: 6 DIF: Synthesis 10. A user on the third floor of your office is complaining that he is getting printouts that are garbled and meaningless. This has been happening consistently since he received his new Windows XP Professional workstation last week. You determine that the HP printer he is having issues with is used by 30 35 other users in three different departments,

none of whom is having a problem printing. Knowing this, what do you suspect as the source of the problem? a. a defective network cable at the printer b. a defective network cable at a user workstation c. an incorrect or corrupted print driver d. the print spooler service is not running on the user workstation e. defective memory modules on the user workstation ANS: c EXPLANATION: The fact that the problem is isolated to one user eliminates the printer and its network connection as a cause of the problem. Focusing then on the users machine, the fact that the user is not complaining about either local or network file corruption eliminates his local network connection and most local hardware from suspicion. This leaves the printing subsystem to examine, and an incorrect or corrupted network driver as the most likely cause of the condition described if the print spooler service was disabled the user would get no print confirmation and no output of any kind would be sent to the printer. (Discussion begins on page 212.) REF: 6 DIF: Application 11. Domenic is receiving complaints from users on the third floor that none of the five printers near their work area can be counted on to produce consistently correct documents since the printer pool was expanded. Looking for specifics, Domenic learns that these users often produce documents with the word DRAFT appearing as a watermark across the center. It is this type of document that the five pooled printers can no longer reproduce. Examining the printer pool, Domenic discovers that although all of the laser printers in the pool were made by the same manufacturer, two are the same older model and the three just added are the same, newer model. Domenic checks the maintenance records on all the printers in the pool; all have been fully checked within the last 30 days and no problems were found. Checking the manufacturers Web site, he determines that all of the printers are capable of producing watermarked documents. Eliminating hardware as a possible cause, what does Domenic identify as the problem with the printer pool? a. Difference in Network Connection Speeds at Printers b. Insufficient Disk Space to Spool Print Jobs c. Incorrect Print Driver d. Printers Paused In Print Queue e. Improper Forms Assigned to Print Trays ANS: c EXPLANATION: A printer pool consists of two or more printers that are connected to one print server and act as a single printer. Although the printers should be identical, it is possible to use printers that are not identical but use the same printer driver. In this scenario, documents printed correctly on the two older printers until the three newer ones were added to the pool. Domenic discovers that the pool is using the driver that came with the two older printers, and that a different driver is required in order to produce watermarks on the newer printers. This different, newer print driver is backwards compatible and will allow all models in the printer pool to reproduce the watermark.

Since only print features that are supported by the common print driver are available to the pool, the watermark will not print until the driver is upgraded. A difference in network communication speeds would result in some printers printing equivalent print jobs slower than others, but not in the loss of information sent to the printer. Insufficient disk space for spooling would affect all print jobs, not just jobs with watermarks, and would result in error messages on the user workstations. Printers paused in the print queue would result in no printing whatsoever until the queue was released, and improper forms assigned to print trays would result in print jobs printing properly but on the wrong size or shape paper. (Discussion begins on page 201.) REF: 6 DIF: Synthesis COMPLETION 12. Printers that are on print servers running Unix/Linux and running the _________ server service can be advertised in Active Directory. ANS: Samba EXPLANATION: This server service allows these servers to function as member servers in an Active Directory domain. Clients can browse and connect to these printers as if the printers were hosted on Windows Servers. (Discussion begins on page 190.) REF: 6 DIF: Demonstration 13. You are assisting a frustrated department manager. He is complaining that his employee productivity is down noticeably since his travel department began to share a printer with the bookkeeping department. His employees frequently end up waiting for a page or two to print while the printer churns out 50-page bookkeeping journals. Most frustrating of all for the travel manager is that these journal prints then sit in the printer output tray for hours on end. You visit the bookkeeping manager, and she explains that her department must print out month-end journals as per state law. The journals are large and printing is usually spread out over a number of days. However, she says, nobody actually looks at them, as the actual accounting is done throughout the month on individual PCs. For this reason, the bookkeeping manager does not care when the journals are printed, as long as they are printed once a month as required. You realize that this is a perfect situation to implement a printer ___________________. ANS: schedule EXPLANATION: If there is no urgency for a particular set of documents to be printed during business hours, a printer schedule can be created. A printer schedule directs documents to a commonly-used print device but restricts the times the device is available to produce output. Users can send large documents to the printer all day long, but they will begin to print only when the schedule allows, preferably after business hours. (Discussion begins on page 206.) REF: 6 DIF: Application

