Restaurant Management www.restaurantowner.com www.restaurantdoctor.

com National Dining Guides If you are looking for a place to dine or a place to promote your restaurant, these website come highly recommended: www.DMOZ.com www.Zagat.com www.Citysearch.com www.DiRoNA.com www.Menus.com www.RestaurantRow.co m links to hundreds of US dining guides restaurant reviews Ticketmasters city guides distinguished restaurants of North Americas Award of Excellence winners thousands of restaurants thousands of restaurants

Foodservice Organizations & Associations Various foodservice and hospitality organizations, even your local restaurant associations are another wonderful resource to check out on the Internet. This listing includes restaurant associations local and national all the way to chef associations. Natl Restaurant Assoc. Natl Restaurant Assoc. Educational Foundation Delaware Restaurant Association Greater Philadelphia Restaurant & Purveyor Assoc. Michigan Restaurant Association New Jersey Restaurant Association Ohio Restaurant Association New York State Restaurant Association Pennsylvania Restaurant Association Restaurant Association of Maryland West Virginia Hospitality & Travel Association Airline Foodservice International Inflight Food Service Assoc. Bartenders National Bartenders Assoc. Bed and Breakfasts National Bed & Breakfast Association Catering National Caterers Association National Association of Catering Executives www.restaurant.org www.nraef.org 1-866-DRA-2545 1-215-769-2920 www.michiganrestaurant.org www.njra.org www.ohiorestaurant.org www.nysra.org www.parestaurant.org www.rammember.com www.wvhta.com

www.inflight.org

www.bartender.org

www.nbba.com www.nacater.org www.nace.net

Chain Restaurants National Council of Chain Restaurants Chefs American Culinary Federation James Beard Foundation U.S. Personal Chefs Association International Association of Culinary Professionals American Institute of Wine & Food Women Chefs and Restaurateurs Les Dames dEscoffier International Share Our Strength Chefs Collaborative Clubs National Club Association Concessions National Assoc. of Concessionaires Consultants Foodservice Consultants Society Intl. Convenience Stores National Assoc. of Convenience Stores Correctional Facilities American Correctional Foodservice Assoc. Delicatessens International Dairy-Deli-Bakery Assoc. Dietitians/Nutritionists American Dietetic Association Dietary Managers Association Diversity Multicultural Foodservice and Hospitality Alliance Hospitality Industry Diversity Institute

www.nccr.net

www.acfchefs.org www.jamesbeard.org www.uspca.com www.iacp.com www.aiwf.org www.chefnet/com/womenchefs www.ldei.org www.strength.org www.chefnet.com/cc2000

www.natlclub.org

www.naconline.org

www.fcsi.org

www.cstorecentral.com

www.acfsa.org

www.iddba.org

www.eatright.org www.dmaonline.org

www.mfha.net www.hrm.uh.edu/hidi

Educators & Trainers Council of Hotel and Restaurant Trainers Council of Hotel, Restaurant & Institutional Education National Restaurant Assoc. Educational Foundation Educational Institute of the American Hotel & Motel Assoc. Hospitality Business Alliance Foods and Veggies Delmarvelous Chestnuts The Worldwide Gourmet

www.chart.org/index.htm www.chrie.org www.edfound.org www.ei-ahma.org/ei1/index.htm www.h-b-a.org

www.delmarvelouschestnuts.com http://gourmet.sympatico.ca/vegetables/root/jerusalem.htm

Financial Hospitality Financial and Technology Professionals International Franchise Association American Association of Franchisees and Dealers American Franchisee Association Healthcare Foodservice National Society for Healthcare Foodservice Mgt. American Society for Healthcare Foodservice Admin. Hotels and Motels American Hotel & Motel Association Liquor Licensees National Licensed Beverage Association American Beverage Institute Managers National Bar & Restaurant Mgt. Assoc. Manufacturers, Suppliers and Distributors American Frozen Food Institute Commercial Food Equipment Service Assoc. Foodservice Equipment Distributors Assoc. Foodservice & Packaging Institute Intl Foodservice Distributors Assoc. Intl Foodservice Manufacturers Assoc. Manufacturers Agents for the Food Service Industry North American Assoc. of Food Equipment Manufact. Specialty Foods Distributors & Manufacturers Assoc. Distilled Spirits Council of the U.S.

