TOP 15

2011 Edition

Cloud CRM Software Vendors REVEALED

Profiles of the Leading Cloud CRM Software Vendors

For more information, visit

Business-Software.com/CloudCRM

About Cloud CRM

The benefits that can be achieved with a Customer Relationship Management (CRM) solution are clear enhanced productivity, reduced costs, increased revenues, and improved customer acquisition, service, satisfaction, and retention. Yet, for many small and mid-sized businesses, the large initial investment needed, combined with the long, expensive implementations required, make most on-site licensed CRM packages too cost-prohibitive. Additionally, few companies can devote their limited IT resources to installing and configuring hardware and software, testing the application, and supporting ongoing maintenance and upgrades. What is Cloud CRM? Cloud CRM provides a simpler, faster, and more affordable way for businesses to take advantage of powerful technology tools that streamline and automate the way customer interactions are managed across touch-points. With Cloud CRM, all hardware and software components are purchased, installed, tested, and maintained by a third-party hosting provider at a remote site. The hosting service provider also stores and manages all customer-related data. Companies need nothing more than a standard Web browser to access and utilize the CRM application and its features. Key Benefits for Your Company Cloud CRM makes customer relationship management easier and more cost-effective for businesses with IT and budget constraints. It provides all the standard functionality of licensed CRM solutions, as well as the security, reliability and performance companies need to ensure smooth customer operations, without the time and expense associated with in-house systems. Most Cloud CRM solutions employ a pay-as-you-go pricing model that eliminates upfront costs or initial fees. You would pay only for the services you use, making this approach ideal if you want to avoid wasting money on unused licenses or advanced features and capabilities you simply dont need. With Cloud CRM solutions, financial impact is minimized and ROI is dramatically accelerated.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About Cloud CRM

Additionally, there is no software or hardware required with Cloud customer relationship management. So, there are no complex, labor-intensive implementations and no ongoing maintenance and support. Time-to-deployment is shortened, and your application will be up-and-running quickly. And, because little burden will placed on your IT department, your technical staff will be free to devote more time to other important projects. And, Cloud CRM can minimize your training requirements. Because the application and its functions are accessed via an intuitive Web interface, ease-of-use is enhanced, and your staff can work in an environment they are already familiar with. Does My Company Need Cloud CRM? A Cloud CRM solution is the right choice if your company: * Requires only basic CRM functionality, and does not need industry-specific or subindustry-specific capabilities, or extensive application customization to support highlyspecialized business processes. * Does not need to make the customer relationship management application available to disconnected users with no Internet access. * Has limited IT bandwidth, and cannot commit technical resources to deploying and maintaining a CRM solution. * Is working with a smaller budget, and does not have the ability to pay for user licenses upfront. Your company should also consider a hosted or on-demand customer relationship management solution if you: * Need a fast way to upgrade to a complete CRM application from a PC-based or homegrown contact management package. * Want a solution to meet your short-term needs while you formulate a long-term customer acquisition and retention strategy. * Are unsure of how your CRM needs will change, and do not want to commit to an expensive solution that may not meet your future requirements.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About Cloud CRM

Common Cloud CRM Features Most Cloud CRM solutions provide all the standard features of in-house licensed customer relationship management packages, including components and modules for sales force, marketing, customer service, and help desk automation. Many applications available through hosting service providers also include comprehensive business intelligence capabilities for forecasting, reporting, and trend analysis. Additionally, many Cloud CRM solutions offer: * 2 x 7 Web-based access to customer-related data * Role-based security, to ensure only authorized access to sensitive customer information * Some minor customization capabilities * Integration with Web sites, e-commerce applications, ERP packages, and other systems * Full training and support services What to Look for When Choosing a Cloud CRM Provider Opting for a Cloud CRM solution instead of a licensed on-site one means that you will have to relinquish a certain amount of control over your data. Therefore, when choosing a provider for your Cloud CRM, the integrity of your mission-critical, confidential customer data is of the utmost importance. You dont want to lose this vital information, or have it fall into the hands of your competitors. Your Cloud CRM provider must have stringent measures in place to protect your data from security breaches. Additionally, they must have procedures to prevent loss of vital data and ensure uptime and information availability during outages and system failures.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About Cloud CRM

Data security features to look for include: * Advanced security, such as support for Secure Socket Layer (SSL) and data encryption * 2 x 7 system monitoring * Redundant servers * Scheduled daily backups Top Cloud CRM Vendors You have many options when choosing a CRM software vendor. To make it a bit easier, weve featured some of the leading Cloud CRM solutions in this paper. Review these vendors, and youll be well on the way to finding the right Cloud CRM package for your business.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

www.netsuite.com

info@netsuite.com |

0-27-1000

HigHligHts * Comprehensive CRM feature set with easy customization tools. * Real-time analytics dashboard. * Strong integration with Microsoft Outlook.

oWNeRsHiP: Private FouNDeD: California, 1998

HeADquARTeRs: San Mateo, California BusiNess MoDeL: Hosted

CRM PRoDuCTs: * NetSuite * NetCRM * NetERP * NetSuite Small Business * NetCommerce

CusToMeR FoCus: Small and mid-sized businesses. seLeCT CusToMeRs: Aeris.net, AMPRO, Oakland Athletics, Novak Conversions Inc., Document Sciences PRiCe: NetSuite is $99 /month base fee and $99 /user /month (includes maintenance, support is extra) NetSuite CRM+ is $129 /user /month (includes maintenance & support)

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About Netsuite
NetSuite Inc. offers hosted CRM software for small to medium businesses. NetSuite was originally incorporate as NetLedger by its founders Larry Ellison and a young protg, Evan Golberg. The companys name was later changed to its current NetSuite. NetSuite enables companies to manage all key business operations in a single system, which includes accounting/Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex setups. Finally, NetSuites patent-pending real-time dashboard technology provides an easy-to-use view into role-specific business information that is always up-to-date. NetSuites strong all-in-one front- and back-office solutions span CRM, ERP, accounting, and eCommerce making this a one-stop package for SMBs. The companys software helps you to manage your key business operations in a single, integrated system. Netsuites software solutions include: * * * * * * * NetSuite - complete CRM for mid-sized businesses NetSuite Small Business - CRM for small businesses NetSuite CRM - traditional CRM NetSuite CRM+ - Total CRM solution NETERP - Web-based accounting/ERP NetCommerce - eCommerce solution NetFlex - third-party software integration

