CHARLES BERNSTEIN

CHARLES BERNSTEIN
662 Magnolia Court
Bensalem PA 19020
215-913-1970 (m)
215-633-6936 (h)
cb13435f6@westpost.net
OBJECTIVE
Results-focused, quality-driven professional with extensive
experience in business and operational development positions,
demonstrating consistent achievement of objectives, strong sales and
service skills, and dedication to organizational goals. Advanced
presentation and relationship development abilities
EXPERIENCE:
ACTIVANT SOLUTIONS Yardley PA Mar 2010 a" Present
I was hired by Activant Solutions to provide technology solutions
and services to the distribution channel from Maryland to Tennessee.
Activant is a leading technology provider for the distribution
industry, developing comprehensive enterprise software solutions to
help distributors improve customer service and maximize the return on
their technology investment.
I joined a team of seven co-workers and generated between 18 and 23
leads monthly with an acceptance rate of 90%, with the quota being
18. This did not include our aclouda solution, On Demand, usually
2-3 monthly, which did not count towards goal
ACCELBUS SYSTEMS LLC Wayne PA Nov-2008-Nov 2009
I was hired to establish a business development department for an
SAP Business One reseller in Eastern Pennsylvania. We were selling in
addition to the SAP Business One product, iBolt an add-on that allows
for code-free business integration letting clients customize and
streamline business processes. We additionally sold a hosted version
of Outlook 2007, which allowed business owners and sales managers to
maintain custody and control of their sales forceas data.
ICT GROUP Horsham PA Apr 2006- Oct 2008
_BUSINESS DEVELOPMENT REPRESENTATIVE_
I was hired to work as a contract employee for ICT Group imbedded in
SAP Americas U.S. headquarters in Newtown Square PA. _ _I prospected
and researched lead opportunities for the SAP Business One Product
created for small businesses (start-up to 100m in revenues) &
Business by Design a hosted solution for the same market (small
business)
I did lead generation for SAP All-in-One for medium sized
opportunities (100m to 1.5b in revenues)
I generated in excess of 1200 accepted leads for the Channel
Managers administering to the reseller channel
I was tasked with a project to find qualified candidates in the
enterprise resource market that would consider representing SAP in
their respective geographic areas. Prior to my working this project
we had no representation in Alaska and Hawaii.
I constantly maintained at least 100% of quota for the last three
years. Below is a breakdown for the first half of 2008.
MONTH
QUOTA
ACTUAL
PERCENTAGE
JANUARY 2008
26
36
138
FEBRUARY 2008
26
37
142
MARCH 2008
26
38
150
APRIL 2008
26
42
162
MAY 2008
26
41
157
JUNE 2008
26
38
146
I was asked to train new hires and was a member of the mentoring
committee, where we created a curriculum & teaching track for new
hires and co-workers who needed re-training Managing Directors in
municipal markets, I worked specialized campaigns in vertical
markets, sales promotions, kept my prospects appraised by e-mail of
pertinent news information relative to changes in the health care
industry
ICT GROUP Newtown Square PA Jan 2005- Aug 2005
_BUSINESS DEVELOPMENT REPRESENTATIVE_
I was hired to work as a contract employee for ICT Group imbedded in
SAP Americas U.S. headquarters in Newtown Square PA. _ _I prospected
and researched lead opportunities for the SAP Business One Product
created for small businesses (start-up to 100m in revenues) &
Business by Design a hosted solution for the same market (small
business)

NRI DATA & BUSINESS SOLUTIONS Morrisville, PA MAR 2003a" Nov
2004
_SALES REPRESENTATIVE_
Hired in February 2003, as a member of a newly established three
person inside sales team to increase sales of printer consumables,
concentrating on our line of remanufactured toners. I also looked for
and developed opportunities for our out-bound sales to perform fleet
printer maintenance assessments for new and established corporate
clients as a way of selling preventative maintenance contracts,
service time blocks or time and material service plans.
_BUSINESS DEVELOPMENT REPRESENTATIVE_
Promoted after seven months in inside sales to a newly created
department, Business Development, I was to develop new marketing
opportunities in the areas of printer solutions, wireless technology,
storage and disaster and 20% with potential clients and vendors.
Researched, created and implemented a marketing plan for a program
developed jointly by Lexmark and Pharos, Uni-Print, which
substantially eliminates the number of unpaid pages of printed
material from public access computers and printers by creating a
charge based on various parameters, number recovery, and KVM
(keyboard, video, and mouse) switching applications for server
technology, with 80% of my time in the office of pages, and
percentage of color to monochrome. Marketed this into college and
municipal libraries as well as private schools.
CREDIT CARD CENTER Philadelphia, Pa 1999 a" 2002

_INFORMATION SERVICES DEPARTMENT _
Responsible for maintaining all telephone systems at headquarters,
creating and updating both the internal, external e-mail and fax
phone directories. Creating and maintaining voice mail accounts,
training new employees in setting up their announcements for voice
mail. Maintained and supported networked multi-function devices.
Responsible for maintaining systems support agreements and
maintenance contracts. Designed and creatednetwork topologies for
peer to peer and server - client networks. I left there to go to
work in the I/T department for their biggest account (see above)
TOTAL PERIPHERALS King of Prussia, PA 1995 a" 1998

_GOVERNMENT AND EDUCATIONAL SALES_
Started government and educational sales department for a major Acer
Open dealer in the United States with locations in Pennsylvania,
Texas, Massachusetts and California. Researched opportunities to bid
on workstations and servers in all areas of local, state, federal
government. Worked the educational market at all levels both K-12 and
the University Market.
VISUAL SOUND Broomall, Pa 1988 a" 1995

_EDUCATIONAL SALES_
Sold Audio/ Visual and computer technology into the K-12 and
University markets into assigned accounts inPennsylvania, New
Jersey and Delaware. Demonstrated and sold audio-visual equipment and
Apple Computer technology in 48 school districts in New
Jersey.Presented long term solutions to school superintendents and
at school board meetings.
COMPUTERWARE Fairless Hills, Pa 1977a" 1988
_EDUCATIONAL SALES_
Ranked fourth in entire chain in sales dollars for year ending
1986.Leading the chain in sales in December 1986 with delivered and
billed total of $121,000.00, representing 171% of monthly quota and a
profitability of $50,000.00.
Earned special recognition for apple computer laser challenge during
June a" July 1982.
Led the eastern region in apple sales for 1984.
CORE KNOWLEDGE & SKILL AREAS:
CUSTOMER RELATIONSHIP BUILDING
SERVICE STRATEGIES/SOLUTIONS
SALES PIPELINE EXPANSION
SOLUTIONS SELLING STRATEGIES
NICHE MARKET DEVELOPMENT
TEAM TRAINING & MENTORING
REFERENCES UPON REQUEST
ADDITIONAL REFERENCES ARE IN LINKEDIN PROFILE
WWW.LINKEDIN.COM/IN/CHARLESBERNSTEIN
Linked In http://www.linkedin.com/in/charlesbernstein