TERRIE PIERSEE 7834 SANDUSKY KANSAS CITY, KS 66112 Phone: (913) 515-4379 ________________________________________ OBJECTIVE Management position where

I can effectively utilize my expertise in human relati ons, training and development, and staff recruitment and retention. SUMMARY OF QUALIFICATIONS Management professional experienced working in a fast paced and demanding enviro nment with strong organizational, interpersonal and leadership skills. Trustwort hy, ethical and high level of energy, committed to superior customer service and employee relations. Detail oriented and able to multi-task effectively. Effecti ve leader with ability to motivate others, build a strong team and get the job d one. WORK EXPERIENCE Human Resources/Multi Unit Professional (2/1994 - 1/2011) GODFATHERS PIZZA INC, Kansas City, KS My career has shown a progression of responsibilities. With Godfatheras Pizza my role began as an Assistant Manager and progressed into multi-unit management, h uman resources management and director level positions. Many of these position r equired strategic planning to achieve long term objectives. Planning for future growth and developing the talent needed for this expansion was a critical portio n of my positions. Preparing for cost increases and staying aware of the competi tion in the different markets and planning for the impact on the restaurants. Ab ility to train team on controlling costs and developing a strong team to build b usiness. Developed restaurant budgets within company parameters. Forecast sales, set goals and objectives for team, analyze results. Quality, Service and Cleanl iness audit scores during my time in operations, customer complaints declined. R eceived a paid trip to Hawaii for performance in achieving sales and cash flow o bjectives. Recognition for sales growth and cash flow improvement. In my human resources capacity, I prepared and conducted many training classes t o improve the turnover percent, lower the grievances filed and create awareness of sound legal practices in the workplace. Developed and instituted policies and procedures for the company. Analyzed manpower and succession planning monthly. Recruiting for exempt and non-exempt positions, conducted interviews, reference s, and orientations. The operations background I brought to the human resources position improved the working relationship between the restaurant personnel and the corporate office. This allowed for better communication and created an envi ronment where proper handling of daily paperwork, few mistakes in cash, payroll, etc occurred. This gave management more time to focus on the quality, service a nd cleanliness of the restaurants, and the office personnel to spend less time o n the phone with the restaurants explaining what they needed. In conclusion, I view my career with Godfatheras Pizza as a coach, trainer, moti vator, leader, recruiter and strategic and tactical planner to attain corporate objectives. Godfatheras Pizza: 9 years Operations a" 7 years multi unit management 8 years Human Resources Management EDUCATION Bachelor of Science Missouri Western State University St Joseph, MO