SUMMARY OF QUALIFICATIONS Business professional possessing superior leadership, communication and organiza tion skills.

Proactive and dynamic problem solver that identifies and resolves challenges effectively and efficiently. Excellent qualifications in all areas of safety and security, supply chain and logistics with extensive expertise in t eam building, operational development, staff management and strategic planning. PROFESSIONAL EXPERIENCE SUNSTATES SECURITY, LLC a" Marlton, New Jersey 2010 a" Present Branch Manager Selected to manage all aspects of district business operations including financi als, human resources, sales and client relationships. Act as liaison for NJ SOR A registration and compliance, DE licensee. Manage 24 / 7 contract security per sonnel within client facilities. DAY & ZIMMERMANN SECURITY SERVICES a" New Castle, Delaware 2002 a" 2010 Regional Manager / National Safety Coordinator Primary efforts center on communicating with Project and Operations Managers; in terviewing, hiring and mentoring employees; directing risk management endeavors; submitting financial reports; collaborating with sales team; and planning compa ny safety program. * Led the office to exceed budget forecasts by working directly with Controller and Senior Management on growth and profit plans and by building a solid client base. * Surpassed expectations by directly selling products and services to clients, s ecuring additional contracts with existing clients and generating an annual gros s profit of 17%. * Reduced year-to-date safety violation incidents by 50% through awareness progr am, establishing incentives for safe performance and driver training programs an d conducting regular safety inspections. * Diminished non-billable overtime by 30% by developing floater program to work at various locations during staff shortages and vacations. * Dramatically reduced annual personnel turnover rates well below industry norm by monitoring hiring practices of the recruiter to improve the employee selectio n process. BRINKaS, INCORPORATED a" Philadelphia, Pennsylvania 2000 a" 2001 Branch Manager Scope of responsibilities included managing the safe and productive operations f or 21 routes serving over 800 endpoints daily, investigating missing and lost it ems, monitoring security procedures and training and developing staff. Forecast ed and prepared monthly budgets, organized shipping and transportation needs for regional branch, managed warehouse operations and negotiated contracts with thi rd party vendors. * Boosted efficiency by designing and implementing end-of-day check in procedure s for armored personnel and employing routing software to design appropriate sch edules. * Maintained security of facility with inventory in excess of $100 million. * Utilized strong negotiation skills to decrease mobile phone expenses by 10% an d secure a favorable pricing structure for forklift and related equipment servic e providers. * Maintained Department of Transportation records to ensure driver compliance.

BROOKS ARMORED CAR, INCORPORATED a" Wilmington, Delaware 1982 a" 2000 Operations Manager 1997 a" 2000 Chief endeavors consisted of directing logistics, quality control and customer r

elations operations to the Mid-Atlantic region consisting of 12 distribution and production sites. Managed customer service; coordinated deliveries; establishe d and maintained operator incentives system and standards; and oversaw high-spee d production operations, inventory control and turnaround. * Fostered strong relationships with clients and earned repeat and referral busi ness through close and responsive communications with all customers. * Reduced operator input error by authoring training manuals and educating end-u sers. * Coordinated equipment relocation and facilitated site development, consolidati ng processes and saving over $750,000 in equipment costs. Customer Service Support Manager 1992 a" 1997 Promoted to direct activities within an inaugural customer service department in bound call center that researched customer accounts and processing debits and cr edit adjustments as needed. Core duties entailed managing over 500 client calls per day, performing bank settlements, communicating with money room personnel, scheduling priority based work flow and establishing performance goals for custo mer service team. Additionally, assisted in-house security department with loss prevention efforts. * Significantly improved satisfaction of major financial and retail institutions by skillfully investigating and resolving internal and external production issu es, inquiries and complaints. * Consistently recruited to settle complex accounts due to extensive client foll ow up abilities and vast understanding of accounting procedures. * Fundamental undertakings encompassed identifying and resolving client issues, tracking and reporting actions taken and recognizing improvement opportunities. Operations Supervisor 1982 a" 1992 Quickly advanced from Warehouse Operations Associate responsible for verifying t he accuracy of incoming and outgoing currency to Operations Supervisor. Success fully launched a start-up distribution facility by recruiting, hiring and traini ng qualified personnel and developing productive operations policies that result ed in zero lost items and decreased errors. Reduced staffing expenses by improv ing route structures to maximize fleet capabilities. EDUCATION WILMINGTON UNIVERSITY a" New Castle, Delaware Bachelor of Science Degree in Business Management DELAWARE TECHNICAL & COMMUNITY COLLEGE a" Stanton, Delaware Associate of Science Degree in Industrial Engineering TRAINING & CERTIFICATION AMERICAN SOCIETY OF INDUSTRIAL SECURITY a" Certified Protection Professional (CP P) NATIONAL ASSOCIATION OF SAFETY PROFESSIONALS a" Certified Safety Auditor (SAC) ACHIEVE GLOBAL, INC a" Leadership for Results DEPARTMENT OF HOMELAND SECURITY a" Continuity of Operations TECHNICAL SKILLS MS OFFICE: WORD, EXCEL, POWER POINT a AS400 a SAP a INFORMIX a IQ a U NIX a CRM