MICHAEL DAVID BELUSKO 534 East Chestnut Street Hazleton, PA 18201 (570) 401-6366 mb1339736@westpost.

net Objective: A challenging position in management to utilize superb managerial, organizational and interpersonal skills. HIGHLIGHTS OF QUALIFICATIONS * Over twenty-two years successful experience in all phases of management in th e hospitality industry. * Poised and professional with both top management and support staff. * Profit-oriented individual with strong personal motivation and excellent abil ities in both operational and administrative management. * Personable and professional in communicating with thousands of customers from all cultures and economic levels. * Effective supervisor skilled in prioritizing, delegating, and motivating. * Committed to excellent service and customer satisfaction. EXPERIENCE Management * Served as full-charge general manger of successful hotels, conference centers, and resorts coordinating all operations including: hiring, salary determinatio ns, benefit packages, salary monitoring, scheduling of all employees, job descri ptions and evaluations. * Responsible for orientation and training; designed procedures for staff consis tency in customer service and ensured that staff followed all company policies and procedures. * Managed and developed million dollar operating budgets; monitored all revenues by conducting weekly and monthly P&L meetings and departmental budget accountab ility meetings. * Developed inventory control system, maintained supply inventory at optimum lev els for all areas of facilities including guest rooms, dining and kitchen areas as well as housekeeping, laundry and front desk operations. * Reviewed and approved all orders, directed functions of accounts payable and r eceivable departments. * Consistently maintained highest standards of quality and safety in facilities; completed daily tours addressing problems and developed preventive maintenance procedure. * Closely worked with Operations Manager and contractor throughout the entire co nstruction process of new hotel including pre-opening budget prep to coordinatin g different departments to the completion of building, hiring, inspections, and grand-opening. Marketing/Administrative/Sales * Successfully planned and organized the opening of high-energy bars and clubs a t several locations. * Conceptualized and implemented unique and effective marketing promotions resul ting in 100% increase in sales volume over course of two years. * Supervised and promoted all entertainment and special events on a daily basis and took charge of all special events. * Directed all banquet and catering functions including promotions, entertainmen t, and overseeing special requirements of decoration to achieve desired ambiance and guest satisfaction. * Standardized and revised beverage prices and created new cost-effective menus increasing both sales and profits.

* Established and maintained rapport with local community and businesses; follow ed up on sales leads and contacts. * Monitored trends and assessed market conditions in order to identify sources o f new customer base and increase sales volume. Customer Service * Responded to and resolved all guest complaints and requests in a timely manner which developed loyal customer base and increased sales volume through personal attention to customers' needs. * Ensured that all staff was trained and efficient in delivering guest requests and that all quality standards were followed.

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EMPLOYMENT HISTORY 03/09-01/10 06/07-12/08 11/05-05/07 05/99-06/05 11/90-05/99 05/88-11/90 VA EDUCATION Graduated from Luzerne County Community College, Nanticoke, PA Associate Degree in Applied Science, Hotel and Restaurant Management Completed extensive training and courses including RAMP, TIPS, ServSafe, and Ramada Interaction Management Course Received IHG training and certification in General Manager Hotel Operations, Sal es Source and Revenue Management. REFERENCES Excellent references available upon request General Manager Candlewood Suites, Hazleton, PA GM/Food & Beverage Director Eagle Rock Resort, Hazleton, PA Culinary Manager Smokey Bones Grill, Dickson City, PA President/GM Cousin's North Side Bar & Grill, Hazleton, PA Resident General Manager Best Western Pocono Inn, Stroudsburg, PA Restaurant Manager Westfields Int'l Conference Resort, Chantilly,