The companys patent-pending real-time dashboard technology provides an easy-touse view into role-specific business information that is always up-to-date. At times, the comprehensive functionality adds to the products complexity. Service thresholds and per-module pricing can increase your costs. NetSuite has thousands of customers globally ranging in industry, business size and software solutions.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

www.workbooks.com | sales@workbooks.com | + (0) 118 00 100

HigHligHts * Designed for small and mid-size businesses by people whove built and run SMEs * Simple windows-like Web 2.0 interface - easier to use and quicker to adopt * Web based: No hardware or software required * Part of a suite of prospect to cash online applications * Exciting UK company, winning business against bigger players * Great customer references * Free trial available

oWNeRsHiP: Private FouNDeD: 2007

HeADquARTeRs: Berkshire, UK BusiNess MoDeL: Hosted CRM

CRM PRoDuCTs: * Workbooks CRM * Workbooks Business

CusToMeR FoCus: Small and mid-sized enterprises. PRiCe: From  per user per month.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About Workbooks
Workbooks is a web-based CRM solution that takes advantage of the very latest web 2.0 technologies. The service is competitively priced and delivers unlimited scalability and guaranteed availability. Headquartered in the UK, Workbooks Online provides a suite of easy-to-use business applications designed specifically for small and mid-size organizations to run their business - already fully integrated and delivered via Software as a Service (SaaS). Workbooks CRM and Workbooks Business comprehensively support organisations business lifecycle, including sales, marketing, sales order management, invoicing, customer service and purchasing and supplier management. Workbooks CRM and Workbooks Business help organizations improve the performance of their business; with real-time visibility of Key Performance Indicators (KPIs). Workbooks Online solutions help to increase productivity through efficiency gains and provide the framework to better manage business risk. Workbooks Online applications are pre-integrated on the WorkbooksOne technology platform. This removes the traditional requirement for small and mid-size businesses to select, purchase, implement, integrate and manage separate CRM and back-office software and associated hardware; in contrast Workbooks is ready for use as soon as you subscribe - and starts to deliver value immediately. Workbooks CRM includes key features to assist in the a number of important operations in your business including: * * * * * * * Sales Force Automation Marketing Automation Sales Order Management Customer Service & Support Purchase Order Management Invoicing and Cash Collection Company Management

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

www.microsoft.com/dynamics/default.mspx | 1-888-77-7989

HigHligHts * Highly customizable CRM application/platform. * Familiar Microsoft Outlook-like user interface. * Robust reporting engine for sharing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.

oWNeRsHiP: Public (NASDAQ: MSFT) FouNDeD: WA, 197

HeADquARTeRs: Redmond, WA BusiNess MoDeL: Hosted and On-Premise

CRM PRoDuCTs: * Microsoft Dynamics CRM

CusToMeR FoCus: Outlook users in small and mid-size businesses. seLeCT CusToMeRs: H&R Block, Expedia, Millennium Hotels and Resorts, COMPUSA, Zone Cuisine, 1-800-CONTACTS PRiCe: The full-suite Professional Edition is priced between $22 and $880 per user and $1,2 and $1,71 per server. Full-suite Small Business Edition, which is a requirement for the Small Business Edition, is priced between $0 and $99 per user and between $28 and $99 per server.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

10

About Microsoft
The full-suite Professional Edition is priced between $22 and $880 per user, and between $1,2 and $1,71 per server. Full-suite Small Business Edition, which is a requirement for the Small Business Edition, is priced between $0 and $99 per user, and between $28 and $99 per server. Microsoft Dynamics for customer relationship management empowers employees to boost sales, satisfaction, and service with automated CRM thats easy to use, customize, and maintain. Microsoft Dynamics business software offers a wide spectrum of feature-rich, affordable CRM solutions to help companies meet their specific needs. Whether a company is a small, growing business or a large organization with a high number of customers and large sales and marketing team, it can use Microsoft Dynamics to help manage relationships even better. The Microsoft Dynamics CRM suite of products provides solutions around Sales Force Automation, Customer Service, and Marketing. Sales Force Automation - Clients can get their sales force up to speed quickly with the advanced but easy-to-use features of Microsoft Dynamics CRM. Customers can take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales. The Sales Force Automation solution supports the following functions: Planning, Leads, Opportunities, Accounts, Productivity, Pipeline, Workflows, Mobility, and Analytics. Customer Service - With Microsoft Dynamics CRM customer service solutions, clients can transform customer service into a strategic asset. With a 0-degree view of the customer, agents can resolve issues quickly and reduce handling times with advanced customer service software. Through automated processes, clients can also reduce costs and help to ensure consistent customer service is delivered across all touch points. The Customer Service solution supports the following functions: Accounts, Cases, Contracts, Knowledge Base, Scheduling, Workflows, Mobility, and Analytics. Marketing - With marketing management and automation software from Microsoft

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

11

About Microsoft
Dynamics CRM, customers can market more effectively, improve productivity, and gain actionable insight into marketing campaigns. The Marketing solution supports the following functions: Data, Segmentation, Planning, Execution, Events, Response, Internet Marketing, Productivity, Workflows, Mobility, and Analytics. Extended CRM Microsoft Dynamics Extended CRM helps companies manage the other relationships that standard CRM products dont cover. This includes a companys relationship with employees, partners, suppliers, distributors, vendors, and critical stakeholders. These extended solutions are accomplished through the xRM Framework, a point-and-click feature to customize workflows, data management, analytics, and reporting. Extended CRM also includes solution management, workflows, system management, partner network, and Microsoft Dynamics Marketplace. The CRM solutions and capabilities within Microsoft Dynamics connect closely to other Microsoft technologies that companies may already use. This brings together data, helping sales people to answer customer questions without making the customer wait. When employees use the CRM functionalities of Microsoft Dynamics, they work within a familiar Microsoft software environment. This helps reduce the distraction of having to learn and work with disparate software tools. Microsoft Dynamics solutions are typically implemented by a Microsoft partner with the right industry and technical expertise. Microsoft Dynamics CRM and its global community of partners offer flexible, easy-to-use CRM solutions designed for many industries, including government offices, financial services, manufacturing, professional services, healthcare providers, retail, hospitality, entertainment, media, and education.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

12

www.omniprisecrm.com | Ed.mills@hitcents.com

| 1-800-929-82

HigHligHts * From start to finish, management can supervise a companys sales pipe line in real time * OmniSync seamlessly connects OmnipriseCRM with Microsoft Outlook * OmniAPI allows OmnipriseCRM to integrate with almost any 3rd party software * Provides a fully hosted or on premise solution * OmnipriseCRM is turnkey upgradeable to a fully functioning ERP (Enterprise Resource Planning) solution oWNeRsHiP: Private FouNDeD: 1999 HeADquARTeRs: Bowling Green, Ky BusiNess MoDeL: Hosted or On-Premise CRM PRoDuCTs: * OmnipriseCRM * OmniAPI * OmniGUI (Graphical User Interface) * OmniSync

CusToMeR FoCus: OmnipriseCRM is scalable for any size company and customizable to meet any type of industry need. Business, Educational Institution or Government Agency, OmnipriseCRM has the ability to fit any process. Instead of entering a niche market, OmnipriseCRM focuses on functionality, flexibility and ease of use to easily integrate with any existing process. seLeCT CusToMeRs: South Central Bank, Mariahs & YOLOS Restaurants Warren County, Kentucky Government, Aspire Federal Credit Union, Bowling Green-Warren County Regional Airport, Oscarware Inc PRiCe: OmnipriseCRM offers three different software packages designed to meet any size

