Dana L. McAfee 4639 Windsor Drive 678-997-9955 or 770-539-9622 Flowery Branch, Ga. 30542 dme1f7f0@westpost.

net Professional Profile * * * * * * * * * Highly organized, dedicated with positive attitude Excellent written, oral, and interpersonal skills Works well in highly pressured fast-paced environment Attention to detail, consistently meeting tight deadline schedules Excellent rapport with customers and fellow employees Desire to achieve, accomplish, and exceed objectives and goals Skilled in Microsoft Office and Outlook History of quality performance and leadership Extensive customer service experience.

Personal Work History Wachovia Bank, Gainesville, Ga. April 2006- October 2010 Teller, Sales, Cash Handling, Customer Service, Clerical Hall County Public Library, Gainesville, Ga. July 2005-May 2006, October 20 08 - Present Circulation Librarian, Customer Service, Clerical Bank of America, Buford & Gainesville, Ga., October 2001- July 2005 Senior Teller * Completed all 3 Phases of Teller Certification focusing on cust omer service and bank products. * Honored as top referring teller and balancing teller 2 years in a row in the Southeast region. * Crossed Trained for opening accounts, loans, CDs and IRAs. Sam's Club Warehouse, Oakwood, Ga. September 2001- May 2002 Cashier The Gainesville Times, Gainesville, Ga. December 1999- October 2001 Advertising Assistant, Page Planning, Sales, Receptionist * Assist sales executives with workload. * Laying out the paper- page planning. * Cover in territories that temporarily without sales representatives. Belk- Lakeshore Mall, Gainesville, Ga. November 2000 - September 2001, Nov. 2006 - Feb.2008 Customer Service, Sales, Inventory Lowe's Home Improvement Warehouse, Lilburn & Buford, Ga. October 1997-November 1999 Credit and Collections Manager, Administrative: * Review and process new accounts receivable applications * Maintains all record keeping procedures without error * Handle customer inquires and solve billing problems * File and maintain invoices * Prepare various weekly reports and information to director of operations * Responsible for collections of bad debt recovery

* Handle all incoming and outgoing mail * Post and process cash applications for Account Receivable accounts Phone Sales Coordinator: * Answered customer inquires and developed a large personal customer base consta ntly meeting quotas * Demonstrating extensive product knowledge with excellent customer service skil ls * Excelled in assuring that the customer needs were met and satisfactory answers to problems and questions were provided * Entered orders and processed sales accordingly * Directed calls on a 100 extension multi-phone system Customer Service Representative: * Worked with all facets of customer service * Handled customer returns at customer service desk * Processed personal and business applications for approval * Skills negotiator, listened to and understood all aspects of any customer dile mma * Successfully handled difficult customers and complex situations in a professio nal manner Media Play - Duluth, Ga. April 1997- November 1997 Assisted customers in book department also stocked merchandise Ruby Tuesdays- Duluth, GA October 1996-April 1997 Server/Bartender/Hostess Circuit City -Norcross, GA. 1989-1991 Cashier/Customer Service /Receptionist * Balanced money and credit receipts proficiently * Processed payment orders and sales * Designed set-up displays that quickly promoted sales Scientific-Atlanta - Norcross, GA. 1981-1996 Senior Production Tester: * Provided quality customer service and workmanship * Analyzed and fine tuned electronic printed circuit boards for cable television devices * Knowledge of blueprints * Entered codes into data base for billing purposes * Processed orders, inventory and information to account Electronic Assembly: * Built and soldered printed circuit boards * Repaired components on printed circuit boards * Prepared products for shipping * Maintained correct inventory and stock control Education Gainesville State College - Oakwood, Ga. 2007 Basic Conversational Spanish Lanier Technical College - Oakwood, Ga. 2001-2002 Business and Office Technology Program. Dekalb Community College (Perimeter College) - Clarkston, GA. 1973-1976, 1982. Drafting/ Liberal Arts/Humanities/Social Studies Gwinnett Technical Institute- Lawrenceville, GA. 1986-1987 Basic Programming Certificate