14. You are involved in architecting the setup of an Active Directory domain for a small Real Estate office. The office is relocating to a new facility and is taking this opportunity to improve the business network. Your responsibility is to manage efficient setup and location of the printers. The new office is in a residence that is being converted for business use. It consists of four floors, each of which will have offices. A dedicated computer room will be located in the basement. There will be two Windows XP Professional print servers located in the computer room, one business-class laser printer on each of the four office floors, and one color laser printer on the first floor and one on the fourth floor. In addition, all four floors will be equipped with a single centrallylocated networked ink-jet printer, for a total of 10 networked printers. Users are expressing concern that with so many printers scattered over so many floors, it will be impossible to know where the closest printer is. You know, however, that the Printer Installation Wizard will present the Location and Comment page. When you supply descriptive information about the printers on setup, it will be displayed whenever the user searches ____________________________ for a printer. ANS: Active Directory EXPLANATION: These printers will be installed on the print servers using the Add Printer Wizard, which contains the Location And Comment page. Entering descriptive information about the printer and its location provides a more detailed description of the printer. When the computer running Windows XP Professional is part of a domain, Windows displays the values entered on the Location And Comment page when a user searches Active Directory for a printer. This will help the user easily identify and locate the printer. (Discussion begins on page 199.) REF: 6 DIF: Synthesis 15. A number of executive assistants at your company have complained to their bosses that they are spending too much time waiting for documents to print or making repeated trips to check for their documents. This sometimes results in missed phone calls or executives answering their own phones while their assistants are at the printer pool. You are approached by three executives asking for their own printers to address this problem. However, there is a simpler way to deal with the complaint while staying on budget. You rearrange the printer pool and assign relative _________________ to the printers, assigning a 99 to the executives, an 80 to the assistants and a 50 to other users of the printer pool. ANS: priorities EXPLANATION: By assigning priorities to printers, you can ensure that users you designate as privileged print before users with lower priority. This requires two or more printers for each print device. Each printer receives a priority relative to the others, with users requiring the higher priority using the high-priority printer. Printer priorities range from 1 (the lowest) to 99 (the highest). Users ability to print to the high-priority printer is controlled through NTFS permissions. (Discussion begins on page 205.) REF: 6 DIF: Application

16. Users on the second floor of your office are complaining that they are getting intermittent large printouts that are garbled and meaningless. Their print jobs seem to disappear when this happens, and have to be resent to a different printer in order to complete them. You investigate and realize that the garbled printouts are actually groups of control characters used for various printer languages. You determine that the HP printer having issues is located between the graphics and accounting departments of your company. The graphics department is sending graphics-laden Post-Script printer language documents to the printer while the accounting department is sending PCL printer language spreadsheets. Fortunately, you know that this problem is easily resolved by sending the printer ______________________ pages that Windows XP Professional stores in the %systemroot%\system32 folder at the head of each print job. ANS: pre-formatted separator EXPLANATION: Some print devices can switch between print modes that take advantage of different device features. You can use separator pages to specify the correct page description language. For example, you can specify PostScript or Printer Control Language (PCL) for a print device that can switch between different print modes but cannot automatically detect which language a print job uses. (Discussion begins on page 208.) REF: 6 DIF: Application MATCHING 17. Use the list of selected printing capabilities for each level of Windows XP Professional Printer permissions (Print Permission, Manage Documents Permission, and Manage Printers Permission) below to answer the next two questions. a. Print Documents b. Pause, Resume, Restart and Cancel the Users own document c. Control job settings for all documents d. Delete a printer e. Cancel all documents f. Share a Printer g. Connect to a Printer h. Change Printer Properties i. Pause, Resume, Restart and Cancel all other users documents j. Change Printer permissions 1. From the above permissions, select the three rights allowed by Print Permission. 2. From the above permissions, select the five rights allowed by Manage Documents Permission. 1. ANS: a, b, g 2. ANS: a, b, c, g, i REF: 6

EXPLANATION: All of the permissions listed, plus the right to Change Printer Permissions, apply to the Manage Printers Permission. (Discussion begins on page 203.) DIF: Application NARRATIVE MULTIPLE CHOICE 18. You are contacted by a Windows XP Professional user who is having issues printing to the brand-new Internet printer installed in the accounts payable department. The user, working from home and connected through his cable provider, reports that he cannot browse to the printer through the Internet. The server, your companys first Internetenabled print server, was newly built and brought online yesterday. The server is running a default installation of Windows XP Professional and is connected to a new high-speed laser printer. Internet printing was tested on installation and worked properly. After confirming proper operation, the server was disconnected from the Internet and had all applicable Windows updates installed. Following company security policy, the IIS Lockdown Tool was run with default settings, and finally, the Microsoft Baseline Security Checker Tool was run with default settings to ensure that there were no security vulnerabilities. The user is able to surf the Web, ping the server by name, and display Web pages on the new server you have posted for test purposes. Which of the following is the cause of the problem? a. The IIS Lockdown tool has blocked access to Internet printing. b. The user has incorrect network settings. With the wrong DNS server specified, he cannot resolve the URL for the Internet printer. c. The user has incorrect network settings. He is using a fixed IP address and the incorrect default gateway, and cannot find his way off of his local network segment. d. The user is communicating at the wrong baud rate. The print job is timing out and knocking him offline. e. The printer is offline. ANS: a EXPLANATION: Microsofts IIS Lockdown tool for securing Web servers disables Internet printing by default. If Internet printing is to be used, IIS Lockdown must be configured to override this disabling action. The users DNS settings are correct as the user is able to surf the Web and reach other pages on the print server, indicating no problem with name resolution. in the users basic connectivity, including IP address and default gateway are correct because the user is able to surf the Web, reach other pages on the print server, and ping the print server, indicating no problem with basic connectivity. A baud rate problem does not fit with the facts as presented baud rate is relevant only in modem communications. Finally, if the printer was offline, the user would be able to reach the printer page pointed to by the URL; the page would appear but show the printer status as offline. (Discussion begins on page 195.) REF: 6 DIF: Synthesis