www.iaha.org www.franchise.org www.aafd.org www.franchisee.org

www.hfm.org www.ashfsa.org

www.ahma.com

www.nlba.org www.abionline.org

www.barrestaurant.com

www.affi.com www.cfesa.com www.feda.com www.fdi.org www.fdi.org/ifda/ifda.html www.ifmaworld.com www.mafsi.org/index.shtml www.nafem.org www.specialtyfoods.org www.discus.org

Onsite Foodservice Society for Foodservice Mgt. Sales and Marketing Hospitality Sales and Marketing Assoc. Intl Schools American School Food Service Association Natl Assoc. of College and University Foodservices Sommeliers The Court of Master Sommeliers Tourism Travel Industry Association of American Vending National Automatic Merchandising Assoc. Waiters The Waiters Association Women Roundtable for Women in Foodservice Womens Foodservice Forum Intl Assoc. of Women Chefs and Restaurateurs Les Dames dEscoffier Intl Intl Franchise Assoc. Womens Franchise Committee

www.sfm-online.org www.hsmai.org www.asfsa.org www.nacufs.org www.courtofmastersommeliers.org www.tia.org www.vending.org 503-524-0788 www.rwf.org www.womensfoodserviceforum.com www.chefnet.com/wcr www.ldei.orgt www.franchise.org/em/wfc/wfc.asp

Legal Websites If you would like to keep up-to-date on the latest changes in the legal world, no matter if it is concerning the Americans with Disabilities Act, the Department of Labor, or even read the timely reviews of legal news and cases, these websites are worth the visit: LawGuru GlobalChefs IFSEA HotelTraining HospitalityAdventures HSA International HotelResource Federal Mediation and Conciliation Services DOL Employment and Training Administration Americans with Disabilities Act U.S. Department of Labor DOL Veterans Employment & Training Services www.lawguru.com www.globalchefs.com www.ifsea.com www.hoteltraining.com www.hospitalityadventures.com www.hsatraining.com www.hotelresource.com www.fmcs.gov www.doleta.gov www.usdoj.gov/crt/ada/pubs.ada.txt www.dol.gov www.dol.gov/dol/vets

Occupational & Safety Health Administration (OSHA) Immigration and Naturalization Service DOL Wage and Hour Division Equal Employment Opportunity Commission (EEOC)

www.osha.gov www.ins.usdoj.gov www.dol.gov/dol/esa/public/whd-org.htm www.eeoc.gov www.law.com

Reference Guides The following is a list of books and reference guides that have been recommended for financing, starting a restaurant, bar and tavern management, foodservice and hospitality management, and even restaurant design and marketing.

Obtaining Financing
Anatomy of a Business Plan: A Step-by-Step Guide to Starting Smart, Building the Business, and Securing Your Companys Future, written by Linda Pinson and Jerry Jinnett, and Published by Dearborn Trade, 1999 Borrowing to Build Your Business: Getting Your Banker to Say Yes, written by Geroge M. Dawnson and published by Dearborn Trade, 1997 The Ernst & Young Business Plan Guide, written by Eric S. Siegel, Brian R. Ford and Jay M. Bornstein, and published by John Wiley & Sons, 1993 The Complete Book of Business Plans: Simple Steps to Writing a Powerful Business Plan, written by Joseph A. Covello and Brian J. Hazelgren, and published by Sourcebooks Trade, 1994 How to Get a Small Business Loan: A Banker Shows You Exactly What to Do to Get a Loan, written by Bryan E. Milling and published by Sourcebooks Trade, 1998 The Insiders Guide to Small Business Loans, second edition, written by Dan M. Koehler and published by Psi Research-Oasis Press, 2000 Preparing Loan Proposals, written by John S. Wisdom and published by John Wiley & Sons, 1997 The SBA Loan Book, written by Charles H. Green and published by Adams Media Corporation, 1999 The Small Business Start-Up Guide, third edition, written by Robert Sullivan and published by Information International, 2000

Starting a Restaurant
The Upstart Guide to Owning and Managing a Restaurant Roy S. Alonzo. Chicago: Upstart Publishing Co., 1996 How to Open and Run a Successful Restaurant, 2nd ed. Christopher Egerton Thomas. New York: John Wiley & Sons, 1995

