BRUCE HOLLAWAY 12521 50th Drive SE a Everett, Washington 98208 425-337-4440 a bh159b04c@westpost.

net * Skilled application developer and systems analyst with 15+ years experience o f developing, designing, troubleshooting and maintaining mission-critical system s centered on IBM mainframe architecture utilizing COBOL, DB2 (SQL), IMS, CICS and JCL. * Structured programming specialist with hands-on expertise in softwa re development lifecycle (SDLC) methodologies including: > Creating and maintaining design documents > Facilitating walkthroughs of technical specifications > Creating and executing unit and integration test plans > Coordinating and managing Change Requests * Expert problem solving, trouble-shooting and debugging in application, interf ace and operations workflow issues. * Enjoy working with customers to define and trouble-shoot problems. * Adept in multi-tasking and managing multiple small projects concurrently. * Well experienced in working as a team member on large mission-critical projec ts. * Excellent analytical skills with emphasis on infrastructure and performance i mpacts * In-depth testing skills, including unit, integration, regression, performance and capacity testing. * Many years of 2nd and 3rd level on-call support experience * Excellent verbal and writing (documentation) skills. * Experienced in coordinating projects with Release Management, Operations, and Capacity Management teams. PROFESSIONAL SKILLS o Applications Development o Structured Programming o Systems Analysis o Software Development Life Cycle Methodologies o Troubleshooting & Support o Batch Process Streamlining o Process Improvements o Technical Solutions o Technology Training o Technical Documentation o IT Infrastructure o Technical Team Lead o Technology Integration o Hardware & Software Implementation o Vendor Software Support o Project & Program Management PROFESSIONAL EXPERIENCE SENIOR APPLICATION ANALYST/OPERATION ANALYST Provided skilled troubleshooting support and operations oversight of Computer In formation Systems for Puget Sound Energy. Delivered off-hours decision-making le adership for 8-person on-call team. Executed daily batch processes; monitored fo r signs of impending SLA failures. Conducted 3rd-level escalation of batch proce ssing issues. Assured successful completion of nightly billing processes and ove rsaw resolution of job failures by on-call analysts. Orchestrated software imple mentations of emergency and off-cycle product changes. Designed and tested clien t-requested mainframe software enhancements utilizing SDLC methodologies. Revie wed major project designs for technical compliance and operational efficiency. I dentified and introduced appropriate technical solutions to performance issues.

Also worked with Sacramento Municipal Utility District as a primary point-of-co ntact for billing, mail and web issues. Accomplishments: * Slashed processing costs for month-end reporting by over $10,000 through skil led implementation of DB2 programming enhancements. * Decreased total month-end reporting execution time 50% through program and jo b scheduling improvements. * Created infrastructure development documentation including JCL Standards shop manual. * Retrofitted JCL and dataset naming standards to over 900 batch jobs. * Improved company relationships with key client through exceptional client sup port and improvement of batch application processes. * Served as technical lead on 2-yr conversion of legacy IMS-based applications to a new DB2-based product SENIOR APPLICATION SPECIALIST Directed activities of International Operations group including 10-15 analysts w ith oversight responsibility over IMS/DLI CICS and batch applications for intern ational express and freight shipping. Coordinated with team manager to assign ma intenance tasks and allocate workloads. Created and developed software and techn ical solutions in support of International Business Unit. Accomplishments: * Played key role in securing $3 million in yearly profits by leading developme nt of prototype Automated Reweigh-Redimming system using CICS/OS2 and MicroFocus COBOL tools. * Served as project manager of 3-year development of groundbreaking Freight Inv entory Release Shipment Tracking system consolidating processing for movie indus try clients. * Secured added market share in entertainment industry through development of F reight Inventory Release Shipment Tracking system. * Collaborated in establishing in-house programmer training course; delivered m entorship of trainees in each of 3 classes. EMPLOYMENT HISTORY VERTEX BUSINESS SERVICES, Seattle, Washington - Sept. 2008 - Jan. 2010 ALLIANCE DATA SYSTEMS - Aug. 2001 - Sept. 2008 CONNEXT - Nov. 1997 - Aug. 2001 AIRBORNE FREIGHT CORPORATION, Seattle, Washington - May 1980 - Nov. 1997 PROFESSIONAL DEVELOPMENT Bachelor of Science in Computer Science Washington State University, Pullman, Washington TECHNICAL SKILLS z/OS MVS DB2 IMS DB CICS COBOL II VSAM TSO/ISPF QMF CA-Intertest CA File-Aid CA11 CA7

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