ANTONIOS E. CURTIS 1525 McCarthy Street, Ypsilanti, MI 48198 Phone: 734.646.7150 E-mail: ac129399 4@westpost.

net OBJECTIVE To secure a challenging entry to mid-level position with opportunity for growth in a progressive organization that will effectively utilize my background skills that encompasses Strategic Business Planning, Sales, Operating Policies and Pro cedures, Research & Analysis, Audit Compliance, Accounts Receivable and Collecti on, Organizational Management, and exceptional customer service. PROFILE Dynamic, professional with a track record of achievement with demonstrated succe ss in advancing revenue, marketing, boosting productivity, cutting cost, in addi tion fostering efficiency in an operations setting. Established business contacts in target markets through telemarketing, direct ma il campaigns, traveling door to door, and vendor relationships. Enthusiastic communicator with strong networking skills to build new business op portunities, secure customer loyalty, as well as build strong relationships with external business partners. Negotiated contracts; build relationships at all levels within an organization; initiate sales calls; negotiate contracts; implement strategic plans; priced and closed competitive lending proposals, and prepared and submitted credit package s for approval. Extensive technical proficiency in information management software programs, MS: Excel, Word, Power Point, with working knowledge of MS Access. Application kno wledge of Customer Relationship Management (CRM). EDUCATION Masters of Arts & Organizational Management, University of Phoenix, Livonia, MI Bachelors of Business Administration, Ferris State University, Big Rapids, MI PROFESSIONAL EXPERIENCE Driver Helper Representative UPS, Ypsilanti, MI Nov 2010 to Jan 2011 Help driver deliver packages to residential and commercial businesses. Scan pack ages which entered them into computer system to allow customers to track the pac kages. Organize packages in truck to make the route more efficient. Achievements: Exceeded daily route goals Neighborhood Sales Representative/Lawn Specialist Trugreen, Ypsilanti, MI Mar 2010 to Oct 2010 Prospect and generated sales revenues by adding new program residential customer s. Conducted follow-up of leads and conducted retention and service calls to pre sent and prospective customers. Cross sold and up sold current residential custo mers. Measured and conducted lawn analysis. Estimated date of service to custome r based on knowledge of branch production and service schedules. Maintained appr opriate records and prepare required reports. Achievements: Administered local marketing initiatives targeting new communities and sub-divis ions. Established local contacts in target markets through telemarketing and door-to-d oor sales. Generating contacts appropriately, conducting an average of 20 face to face visi ts per day. Exceeded aeration goals of $600 per day. Advance Planning Counselor United Memorial Gardens, Plymouth, MI Mar 2009 to May 2010

Networked within the community to establish corporate accounts, focused on drivi ng revenue, built and maintained relationships, and achieved an established quot a. Generated leads through referrals, deed delivery, park roaming, and introduct ory calls. Contacted company generated leads within 72 hours for an appointment and/or presentation. Respond quickly and effectively to customer inquiries and c omplaints. Achievements: Respond to client inquiries in a timely, respectful and professional manner. Generating contacts appropriately, conducting an average of 75 preliminary sales cold calls per day. Account Executive Brinks, Inc., Detroit, MI Feb 2008 to July 2008 Developed and maintained effective customer relationships and grew business leve ls with existing accounts. Priced and closed competitive proposals and contracts . Generated new business leads and assisted managers in providing sales training . Demonstrated knowledge and participated in implementing processes to make sale s and operations more effective and profitable. Achievements: Manage multiple priorities while being responsive to customers. Generating contacts appropriately, conducting an average of preliminary sales co ld calls per day. Developed and maintained 2-3 sales contracts per week. Auditor of Procedural Compliance Con-way Freight, Inc., Ann Arbor, MI May 2005 to Nov 2007 Performed quality audits to insure service center and equipment are audit compli ant. Researched and investigated documentation for audit compliance. Provided tr aining for service center personnel in various work related areas for the purpos e of becoming audit compliant. Assist Manager of Procedural Compliance with dail y operational and accounting tasks. Achievements: Retained staff to meet the needs of the business Completed turnaround of multiple under performing customer service teams; set hi gher expectations and instituted individual accountability resulting in 10% reve nue increase over one year. Instituted operational policies and procedures resulting in a total cost savings of 15% Account Executive Con-way Freight Inc., Romulus, MI July 2001 to May 2005 Manage multiple priorities while being responsive to customers. Ability to influ ence decision-makers at all levels. Positive closing skills are attributes and k ey to position. Developed and maintained effective customer relationships and gr ew business levels with existing accounts. Generate new business leads, making s ales calls, assisting managers in providing sales training and support the imple mentation of ideas to make operations and sales more effective and profitable. Achievements: Awarded Quarterly Leader Award Nomination in 2002 Exceeded monthly sales goals by 20%. Awarded Best Region Growth next-day lanes in 2002 Grew shipper count every year by 10%. Account Manager Con-way Freight Inc., Ann Arbor, MI Nov 1999 to July 2001 Obtained and secured Less-than-truckload freight. Communicated and visited custo mers directly. Exceed daily revenue goals and sales goals. Provide solutions and resources for customers with billing and claim issues. Achievements: Received numerous reports of good marks from customers, which have been acknowle

dged in Con-way Freights quarterly employee publication book Exceeded call goals of 75 per day and exceeded call hours of 3 hours per day Developed and maintained relationships with regional, and local accounts to expa nd inside-sale revenues (18%) and solicited new accounts, by cold calling (75%). Store Manager Champs Sports, Westland, MI July 1996 to Nov 1999 Managed 4 locations in the Metro Detroit area and implemented an effective loss prevention inventory. Hired, trained, supervised and evaluated on average 10 em ployees. Maintain appropriate payroll records and prepare required reports. Achievements: Recruited and retained staff to meet the needs of the business. Completed and certified in technician program. Completed customer service workshops and customer profile training.