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

About omnipriseCRM
Continually exceeding expectations by creating innovative and insightful technologically driven solutions while providing superior customer services. This is not just the mission statement but a total philosophy that has catapulted the company into the forefront of the CRM and Technology Industries. The company has grown in leaps and bounds while ensuring that all employees stay true to the mission. Customers can be sure that Hitcents.com delivers on its promise to provide Superior customer service with a dedicated staff of programmers and developers. Not only does Hitcents.com sell OmnipriseCRM, but uses the tool. Hitcents.com believes a company shouldnt be afraid to use their own products and through this usage ensures that once it gets to the customer, the quality and usability is a cut above the rest. Hitcents.com provides solutions for Customer Resource Management software and offers a rich Enterprise Resource Planning Software, Website, Marketing, Technology, Creative, Database, Productions and Self-Service solutions providing resources that can meet almost any companys technological needs from start to finish. Hitcents.com specializes in Bringing it all together! omnipriseCRM Key Features Dashboard System Data anywhere within the system may be harvested to manage at-a-glance reporting. Widgets provide snapshots of information useful for top executives and ordinary users. Custom Report Writer Create custom reports with a point-and-click custom report builder easy enough for anyone to use. Turn custom reports into real time widgets that can be shared with other users within the system. Opportunity Tracking Create, organize and manage current leads and opportunities by sales stage, sales potential, sales representative and more. Track upcoming follow-ups by opportunity or contact ensuring that regular communication is made with key customers.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

About omnipriseCRM
Organizational Management Boost user productivity with tasks and system alerts. Managers can delegate work and track employee progress in real-time. User Management Create, monitor and maintain all aspects of your employees ensuring maximum efficiency and system security. Track user activity within Omniprise. OmniDrive A virtual hard drive on the Omniprise web server used to store and back up files. Users interact with OmniDrive via a mapped networked drive making file access as easy as ever. OmniLive A Microsoft Windows-based application enhancing users Omniprise experience. Users are continually connected to Omniprise while creating a virtual private network to ensure data security. OmniSync Connects Omniprise with Microsoft Outlook automatically synchronizing and transferring contacts, calendar events, tasks, and notes in real time. OmniAPI Allows companies to create custom software integration to Omniprise without outsourcing development. OmniGUI OmniGUI for 2 and  bit Microsoft Windows offers multi tabbing, customizable navigation display, multi Monitor support and much more OmniScan Users can attach uploaded business cards, contracts, documents, and more from one easy to use application.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

About omnipriseCRM
omnipriseCRM Highlights Flexibility and ease of use puts OmnipriseCRM head and shoulders above other CRM Software providers. OmnipriseCRM, out-of-the-box, has three different configurations that can meet almost any CRM requirement but is also customizable. OmnipriseCRM is modular and works hand in hand with OmnipriseERP (Enterprise Resource Planning) allowing businesses to grow without having to rely on third party options. This platform design is built for growth improving the ROI by eliminating the need for additional training and administrating on an additional rd party software solution. Users will be familiar with the system allowing a quick transition to the ERP solution. OmnipriseCRM has an API (Application Programming Interface) that allows administrators to integrate with rd party software enhancing the existing capability of the software. omnipriseCRM Modules: * Employee Permissions * Data Import * Data Export * Omniprise Help * Filter Locking * Location, Division & Department Tracking * Personal Settings * Company Manager * Server Administration * OmniToolbox * OmnipriseCRM Dashboard omnipriseCRM Technology SaaS option provides security and reliability with built in load balancing and redundancy. Data is ALWAYS backed up, ensuring 2/7 availability. Automatic server monitoring provides optimal user experience. On premise option provides control and flexibility and quick access of data for local users. Optional backup plan provides a redundant location ensuring data safety.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

www.salesforce.com | info@salesforce.com | 1-901-7000

HigHligHts * Customizable CRM application * Access to AppExchange, a directory of third-party applications built for the Salesforce environment * CRM Markets Award 2009 for Enterprise Suite, Mid Market Suite and Small Business Suite * CODIE Award Winner, Best Business Software Solution: Salesforce CRM

oWNeRsHiP: Public (NYSE: CRM) FouNDeD: CA, 1999

HeADquARTeRs: San Francisco, CA BusiNess MoDeL: Hosted

CRM PRoDuCTs: * Personal Edition * CRM & Developer Edition * Enterprise Edition * Professional Edition * Team Edition * Unlimited Edition

CusToMeR FoCus: Companies of all sizes use Salesforce.com. seLeCT CusToMeRs: Nokia, AOL, Dow Jones Newswires, United Way, Phoenix Technologies PRiCe: Prices starts at as Little as $9/User/Month for Group Edition | Full-Featured CRM Starting at $/User/Month

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

17

About salesforce.com
Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site. Since its founding, Salesforce.com has achieved remarkable recognition with customers, partners, investors and the media. They company attributes their success to products that are easy to learn and use, can be up and running in weeks or days, fast ROI, and customer dedication. Salesforce.coms provides an array of CRM and business application services, which enable customers and subscribers to systematically record, store, and act upon business data; and to help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide postsales services. The companys CRM services principally focus on sales force automation, marketing automation, and customer service and support automation. Salesforce.coms sales force automation services enable salespeople to be productive by automating manual and repetitive tasks; provide organized data about their current and prospective customers; and help companies to establish a system and a process for recording, tracking, and sharing information. Salesforce.coms marketing automation services enable companies to manage marketing campaigns. And customer service and support automation services allow companies to interact with their existing customers in various areas. These software services are available through enterprise edition, professional edition, and team editions. Salesforce.com also provides consulting and implementation services, and training. Salesforce.com is headquartered in San Francisco, California. More than 1,000,000 subscribers and more than ,000 customers worldwide depend on Salesforce to manage their customer relationships. The companys software is used by companies of all sizes, in all industries, around the globe

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

18

www.bpmonline.com | info@bpmonline.com | + (20) 881 820

HigHligHts * BPMonline CRM merges CRM with BPM (Business Process Management) suite. This forward thinking product provides a powerful set of tools for process design fully integrated with the CRM solution. The CRM modules incorporate all the robust functionality for time optimization, sales automation, marketing automation, data and document management and analytics that you would expect.

oWNeRsHiP: Private FouNDeD: 2002

HeADquARTeRs: London, UK BusiNess MoDeL: Hosted/SaaS

CRM PRoDuCTs: * BPMonline CRM

CusToMeR FoCus: Small-sized to Enterprise companies Industry-tailored CRM+BPM solutions seLeCT CusToMeRs: Contact BPMonline for customer success stories. PRiCe: $29 user / month

