The Learning Exchange

Strategic Plan
2011/2014

OUTREACH

TRAININ G

TUTORING

SUPPORT

PREVENTION

AWARENESS

E x c e l l e n c e i n L i te r a c y

THE LEARNING EXCHANGE

Strategic Plan 2011 to 2014

Strategic Planning Team: Mona Arsenault Darlene Brown Christiane Dabbagh Lazar Jevremovic Karen Mockler Diane Richard Valerie Sauriol Written by: Darlene Brown Edited by: Darlene Brown

For 2011 to 2014 Format and Editing by Darlene Brown

STRATEGIC PLAN ~ 2011 TO 2014

Our mission
Our raison dtre The Learning Exchange (TLE)/Centre Lire-crire is a volunteer not-for-profit organization dedicated to addressing the needs of the Laval and North Shore English-speaking community. The Learning Exchange serves, recruits, trains, and supports members of the community through reading, writing, numeracy, and lifeskills programs.

Our vision
What we aspire to do The Learning Exchange strives for excellence in literacy by promoting and fostering a commitment to life-long learning through outreach, prevention, and training.

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STRATEGIC PLAN ~ 2011 TO 2014

Our mandate
What we do The Learning Exchange (TLE)/Centre Lire-crire is a volunteer not-for-profit organization dedicated to providing: Adult Literacy and Tutoring: one-on-one and small group instruction to adults in need Volunteer/Tutor Training Public Awareness and Sensitization Volunteer/Student Recruitment Community Resource and Learning Centre Volunteer/Student Outreach and Retention Prevention and Intervention

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STRATEGIC PLAN ~ 2011 TO 2014

Our core values

What defines us and drives us At TLE we value: Creativity Commitment Life-long learning Leadership Integrity Teamwork

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STRATEGIC PLAN ~ 2011 TO 2014

Our Board of Directors

For 2011/2012 President: Mona Arsenault Vice-President: Lazar Jevremovic Secretary: Christiane Dabbagh Treasurer: Valerie Sauriol Director: Enza Ciampenelli

Our staff and consultants

For 2011/2012 Executive Director: Darlene Brown Administrative Assistant: Karen Mockler Communications Consultant: Margo Legault Financial Officer: Diane Richard Library Consultant: Karen Mockler Web Master: Errol Pinto Tutor Trainer: Darlene Brown

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STRATEGIC PLAN ~ 2011 TO 2014

The Learning Exchange

Structure
FUNDING SOURCES
Core funding: Mininstry of Education Leisure and Sports Project funding: i.e. Canadian Heritage Donors: Individuals and organizations Sponsors: i.e. Canada Post Staff & Consultants Board of Directors President Past President Vice-president Secretary Treasurer Directors (two) Executive Director Administrative Assistant Financial Officer Communications Consultant Library Consultant Tutor Trainers Webmaster Volunteers Volunteers One-on-one tutors Small group tutors Class tutors: Literacy classes Basic English classes Basic math classes Basic computer classes General education students

Students One-on-one students Small group students Class students: Literacy students Basic English students Basic math students Basic computer students General education students

Standing Committees Finance Committee Personnel Committee Nominations Committee

Adhoc Committees (examples) Public Relations Committee Social Committee Family Literacy Committee Student Committee

TLE is a Member of: Center for Literacy Literacy Foundation Literacy Volunteers of Quebec Quebec Association for Adult Learning Quebec English Literacy Alliance Partnerships and Affiliations ABC Life Literacy Canada Center for Literacy Girls Action Network Literacy Volunteers of Quebec National Adult Literacy Database Networking Partnership Initiative Quebec English Literacy Alliance Rseau pour le dveloppement des comptences par lintgration des technologies/ RECIT Volunteer Canada

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THE LEARNING EXCHANGE STRATEGIC PLAN

TLEs Strategic Plan

Sustainability
Strengthening TLE Goals: Raise awareness and understanding of literacy services Expand partnerships and strengthen connections Develop and maintain solid infrastructure Increase overall membership

