KIM A. DONACA, CIC 19476 Westling Drive * Oregon City, OR * kd15cb4fe@westpost.

net MANAGEMENT PROFESSIONAL Results-driven and client focused Sales Executive with over 12 years of expertis e in maximizing sales and revenue through effective leadership and market analys is. Proven record of securing and maintaining accounts with high levels of clien t satisfaction. Superior executive ability under a variety of circumstances to effectively enhance sales and ensure financial objectives are obtained. Core Knowledge & Skills: *Sales & Marketing *Account Procurement *Team Leadership *Client Relations *Financial Management *Account Management *Legal Ethics *Revenue Enhancement *Scheduling & Forecasting *Operations Management *Staff Recruitment *Strategic Business Planning *Product Presentation *Systems Implementation *Multi cite Management PROFESSIONAL EXPERIENCE Eagles View Construction Oregon City, OR Operations Manager 2006-Present Commercial Construction Company-Family Owned since 1997 ALLSTATE INSURANCE Oregon City, OR Sales Producer Dec. 2008-July 2009 Conduct sales for all lines of insurance. Establish communication with potentia l clients to secure new accounts and maintain existing client accounts. Provide customized insurance plans and recommendations and based on specific customer n eeds. Enhanced sales training at Allstates Sales Producer University. * Quoted $85,000 in premiums in first 6 weeks, signed $55,000. OAK TREE INSURANCE Lake Oswego, OR Agency Administrator 2008 Directed operations in full service agency specializing in life, personal, auto, disability, property/casualty and medical coverage for individual and commercia l clients. Conducted recruitment and training of staff and oversaw all position s within 16-person organization. Managed schedules, prepared and implemented bud get, ensured document accuracy and maintained inventory levels. * Agency handled $1.5 million in personal lines and $4.5 million in commercial l ines each year; agency benefits averaged $1.85 million annually. ROSS AND ASSOCIATES INSURANCE SERVICE, INC. Portl and, OR Agency Manager 2007-2008 Hired, trained and supervised 16 representatives. Identified and targeted prosp ects, conducted interviews, researched and recommended programs for commercial a nd individual property/casualty, life, health, disability and personal lines. D evised and implement sales strategies based on continual market monitoring. Est ablished partnerships with local businesses and community organizations. * Achieved 15.9% revenue increase in first quarter of 2008. 97045 (503) 750-5035

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FARMERS INSURANCE GROUP OF COMPANIES Clackamas, OR Commercial Manager / District Training Specialist (2006-2007) 2002-20 07 Managed district comprising 33% of Farmers market share. Increased underwriting and sales, improved marketing procedures for an increase in overall client satis faction. * Integrated new business model to maximize production and efficiency in commerc ial service center. 87.6 % first quarter increase 2007 Reserve District Manager (2002-2006) Recruited to build agency personnel. Hired and trained staff for sale of person al lines, commercial health and life products. Established team mentality and i ncorporated success-driven systems. * Established record for developing 10 new agents in first year. Nine of those are full agents today. JD FULWILWER Portland, OR Commercial Producer 2001-20 02 Maintained small to mid-sized accounts, set appointments and made on-site sales calls. Prepared and finalized proposals and managed processes through policy del ivery. * Systematized process to enhance customers experience, selling more than $86,00 0 in first month. BELL ANDERSON INSURANCE Portland, OR Agency Manager 1998-2001 Oversaw daily company operations, including the development of growth tactics to maximize sales in personal lines, commercial, health and life departments. Mana ged human resources functions. Coached and trained customer service representat ives. * Expanded business 63% in inaugural year. ALLSTATE INSURANCE Portland, OR Front-line Assistant 1997-1999 Sold transacted insurance. Promoted to District Operations and charged with dev eloping agency force by converting to better software applications. Rated, coord inated and implemented agency systems. PROFESSIONAL DEVELOPMENT Concordia College Moorhead, Minnesota Bachelor of Science - Business and Communications 1988 CIC Designation CPCU 2010 COMMUNITY SERVICE Portland Food Bank, 2002-2007 (workplace donations/sorting/distribution) 2006

March of Dimes, 2002-2007 (workplace fund raising) Managing Information on Lost Kids, 2002-2007 (distributing software/discs to reg ister children; staffing at events) Clackamas Center for Women, 2006-2009 (supporting children of abused women) North Clackamas Chamber of Commerce, 1999-present (ambassador, funding support) Volleyball Coach and Basketball Coach, North Clackamas Christian School, 2005-pr esent, middle high school students Oregon City High School Tennis Coach 2011