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

19

About BPMonline
BPMonline was launched with a genuine desire to create a CRM solution that can help businesses build first-class relationships with their customers, deliver outstanding service, and monitor business processes. We have added process management tools into the CRM application to automate business processes and operations that are part of the CRM strategy. Moreover, business process management (BPM) can be employed to help management align tasks and activities with business strategy and current market needs. BPMonline Key Features BPMonline CRM incorporates the following features: * Enhanced Business Process Management & Workflow Management Capabilities (BPMS) * BPMN 2.0 Based Process Editor * Sales Force Automation * MarketingCampaign Automation * Account& Contact Management * Contact Profiling and Segmentation * Lead & Opportunity Management * Sales Forecasting * Quotes& Contracts * Invoicing & Payments * Email Marketing * Task and Activity Management * * * * * * * * * * Shared Calendar Email Integration Email and Documents Templates Document Management Integrated Content Library Custom Dashboards CRM Analytics, Graphs and Reporting Custom Report Engine User Profile Management Back-Office Integration
20

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

About BPMonline
BPMonline Product Highlights BPMonline CRM merges CRM with BPM (Business Process Management) suite. This forward thinking product provides a powerful set of tools for process design fully integrated with the CRM solution. The CRM modules incorporate all the robust functionality for time optimization, sales automation, marketing automation, data and document management and analytics that you would expect. The BPM module using BPMN (Business Process Modeling Notation) allows you to design and run processes directly from the solution. This means that processes designed in the solution are easily accessible and comprehensible for business users and IT staff. The key advantages of BPMonline CRM are: * BPM + CRM. BPMonline CRM software combines CRM with business process management (BPM) allowing users to streamline business processes and deliver outstanding customer experience. * unparalleled self-customization tools. IT solution that can be tailored with the click of the mouse. * open source configuration. CRM software that enables limitless extension opportunities and assures independence from vendor. * only $29 per month. Unprecedented price for cutting-edge solution. * All benefits of saas. No additional IT costs for hardware, premises, IT staff etc. Powerful data center, guarantees secured access to BPMonline CRM from anywhere in the world.

BPMonline Modules * Business Process Automation * Customer Data Management * Sales Management * Marketing Management * Time Management * Document Management * Internal Collaboration

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

21

www.infusionsoft.com | sales@infusionsoft.com | 1-8-800-000

HigHligHts * Complete all-in-one hosted marketing and sales automation solution for small businesses. * Free, unlimited phone support. * Features include email auto responders, lead nurturing, multi-media and marketing campaigns, CRM, sales force automation, e-commerce, and workflow automation.

oWNeRsHiP: Private FouNDeD: 2001

HeADquARTeRs: Gilbert, AZ BusiNess MoDeL: Hosted

CRM PRoDuCTs: * Infusionsoft

CusToMeR FoCus: Small, 2 0 employees, professional services, service providers, online retail, trade, info marketers, internet marketers seLeCT CusToMeRs: All About Spelling, Hear and Play, Trainz.com, Just A Minute LLC

PRiCe: Standard: $199/month Plus: $299/month Premier: $99/month Elite: $99/month Enterprise: $999/month *$1,00 up-front fee on all packages
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

22

About infusionsoft
Infusionsoft provides web-based CRM software and services to small businesses. Unlike traditional CRM software designed for larger companies, Infusionsofts product combines the best of CRM, direct response marketing, e-commerce and small business management into one complete system that enables small businesses to automate and improve their sales, marketing and customer management. Infusionsoft automatically manages the entire sales process from generating leads, to following up, to processing orders and collecting the cash. CRM functions include: * * * * * * * * * * Marketing automation - automatic follow-ups with customers/hs Sales force automation - automatic tracking and distribution of leads Email management - robust email tools and deliverability assurance programs Advanced auto-responders Contact management - emails, faxes, appts, tasks and phone notes in one place Referral / Affiliate / JV programs - multi-tiered affiliate structure to manage partner programs eCommerce, Shopping Cart and Offline Ordering List Management - customers and prospects segmented into meaningful lists Billing and Accounting - sales and accounting reports; automated billing Calendaring & Tasks - daily agenda and tasks viewable in the office or on the road

Key Benefits * Convert more leads from your web site * Get repeat sales from customers * Gain efficiencies with sales team * Grow your business without having to grow your staff * Anytime, anywhere access * Easy-to-use interface * Configurable for any industry * No software, hardware, or IT costs * Unlimited technical support * Advanced user permissions * Secure, tier  data hosting * Regular data backups
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

www.tracker-rms.com | contact@tracker-rms.com | + (0) 81 22 00

HigHligHts * One system tracks leads, sales, orders, projects, service & resourcing planning * Automatic workflow, alerts, notifications and integration with Microsoft, including Outlook and Projects * Real-time reporting and campaigning functionality * Centralize all company documents & standardize communications via templates * Resource and client portals for submitting tickets, timesheets and expenses and availability

oWNeRsHiP: Private

HeADquARTeRs: Amersham, Buckinghamshire, England BusiNess MoDeL: Hosted

CRM PRoDuCTs: * TrackerRMS CRM

FouNDeD: 2002

CusToMeR FoCus: Small to medium-sized enterprises for all types of industries including Marketing, Telecoms, Manufacturing, Recruitment, Sport and Leisure, Management Consulting and IT Consulting seLeCT CusToMeRs: The Nielsen Company PRiCe: 00 per user per annum

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

About TrackerRMs
TrackerRMS was formed to embrace the ever increasing needs for companies wishing to obtain access to powerful business application over the internet. TrackerRMS aim is to continually provide a feature rich yet cost effective CRM, Project, Resource and Ticket Management solution to clients without the burden of them managing their own data or integrating multiple applications. TrackerRMS delivers a fast and actionable insight into their clients and their business. TrackerRMS is an enterprise level fully hosted ASP tool which is completely customizable delivering cutting edge sales, recruitment, delivery and support tools through your browser. With TrackerRMS software there is no need to acquire any other additional software to run your business and our clients receive maximum ROI and business efficiency in the day to day running of their business. TrackerRMS sales and technical team delivers true on-demand solutions to a wide variety of industries from technical to leisure. TrackerRMS continues to update and upgrade clients systems to ensure they are always receiving the most up to date features and unrivalled customer support that the market offers. TrackerRMs Key Features The foundation component of TrackerRMS offers an all-in-one CRM solution that can be applied to any type of business that require a mechanism for tracking customer activity information and consists of the following features: * Sales Sales Force Automation and solid Opportunity Management is essential when effectively selling products or services within a sales lifecycle involving lead generation, sales calls. * Diary Management Keeping on top of your Activities is essential for any sales organization, as is the ability to keep a history of your existing meetings, calls, emails and more. * Lead & Opportunity Management The Leads function hooks directly into your website through your Contact Us page or other customized page used to attract

