Jeana Thornton 3487 West Chambery Lane Riverton, Utah 84065 801.889.9895 Email jt123e002@westpost.

net EXPERIENCE July 2010 - February 2011 The Buckner Company Director Management Information Systems and Training Salt Lake City, Utah * Data acquisition and migration of new companies. Migrated over 2 million doll ars worth of business from various platforms/software systems. * Implementation, training and optimizing use of companies automation system * Resolves database performance and capacity issues * Conduct and manage orientation sessions and on-the job training for new employ ees * Providing automation solutions that adds value to all of the companies stake h olders * Plan, organize and direct a wide range of activities to meet business goals an d compliance * Worked with software vendor to ensure application and certificates were compli ant with state regulations * All other aspects of Computer/Insurance Work as Assigned. June 2007 -July 2010 Intermountain Health Care Senior Reporting Administrator Salt Lake City, Utah * Supervise, mentor and train users in SQL, Crystal Reports, Oracle, Facets and Enterprise Data Warehouse (EDW). * Lead company wide initative to go paperless. Converted AS400 System Reports to Crystal Reports. Saved over 50,000 sheets of paper per week and significant cos t savings due to automation. * Work with departments to automate existing processes. Increase efficency and a ccuracy of reports by automating manual processes, thus reducing error, and savi ng time and money. * Documented and organized over 300 existing Sybase and Facets, EDW, and AS400 S ystem reports. * Meet with each department on a quarterly basis to discuss reporting needs. * Tracks, test, and deliver reports developed in the Reporting Department. * Work closely with business users and report developers to ensure that reports are delivered accurately and on-time. * Maintains reports currently in production and resolve problems called into the Help Desk related to reports. * Convert Access and Excel reports into Oracle enviroment. * Participate in Facets Systems Upgrade and assess impact to reporting needs. * Participate in Oracle Upgrade and assess impact to reporting needs. * Create Ad Hoc Reports based on business needs. * Conduct company wide presentations explaining reporting standards. September 2005 - June 2007 RxAmerica Data Warehouse / Business Analyst, RxInsider System Administrator Salt Lake City, Utah * Supervise and train Data Warehouse / Business Analysts on SQL, and reporting t ool applications. * Create models and reports using SQL and TOAD SQL Editor.

* Team lead for company wide CRM implementation project. * Publish reports via the Internet to internal and external customers using SAGE NT Design Studio. * Meet with a internal and external users to identify additional possibilities t o create reports and models that would give the organization a significant boost in revenue, cost reduction or customer satisfaction. * Facilitate discussions with internal and external customers to anticipate futu re needs and opportunities for reports and models. * Make decisions on which data and which decision support applications would be most beneficial. * Act as a liaison and advocate for the end users of the data warehouse. * Work closely with internal and external users to understand the current state of information available, and then identify future needs based on their analysis of business requirements, current state environments, and future state warehous ing implementation * Provide first-line user support for the RxInsider reporting tool supporting 2 00 internal and external customers * Provide training for internal and external customers both on and offsite * Responsible for overall coordination of user acceptance testing and training. * Created Policies and Procedures for RxInsider System Administrator Position. * Maintained the RxInsider Reporting Application for over 200 existing clients. * Skilled at Training and Presenting software applications to internal and exter nal customers. October 2003 - September 2005 Credit Union Software Support Technician / Crystal Database Administrator Salt Lake City, Utah * Unix System Administration supporting approximately 300 clients. * Resolve both software and hardware issues, such as hard drive failures, and pr inter configurations and connectivity issues. * Maintained and managed Credit union databases that contained company financial s, Home Banking financial services, and ATM information. * Responsible for maintaining the Crystal Database ensuring that the reports are accurate and correctly work on clients systems. * Repair and remove corrupt data from the database to ensure data integrity. * Instruct, train and advise end-users on the execution and modification of thes e reports. June 2000-2003 eBay Incorporated Draper, Utah Project Manager * Selected to manage a pilot program designed to increase new customer usage and retention on the eBay site. Programs were developed and released on the eBay s ite as "Live Chat" and eBay Stores. * Developed Oracle and Microsoft Access database solutions for customer call tra cking, which gave management the ability to query data on virtually any issue fo r custom-designed reports. * Provided detailed statistical reports related to the progress of the program t o the marketing department, which was then used to find the optimal communicatio n media needed to maintain cost effective customer support. * Conducted market research that captured data on target market demographics, co mpetitor initiatives, and e-commerce industry trends. * Used market research data to revamp direct e-mail campaign strategy. * Co-wrote New Member invitation letter to be sent to selected eBay members for program participation, which was sent to over 120,000 eBay members.

EDUCATION * University of Wyoming, Bachelor of Science, Graduated May 2000 SKILLS Software: Microsoft Access Microsoft Office Suite Microsoft Power Point Microsoft Excel Microsoft Windows '00 XP Microsoft Word 1st Page 2000 HTML Editor TOAD SQL Editor SQLDBX, AS400/ISeries Hardware: Dell, Gateway, IBM, Iomega, Smart Card media, Toshiba, NICs, A+ traini ng Systems and Networking: Windows (95/98/NT/2000/ME), TCP/IP, Novell 5.1 Languages: Visual Basic, HTML, PL/SQL acle8i, 9I, 11g Access, Facets, Sybase Databases: Or

HIGHLIGHTS * Over 10 years Medical Reporting experience. * Over 11 years of Data Warehouse experience. * Automated reporting processes resulting in significant cost savings for Interm ountain Health Care. ADDITIONAL INFORMATION * Ability to work well with others, and within a team structure enabling a bette r work environment. * Success in working with diverse backgrounds through individual or group engage ment. * Ability to "absorb" information quickly with little instruction. * Ability to work independently and initiate action. * Comfortable dealing with conflict and offering solutions. COLLEGE EXPERIENCE University of Wyoming - 4 Years Outpatient Cardiac Rehabilitation University of Wyoming - 2 Years of Exercise Physiology Research Exercise Physiology Internship Specializing in Cardiac and Pulmonary Rehabilitat ion. -University of Utah