Design and Equipment for Restaurants and Foodservice: A Management View Costas Katsigris and Chris Thomas. New York: John Wiley & Sons, 1999 Restaurant Planning, Design, and Construction: A Survival Manual for Owners, Operators, and Developers Jeff B. Katz. New York: John Wiley & Sons, 1997 The Complete Restaurateur: A Practical Guide to the Craft and Business of Restaurant Ownership Elizabeth Lawrence. New York: Plume, 1992 The Restaurant: From Concept to Operation, 2nd ed. Donald E. Lundberg and John R. Walker. New York: John Wiley & Sons, 1993 Basic Food and Beverage Cost Control Jack E. Miller and David K. Hayes. New York: John Wiley & Sons, 1994 Eat Food, Not Profits! How Computers Can Save Your Restaurant Mike J. Pappas. New York: Van Nostrand Reinhold, 1997 The Restaurant Planning Guide, 2nd ed. Peter Rainsford and David H. Bangs, Jr. Chicago: Upstart Publishing Co., 1996 Foodservice Organizations: A Managerial and Systems Approach Marian C. Spears. Englewood Cliffs, NJ: Prentice-Hall, 1999 Food Equipment Digest James Stevens and Lois Snowberger. New York: Van Nostrand Reinhold, 1997 How to Open Your Own Restaurant: A Guide for Entrepreneurs Richard Ware and James Rudnick. New York: Penguin, 1991

General Business and Financing Guides

The Successful Business Plan: Secrets and Strategies, 3rd ed. Rhonda M. Abrams and Eugene Kleiner. Running R Media, 2000 The Entrepreneur Magazine Small Business Advisor: The One-Stop Information Source for Starting, Managing, and Growing a Small Business New York: John Wiley & Sons, 1995 The Ernst & Young Guide to Financing for Growth Daniel R. Garner, et al. New York: John Wiley & Sons, 1994 How to Start, Run, and Stay in Business, 3rd ed. Gregory F. Kishel and Patricia Gunter Kishel. New York: John Wiley & Sons, 1998 Finding Money: The Small Business Guide to Financing Kate Lister. New York: John Wiley & Sons, 1995 How to Get a Business Loan (Without Signing Your Life Away) Joseph R. Mancuso. New York: Prentice-Hall Press, 1993

Insuring Your Business: What You Need to Know to Get the Best Insurance Coverage for Your Business Sean Mooney. New York: Insurance Information Institute, 1992 Anatomy of a Business Plan: A Step-By-Step Guide to Starting Smart, Building the Business and Securing Your Companys Future, 4th ed. Linda Pinson and Jerry Jinnett. Denver: Upstart Publishing Co., 1999 Business Plans that Win $$ - Stanley Rich and David E. Gumpert. New York: Harper & Row, 1987

Bar and Tavern Management

The Upstart Guide to Owning & Managing a Bar or Tavern Roy S. Alonzo. Chicago: Upstart Publishing, 1995 The Bartenders Companion: A Complete Drink Recipe Guide Robert Plotkin. Tucson, AZ: P.S.D. Pub., 1997 Design Spirits: Bars, Brewpubs & Techno Clubs Gail Bellamy. Glen Cove, NY: PBC International, 1995 Bar Excellence: Designs for Pubs & Clubs Christy Casamassima. PBC International, 1999 Mr. Boston: Official Bartenders and Party Guide, reissue ed. Renee Cooper and Chris Morris. Warner Books, 1994 Beer Navigator: Pick the Perfect Beer for Every Meal Doug Hexter. New York: Fireside, 1996 The Bar and Beverage Book: Basics of Profitable Management Costas Katsigris and Mary Porter. New York: John Wiley & Sons, 1991 Professional Beverage Management Bob Lipinski. New York: John Wiley & Sons, 1996 Whos Buying Food & Drink: Who Spends How Much on Food At and Away From Home Marcia Mogelonsky. Ithaca, NY: New Strategist Pub., 1996 The Professional Guide to Bartending Robert Plotkin and Carol Ann Hermansen. Tucson, AZ: P.S.D. Pub. Co., 1991 The Bartenders Bible: 1,001 Mixed Drinks & Everything You Need to Know to Set Up Your Bar Gary Regan. New York: HarperCollins, 1991 10 Steps to Successful Bar & Restaurant Management Dr. Kirk Wakefield. Oxford Publishing, 1999 Frozen Drinks: With or Without the Buzz Bruce Weinstein. New York: Clarkson Potter, 1997

Food and Beverage Service to Dining Room and Banquet Management

Stainless Steel TranslationsEnglish to Spanish for Restaurants and Commercial Kitchens Jason Holben. Stock Pot Publishing, 1997