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

About TrackerRMs
* your clients. This allows your team to react instantly to prospects and use. * Account & Contact Management The Account & Contact Management function establishes a solid Customer Relationship Management (CRM) service that allows you to manage your day-to-day contacts and activities. * Reporting & Analytics The power of TrackerRMS is in the fact that every conceivable piece of information about your business is held within a single application, including more importantly, how this information relate. * Workflow To drive automation into the sales cycle, TrackerRMS has a subtle yet powerful workflow engine that takes the pain out of the sales process by making decisions, sending alerts, setting statuses, creating project records, updating. * Campaign Management TrackerRMS brings you a browser-based campaign tool that automates and manages multi-channel campaigns including email, fax, direct mail, web and telemarketing. TrackerRMs Highlights Alongside the day-to-day tracking of Account activity and your sales processes, there is also a set of highly productive tools to let you manage the wealth of content that supports your business. * The Document Library provides an online repository of searchable content and documents that can be categories and version controlled to ensure your teams have instant access to the latest information. Integration As most software and systems integrators will inherently know, bringing multiple systems together can be a challenge and even when done, the true value is not always realised because the applications work to different methods and processes. The advantage of TrackerRMS is therefore simple, an all-in-one solution that you can extend to meet your needs without the necessity for integration. In fact whole areas of the application can be allocated and deallocated to users in  clicks of the mouse. * MailAgent For all important communications either sent or received, the MailAgent ensures that these are held against your Contacts without the need to cut and paste or re-type. Simply BCC (blind copy) or forward your emails to your MailAgent and

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

About TrackerRMs
TrackerRMS will store a copy including any attachments automatically. * vCalendar To quickly synchronize your diary in TrackerRMS with your Outlook or other email application, our one-click vCalendar links provide an instant way to store important appointments without needing to re-create them. * Back Office Although being a web-based application, TrackerRMS can still offer a host of both push and pull integration with your back-office applications and extract reports give you an instant and up to date feeds of data. Security Of fundamental importance to all SaaS companies is the security and integrity of the data held and the access controls across your organization. TrackerRMS provides a feature rich set of security tools providing you with high levels of control at the user level which can be implemented instantly. Everything from remote access outside of your office, down to the records and reports that can be viewed, you can ensure that the right people gain access to the right information.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

27

www.claritysoft.com | 1-888-88-787

HigHligHts * Simplified CRM - Install, customize and load your data in a couple hours * Intuitive and Easy to Use * Smart client technology combines the rich user experience of a Windows Client with the deployment benefits of a web client * No hidden costs, no need to buy additional hardware or software * No Internet Required, Leverage the power of ClaritySoft with or without an internet connection oWNeRsHiP: Private FouNDeD: 200 HeADquARTeRs: Dublin, OH BusiNess MoDeL: Hosted & On-Premise CRM PRoDuCTs: * ClaritySoft CRM

CusToMeR FoCus: Small to mid-size businesses. seLeCT CusToMeRs: Muirfield Energy, EGSI Financial, Precision Medical, CareerMax, XLN Systems, Wetzel Insurance, Digital Reliance PRiCe: $2 per user per month ( year average)

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

28

About Claritysoft
ClaritySoft CRM was created on the belief that Customer Relationship Management (CRM) technology should be better. Most CRM solutions available today are bloated with too much functionality, are difficult to use and fail to provide real value to end users. Our research concluded that most salespeople and managers were dissatisfied with their existing CRM solutions and they were getting no measurable value out of those systems. ClaritySoft provides an intuitive and easy to use software solution that sales people readily adopt and leverage to drive sales performance. ClaritySoft CRM fills the space between contact management software and mid-market CRM offerings, with a CRM solution thats cost effective, implements fast, and delivers the right balance of functionality and simplicity to ensure user adoption and a successful CRM implementation. Claritysoft CRM Key Features ClaritySoft CRM includes the high value capabilities of enterprise CRM and eliminates the low value features that provide little to no benefit for most companies. ClaritySoft is thus easier to install, easier to customize and easier to use. Key capabilities include: * Account and Contact Management. * Opportunity Management and Forecasting. * Quotations and Price Books * Task and Activity Management * Shared Calendar * Email Marketing * Email and Letter Templates * Data Segmentation For Target Marketing * Easy Customization * User Profile Management Claritysoft CRM software Highlights * List Actions List Actions help you perform powerful functions on any lists of contacts such as; email, mail merge, print labels, group edit and export. In a matter of a few mouse clicks you can send out a targeted and personalized email to any group of contacts in your database.
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

29

About Claritysoft
* Data Segmentation Segment your data by capturing unique characteristics about your customers and prospects. You can then do a search on any combination of those characteristics to create a target list and perform a List Action such as email contacts. * Power Search Find anything fast. ClaritySoft offers multiple ways to find exactly what youre looking for. Whether its a single contact or group of records within a date range, ClaritySoft makes it easy to find the information you need to run your business. * Make It Yours Transform ClaritySoft into a CRM solution that looks like it was built specifically for your business. ClaritySoft provides the basic fields and tabs you need to run a good CRM system, and lets you add the fields and tabs that work best in your unique business environment.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

0

www.clickhq.co.uk | sales@clickinnovation.co.uk

| 08 88 00 20

HigHligHts * Designed, developed and supported in the UK by people who have built and run SMEs and who understand the everyday issues * Unique interface and system logic really resonates with business owners and managers * Business software specifically designed for small and medium sized businesses * User friendly solution works the way you do * Fully supported implementation process

oWNeRsHiP: Private FouNDeD: 2007

HeADquARTeRs: Gloucestershire, UK BusiNess MoDeL: Cloud SaaS

CRM PRoDuCTs: * ClickHQ CRM Software * ClickHQ Ecommerce Software * ClickHQ Small Business Software

CusToMeR FoCus: Small and medium sized businesses of all industry types.

seLeCT CusToMeRs: See company website for customer case studies

PRiCe:  per user per month including all features and telephone support

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

About Click innovation Ltd.

Click Innovation is an experienced software development company that prides itself on quickly understanding complex business challenges and in providing user friendly, value for money, easy to use software solutions that address those challenges. Click Innovations ClickHQ software is a fully featured web based CRM software system that is easy to use and can be accessed quickly and securely from any web browser. ClickHQ CRM software is designed to work as one joined up business system which will enable small and medium sized businesses to run efficiently. By focusing the system around people, and how they really work, Click Innovation clients are able to deal with more customers in less time. The system provides simple to access up-to-date data across all business functions and is designed to enable staff to easily access and disseminate information in one simple click. Click Innovation work with their customers through the implementation stage to make sure that the system is effective from day one and is configured specifically to work the way that they do. Click Innovation take full responsibility - They design, develop, deliver and support the ClickHQ solution in house in the UK. Click innovation CRM Highlights What really sets Click Innovation apart from other business software companies is: * The level of handholding and customisation at the implementation stage which is based on taking the time to understand the customers business in enough depth to tailor the system specifically for their needs. * The joined up, intuitive nature and business logic of the ClickHQ system which is based on experience in running fast growing SMEs. * The quality of the on-going UK based support and the importance placed on customer relationship management. * The overall value for money and a rapid return on investment for customers
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

About Click innovation Ltd.