Excellence
Provision of Services Goals: Develop and improve services & programs Improve access and intake procedures Provide quality training and professional development Be responsive to the membership and community: Implement new services and programs based on needs

Effectiveness
Member outreach, support and recognition
Goals: Provide members with networking opportunities Provide students with the necessary tools and skills to function successfully in everyday life Ensure members are engaged and have a positive experience

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THE LEARNING EXCHANGE STRATEGIC PLAN

TLEs Strategic Plan

Priorities at a glance:
Strengthening TLE Awareness and understanding

Sustainability

Partnerships and connections

Infrastructure
Membership Member outreach, support and recognition Networking opportunities Tools and skills Engagement and experience

students

volunteers

Core Values:
Creativity Commitment families Lifelong Learning Leadership Integrity Teamwork partners & supporters staff & consultants community

Effectiveness

Excellence

Provision of services & programs

Services and programs

Access and intake procedures Training and professional development
The Learning Exchange Strategic Plan 2011 to 2014

Membership and community needs

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HE LEARNING EXCHANGE STRATEGIC PLAN 1 TSUSTAINABILITY / STRENGTHENING TLE

Sustainability
Strengthening TLE
Goals
Raise awareness and understanding of TLE services
Marketing Communication/Promotional TLE Website/Learning Links

Expand partnerships and strengthen connections

Partnerships and Networking

Develop and maintain solid infrastructure

TLEs Infrastructure Committees and Board of Directors Staff and Consultants Funding

Increase overall membership

Recruitment and Retention

Target population
General public Local Vimont and Laval communities: Partners & supporters (current and potential) Organizations/community services Commercial businesses Industry Political members Residents Media TLE members and staff NALD and Website hosts Other literacy organizations and service providers: local, provincial and national RECIT Ministry of Education Leisure and Sports Partners and supporters Sir Wilfrid Laurier School Board: CDC Vimont members Staff and clientele/members (i.e. commissioners, teachers, students, etc.) Elementary/High Schools CDC Laurier Adult Education centers SARCA center Governing Board

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HE LEARNING E / PROVISION OF S PLAN 2 TEXCELLENCE XCHANGE STRATEGICERVICES AND PROGRAMS

Excellence
Provision of services and programs
Goals

Services and Programs Book Club Family Literacy Program Resource Center/Drop-In ICTs/ Equipment Library/on-line library Access to Services Intake and Matching Procedures

Develop and improve services and programs

Improve access and intake procedures

Provide quality training & professional development

Basic Training/New Volunteers ICT Training Workshops/ Professional Development

Be responsive to the membership and community

Program development

Target population
General public Local Vimont and Laval communities: Partners & supporters (current and potential) Organizations/community services Commercial businesses Industry Political members Residents Media TLE members and staff New and current volunteers/tutors/students Past students and tutors Board of Directors Staff Tutor trainers The Learning Exchange Strategic Plan 2011 to 2014 Partners and supporters Sir Wilfrid Laurier School Board: CDC Vimont members Staff and clientele/members (i.e. commissioners, teachers, students, etc.) Elementary/High Schools CDC Laurier Adult Education centers SARCA center Governing Board Other literacy organizations and service providers: local, provincial and national RECIT NALD and Website hosts

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HE LEARNING EXCHANGE STRATEGIC PLAN 3 TEFFECTIVENESS / MEMBER OUTREACH, SUPPORT AND RECOGNITION

Effectiveness
Member outreach, support and recognition
Goals
Provide members with networking opportunities
Networking

Provide students with the necessary tools and skills to function successfully in everyday life
Student Development Student Resources

Ensure members are engaged and have a positive experience

Events Support and Recognition

Target population
TLE members: New and current volunteers/tutors/students Past students and tutors Board of Directors TLE Committees Sir Wilfrid Laurier School Board students: Literacy Pre-secondary Math Computer Secondary Cycle I and II