Kitchen Spanish A Quick Phrase Guide of Kitchen and Culinary Terms, 1996 Food & Beverage Service Bruce Axler. New York: John Wiley & Sons, 1990 The World of Culinary Supervision, Training, and Management, 2nd ed. Noel C. Cullen. Englewood Cliffs, NJ: Prentice Hall, 1999 Profitable Menu Planning John A. Drysdale. Upper Saddle River, NJ: Prentice Hall, 1998 Foodservice Marketing for the 90s Tom Feltenstein. New York: John Wiley & Sons, 1992 Kids Dine Out: Attracting the Family Foodservice Market with Childrens Menus and Pint-Sized Promotions Susan Gilleran. New York: John Wiley & Sons, 1993 The Management of Service for the Restaurant Manager, 2nd ed. Raymond J. Goodman. Chicago: Irwin, 1996 OSHA in the Real World: How to Maintain Workplace Safety While Keeping Your Competitive Edge John Hartnett. Santa Monica, CA: Merritt Pub., 1996 Managing Computers in the Hospitality Industry Michael L. Kasavana and John J. Cahill. East Lansing, MI: Educational Institute of the American Hotel & Motel Association, 1997 Professional Beverage Management Bob Lipinski. New York: Van Nostrand Reinhold, 1996 Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget Bill Marvin. New York: John Wiley & Sons, 1997 From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff Bill Marvin, New York: John Wiley & Sons, 1994 Restaurant Management: Customers, Operations, and Employees Robert Christie Mill. Upper Saddle River, NJ: Prentice Hall, 2000 Basic Food and Beverage Cost Control Jack E. Miller and David K. Hayes. New York: John Wiley & Sons, 1993 Supervision in the Hospitality Industry, 3rd ed. Jack E. Miller, Mary Porter and Karen Eich Drummond. New York: John Wiley & Sons, 1998 National Assessment Institute Handbook for Safe Food Service Management Bryan Bax. Upper Saddle River, NJ: Prentice Hall, 1998 Marketing Hospitatlity Tom Powers. New York: John Wiley & Sons, 1997 Foodservice Profitability: A Control Approach Edward E. Sanders. Upper Saddle River, NJ: Prentice Hall, 1998 Foodservice Organizations: A Managerial and Systems Approach, 4th ed. Marian C. Spears. Englewood Cliffs, NJ: Prentice Hall, 1999

Dining Room and Banquet Management, 2nd ed. Anthony J. Strianese. Albany, NY: Delmar Pub., 1997 Turn the tables on Turnover: 52 Ways to Find, Hire and Keep the Best Hospitality Employees Jim Sullivan. Denver, CO: Pencom International, 1995 Purchasing for Food Service Managers M. C. Warfel et al. Berkeley, CA: McCutchan Pub Corp., 1996 Food Service Management by Checklist: A Handbook of Control Techniques Herman E. Zaccarelli. New York: John Wiley & Sons, 1991

Foodservice and Hospitality Service

Delivering Knock Your Socks Off Service Kristin Anderson and Ron Zemke. New York: Amacom, revised ed. 1997 Food and Beverage Service Bruce H. Axler and Carol A. Latrides. New York: John Wiley & Sons, 1990 Keeping Customers for Life Joan Koob Cannie and Donald Caplin. New York: Amacom, reprint ed. 1992 The Waiter and Waitress Training Manual, 4th ed. Sondra J. Dahmer. New York: John Wiley & Sons, 1995 Advanced Service Techniques Joyce Nutley. New York: John Wiley & sons, 1993 Professional Restaurant Service New York: John Wiley & Sons, 1991 Service that Sells! The Art of Profitable Hospitality Phil Roberts. Denver, CO: Pencom Press, 1991

Restaurant Design and Marketing Resources

Hospitality Design for the Graying Generation: Meeting the Needs of a Growing Market Alfred Baucom. New York: John Wiley & Sons, 1996 Design and Layout of Foodservice Facilities, 2nd ed. John C. Birchfield. New York: John Wiley & Sons, 1988 Restaurant 2000: Dining Design III Christy Casamas-sima. Glen Cove, NY: PBC International, 1998 Designing Entrances for Retail and Restaurant Spaces Nayana Currimbhoy. Gloucester, MA: Rockport Pub., 1999