Click innovation CRM Key Features * Customer and contact management * Account management * Lead and sales opportunity management * Document management * Product management * Tariffs and pricing * Quotes, proposals, delivery notes & invoices * Account ledgers, credit notes, payments received * Business process management * Diary management * Campaign management, Telesales and Email marketing * Reporting * Internal collaboration * Ecommerce integration * Outlook integration * Sage integration * API for integration with legacy systems or websites * Bespoke modules on request

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



www.c2crm.com | C2Sales@c2crm.com

| 1-888-9-2

HigHligHts * Premier IBM Business Partner. * Awards: ISM Top 15 CRM 2009, Customer Interaction Solutions 2008 Product of the Year. * Provider of both hosted and on-premise CRM software. * Browser-based, simple, affordable.

oWNeRsHiP: Private FouNDeD: 199

HeADquARTeRs: Coppell, TX BusiNess MoDeL: On-Premise, Hosted

CRM PRoDuCTs: * Relationship Management * Sales Management (SFA) * Customer Service (Call Center) * Marketing Management * Analytics * Knowledge Management

CusToMeR FoCus: Mid-sized to Enterprise companies. seLeCT CusToMeRs: Verizon Wireless, Dean Foods, Douglas Machines, Cemex, City of Coppell PRiCe: See website: www.c2crm.com

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



About C2CRM
Clear C2, Inc. is a Premier IBM Business Partner which develops applications for todays changing business world. Clear C2, Inc. was founded in 199 and is a leading IBM Independent Software Vendor focused on driving customer loyalty. Clear C2 has developed C2CRM, a browser-based CRM solution to help mid-sized companies improve productivity, save costs, increase sales and profits, and build strong customer relationships. In 2002, IBM and Clear C2 announced a Strategic Alliance making C2CRM IBMs primary CRM offering for its middle market customers. C2CRM consists of 0 modules that span six solution sets: Relationship Management, Sales Management, Customer Service, Marketing Management, Analytics and Knowledge Management, and Utilities. solution sets Relationship Management Maintains customer information in a central repository for quick access and sharing by all customer-facing and support personnel, providing a unified customer experience. Sales Management Includes all areas under Relationships, plus the capabilities required for seamless, efficient Sales Force Automation. Customer Service Tracks post sales activities, specifically, help desk support, time and material billing, and field service activity complete with a built-in knowledge base. Marketing Management Provides automated, collaborative marketing communications via the customers preferred method of contact. Companies can personalize the promotion of their products and services based on a customers individual needs. Additionally, marketers can measure campaign results from lead status to opportunity. Analytics and Knowledge Management Helps uncover the best or most profitable customers, determining what those customers really want and how best to serve them, C2 can help determine the actual costs associated with servicing a particular customer - without having to wait for reports or IT assistance.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



About C2CRM
These comprehensive modules allow companies the ability to scale the application based on needs and number of users. ClearC2, Inc., delivers customer driven technology solutions. Accessible to everyone in the organization via the Web, offered as both an On-Premise and SaaS solution, C2CRM provides instant access to critical customer and prospect related information. While 100% web based, C2CRM also provides 100% off-line capabilities, which is ideal for companies with remote sales forces. C2CRM is sold as a software and hardware solution on IBM equipment but is also platform independent. A variety of bundles offer flexibility to meet companies computing environment needs. C2 makes it easy to implement a CRM solution in stages to fit an organizations business needs.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



Pacific: www.leadmaster.com.au | Asia Pacific: CRMteam@leadmaster.com.au Asia: www.leadmaster.asia | +1 1 00 82 99 US: www.leadmaster.com HigHligHts | * * * * +  8 0 8222 Distribute, track and reassign leads in real time via the web Manage multiple marketing campaigns Develop custom fields and forms Import leads from web forms and web inquiries directly into your own LeadMaster database * Tailor access privileges to each individual user or user group oWNeRsHiP: Private FouNDeD: 200 HeADquARTeRs: Sydney, Australia (APAC Headquarters) Wanchai, Hong Kong Singapore BusiNess MoDeL: Hosted/SaaS CusToMeR FoCus: Their mission is to provide value to their customers by helping increase their sales by delivering powerful, high quality, web-based (cloud-computing) software tools for the secure sharing, distribution, tracking and data mining of customer and prospect information. LeadMaster CRM is one of the best Sales CRM solutions for the Asia Pacific area. LeadMaster is designed for flexibility and scalability which means that companies from large to small in any industry -- from high technology to insurance to real estate -enjoy the benefits derived from LeadMaster. PRiCe: Range from AUD $7 to AUD $10 per user per month. Free trial and demo available.
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

CRM PRoDuCTs: LeadMaster CRM

7

About LeadMaster
LeadMaster offers affordable web-based lead management system that provides sales and marketing solutions which enable companies to close the loop between marketing and sales and provide top-notch Customer Relationship Management (CRM). LeadMaster CRM takes data directly from landing pages into the lead management system and sends users an alert to let you know, Youve Got Leads! LeadMaster provides web-based lead and campaign management as well as powerful tools for data mining, sales forecasting and ROI measurement. LeadMaster has Sales CRM solutions that are designed specifically for the Asia Pacific area. Users can pass sales leads and other key marketing information via the web in real time to all members of the sales and marketing team, including predefined channel partners, sales representatives and field sales management. Working with LeadMaster through their SaaS (Software as a Service) model, your company can have their sales and marketing team up and running with a web-based solution tomorrow. LeadMaster Key Features LeadMaster encompasses sales and marketing solutions which enable your company to close the loop between marketing and sales and provides Customer Relationship Management (CRM) solutions and tools. It provides lead management and campaign management as well as powerful tools for data mining, sales forecasting and ROI measurement. Manage multiple marketing campaigns Develop custom web forms with easy-to-use tools Import leads from landing pages, web forms and web inquiries Tailor access privileges to each individual user Create customized email e-marketing campaigns Establish workflow automation rules - no programming required Create a white label version of your online marketing database Event Tracker to publicize upcoming events - webinars, virutal trade shows Email notifications for leads that are reassigned or require action Share campaign updates in the online Information Center

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

8

About LeadMaster
Host online event registration Store additional information within the specific lead record - sales quotes, sales rep comments, customer comments, etc. Analyze feedback on leads Import scripts for telemarketing - fully searchable afterward Perform market research analysis to improve target marketing Analyze marketing campaigns ROI Build and maintain a data mart Download targeted mailing lists Produce powerful reports - forecast, lead aging, etc. LeadMaster Product Highlights With LeadMaster CRM solutions sales and marketing teams will enjoy new levels of success. Workflow automation solutions improve sales people productivity. Multiple levels of access provide everyone in the company with just the right view of the customer. ROI analysis provides the marketing organization with the information they need to decide which marketing programs are producing the best results and the hottest leads. CRM analysis provides deeper insight into your customer relationships. Your company will know whos buying and why and where the next customer is likely to come from. CRM Solutions for Sales - with the LeadMaster CRM system leads flow into LeadMaster from the call center, landing pages etc. Youll get more leads from more places, maximize lead management and have real-time updates on your sales pipeline for sales management. Automating your sales lead management system means sales people will be able to spend more time doing what they do best - selling - instead of trying to keep track of sales leads using a spreadsheet or email program. CRM Solutions for Marketing - with the LeadMaster CRM system the marketing department will know which programs are working and why. The LeadMaster CRM system bridges the gap between sales and marketing by providing transparency to both the sales and marketing process. Complete information on each customer is available, including what sales did to follow-up.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