19. Cosmo is at work at the Help Desk when he receives a call from the manager of the finance department, asking him to meet her at the five-printer printer pool for her department. He checks to make sure that the Windows XP Professional print server servicing the finance department printer pool has no errors in its logs, and leaves for the finance department. When Cosmo arrives, the finance manager greets him with stacks of paper in each hand. We are wasting a lot of paper in this department! she says. We paid all this money for business-class printers that could handle multiple document sizes, and all Im seeing is waste! Cosmo looks at the paper the finance manager has now handed him. He notes that most of the letter size (8 x 11) paper has no bottom margin; the print runs right off the bottom of the page. Looking further, he finds that most of the legal size (8 x 14) paper has too much bottom margin, with the print stopping almost 8 from the bottom of the page. He also finds several sheets of paper with a single postal address printed vertically across the page. Well, I see what the problem is, says Cosmo, and Im sure I can resolve it. How does Cosmo most efficiently address this issue? a. Cosmo breaks up the printer pool into separate units. He assigns one pool of two printers to print only letter size documents, one pool of two printers to print only legal size documents, and the remaining printer to print only envelopes. He renames the printers with a naming convention that allows users to find and print to the appropriate printer. b. Cosmo writes a batch file that is distributed on login to all memebers of the finance department. The batch file invokes the Sysprint.sep file from the %systemroot %\system32 folder, which automatically directs the print job to use the proper paper size. c. Cosmo upgrades the printer drivers on all finance department computers running windows XP, installing the newest XP drivers. d. Cosmo assigns forms to specific paper trays on each printer in the finance printer pool and notes on each tray that the paper size should not be changed. e. Cosmo rearranges the printer priority for each of the employees in the finance department, assigning the finance manager the highest priority, and the user who incorrectly printed the envelopes the lowest. ANS: d EXPLANATION: Users are not manually selecting the correct paper size for the variety of print jobs they send to the printer pool. The best solution would be to assign forms to the different sized paper trays. A form defines a paper size. Users can then select the paper size from within their application. When the user prints, Windows XP Professional routes the print job to the tray that holds the correct form. Breaking the pool up is certainly not efficient in that it takes a lot of Cosmos time and cuts the printing efficiency of the department significantly. The Sysprint.sep file controls the sending of a separator page between prints and has no bearing on paper size selection. Upgrading the print driver on the local machines or rearranging print priority would do nothing to address the issue. (Discussion begins on page 207.) REF: 6 DIF: Synthesis 20. You are the domain administrator at Contoso Corporation, a manufacturing firm. You are contacted by the loading dock manager. The loading docks staffing requirements

change on a daily basis, depending on the shipping/receiving workload. All loading dock personnel need access to the dock printer in order to print out their picking and packing requisitions. You are called a minimum of three times a day and asked to add or remove printer permissions for these temporary employees. As the printer sits right on the dock and is used by so many people, you are also called at least once a day to clear the print queue after paper is reloaded or the printer is put back on line. The loading dock manager wants to know if there is anything you can do to streamline the process and cut down on the phone calls he has to make to you. How would you resolve the situation in a way that would best preserve efficiency and security? a. Remove the network-enabled printer from the loading dock and replace it with a newly-puchased local printer. Cable the printer to the loading dock managers laptop and allow him to administrate the printer using his local administrator account. b. Change the permissions on the network printer, giving Print permission to the loading dock manager. c. Change the permissions on the network printer, giving Manage Documents permission to the loading dock manager. d. Change the permissions on the network printer, giving Manage Printers permission to the loading dock manager. e. Create a generic print account within the domain, assign it Print permissions to the loading dock network printer, and allow all loading dock temp personnel to use the same account. ANS: c EXPLANATION: Windows XP Professional allows you to control printer usage and administration by assigning permissions. With printer permissions, you can control who can use a printer. You can also control who can administrate the printer so that you do not have to do this yourself. The loading dock manager needs elevated permissions so he can cancel, pause, resume, and restart any users documents. The minimum permission level that allows this is the Manage Documents permission. The Print Documents permission does not allow control over any users documents, and the Manage Printers permission allows controls the loading dock manager does not need, possibly impacting security and/or efficiency. Purchasing a stand-alone printer for loading dock use would not be an efficient solution, and the generic account would not provide the loading dock manager with the necessary ability to cancel, pause, resume, and restart any users documents. (Discussion begins on page 203.) REF: 6 DIF: Application