LANCE CROSS 1748 East Kesler Lane * Chandler, Arizona 85225 480-963-4679 * lc12fb472@westpost.

net INSTRUCTOR * MANAGER Dedicated management and learning professional with 7 years of teaching experien ce within the United States Army Reserve, 5 years of active duty, and more than 20 years of reserve service. * Proven ability to lead high-performance teams in alignment with enterprise goa ls. * Consistent record of guiding individuals to new levels of excellence. * Demonstrated aptitude for connecting classroom learning to real-world applicat ions. Team Leadership * Teaching * Training * Mentoring * Project Management * Human R esources Management Lesson Plan Development * Classroom Management * Oral / Written Communication PROFESSIONAL EXPERIENCE STATE OF ARIZONA, DEPARTMENT OF ECONOMIC SECURITY Phoenix, Arizona * 1993 - Present Agency tasked with administering social service programs. Management Analyst IV - Systems Analyst / Supervisor Support Employment Administration operations by partnering with policy group, us er representatives, and programming staff to develop, test, and implement mainfr ame, PC, and web applications. Gather requirements for system development and do cument technical requirements for programming staff. Design and execute testing plans. Conduct acceptance and validation testing to ensure programs comply with specified requirements. Assist users in resolving system-related issues. Prepare reports and analysis papers as needed. Lead team of analysts. Establish priorit ies, determine milestones and deliverables, and assign tasks. Track and report o n project progress. Supervise and mentor staff. Direct Help Desk operations. * Built department IT Help Desk. * Designed and implemented Help Desk Support for Arizona Unemployment Tax & Wage Reporting System. * Developed project management tool in Microsoft Office that allows managers to maintain project visibility. CAREER NOTE: Additional positions with agency include Management Analyst III - J ob Service Analyst, Management Analyst II - Systems Testing Coordinator, Managem ent Analyst I - Systems Help Desk, and Management Analyst I - Family Assistance Administration Help Desk. UNITED STATES ARMY RESERVE, Phoenix, Arizona * 2003 - 2010 Instructor - Army Command & General Staff College Provided graduate-level instruction to field-grade officers in military strategy , leadership, resource management, force management, and situational military de cision-making. Established and maintained lesson plans. Evaluated student work and assigned grades. continued... LANCE CROSS * Page 2 * 480-963-4679 * lc12fb472@westpost.net

UNITED STATES ARMY RESERVE * Instructor - Army Command & General Staff College ( cont'd) * Enhanced learning by incorporating concrete experiences into lesson plans. * Served as Area Coordinator of Arizona, managing 12 instructors, during last 18 months in position. * Earned 2 Meritorious Service Medals and 2 Army Commendation Medals for outstan ding performance as instructor. * Received perfect scores during 3 separate accreditations conducted by Command & General Staff College. * Consistently ranked within top 10% among instructors. * Sustained 98% graduation rate. CAREER NOTE: Retired with rank of Lieutenant Colonel. ADDITIONAL HISTORY UNITED STATES ARMY MULTINATIONAL SECURITY TRANSITION COMMAND - IRAQ Baghdad, Iraq * 2007 - 2008 Force Performance Analyst Facilitated effective management and deployment of Iraqi police forces by supply ing data collection and analysis services to Iraqi Ministry of Interior. * Planned, coordinated logistics for, and executed monthly and quarterly Transit ion Readiness Conferences attended by Iraqi and Coalition senior leadership. * Made key contributions to development of balanced scorecard tool. * Created continuity book for Plans & Assessments Branch that remained in use fr om 2007 to end-of-mission in 2010. * Received Combat Action Badge, Defense Meritorious Service Medal, and Iraq Camp aign Medal. CAREER NOTE: Also served as Transportation Branch Chief with 164th Corps Support Group, United States Army Reserve.. EDUCATION Master's Degree in Transportation and Logistics Management Program completed - Graduation scheduled for May 2011 American Military University, Distance Learning Graduate United States Army Command and General Staff College, Ft. Leavenworth, Kansas Bachelor of Science in Geography Arizona State University, Tempe, Arizona AFFILIATION Military Officers Association of America Veterans of Foreign Wars