ANGELINA I. HYLAND 113 Bingham Circle Mundelein, IL 60060 Home: 847-566-8735 / Cell: 847-804-1099 e-mail: ah15d5aa8@westpost.

net SUMMARY OF QUALIFICATIONS Proficient insurance technical customer service representative, possess exceptio nal ability to build productive relationships, resolve complex issues and win cu stomer loyalty. Demonstrated outstanding problem solving and active listening s kills, able to diffuse difficult customer situations with tact and ease. Manage a high-volume workload within deadline-driven environments. Possess current Ill inois Producers License. PROFESSIONAL EXPERIENCE Roanoke Trade Services, Inc., Schaumburg, IL Technical Assistant, Commercial Lines 2007-2010

Process policy endorsements and audits for accuracy. Interface with customers a nd insurance carriers. Investigate and resolve audit payment disputes. Receive and review cancellation notices and verify if payment was received from customer. Notify producers, customer service representative on status of accou nt. Notify customer of cancellation notice, advise make payment or policy will expire. Prepare Certificates of Insurance, determine appropriate wording, coverages and mail to the insured. Issue to customer Hold Harmless Agreement Forms to date & sign to order Motor V ehicle Report Driving Records regarding employed drivers. Document file and comp leted forms with activity code as mandated by Quality Control. Prepare Auto Identification Cards at policy renewals; prepare summaries of insu rance, checklist of current drivers and certificates list for customer service r epresentatives review. Document in TAM file activity codes as mandated by Quali ty Control. Enter claim details, notate adjuster information and report on progress of clai ms. Type letters and process faxes. Typing speed 50 words per minute. Scan pertin ent material to clients files. Utilize available software/online programs including: Safeco, First Funding Qui ck Quote, MVR Service, Great American, Indiana Insurance, Hartford, NY Bar coded Auto IDs and TAM. United American Ins. Cntr Inc. , Arlington Heights, IL 2005-2007 Customer Service Representative Current Illinois Producers Insurance License Answer incoming telephone calls from clients assist them with their insurance n eeds.

Processe Certificates of Insurance, insuring accuracy regarding coverage limits and wording. Entered endorsements into commercial applications; also entered billing stateme nts into AMS system. Report losses to insurance carriers as losses occurred. Entered loss informatio n into customers file and updated file when necessary. Lamb Little & Company, Schaumburg, Illinois Customer Service Representative Current Illinois Producers Insurance License 2002-2005

Quoted Personal Lines Insurance for clients by adhering to underwriters guideli nes. Called Insurance Carriers making sure customers insurance coverage needs are me t. Reviewed customers Declaration Page for errors. Supported team with letters, faxes, scanning all pertinent information into cli ents file. Processed and entered endorsements and billing statements in The Agency Manager System (TAM). Assurance Agency, Ltd., Schaumburg, Illinois Administrative Assistant 1998-2002

Supported team with letters, faxes, making brochures, copying and general admin istrative duties. Coordinated mass mailings of articles and letters to customers when requested b y producers or account executives. Maintained information accuracy in the Master Account List regarding clients p ersonal information in ACT. Entered prospects and update account calendar listing in ACT. Skills Proficient PC skills in a MS Office, Applied and TAM environment. Excellent organizational skills and customer service focus.