Restaurants That Work: Case Studies of the Best in the Industry Martin E. Dorf. New York: Whitney Library of Design, 1992 Restaurant Interiors (Interior Design Library) Gloucester, MA: Rockport Pub., 1998 Design and Equipment for Restaurants and Foodservice Costas Katsigris and Chris Thomas. New York: John Wiley & Sons, 1999 Restaurant Planning, Design and Construction: A Survival Manual for Owners, Operators, and Developers Jeff B. Katz. New York: John Wiley & Sons, 1996 Restaurants, Clubs and Bars: Planning, Design, and Investment for Foodservice Facilities, 2nd ed. Fred Lawson. Woburn, MA: Butterworth Architecture, 1995 Successful Restaurant Design Regina S. Baraban, Joseph F. Durocher. John Wiley & Sons, 2001

Restaurant Franchising
The 2000 Franchise Annual Ted Dixon, ed. Lewiston, NY: Info Press, Inc., 2000 Fast Food & Quick Service Restaurant Franchises: The North American Directory Yorktown Heights, NY: Limulus, Inc., 1994 The Complete Franchise Book: What You Must Know (and Are Rarely Told) About Buying or Starting Your Won Franchise, 2nd rev. ed. Dennis L. Foster. Rocklin, CA: Prima Publishing & Communications, 1993 Franchise Opportunities Guide: Summer 2000 Washington, D.C.: International Franchise Association, 2000 International Expansion by U.S. Franchisors International Franchise Association, 1996 The Franchise Bible: How to buy a Franchise or Franchise Your Own Business Erwin Keup. Grants Pass, OR: The Oasis Press/PSI Research, 2000 Restaurant Franchising, 3rd ed. Mahmood Khan. New York: Van Nostrand Reinhold, 1999 How to Franchise Your Business: A Quick Step-by-Step-Guide Mack O. Lewis. Babylon, NY: Pilot Industries, Inc., 1990 Franchises: Dollars & Sense: A Guide for Evaluating Franchises and Projecting Franchise Earnings Warren L. Lewis. Dubuque, IA: Kendall/Hunt Publishing Company, 1991 Franchising in Europe Martin Mendelsohn, ed. New York: Cassell Pub. Ltd., 1993 Franchise Selection: Separating Fact from Fiction Raymond J. Munna. Kenner, IA: Granite Publishers, 1988

The Franchising Handbook Andrew J. Sherman, ed. New York: American Management Association, 1993 Tips & Traps When Buying a Franchise, 2nd ed. Mary E. Tomzack. New York: McGraw-Hill, 1999 Financing Your Franchise Meg Whittemore. New York: McGraw-Hill, 1993

Food Dictionaries
The International Dictionary of Food and Nutrition Kenneth Anderson. New York: John Wiley & Sons, 1993 The International Menu Speller Kenneth and Lois E. Anderson. New York: John Wiley & Sons, 1993 The Cooks Dictionary and Culinary Reference: A Comprehensive, Definitive Guide to Cooking and Food Jonathan Bartlett. Chicago: Contemporary Books, 1999 Barrons Dictionary of Healthful Food Terms Beverly Bennett and Virginia Van Vynckt. New York: Barrons Educational series, 1997 The Visual Food Encyclopedia Serge DAmico and Francois Fortin, eds. New York: Macmillan, 1996 Dictionary of Italian Cuisine Maureen B Fant. Hopewell, NJ: Ecco Press, 1998 A Dictionary of Japanese Food: Ingredients and Culture Richard Hosking. Rutland, VT: Charles E. Tuttle Co., 1996 Websters New World Dictionary of Culinary Arts Steven Labensky et al. Upper Saddle River, NJ: Prentice Hall, 2000 Larousse Gastronomique: The New American Edition of The Worlds Greatest Culinary Encyclopedia Jenifer Harvey Lang, ed. New York: Crown Publishers, 1988 The Complete Beverage Dictionary Robert A. and Kathie Lipinski. New York: John Wiley & Sons, 1997 The Chefs Companion: A Concise Dictionary of Culinary Terms Elizabeth Riely. 2nd ed. New York: John Wiley & Sons, 1997 Master Dictionary of Food & Wine, 2nd ed. Joyce Rubash. New York: John Wiley & Sons, 1997 Chefs Book of Formulas, Yields, and Sizes Arno Schmidt. New York: John Wiley & Sons, 1996 International Dictionary of Food & Cooking Charles Sinclair, Middlesex, Great Britain: Peter Collin Pub., 1998 A Consumers Dictionary of Food Additives Ruth Winter. New York, Three Rivers Press, 1999

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