9

About LeadMaster
CRM Solutions for Management - with the LeadMaster CRM solution management will have real-time access to ROI information for marketing programs as well as the latest sales forecast from the sales rep around the corner to the sales team around the world. CRM for Help Desk and Support - LeadMaster has been successfully deployed for both help desk systems and support systems. All the customer information is centrally located in the LeadMaster system. Easy access to the data can provide valuable insight into future needs. CRM for Channel Management - LeadMaster is ideally suited to selling through partners and resellers. Because of the different levels of authorization and access, leads and sales can be tracked at just the right level of access whether for a single rep, a single partner, a sales district, a region, a country or the company. Your company will find LeadMaster provides seamless CRM integration with partners and sales channels. LeadMaster Technology LeadMaster Online Sales CRM is easy-to-learn and easy-to-use. On-demand means your company doesnt need any software other than their browser. The only hardware they need is their computer. There are no worries about upgrades, data center capacity, maintenance or IT costs.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

0

www.ivinex.com | info@ivinex.com | 801.91.117

HigHligHts * Unique, algorithm-based sales acceleration methodology * i-design Platform allows customers to tailor CRM applications to meet their specific business needs * An all-inclusive, streamlined CRM platform that can be customized for many verticals

oWNeRsHiP: Privately Held FouNDeD: UT, 200

HeADquARTeRs: Bountiful, UT soFTWARe MoDeL: Hosted

CRM PRoDuCTs: * Ivinex Ultimate Edition

CusToMeR FoCus: Small, medium, and large enterprises of various verticals. seLeCT CusToMeRs: Customer list available upon request PRiCe: $0 per user per month.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1

About ivinex CRM

Ivinex CRM was founded in 200 by former Siebel and Microsoft employees, Craig Austin and Derek Miner. Having watched first-hand the evolution of the CRM market as it moved from on-premise to the cloud, the founders quickly saw the need for a truly innovative CRM platform. Since its founding, Ivinex CRM has delivered on its vision of bringing the market an innovative and all-inclusive CRM platform. One of Ivinex CRMs key features is its original, market-leading user interface, which is more progressive and customizable than the UIs found in older CRM systems. Ivinex CRM also provides a platform that empowers its users. Customers can evaluate their specific company requirements and pull from market-leading methodologies that are unique to Ivinex when customizing their web-based CRM platform. Customers can also utilize Ivinexs revolutionary i-design product to create dynamic applications that cater to their companys distinct modus operandi. The i-design platform powers Ivinex CRMs flagship applications for sales and customer service, and takes customers to a new phase in the evolution of the CRM market. The Ivinex philosophy is to allow customers to take advantage of their innovative CRM offerings without being defined by them. This means customers can incorporate their ideal business model into the i-design platform rather than having to work around the functionality of older CRM structures, which are often inflexible. Another of Iviniex CRMs defining features is its algorithm-based sales forecasting. The product is unique to the Ivinex platform, and looks at real historical data to calculate a statistical probability and close dateultimately providing true data as opposed to the subjective forecasting model.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

2

About ivinex CRM

The question becomes not what can Ivinex do for you, but what cant it do. The customer is the designerits their world, and Ivinex just wants to make it better. Here are some of the ways: * Sales acceleration that takes your best sales rep and makes them better * 1-to-1 click reduction means users spend more time doing what you hired them to do * Cloud deployment anywhere, anytime * Global reporting on real-time dashboards configured with the analytics you need * Drip-marketing that alerts your sales rep on their mobile when a prospect is looking at your marketing content

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



www.salesnet.com | sales@salesnet.com | 1-8-72-82

HigHligHts * Patented sales process and workflow engine * Focused on driving sales effectiveness * Access via Web, smartphone or offline * Outlook integration * Cross-browser and platform compatible * Advanced controls * Powerful reports and dashboards allow you to see how your data is changing

oWNeRsHiP: Public (NASDAQ: RNOW) FouNDeD: 1999

HeADquARTeRs: Atlanta, GA soFTWARe MoDeL: Hosted

CRM PRoDuCTs: * Salesnet CRM Standard * Salesnet CRM Enterprise * Salesnet Mobile CRM

CusToMeR FoCus: Salesnet focuses on customers who are driven to increase sales effectiveness. Salesnet services a variety of industries including financial services, manufacturing, software, training and education. seLeCT CusToMeRs: Sovereign Bank, LXE, ITSM Academy, Namasco, Valley Bakers PRiCe: Not published.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



About salesnet
Founded in 1999, Salesnet is a pioneer in customer relationship management software. Salesnet provides a web based CRM solution that is flexible, affordable, and easy to use. Based in Atlanta, Georgia, Salesnet is part of RightNow Technologies, a provider of on demand customer relationship management (CRM) solutions that help consumercentric organizations deliver great customer experiences. RightNow Technologies is headquartered in Bozeman, Montana, employs more than 800 people, and serves over 1,900 organizations worldwide. RightNow Technologies is listed on the NASDAQ under the symbol RNOW. salesnet Key Features * Patented Sales Process Workflow Engine: Salesnets Process Builder is fully adaptable to your organizations way of doing business regardless of your industry or sales methodology. * Outlook Integration: Salesnet CRM works with Outlook to synchronize your contacts, appointments, and tasks. The Outlook integration solution also allows you to link both sent and received email messages to contact records in Salesnet CRM automatically. * Salesnet Mobile CRM: Salesnet Mobile CRM provides users access to comprehensive Salesnet CRM functionality regardless of their location. The application does not require a download and is designed to be accessed via any standards-compliant smartphone browser, including those found on the iPhone, Blackberry, Android devices, and phones running Windows Mobile. * Reports and Dashboards: The reporting capabilities in Salesnet CRM allow you to effectively forecast and track your sales, marketing efforts, and workflow. The Dashboard brings your sales and marketing data to life. * Slice and Dice Data: Salesnets ability to slice and dice your data in real time is unmatched. You can create an unlimited number of custom queries. You can also change the fields in a layout, change the order of the fields, group data and add filters. Data can be quickly exported to Word, Excel or in CSV format. * Report Snapshots: Users can take snapshots of reports and compare them to see how their data has changed over time.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



