Mark A. Foster 2216 Barrett Drive, Algonquin, IL 60102 mf13c39ea@westpost.net 847-343-3370 http://www.techexec.

me SENIOR EXECUTIVE NCEMENT INFORMATION TECHNOLOGY / PRODUCTIVITY ENHA

A high-impact leader with a solid history of finding ways that IT can add value to key operations in Fortune 500, government and education environments. Succes sful background of leading teams and managing complex projects that improve serv ices to a broad variety of internal and external customers. Especially skillful in analyzing problems and opportunities, designing cost-effective solutions, ma rshalling necessary resources, and implementing those solutions on time and unde r budget -- exceeding requirements and expectations. Extensive professional skills and experience, including: Improving Processes, Procedures & Productivity Hiring, Training, Coaching & Team-Building Balancing Budgets, Resources & Schedules Implementing Leading-Edge Solutions Managing Large-Scale, Complex Projects Forging Strong Relationships with clients Achieving ISO-9001 Quality Certification Negotiating with Vendors, Suppliers, & Unions Automating Mission-Critical Processes Reducing Costs & Boosting Efficiencies Professional Background Illinois School District U-46 Elgin, IL 2006 2010

Assistant Director of Information Services (staff of 96; annual budget of $3 .4M) -- Transformed and re-engineered systems & servers: Built a support system for efficient server infrastructure maintenance and cont rol. Reduced departments annual expense by $70K. Established monitoring and release protocols for the engineering team. Increas ed system reliability to 99.95%. Created a desktop standards team to streamline end-user device management. Cut expenses by $300K, and reduced support staff by 60%. Implemented documentation standards and passed audit expectations. Facilitat ed ISO-9001 certification of the first education organization in Illinois. -- Automated mission-critical processes: Designed an integrated student registration process. Reduced cycle time of bus schedule creation by 6 weeks.

Led a cross-functional team in the development and roll-out of a new data entry process. Reduced staff hours required for data entry support, and drove bottom -line savings of $1.2M in overtime costs. Developed a parent-owned data entry process with automated edit controls. Impr oved data accuracy by 85%. -- Improved key processes & procedures: Implemented industry proven data center standards. Decreased time consuming tr ouble-shooting steps, boosting system availability to 99% Initiated a server consolidation effort to enable efficient data storage and re trieval. Reduced energy consumption and expenses by $16K annually. Created operating scripts to automate data movement. Increased efficiency of h elp desk agents by 38%.

Mark A. Foster

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(District U-46, continued)

-- Created a team environment of highly engaged professionals: Facilitated team collaboration efforts. Improved customer satisfaction ratings by 40%. Coached and modeled inclusive behaviors to improve delivery of customer require ments. Increased first-call resolution rate by 53%. Identified training and development opportunities, building a fungible team ski ll set. Resource re-allocations produced a savings of $750K. United Airlines Elk Grove Village, IL 1997 2006

Senior Systems Engineer / Team Leader / Global Support (staff of 25; annual budget of $11M) -- Global System Deployment: Designed and implemented a streamlined, efficient process for office software u pgrades. Reduced average build time from 20 days to 5. Deployed standards to the end users. Boosted system performance by 20%. Re-engineered and deployed existing equipment, avoiding a $4M expenditure for n ew equipment. -- Global Server Deployment: Directed creation of a vendor-installed base operating system for all new serve rs. Saved $3.7M annually in travel expenses. Established a central site installation procedure. Increased employee producti vity by 300% and raised employee morale.

Simplified the creation of key data points. Reduced the number of process step s needed to create data points for new offices, thereby increasing standards com pliance. -- Global Application Deployment: Supervised server mitigation efforts for Y2K. Improved the process to achieve successful completion of this project, 5 months early and $10M under budget. Led disaster recovery efforts when the world headquarters experienced a devasta ting fire. Accomplished mission-critical recovery within minutes, and complete recovery of 180 servers within 4 days. TRW / Experian Omeda Communications Barnes & Reineke 8 1989 Schaumburg, IL Systems Engineer 1991 1995 Northbrook, IL Director of Operations 1989 1991 Elk Grove Village, IL Financial Programmer 198

Education & Technical Expertise Bachelor of Science - Computer Science, DeVry University, 1988. Languages: LDAP, RPG 4, RPG III, BASIC, VISUAL BASIC, dBASE III+, dBASE IV, COBOL, SQL, Oracle, PASCAL, TURBO PASCAL, FORTRAN, JCL, BAL ASSEMBLER, EASYTRIEVE. Systems: NOVELL, MICROSOFT 95/98/ME/XP/NT/2000/2003/Vista/2007, .NET, S HAREPOINT, LINUX, OS/400, DOS, VMS, DECNET, NETDOS, ROSCOE. Hardware: COMPAQ, NETSERVERS, HITACHI, COMPELLENT, BROCADE, IBM AS/400, I BM 8083, IBM 3090, PCs, CISCO, BAY, AVAYA, MERU.