SEAN C. MALONE sm128cee6@westpost.

net PHOENIX ENERGY PRODUCTS, LLC DBA PEP Solar October 2008 - January 2011 Marketing and Office Manager Managed and updated daily social networking for PEP: Twitter, Facebook, Merchan t Circle, Linkedin, Google Adwords, and PEP Blog for networking and sales purpos es. Managed and trained call center representatives by creating scripts, compil ing sales team booklets "Solar Sales Made Easy", utilizing Microsoft Publisher, Power Point, and Word 2007. The booklet reorganized the sales staff and call ce nter to work under a stage and process step process. The staging and process me thod allowed better tracking with the ACT CRM (customer relationship manager) da tabase to closely monitor and follow up with customers increasing sales by 30%. Customer satisfaction and understanding of the solar design process was greatly improved. * Increased sales by 30% by reorganizing sales and marketing process * Improved sales closures by 60% with new stage and process method * Call center performance was improved by one-on-one and team training * Sales leads were increased by 2 times the past rate by incorporating social me dia FUZION PROFFESSIONAL SERVICES, LLC February 2007 - September 2008 Owner Clients included New England Property Development, HybriTech, LLC, Paragon Home Investments, LLC and FIX-IT-4-U Home Repair. General office, Promotion Marketin g, bulk mail advertising campaigns, In/Out bound sales, door-to-door sales, and acting as Professional Real Estate Agent licensed in the state of Arizona with D an Swartz Realty / HomeSmart Realty. Provided Small Business personal assistanc e utilizing the MLS (multiple listing services) database to run daily comparable s for client investment properties. Member of the (Phoenix Association of Realt ors) PAR and the (National Association of Realtors) NAR. Graduate of the (Professional Institute of Real Estate) PIRE July 2007 NAR NRDS ID: 144029563 KOHL'S Department Stores, Phoenix, Arizona Supervisor September 2005 - February 2007 Thrived in a multi-position/responsibility retail sales environment. Excellent customer service and team leadership promoting our credit products and Kohl's cu lture. * P.O.S. Supervisor, responsible for overseeing, and ensuring the success of 30 associates. * Increased credit product awareness through, "Johnny Diamond" Training Program achieving and surpassing monthly credit goals (breaking national credit records) . * Processed returns/exchanges, general clerical and office duties which included scheduling, payouts, mileage reports, and cash office. * Public announcement system marketing our credit, sales, and career opportuniti es. * Assisted in weekly billboard advertising and product planogram resetting. FIX-IT-4-U HOME REPAIR, Phoenix, Arizona Administrative Coordinator August 2000 - September 2005 Maintained office productivity through professional client and business relation ships.

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Inbound / outbound service call scheduling Billing, expense reports, and data entry Accounts receivable / payable Payroll, and advertising

COX COMMUNICATIONS, Phoenix, Arizona September 1999 - September 2000 Technical Support May 2000 - September 2000 Provided rapid care and product support in a dynamic multi-technological support team. * Multiple home electronic configurations troubleshooting. * Educated customers on digital and analog TV products including setup, operatio ns, and scheduling. * Completed courses to assist in video, voice, and data supporting the technical support department. Account Services September 1999 - May 2000 Responded to customer inquires regarding billing, product information, and progr amming sales within a world-class customer care environment. * Recognized by HBO, Cinemax, Showtime, The Movie Channel, and STARZ for "Top Pe rformance in Sales". * Completed Courses in "Achieving Great Sales", "Outstanding Customer Service", and COX@home high speed Internet, digital telephone, TV, and telecommunications. * Assisted new hires in gateway, and peer coaching within team to complete goal planning; thus achieving All Star Ratings and world class customer service. * The acting team-lead during absence of team leader. AMERICAN EXPRESS, Phoenix, Arizona March 1999 - August 1999 Telephone Service Center Representative Delivered outstanding customer service and worldwide assistance to corporate car d members; including billing inquires, disputes, account maintenance, and genera l card product inquires. * Completed the American Express' KASET International program "Achieving Outstan ding Customer Relations" and Account Management. * Received American Express recognition from customers' "Thank You" acknowledgin g my customer service abilities. * Team awarded 100% HOC and 100% DQ for the month of June '99, reflecting the he alth of the company and decision quality. WAL-MART, Phoenix, Arizona July 1998 - February 1999 Customer Service Associate Responsibilities included sales and service in jewelry and electronics, as well as daily reconciliation. Computer based trained on all aspects of customer serv ice and sales. * Store Safety team member responsible for improving awareness of safety hazards to all customers and associates; Resulting in fewer medical compensation claims and an overall safer environment in which to work and shop. * Participated in local and national fund raising efforts for organizations such as Phoenix Children's Hospital and the Children's Miracle Network; Helping to r aise over $6 million dollars a year. * Loss Prevention team member responsible for processing claims and aiding in th e apprehension of shoplifters saving potential lost dollars. * Implemented marketing and advertising strategies, increasing sales of slow mov ing merchandise and utilizing the public address system for sale announcements. * Received various customer comment forms reflecting excellent customer service and an overall positive shopping experience; Resulting in management praise and

repeat customer visits. MOBIL OIL CORPORATION, Scottsdale, Arizona January 1989 - July 1998 Sales Associate Provided excellent customer service, training, and daily reconciliation of cash, inventory, and transmittals. * Achieved 98% on many occasions for overall store performance by Sparagowski an d Associates for Total Customer Satisfaction. Received cash bonuses and regiona l recognition. * Achieved higher Sales and Repeat customers as a result of Total Quality Custom er Service. * Informed and Trained Customers on new product developments such as Speed Pass; Increasing Customer awareness of convenience and Corporate Community Involvemen t. * Dedicated to company policies and procedures involving cash and credit; Reward ed by Mobil Oil Corporation for returning a customer's forgotten bank bag (with $5,000) and protecting Mobil's integrity. * Awarded Sales Achievement by Mobil Oil Corporation, 1989 * Awarded Numerous Plaques for Associate of the Quarter by Mobil Oil Corporation EDUCATION Member of The National Association of Realtors NAR NRDS ID: 144029563 Member of The Phoenix Association of Realtors PAR Professional Institute of Real Estate Account Management Rio Salado College, American Express Quality University, American Express Total Quality Management, Mobil Oil Corporation AWARDS Awarded Numerous Plaques for Associate of the Quarter by Mobil Oil Corporation Awarded Sales Achievement by Mobil Oil Corporation, 1989 Awarded Customer Service Champion 1st Quarter 2004 by Sears and Roebuck