NATALIE J. TRUE 610 Fair Street 507.469.9650 St. Peter, MN 86082 nataliejtrue@yahoo.

com SUMMARY A dedicated Customer Support Administrator and Production Planner professional w ith 11 years experience in the printing industry. Strong skills in time managem ent, prioritizing tasks, and meeting deadlines, have worked with high levels of Management, Sales Executives and Account Representatives and skilled in working independently and as an enthusiastic team player. Areas of expertise: Customer Service Scheduling/Planning Purchasing Materials Administrative Procedures Processing Reports PROFESSIONAL EXPERIENCE XIGENT SOLUTIONS LLC, Plymouth, MN 2010-2011 Shipping & Receiving Dept. (@ Controlled Assemblies) * Accurately receiving information and entering it into the computer and keeping accurate inventory. * Checking inventory and making sure parts are in stock or that the parts have b een ordered. * Keeping current and up to schedule with pulling parts for the production/assem bly department. * Working with the production department/shipping schedule making sure all shipm ents go out when scheduled. * Contact trucking companies on delivering shipments and getting them to the des tination on time and most cost effective. WORKFLOWONE, Chaska, MN 1998-2009 Production Job Planner 2005-2009 * Examined documents, materials, and products, in order to assess completeness, accuracy, and conformance to standards and press specifications. * Planned 10-15 daily printing jobs requiring an accuracy of 98.5% to eliminate rejects. * Planned production orders for maximum press utilization and customer's require ments. * Reduced costs and maintained inventory of materials and supplies necessary to meet production demands. * Gave strong customer service and support. * Coordinated with the art department and customers so most current artwork and logos were available. * Cross-trained in estimating, reception work, scheduling and provided back up s upport in other departments as needed. Production Scheduler 2002-2005 * Coordinated with the Production Managers in scheduling workflow for printing a ccording to previously established manufacturing sequences, lead times and custo mer ship dates. * Revised production schedules when required due to design changes, labor or mat erial shortages, backlogs, or other interruptions. * Worked in a fast pace atmosphere to get rush jobs to customers in a 1-2 day tu rn time. * Communicated with department supervisors to determine status of assigned proje cts.

* Organized all necessary artwork and materials so that they were in stock at ti me of production. * Notified customers of ship dates by phone or e-mail and follow-up on shipping issues if any. * Served as a liaison between customer and plant for ongoing day to day issues a nd any specific problems. NATALIE J. TRUE Page Two Sale Secretary/Administrative Assistant 2002-1998 * Word processed all correspondences, weekly reports and all administrative supp ort. * Organized travel arrangements, departmental meetings, events for VP of Sales. * Sales Support - processing Right for Proposals, job bids, writing orders, trac king of orders, helping customers with problems/concerns. * Compiling data, processing and distributing weekly/monthly reports for Sales E xecutives and customers. * Answering switch board, mail distribution and ordering office supplies. WINCO, INC. LeCenter, MN 1997-1998 Executive Secretary to CEO/President & HR President * Word processed daily correspondence, faxing and administrative support. * Established and maintained Human Resource-related employee files reflecting sa lary increases, deductions, benefits, payroll exceptions, and exercising a high level of confidentiality. * Organized job interviews, new hire packets, maintained employee files. * Worked with committees on organizing employee meeting/events/parties. UNION CONGREGATIONAL CHURCH, St. Louis Park, MN 1989-1997 Administrative Secretary/Office Manager * Performed word processing for church Pastor, Christian Education Director and church Board Officers. * Designed and organized weekly bulletins, monthly newsletters, annual reports a nd special events. * Organized & maintained accurate church calendar. * Kept up-to-date membership files, accurate financial records, distributed repo rts when needed. * Support church members with concerns and friendly contact to talk to. * Worked independently a lot and with high level of confidential information. EDUCATION Graduate, St. Louis Park High School PROFESSIONAL DEVELOPMENT Frontline Service Education The Exceptional Assistant Microsoft Office Telephone Techniques How to Be a Better Proofreader The Professional Employee Word Perfect Management Skills for Secretaries