RANDY SIMERLY 10315 Autumn Valley Lane, Knoxville, TN 37922 ? 865.603.0672 ? rs12a8ec0@westpost.

net PROFESSIONAL SUMMARY Expertise in: Strategic Program Development & Implementation ~ Process Optimization ~ Technology Strategic, highly driven professional with broad business and management experience with strong performance in operations, technology, accounting and administration. Proven record of searching out innovative, profitable solutions in challenging environments and leveraging strategies to realize superior results and consistent growth. Expertise in establishing strategy, implementing technology solutions, developing high performing staff and optimizing processes. CORE COMPETENCIES Strategy Implementation ~ Contract Negotiation & Management ~ Training & Development ~ Audit Analysis ~ Operations ~ Accounting ~ Technology & Administration ~ Operational Efficiencies ~ Organization & Communication PROFESSIONAL EXPERIENCE AT&T, Knoxville, TN 2008 - 2010 Consumer Markets Group Brought on board to leverage broad competencies in relationship-building and customer care to provide comprehensive customer solutions for Retail Markets Group. Developed small business account relationships and designed proposals for small business markets in order to close new business service

agreements. Successfully envisioned smart solutions and executed strategies and initiatives that achieved value-building goals. Subject Matter Expert for escalations, serving as point for billing and service issues. First Horizon National Corporation, Knoxville, TN 2000 - 2007 FHN Technology Division, Technology Analyst/Manager Progressive record of achievements with increasing responsibility leading the strategic and operational growth for company. Researched, analyzed and implemented applications that produced cost savings and efficiencies. Provided technology consultations for business lines and Senior Executives as well as established corporate standards for wireless technologies. Partnered with business lines on projects, departmental initiatives and vendor management issues. Led senior management committee in establishing strategy that increased productivity 20-30%. Headed the implementation of technology solutions and projects in an enterprise environment that contributed to national expansion strategy and controlled contract negotiations that yielded cost savings of over $600K. Created new department to support strategy for national growth, developed high performing staff in dual technical and administrative roles and decreased escalation times from one day to 100% resolution within four hours. Improved operating efficiencies 25% as key member of task force committee and deployed solution that reduced expenses in smaller branches attaining

the corporate goal of 99.99% uptime for its networks. PREVIOUS EXPERIENCE San Francisco Music Box Company, Walnut Creek, CA Regional Field Executive, District Manager Managed sales district of twelve stores in the Southeast with an annual volume of $20M. Responsible for all retail business functions, including sales, inventory, talent acquisition and development, HR and legal compliance. Executed payroll system training for Regional and District Managers from several operating divisions of the organization and reduced payroll 10% by developing tools that allowed managers to better track labor and revenue. EDUCATION M.S., Accounting, Strayer University, completion pending 2011 M.B.A., Management, Strayer University ? 2010 B.S., Consumer Sciences, University of Tennessee