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A STUDY OF PERFORMANCE APPRAISAL SYSTEM AT SHRI LAKSHMI COTSYN LTD.

Summer Internship Project Report Submitted towards Partial Fulfillment Of Post Graduate Diploma in Management (Approved by AICTE, Govt. of India) Academic Session 2010-2012

Submitted By: Shikha Singh BM-010143 Under the Guidance of: Industry Guide Mr. S.D.Yadav HR Head Shri Lakshmi Cotsyn Ltd. Faculty Guide Dr. Anita Singh Area Chairperson HR IMS, Ghaziabad

TITLE FLY

CERTIFICATE

DECLARATION

This is to certify that I, a student of Post Graduate Diploma in Management (PGDM) was engaged in internship with Shri Lakshmi Cotsyn Ltd. working on the project titled Performance Appraisal at Shri Lakshmi Cotsyn Ltd., under the guidance of Dr. Anita Singh Professor (Area Chairperson HR) at Institude of Management Studies, at Lal Quan, Ghaziabad, UP. The data mentioned in this report were obtained collected by me religiously. Data obtained from Primary data, Internet, books, journals and magazines. I, here by affirm that the work has been done by me with utmost diligence and sincere Endeavour in all its aspects and results reported in this study are genuine and true to best of my knowledge.

Shikha Singh Roll No. BM - 010143

ACKNOWLEDGMENT

Preparing a Project of this nature is an arduous task and I was fortunate enough to get support from a large number of people to whom I shall always remain grateful. I would like to express my gratitude to Shri Lakshmi Cotsyn Ltd. for allowing me to undertake this project. I would like acknowledge my gratitude to Dr. R. K Bhardwaj, Director General, Institute of Management Studies, who motivated me a lot in carrying out this project. I would like to take this opportunity to thank Mr. S.D.Yadav for providing me with an opportunity to work for Shri Lakshmi Cotsyn Ltd. I am also desirous of mentioning my profound indebtedness to Dr. Anita Singh, faculty mentor, for the valuable advice, guidance, precious time and support she offered. It gives me immense pleasure to present the project report on A STUDY PERFORMANCE APPRAISAL SYSTEM IN SHRI LAKSHMI COTSYN LTD. as a part of my summer training at Shri Lakshmi Cotsyn Ltd. Fatehpur. To chase any aspiration or goal, it needs the support, assistance and supervision. So, I would like to pay my thankfulness to all the contributors who helped in this endeavor.

Shikha Singh Roll No. BM - 010143

TABLE OF CONTENTS
S.NO. 1. Chapter-1 1.1 - Executive Summary 2. Chapter- 2 2.1 - Introduction of the Study 2.2 - Objective 3. Chapter 3 3.1 - Company Profile 3.2 Performance appraisal at SLCL 4. Chapter 4 4.1 Performance Appraisal - Overview 5. Chapter -5 5.1 Literature Review 6. Chapter 6 6.1 Research Methodology 7. Chapter 7 7.1 - Analysis & Finding 8. Chapter 8 8.1 - Conclusion & Recommendations 9. Chapter 9 9.1 - Limitations TOPIC PAGE NO.

1-3

46 6-7

8 19 20 - 31

32 - 46

47 - 49

50 - 51

52 - 75

76 - 78

79 - 80

10. 11.

Bibliography Annexure

81 - 82 83 -86

S.NO. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31.

TABLES, GRAPHS & FIGURES Figure 1 Customers of SLCL Figure 2 MAP at glance Figure 3 Performance cycle at glance Figure 4 Performance and Development Planning Figure 5 Mid-Year Review Figure 6 Final Review Figure 7 Performance Appraisal Process Table 1 Purpose of Performance Appraisal Table 2 Understanding objective of performance appraisal Pie-chart -1 Understandng objective of performance appraisal Table 3 Fairness in appraisal system Pie-chart- 2 Fairness in appraisal system Table 4 Effectiveness assessment of performance Pie- chart 3 Effectiveness assessment of performance Table 5 Enhance career opportunity Pie-chart 4 Enhance career opportunity Table 6 Good scope of feedback and counseling Pie-chart -5 Good scope of feedback and counseling Table 7 Reflect the extra efforts made during job Pie-chart 6 Reflect the extra efforts made during job Table 8 Communication of job requirement Pie-chart 7 Communication of job requirement Table 9 Transparency in appraisal system Pie-chart 8 Transparency in appraisal system Table 10 Contraction of training schedule is according to the need identified in appraisal system Pie-chart 9 Contraction of training schedule is according to the need identified in appraisal system Table 11 Identification of both professional and behavioral

PAGE NO. 19 25 27 28 29 30 33 36 52 52 53 53 54 54 55 55 56 56 57 57 58 58 59 59 60 60 61

skills Pie-chart -10 Identification of both professional and behavioral 61 skills Table 12 Linked promotional policy with the appraisal system Pie-chart 11 Linked promotional policy with the appraisal system Table 13 Appropriate rating scale used in the appraisal system 62 62 63

32. 33. 34. 35. 36. 37. 38. 39.

Pie-chart -12 Appropriate rating scale used in the appraisal system Table 14 Introduction of 360degree Pie-chart - 13 Introduction of 360degree Table 15 Biasness while conducting appraisal system Pie chart 14 Biasness while conducting appraisal system Table 16 Career planning and succession planning Pie chart 15 Career planning and succession planning Table 17 Anova

63 64 64 65 65 66 66 67 - 68

Chapter - 1
Executive Synopsis