Douglas Hockman 203-482-0757 dh121ecca@westpost.

net CAREER SUMMARY Sales Service Representative recognized for increasing sales and product distribution within large retail store chains such as Wal-Mart, Home Depot, and Kmart. Creative problem solver with a history of building strong relationships and driving sales through product training and strategic display design. Key areas of expertise: * * * * * * * * * * Customer Service Training Marketing Strategy Account Management Trade Show & Art Exhibits Product Sales Display Design New Product Rollout Relationship Building Landscape Photography

SALES MANAGEMENT EXPERIENCE Sherwin Williams 1994 - 2010 Fortune 500 company specializing in paint and specialty coatings for professional retail and commercial distribution. Based in Cleveland, OH with over 3,000 paint stores. Sales Service Representative, Hartford, CT 2000 - 2010 Managed approximately 40 stores in the Southern New England area, building customer relationships with clients at Home Depot, Wal-Mart, Sears, and Kmart. Cross trained store employees on products. Provided inventory control, merchandising, troubleshooting, and customer service to retail store management and employees. Assisted with new product rollout, including creating product displays. * Increased Sherwin Williams product sales up to 150% by strategically establishing display space in high demand areas within retail stores. * Cross merchandized product in 70% of stores by building relationships with managers and employees outside of the painting department. * Cross trained employees on Sherwin Williams products in 85 - 90% of all assigned retail stores. * Developed and delivered customized off-site training modules for up to 50 department managers, part-time employees, and assistant managers to help increase product knowledge, cross functionality and increase product revenue. * Assisted with new product rollout in test markets by executing product placement, display, capturing sales data, and providing retailer feedback to corporate sales division. * Exceeded annual sales quotas. * Achieved Balance of Sale percentage consistently higher per store than other Sherwin Williams Sales Representatives.

Store Manager, Thorndale, PA 1998 - 1999 Conducted both inside and outside sales with local contractors. Developed and implemented business plan for the store, including yearly goals and objectives, financial spreadsheets, and resource allocation. Worked with contractors on developing large bids and pricing. Conducted inventory control. * Developed annual sales plan in excess of $500,000. * Responsible for hiring, training, and supervising four employees. Assistant Store Manager, Doylestown, PA 1997 - 1998 Provided inside sales with local contractors. Supervised accounts receivable for the store. Recorded financial data and provided inventory control management. Trained and supervised five employees. Took on role of store manager during staff transition period. PHOTOGRAPHY EXPERIENCE Doug Hockman Photography, Hartford, CT 2009 - Present Photograph landscapes and nature for individuals and by contract. Sell art prints through galleries and stores by networking with potential prospects and participating in specialized art exhibits. Facilitate final art output with printing vendors. EDUCATION & TRAINING Bachelor of Science (BS) in Business, Minor in Spanish Goshen College, Goshen, IN PEERS Sales Training, 2008 Sherwin Williams, Cleveland, OH