Mary L McLinnaham Jones 3925 Elan Court Bowie, MD 20716 Mobile: 301-875-1843 Evening Phone: 301-717-8156 Day Phone:

301-352-6501 Email: mm139a9e6@westpost.net Country of citizenship: United States of America Veterans Preference: No Contact Current Employer: Contact me first AVAILABILITY Job Type: Permanent Federal Career Intern Work Schedule: Full Time DESIRED LOCATIONS US-DC-Washington/Metro US-DC US-VA-Alexandria US-VA-McLean/Arlington US-MD-Prince Georges County US-MD-Columbia WORK EXPERIENCE Ameres Coffee In A Glass 12/2007 - Present Bowie, MD US Hours per week: 20 Owner/Operator Home-based flagship operation. Founded successful coffee delivery company. Turn ed passion for service into income earning operation. Developed concept, busines s plan for products to be sold, and revenue goals. Personally recruit, hire, tra in, determine work schedule, and mentor staff to enhance customer service and pr oceeds profit margin. Accountable for cost control, budgeting, acquisitions, pro fit and loss, payroll, accounts payables, and recordkeeping. Maintain expenses b elow budget through accurate planning, purchasing, and cost-effective operating procedures. Teksouth 1/2008 - Present Andrews Air Force Base, MD US Hours per week: 40 Military Pay Technician Operations Functionary. Utilize various pay system coding procedures for each t ype of pay document processed to enter, review, or change information in an indi viduals pay account. Verify actions to avoid adverse impact to previously proces sed actions. Provide demonstrably superior service with highest degree of respon siveness to personnel inquiring about pay/entitlement related issues. Utilize Ca se Management System to conduct investigations of pay, bonuses, promotions, and other required Special Actions. Reconcile out-of-balance conditions resulting fr

om payment/pay authorization, payment, merged accountability and fund reporting (MAFR), and detail payment/voucher total imbalances. Incorporate maximum flexibi lity into work requirements based on short deadlines and rapidly changing situat ions requiring short term, quick response plans, and actions. Decision-making au thority for content, accuracy, format, and distribution of informational product s utilizing word processing, spreadsheet, and presentation software. Audit Travel Vouchers/Pay Records. Examine permanent change of station, do it yo urself moves, civilian/military and other select types of official travel vouche rs. Review information for completeness and accuracy. Conduct authoritative audi ts and review of progressively challenging work assignments that involve systema tic examination of financial records to resolve pay or entitlement discrepancies . Inspect source documents and pay records to determine cause of errors and init iate corrective actions. Review financial data collected from varied sources to determine areas where in-depth analysis is warranted. Take appropriate action ba sed on analysis of quality data. Provide feedback/recommendations to personnel o f affected area. Confirm actions are initiated that preclude recurrence through corrective actions and evaluation follow-up. Independently analyze computer gene rated error listings to determine cause. Affect appropriate action to isolate/co rrect root cause of problems. Transition Briefings. Administer briefings for deploying, separating, and retiri ng personnel. Share knowledge of various benefits and entitlements and cause/eff ect of various types of elections. Offer detailed explanations of how pay and al lowances are calculated. Respond to complex military pay/benefits questions. Dis pense information necessary to help personnel obtain maximum gains from availabl e benefits. Customer Relationship Management. Use seasoned consultative skills to address pa y based inquiries and plan and coordinate actions designed to correct errors. Cu ltivate/facilitate strategic relationships with internal/external customers, whi ch significantly enhance communication and problem resolution capabilities. National Naval Medical Center (NNMC) 9/1996 - 12/2007 Bethesda, MD US Grade Level: GS-07 Hours per week: 40 Financial Assistant , 0503 Collection Agent. Oversight management of account receivable functions for Thir d Party Outpatient Collections from governmental payers, Managed Care, and Comme rcial Insurance Carriers. As Senior Financial Assistant, in Third Party Outpatie nt Collections Division, conducted real-time financial analysis to ensure delive rables complied with key control objectives, risk mitigation measures, and manag ed care contract terms enforced. Appropriated International Classification of Di seases (ICD-9) and Current Procedural Terminology (CPT-4) codes for itemized cha rges. Reviewed insurance bills and/or medical claims containing problems. Confir med bills submitted to insurance carriers were limited to medical care for servi ces provided. Reviewed insurance payments. Challenged questionable reductions an d denials in reimbursement received. Sent questionable payments/denials back to insurance company for review and reconsideration. Posted insurance payments rece ived to computerized patient account. Reconciled depository accounts monthly. Ef fort, expertise, customer focus, and ability to lead recognized by management. P romoted within to position with increased levels of responsibility. Personnel Management/Accountability. Led from position of strength, focus, and r esults following leadership, cooperation, communication, and commitment (LC3) pr inciples. Maintained effective balance between direction and delegation. Held fu ll management responsibility for creating a culture of accountability, expectati