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THE LEARNING EXCHANGE

At a Glance: TLE Strategic and Action Plan 2011 to 2014

Strategic Directions

1. SUSTAINABILITY > STRENGTHENING TLE

2. EXCELLENCE > PROVISION OF SERVICES AND PROGRAMS

3. EFFECTIVENESS > MEMBER OUTREACH, SUPPORT AND

RECOGNITION

Goals Raise awareness and understanding of literacy services available through The Learning Exchange Expand partnerships and strengthen connections Provide quality training and professional development Develop and maintain solid infrastructure Be responsive to the membership and community Increase overall membership Main Initiatives and actions Raise awareness and understanding of literacy issues and services
Marketing 1.1 1.2 1.3 1.4 Regularly promote the recognition of The Learning Exchange and its vision/mission, within the community and amongst partners In 2012 create a 3 year marketing plan Work through marketing objectives 2012 to 2014 In 2014 review Marketing Plan 2.1 2.2 2.3 2.4 Actively seek funding for services and programs Annually target services, programs and projects to develop/promote Keep TLE relevant by responding to needs of the community Regularly promote and market services, events, information and programs

Develop and improve services & programs Improve access and intake procedures

Provide members with networking opportunities Provide students with the necessary tools and skills to function successfully in everyday life Ensure members are engaged and have a positive experience

Develop and improve services & programs

Services and Programs

Provide members with networking opportunities

Networking 3.1 3.2 Regularly provide networking opportunities amongst members, Board and staff Regularly, provide opportunities for students to interact with learners from other councils

Provide students with the necessary tools and skills to function successfully in everyday life
Student Development 3.3 3.4 3.5 3.6 Annually, provide diverse range of learning opportunities for students Annually, include student submissions in TLEs newsletter Starting in 2011, increase learning opportunities and resources for adult learners who are parents Starting in 2012, survey students re: program success

Communication/Promotional 1.5 Ensure regular communication of The Learning Exchange news and information to members, other literacy providers, partners, schools and community organizations 1.6 Annually hold communication events 1.7 As needed, distribute communication packages and promotional materials at events within the community 1.8 Update promotional materials as needed 1.9 Improve/increase social media presence 2012 to 2014 1.10 Starting 2012, involve community members/organizations in literacy recognition

Book Club 2.5 2.6 Continue to build upon Book Club membership Establish regular location for meetings

Family Literacy Program 2.7 Continue to build upon family literacy initiatives within the community 2.8 Provide schools and community organization information, resources and support for Family Literacy Day initiatives 2.9 Secure funding to design/develop TLE Connections website 2.10 Regularly work with ABC Life Literacy 2.11 Annually, increase family literacy activities by 10%

Student Resources 3.7 3.8 Regularly, maintain services and programs related to student resources i.e. Learning Links, TLE newsletter, etc. Increase resources for students re: Essential Skills

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THE LEARNING EXCHANGE

At a Glance: TLE Strategic and Action Plan 2011 to 2014

Strategic Directions

1. SUSTAINABILITY > STRENGTHENING TLE

TLE Website/Learning Links 1.11 Regularly link The Learning Exchange website to other literacy and community organizations sites 1.12 Annually, retain service of webmaster 1.13 Regularly, update and monitor site for effectiveness and trends 1.14 Annually, update/upload master documents in the fall 1.15 Annually update/increase TLEs social media/networking sites 1.16 Starting in 2008, continue to develop, update and promote the Learning Links website

2. EXCELLENCE > PROVISION OF SERVICES AND PROGRAMS

Resource Center/Drop-In 2.12 Annually build resource and information collection 2.13 Maintain quality of services for staff, students, volunteers and community 2.14 Starting in 2012, establish an Essential Skills section in library 2.15 By 2012, have wireless access accounts (sign-in names) available for all members at Resource Center 2.16 Starting in 2013, improve drop-in access 2.17 By 2014 have Resource Center fully updated ICTs/ Equipment 2.18 Regularly, maintain, update, upgrade and purchase necessary equipment for Resource Center 2.19 Regularly update staffs ICT as needed 2.20 Add a SmartBoard and related equipment to Resource Center 2.21 By 2012, have working computer for library access 2.22 By 2013, replace old/worn library equipment/storage cases 2.23 By 2014, have three laptops for members use Library/on-line library 2.24 Annually enter/catalogue new materials on ResourceMate and update online 2.25 Annually maintain JayWill support services 2.26 Continue annual inventory process

