CLIFTON HERON 486 Vanderveer Road Bridgewater, NJ 08807 ch12a69fe@westpost.

net 908-963-2478 Results-driven, IT Professional with extensive experience in managing administra tion, development, support and implementation of enterprise-wide networking and system solutions, poised to excel in a challenging IT management position SUMMARY OF QUALIFICATIONS * Extensive hands-on experience in network engineering, management, installation , maintenance, administration, security, troubleshooting, training and technical support. * In-depth knowledge of network technologies, architectures, and platforms, with the ability to apply them to the strategic benefit of organizations. * Proven ability to successfully streamline, optimize, and maintain system/netwo rk functionality performance, and recoverability in mission-critical environment s. * Adept at working with management to prioritize activities and achieve defined project objectives; able to effectively translate operational/network requiremen ts into technical solutions. PROFESSIONAL EXPERIENCE PATRIOT STAFFING / CONSULTING, Metuchen, NJ 2010 An IT consulting and recruitment company DATA CENTER SERVICES ANALYST - MORGAN STANLEY * Held responsibility for collecting, analyzing, and showing device connectivity within data center infrastructure / environment. * Provided network managers and specialists with real time non-intrusive graphic display of single mode multimode fibers cables, cat6, and device to device conn ectivity. * Enabled viewing, control, troubleshooting, and reconfiguration of physical lay ers. * Provided line build outs to asset management and cable management application database Patch View (RIT technology). * Troubleshot and resolved network issues in timely and accurate manner to optim ize system uptime and availability. * Served as member of Enterprise Infrastructure Group. MODIS CONSULTING / STAFFING, Jacksonville, FL 2009 An IT consulting and recruitment firm CONTRACTOR / LEAD TECHNICIAN * Served as Lead Technician for Home Depot location, as part of national project to upgrade network devices in each store. * Replaced existing equipment, including installing rack mount servers, Cisco sw itches, HP raid SAN drives and HP DL 380 servers. * Worked closely with multiple resources nationwide to verify successful activat ion and completion of network systems.

THOMSON REUTERS, Hauppauge, NY 1988 - 2008 A major IT company serving the financial services industry SENIOR NETWORK TECHNICIAN

* Provided network monitoring, troubleshooting, repair, and maintenance in suppo rt of business-critical data communications. * Ensured full compliance with service-level agreements and company standards. * Coordinated testing with telecommunications carriers during network-related up grade, enhancement, and expansion projects. * Processed and tracked change requests with highest degrees of accuracy. * Coordinated closely and effectively with third-party vendors and customer reso urce management department during global issues with circuits and data communica tions lines. * Provide status reporting to data center staff to enable seamless workflow. * Prepared comprehensive performance reports for senior management. * Served as integral resource during installation and build-out of two major dat a centers and supporting infrastructure for services in New York City. * Successfully supported wide range of network system upgrades, corporate policy changes, and system implementations. * Received multiple commendations for exemplary performance on numerous projects . EDUCATION AND TRAINING DATA COMMUNICATIONS / TELECOMMUNICATIONS ANALYST PROGRAM NEW YORK UNIVERSITY, MANHATTAN, NY DIGITAL COMPUTER ELECTRONICS PROGRAM TECHNICAL CAREER INSTITUTE, MANHATTAN, NY ITIL FOUNDATION TRAINED PROFESSIONAL DEVELOPMENT * Data Communications Systems - Communications Protocols - Introduction to VTAM - Data Center Networks - Telecommunications Electronics - Digital PBX - SNA Arch itecture * Computer Interfacing Techniques - Data Link Control (BSC, SDLC, HDLC) - Perspe ctives in Telecommunications Management - Voice Basic Telephony - Telecommunicat ions Planning TECHNICAL SKILLS * Networking Protocols and Circuits: TCP/IP, DLCI, ATM, FRM-RELAY, MPLS, SDLC, H DLC; T1, T3, E1, DS3, DS3c, OC3, OC12, OC48, SONET * Hardware: Blade G8124-SW, Juniper MX960 Edge Router, H.P. DL 380 Servers, Sola ris/Sun servers, BNT G8000 GB-SW, MPLS, Nortel nodes, Hughes HSPN, AT&T Paradyne , Acculink Nodes, Avanti-MX, Promina Nodes, Dec Servers Vax-4000, Brocade San Di rector * Tools: Cisco Catalyst 3750G Switch, H.P. MSA-2012i - Raid / SAN drives, Flute Test Meters