on, and performance from support staff. Created and maintained culture of high a chievement through performance management. Made recommendations for improving ef fectiveness, efficiency, and timeliness of work operations. Promoted best practi ces and strong work ethic. Assigned work requirements. Explained importance of f unctions, goals, and desired outcomes. Workforce Training/Development. Supported managements goal to retain highly qual ified performance driven workforce. Trained/cross-trained employees to acquire o r enhance knowledge related to position specific proficiencies. Made certain emp loyees understood current operational procedures. Assessed effectiveness and com pliance with established industry standard guidelines. Motivated employees to pe rform to the best of their ability as individuals and as a team. Assessed expert ise and ability to meet operational needs that facilitated achievement of critic al business objectives and simultaneously improved and increased organizational effectiveness/capabilities aligned with long-term goals for being prepared, dive rse, and supportable in accordance with Department of Navy Human Capital Perform ance Goals, Navy Talent Management Standards for Success, and Office of Personne l Management (OPM) Human Capital Standards as outlined in Human Capital Accounta bility and Assessment Framework (HDAAF). Commitment to excellence contributed we ll beyond senior management expectations producing strong bottom-line results. NNMC - Cont 9/1996 - 12/2007 Bethesda , MD US Grade Level: GS-07 Hours per week: 40 Financial Assistant , 0503 Supply Officer. Purchased supplies using Government Purchase Card. Maintained a ccountability and appropriate stock levels for office supplies and equipment. Re searched alternate sources of supplies from multi-source items to procure at low est possible cost while still assuring superior quality. Partnered with vendors to coordinate delivery details, requirements, and to resolve discrepancies or el iminate delays. Upon receipt, examined documents, materials, and products, to as sess completeness, accuracy, and conformance to order specifications. Conducting Audits. Developed audit plans requiring use of conventional and advan ced auditing techniques required to evaluate pertinent data. Independently condu cted internal reviews. Summarized results assuring findings were clear, concise, and adequately supported by factual comprehensive background materials and work ing papers. Processing Invoices. Upon receipt, conducted review of invoices, and supporting documents to ensure financial integrity, that vouchers were fully prepared, read y for audit certification, and payment. Consulted in person, by telephone, and e -mail. Referred to contract requirements, records, reports, orders, corresponden ce, and other possible data-sources to develop adequate grounds for allowing or disallowing vouchers. Ensured all payments were made in a timely manner to avoid any interest or other penalties that may have been incurred. Data Analysis/Organizational Reporting. Input/extracted data from search and ret rieval systems. Generated time sensitive reports for submission to reviewing aut horities as mandated by timelines. Reviewed tracking system data to ensure execu tion. V Third Party Collection Report V Prepared monthly. Reflected reimbursements due from insurance companies. Customer Interface. Responded to collection inquiries. Notified patients of clai m investigation results and any planned adjustments. Ensured experience was inte ractive, engaging, and reassuring.

EDUCATION Central Texas College Washington , DC US Some College Coursework Completed Major: Accounting Red Springs High School Red Springs, NC US High School or equivalent JOB RELATED TRAINING Comptroller Training, 2005; Introduction to Analysis, 2003; Customer Service, 2003; Computers Made Easy, 2000; Business Writing for Results , 2000 LANGUAGES English Spoken: Intermediate Written: Intermediate Read: Intermediate ADDITIONAL INFORMATION Branding/Capability Statement Finance Customer Support Services Technician offering strong leadership perspect ives and experiences required creating a culture of accountability, organization al excellence, and quality of service associated with: Explaining actions taken in regard to military members entitlements, allowances or collection actions Knowledge of standardized military pay rules, regulations, laws, procedures or o perations to determine, process, and explain standard military pay actions taken in regard to service members pay account Ability to use various pay system coding procedures and requirements for each ty pe of pay document processed to enter, review, or change information in pay acco unt and avoid adverse impact on previous actions Being subject matter expert for Public Laws, regulations, local policies governi ng administration, and accounting concepts required managing accounts receivable and collection functions of Third Party Collection Program Added Values Added Financial Analysis/Audits X Accounts Payables/Receivables X Third Party Collecti ons X Cash Management Disbursements X Reconciliations X Information/Document Man agement X Travel Vouchers X Base Pay Civilian/Military/Reserve Pay X Basic Allow ances for Quarters/Subsistence X Family Separation Allowance Incentive/Hostile F ire Pay X Bonuses X Pay Adjustments X Debt Collections X Special Actions X Needs Assessment X Problem Identification/Resolution X Business Start-Up X Marketing Campaigns X Invoice Management X Budget and Business Plan Developmen Information Management Systems MS Word, Excel, Access Master Military Pay Account System (MMPAS); Defense Joint Military Pay System Ac tive Component (DJMS-AC); Defense Finance and Accounting Service-Denver Center ( DFAS-DE); Defense Finance and Accounting ServiceVSouth Dakota Center (DFAS-SD); Case Management System (CSM); E-Finance; LeaveWeb; Personal Identity Portal (PIP ); Defense Civilian Pay System (DCPS); Remedy: Reserve Travel System (RTS); Fina ncial Management Workflo; Third Party Outpatient Collections System (TPOCS); Com

posite Health Care System (CHCS); Healthcare Common Procedure Coding System (HCP CS) Honors/Awards Special Act Award, 2007, 2006, 2002, 2001; NNMC Civilian Award of Excellence, 20 05, 2002

Im Finished