About salesnet
* Dashboard Comparison: Save and compare up to 2 instances of a dashboard to instantly see how data has changed over time. * Salesnet Security, Stability and Scalability: Salesnets application infrastructure is designed to provide airtight security, stability and scalability. * Marketing Communication Manager: Salesnet CRM integrates with Microsoft Word to allow users to create custom templates for form letters, envelopes, and mailing labels. HTML email templates and distribution lists can be created and used within Salesnet for mass email campaigns. E-mails can be generated with the click of a mouse. * Multiple Layouts and Layout Usage: Create multiple screen layouts for Accounts, Contacts and Opportunities, and grant usage rights to layouts for specific positions, teams and individuals. This allows for customized interfaces for different departments. * Importing & Exporting Data: Import data in comma separated values (CSV) file format from external sources. Export your data directly to Word, Excel or a CSV file for use in other applications. * Won/Lost Reason Codes for Opportunities: Enable your organization to analyze why its Opportunities are being Won or Lost, which is key information for improving your sales organization and increasing your bottom line. * Lead Management: By using the Lead Management functionality in Salesnet CRM, you can easily keep suspects separate from qualified prospects and existing customers. * Marketing Campaigns: For marketing managers and other executives, the effectiveness of campaigns can be easily measured with Salesnet CRM by viewing vital statistics such as responses, conversions, and budget vs actual spend. * Security Preferences: Users can specify the number of consecutive times someone can log in unsuccessfully before being automatically locked out (login attempt limit), establish password rules, use IP address restriction, create role based access rules, and restrict access to certain fields. * Individual and Company Profiles: Set locale, time zone, business hours, fiscal year, currency, and other preferences on an individual user or company wide basis. * Web Services API: Integrate your Salesnet data with other best-of-breed applications like call center, marketing automation and customer support software via XML Web Services.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.



About salesnet
salesnet software Highlights * Easy to Use Salesnet CRM automates many tasks and allows salespeople to see at a glance which opportunities need immediate attention, decreasing time in front of the computer and increasing time in front of the customer. * Powerful Reports and Dashboards Salesnet CRM allows you to view real-time information on opportunities, to see related sales activities and to distinguish how this information is changing over time. * Flexible Salesnet CRM is simple to customize with clicks not code. With our patented Process Builder, you can quickly configure Salesnet CRM to adapt to your unique processes, unlike other CRM applications that force you to adapt your processes to their CRM software. * Access from Anywhere View and edit your opportunities, appointments and other important information through your web browser, on your smartphone, or offline.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

7

www.webcrm.com

sales.uk@webcrm.com

+  8 0 8222

HigHligHts * Send personally addressed mass emails / SMS to selected target groups * Manage customers activities and notes to ensure vital customer task are never missed * Using the customizable sales pipeline and budgets customers can easily see what has been sold and forecast revenues and gross margins. * Over 5000 users and 90% subscription renewal rate * Quick to implement and adapt * Integrate to other systems thru API oWNeRsHiP: Private FouNDeD: 2002 HeADquARTeRs: Leicestershire, United Kingdom BusiNess MoDeL: Hosted/SaaS CRM PRoDuCTs: webCRM

CusToMeR FoCus: webCRM is targeted towards small and midsized enterprises that want a CRM solution that is flexible to use and, fast and easy to implement. webCRM is also able to accommodate the needs of large companies that want a flexible, intuitive solution and dont need excessive CRM tools and features. webCRM customers cover manufacturing, franchise, professional services, media, telemarketing, training, property retail and management, IT, consulting and much more. seLeCT CusToMeRs: Nathaniel Lichfield and Partners, Lambert Smith Hampton, Farnborough College, CSCS Ltd, Money Saver Magazine, Scottish Widows plc, Seafield Logistics Ltd, Spoton.net Ltd, The UK Consumer Protection Agency, Albatros Travel, Maxisat, MultiMentor, PowerPile, Viherio, Responsum, ADVICE, , The Curtain Girls PRiCe: From 1 pr. User pr. month
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

8

About webCRM
webCRM was founded in 2002 by a team of experienced sales executives with the goal of providing simple and easy to use sales & marketing solutions. The result is a simple, affordable online CRM solution that sales people really love to use. Designed especially for small to midsized businesses it is quick to implement and adapt fast, user friendly and really helps improve productivity and close more deals. We use webCRM every day to help us build and maintain a healthy business. webCRM Key Features webCRM features improve efficiency and help to enhance the quality of customer communication. The features can be turned on and off as you require: Send emails and SMS directly from Web CRM Use webCRM templates for writing personal and professional messages Send personally addressed mass emails / SMS to selected target groups Use a shared web-based calendar to see everyones appointments Outlook two-way synchronization with contacts, emails, tasks and calendar Design searches and reports in minutes Export data to Excel (or Word) and import existing data from Excel or other formats webCRM to handle enquiries and automatically create follow up activities with contact information webCRM Product Highlights A CRM solution Sales people love to use webCRM has worked hard to take the complexity out of CRM. The result is a simple, user friendly and fast CRM solution that sales people love to use. Furthermore webCRM is, quick to implement, very easy to customize & personalize. Additionally, webCRM has a great API for easy integration to other systems such as your ERP, mail, ecommerce site and much more. No Nonsense webCRM customers want to know that webCRM understands their business and they are subscribing to a service which works for them. webCRM targets the same person that sells their system to also provide any assistance and support. If it wont work for the customer, they tell them. It saves a lot of time and cancelled subscriptions, which doesnt help anyone.
2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

9

About webCRM
Successful implementation webCRM staff are all handpicked CRM experts with +10 years of experience in understanding sales processes, managing sales pipelines, managing sales teams and managing deliveries. They offer qualified and to the point assistance in order to accomplish a successful and short implementation period minimizing the implementation costs and maximising the chance of achieving the expected benefits. Real Long term value They differentiate themselves by offering continuity of service, from the initial enquiry, through evaluation and post sales support. This ensures that our account managers understand their customers business and provide the correct and most efficient solution. webCRM is about maintaining and retaining our customers. They can only do this if their systems provide a significant return on their investment. With over 90% subscription renewal rates we must be doing something right Your benefits: No long term contracts, pay as you go Users are not bound by any long-term, yearly contracts. They have the flexibility of paying monthly or yearly. Ease of Customization webCRM understands the need to customize their service to your specific needs. Their easy customization helps users get things done fast. Value for your money webCRM not only provide a great CRM software, but they also have a great price too. Subscription is only 15 /month, per user. No strings attached! Exactly what you need webCRM has exactly what businesses needs to become a more effective sales & service organization - without excessive features that will never be used.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

0

About webCRM
Its all hosted When businesses choose webCRM, webCRM does the hard work for their customers. Users do not have to buy expensive servers, software, backup solutions, etc. They can just focus on selling and leaving the rest to webCRM. Automatic updates with webCRM users will always run the latest version. Their solution is automatically updated to include any new feature releases and performance updates. webCRM Technology With webCRM, data is safe with hosted web CRM. Access to web CRM data is available on-line and users can benefit greatly from using cloud computing. Data can easily be imported and exported. Although rich in features and options, the webCRM solution can easily be configured and adapted to present to the individual user exactly the features and functions required nothing more, nothing less. This will highly increase the chance of a successful adaptation by the users.

2011, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

1