Heidi Urban-Poepsel 315 Dundee Road East Peoria, IL 309 824 1884 hu13e6b70@westpost.

net Objective My objective is to obtain a Logistics, Marketing, Human Resources, Sal es or any other Administrative position. Experience Italian Express Manager June 2010-Present Hy-Vee, Peoria, IL Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation. Professional appearance and overall profita bility. Recruits, hires, trains, supervises, disciplines and evaluates all department e mployees. Determines department goals with store director Determines weekly work schedule and establishes a daily work plan for the depar tment. Prepares a Projection report for the store director every month. Figures retail pricing and insures correct pricing for each item. Extends invoices and oversees department bookkeeping procedures. Analyzes weekly and monthly sales and trends and compares to the actual numbers . Prepares ad projections and writes the ads. Conducts inventory of the department. Plans displays, promotions and determines pre-orders. Attends meetings and seminars and participates in continuing education. Lead Sales Associate/Coordinator of Corporate Accounts March 2008-June 2010 The RiverPlex, Peoria, IL Helped produce successful membership sales, special events, benefits and promot ion program based on the annual operating plan. I have the ability to effectively communicate membership sales promotions and s ervices. I recruit, receive and track all new members within the fitness operation. Responsible for carrying out the regular production of membership communication s. Responsible for contributing to excellent customer service programs for our mem bers, and between all departments within the facility. Responsible for maintaining a high level of personal customer service contact, in order to monitor the needs of members and provide maximum user satisfaction. Responsible for maintaining the current list of corporate accounts, as well as bringing in new corporate accounts, making cold calls and working with other div isions of the park district. Responsible for corporate presentations regarding new members. Responsible for giving tours of the facility and answering all questions regard ing any programs we offer. Implemented the Caterpillar Intern RiverPlex Membership with Alise Mitchell. I gave presentations to the interns describing what benefits the RiverPlex had to offer. Member Services/Internal Marketing/Customer Service May 2007-March 2008 The RiverPlex , Peoria, IL Responsible for assisting the Member Services Manager with the open houses and special events at The RiverPlex. Responsible for Internal Marketing and cross promoting of all classes and servi ces the RiverPlex has to offer to current members and prospective members. Responsible for assisting with customer service problems. Kidz Korner Attendant November 2006-May 2007 The RiverPlex, Peoria, IL Responsible for taking care of members children. Responsible for communicating effectively with parents. Responsible for following opening and closing procedures. Health and Fitness Water Aerobic Instructor May 2002-October 2006 YWCA of McLean County, Bloomington, IL

Responsible for teaching low/high impact water aerobics. Responsible for training new instructors. Responsible for effective communication between departments. Outside Sales/Marketing/Third Party Logistics 1994-2002 C H Robinson Worldwide, East Peoria, IL I was responsible for clerical duties, customer billing/collections, driver dis patch, and confirming delivery appointments, created customer invoices, checked delivery receipts, and generated monthly reports. I had daily communication with multi-million dollar companies regarding all of their transportation needs, including picking up freight and delivering customer orders. I created customer presentations, made cold calls in person and over the phone, visited all customers monthly and effectively communicated with customers and t rucking companies on a daily basis. Education Eastern Illinois University, Charleston, IL 1988-1992 B.A. Speech Communications and Public Relations/Public Speaking. Certified Food Safety Manager References References are available upon request.