3. EFFECTIVENESS > MEMBER OUTREACH, SUPPORT AND

RECOGNITION

Main Initiatives and actions

Student Resources continued 3.9 Annually, increase learning opportunities by 20% 3.10 Starting in 2012, promote use of Skills for Life 3.11 By 2013, ensure accessible essential skills resources

Ensure members are engaged and have a positive experience

Events 3.12 Regularly, celebrate our members, staff and supporters through recognition i.e. Volunteer appreciation, Adult Learners week activities, etc. 3.13 Research/promote calendar of events: School Board calendars, QELA (partners, etc.), student agendas 3.14 Involve Centres and communities in annual literacy-related events i. International Literacy Day (Sept. 8) ii. Family Literacy Day (Jan. 27) *early intervention. iii. Adult Learners Week (spring) 3.15 Annually, encourage TLE students participation in the Blue Metropolis, LVQ Annual Conference, and similar events 3.16 Yearly, encourage students involvement at TLE during Adult Learners Week 3.17 Starting in 2011, annually hold two Volunteer Voice events 3.18 Starting in 2012, annually hold two Student Chat events 3.19 By 2014, increase members participation and attendance at events and workshops by 20% Support and Recognition 3.20 Regularly, recognize and support members and staffs efforts and success 3.21 Annually, promote student success through awards for adult literacy students i.e. QLWG Literacy Award, The Co-operators Learner Achievement Award, QELA Achievement Award, etc. 3.22 Regularly, write/submit articles and stories to newsletters and media 3.23 Starting in 2012, submit members names for recognition awards

Expand partnerships and strengthen connections

Partnerships and Networking 1.17 Annually, maintain existing partnerships 1.18 Annually, build two new community contacts/partnerships 1.19 Annually, increase networking opportunities by attending 2 3 new community events 1.20 Create network opportunities with: i. RCIT ii. MELS iii. NPI partners iv. McGill (ProBono program) v. SWL School Board vi. CDC-Laurier/Vimont 1.21 Every September, appoint a board member to represent TLE as Community Representative on SWL/Vimont Governing Board 1.22 Annually, review/develop a strategy and an action plan to establish productive relations and coordinated interaction with key partners 1.23 Starting September 2011, hold 2-3 annual events with key partners within the community 1.24 Involve centers and communities in events 1.25 Annually, partner with other community groups for Adult Learners Week events

Improve access and intake procedures

Access to Services 2.27 In 2011/2012 promote TLE internally 2.28 In 2011, review access to services and available support 2.29 Manage and improve access to Resource Center and TLE services to community

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THE LEARNING EXCHANGE

At a Glance: TLE Strategic and Action Plan 2011 to 2014

Strategic Directions

1. SUSTAINABILITY > STRENGTHENING TLE

2. EXCELLENCE > PROVISION OF SERVICES AND PROGRAMS

Access to Services continued 2.30 Increase opportunities for service access to community 2.31 Annually, hold ACE Community Festival Intake and Matching Procedures 2.32 2.33 2.34 2.35 2.36 Starting in 2011, establish methods to record ongoing statistics Starting in 2011, review intake and matching procedures Starting in 2012, begin update of intake and matching procedures In 2012, review methods for assessing new students By 2014, have up-to-date intake and matching procedures securely in place

Develop and maintain solid infrastructure Main Initiatives and actions

TLEs Infrastructure 1.26 Immediately increase funding to open additional 4 weeks per year 1.27 Annually, update and review all TLEs master documents 1.28 2011 AGM, have by-law revisions completed for vote by membership 1.29 In 2011, submit necessary forms and documents for changes to the Letter of Patent 1.30 By 2012 have new Letter of Patent 1.31 In 2012 , complete Policies & Procedures review based on by-laws revision and incorporate changes into Orientation manual 1.32 By 2013, following completion of reviews, print and distribute new copies of Orientation Manual to members Committees and Board of Directors

