Tomiko Morton 22 Holly Court Hamilton, NJ 08619 (609) 943-8517 tm675248@westpost.

net Executive Summary: * * * * * Experience: Lowe's Philadelphia, PA Operations Manager 1/6/2006 - 1/28/2011 * Managed staff, prepared work schedules and assigned specific duties. * Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. * Was instrumental in improving focus on customer loyalty and employee viewpoint. * Trained and managed over 100 associates and achieved significant improvements in their productivity. * Planned and directed activities such as sales promotions, coordinating with other department heads as required. * Assist and focus on shrink reduction. * Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Directed and coordinated activities of businesses and departments concerned with pricing, sales, and distribution of products. * Established and implemented departmental policies, goals, objectives, and procedures, conferred with organization officials and staff members as necessary. * Respond to and reconcile internal and external customer and vendor inquiries. Best Buy Bridgewater, NJ Operations Manager 2002 - 2005 * Managed hiring and scheduling process; controlling payroll. * Manage turnover and all Human Resources within the location. * Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. More than 12 years hands-on experience in operations management. Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work. Demonstrated effective leadership skills. Ability to direct company initiatives from concept to fully operational status. Able to communicate and interact effectively with individuals of all levels.

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Trained and managed over 100 associates and achieved significant improvements in their productivity. Planned and directed activities such as sales promotions, coordinating with other department heads as required. Successfully handled shrink reduction. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Directed and coordinated activities of businesses and departments concerned with pricing, sales, and distribution of products. Established and implemented departmental policies, goals, objectives, and procedures, conferred with organization officials and staff members as necessary. Responded to and reconciled internal and external customer and vendor inquiries.

Circuit City Lawrenceville, NJ Operations Manager 1999 - 2002 * Maintain and reconcile $1.5 million dollar inventory. * Executed daily operations of shrink reduction and execution. * Performed sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory. * Trained and managed all hourly associates and achieved significant improvements in their productivity. * Planned and directed activities such as sales promotions, coordinating with other department heads as required. * Supervised 75 employees, scheduled work hours, resolved conflicts, determined salaries. * Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those personnel processes. * Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Responded to written and telephone requests for all internal and external customers. Educational Testing Service Accounting Clerk II Educational Testing Service Accounting Clerk I Education: Rider University Accounting Accounting - 1997-2000 Still Pursuing Princeton, NJ 1992 - 1999 Princeton, NJ 1989 - 1992 Lawrenceville, NJ

Boston University Elementary Education 1986-1989 - Elementary Education Awards:

Boston, MA

Operations Manager of the Region - Circuit City 2000-2002. Operations Manager of the District - Best Buy 2005 Available upon request

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