Provide quality training and professional development

Basic Training/New Volunteers

1.33 Annually, develop BODs strength by electing one new Director 1.34 Annually, promote and advertise different committees and duties 1.35 Starting in 2011, increase members involvement on committees by 10% annually 1.36 Annually, represent the issues and concerns of TLEs adult students through representation and involvement on boards, committees and other key organizations 1.37 By 2014, increase student involvement on committees and in planning by 20% Staff and Consultants 1.38 Starting in 2011, broaden and strengthen professional development programs for staff and consultants 1.39 Starting in 2011, review budget for cost of living increases for salaried employees 1.40 By 2012, increase opportunities for staff development and team building by 20% 1.41 Regularly, recognize and support staff and consultants for successes and effort 1.42 By 2013, increase budget to cover salary increase for staff

2.37 Secure additional funding to increase training schedule from three sessions offered to eight 2.38 Regularly, monitor the trends in literacy within the educational reform and adapt accordingly 2.39 Regularly, train new library volunteers and staff in use of ResourceMate 2.40 Starting in 2011, work with LVQ on Training Project 2.41 Update training to incorporate new ICTs available 2.42 By 2014, increase frequency of training and flexibility of training schedule ~ offer more training choices ICT Training 2.43 Starting in 2011, promote use of computers and related equipment 2.44 Regularly, use ICT skills training to increase the success rate of adult literacy students 2.45 Annually, implement learning opportunities for students re: ICT use 2.46 By 2013, establish an ongoing students computer group

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THE LEARNING EXCHANGE

At a Glance: TLE Strategic and Action Plan 2011 to 2014

Strategic Directions Main Initiatives and actions

1. SUSTAINABILITY > STRENGTHENING TLE

Staff and Consultants continued 1.43 By 2013, increase budget to hire a Communications Consultant on a regular basis 1.44 By 2014, increase work hours to fulltime for salaried staff: Executive Director + 10 hr per week = fulltime, and Administrative Assistant + 15 hours = fulltime Funding 1.45 Annually, request additional funding from MELS to support HR needs and growth of TLE 1.46 Annually, research potential funding sources and write proposals for funding 1.47 Starting in 2011, increase funding opportunities by 10% annually 1.48 Starting in 2011, secure funding from local MNAs 1.49 By 2014, increase funding opportunities and donations by 30%

2. EXCELLENCE > PROVISION OF SERVICES AND PROGRAMS

Workshops/ Professional Development 2.47 Annually, following the AGM, assess training and professional development needs of BOD 2.48 Regularly , promote members active participation in continued training and tutoring opportunities 2.49 Annually, bring the board, staff and other key members of TLE together for professional development, training and information exchange 2.50 Regularly, provide public workshops to members of community 2.51 Starting in 2012, develop workshops for students re: essential skills training 2.52 By 2013, broaden and strengthen professional development programs for staff and BOD 3.1 By 2014, increase event and workshop opportunities by 20%

Be responsive to the membership and community

Program/Service Development 2.53 Secure project/program funding 2.54 Regularly, increase opportunities for everyday life learning and sharing of skills 2.55 Starting in 2011, begin development of essential skills program 2.56 Develop and promote downtown library visits 2.57 CDC-Pont Viau Career Center for students 2.58 Develop activities around special calendar dates, i.e. International Womens Day, Earth Day, National events, etc. 2.59 By 2014, have new programs/essential skills/resources established 2.60 By 2014, increase learning opportunities by 30% to provide students with essential skills

Increase overall membership

Recruitment and Retention 1.50 Annually, involve existing and new partners in recruitment 1.51 Starting in fall 2011, continue to engage communications consultant to pursue new venues for recruitment 1.52 Starting 2011, establish strategies for a new recruitment campaign 1.53 Annually create a list of literacy and community events 1.54 Starting in 2012, establish member retention strategies

*All actions are dependent upon acquisition of necessary funding

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THE LEARNING EXCHANGE

At a Glance: TLE Strategic and Action Plan 2011 to 2014

THE LEARNING EXCHANGE

Strategic Plan 2011 to 2014

2011 to 2014

Created by Darlene Brown The Learning Exchange 2011

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