Carol Greiner cg1211bce@westpost.

net Cell: 973-650-2091 Project Manager/ Business Analyst/Operation Manager/Account Manager experienced in delivering business solutions and providing administrative oversight to proj ects and processes in diverse industries. Successes based on building strong re lationships with Clients, Senior Management, Vendors (on and off shore), and IT teams. PROFESSIONAL EXPERIENCE: Medi-EMR Bedminster, NJ 2010 - Present Independent consultant for this software company, which supplies electronic medi cal records (EMR) management functionality to Physician offices/clinics and inte rfaces with 3rd party EMR software vendors. * Work with Physicians, PAs, Office Managers, Marketing Managers, Billing Coordi nators, IT support staff to define and customize their configuration and/or prov ide alternative solutions to their work flow. * Maintains/acts on internal help desk ticket, coordinates tickets for external electronic billing system and external electronic prescription system. * Develops/maintains internal and client installation documentation (work flows, use cases, help content). 2009 2010: Managed family business, leveraging corporate project management, budgeting, bus iness analysis skills Took care of an ill family member Wyndham Worldwide Wyndham Hotel Group Parsippany, NJ 2006 2008 Sr. PM for Finance/Legal/HR Service Delivery team: Developed/managed Budgets, SO Ws, Plans, Scope, and cross-functional development teams; insured PMO, SDLC and SOX compliance for projects: *Managed Oracle e-Business Suites Online Learning Management project. Multi-lan guage app rolled out 20000+ Franchisees with goal to increase in Global Training Depts revenue. Functionality extended to: Franchisee self-enrollment/compliance tracking, interfaces with Oracles Online Billing, HR, and CRM modules as well a s interfaces to Corporate ID Management software and Centra webinar software. *Managed Guest Complaint project: Automates communication between Cust Care and Franchisees regarding customer complaints. Goals are: increase Franchisee revenu e; shorten complaint resolution time; proactive complaint management. Evaluated custom & package solutions. Custom build was selected. * Managed Global Franchise Sales Tracking project: Goal is to automate Franchis ee on-boarding approval document work flow, and streamline the application and C ommittee approval processes for domestic and international applications. Evalua ted custom & package work flow solutions. * Led other projects: Restricted Party software evaluation, Brand web sites upda te, migration of . Hotel Groups Global Active Directory /Email infrastructure from corporate enviro nment, (resulted from Cendant break up.) Scope was all Hotel Group PCs, Blackber

ry devices, and User IDs as well as all SharePoint files, Shared Drives, Resourc e Mailboxes, and Distribution lists at all domestic and international office and field locations. Marsh Enterprise Technology Group Hoboken, NJ 2003 2006 AVP, Marsh Data Warehouse; (matrix unit of 25 Data Modelers, Business Analysts, front end and ETL designers and developers). Performed Information Architect, an d DW Project/ Release Management roles. * Managed the T&E and Global Carrier Data Mart applications, delivered with web based Business Objects front end. Goals were cost reduction and performance ana lysis respectively. *Determined required information for Client Settlement and Annual Disclosure pro ject for NYAG office. This project mandated by agreement with NYAG after Marsh was served with a criminal complaint. *Developed workflow for global data feeds; designed the associated exception pro cesses, reports, daily report card to maintain point-in-time reports to Clients, States Insurance Boards. *Documented new workflows to: source the data from domestic sister companies, de termine client eligibility, identify Service Agreements, and allocate settlement amounts. *Chaired the Conformed Dimension working committee, which was charged with re-ar chitecting the existing DW environment, managing and standardizing the definitio ns of business data. *Provided release management/ operational oversight for Marshs DW batch and fro nt end environments: - Analyzed production environment; identified and implemented improvements. - Streamlined/ managed daily, weekly, month end, quarterly production schedules to meet SLAs. - Coordinated the resolution of SEV1nd SEV2 production issues. - Represented the DW group at the Change Control Board meetings. ADP, Small Business Systems Dayton, NJ 2002 2003 Independent Consultant, Business and Data Analysis, assigned to a payroll redesi gn project. Data Architecture role: * Prepared DA/DBA project plans, budgets, and Statements of Work. *Developed high-level Data Architecture/Plan for Business Group and ERWIN model . Business Analyst role: *Eliminated gaps/overlaps; clarified user requirements in initial Business Req D ocument. * Recommended/facilitated JAD sessions that identified 130+ Use Cases. * Documented and presented 25 Use Cases for the core online system; peer review of Use Cases. Ernst and Young, Enterprise Application Group, Lyndhurst NJ 2000 2002 Assistant Director, Data Architecture; managed staff of 4 DAs. *Managed BI Evaluation Project to determine opportunities to streamline firms BI software suite: *Developed RFP, liaised with the Microstrategy, Business Objects, Crystal Decisi

ons, Hyperion, Oracle, and Microsoft vendors to insure consistent/objective eval uation of each vendors offerings. *Facilitated functional and technical review sessions of each software suite. *Developed and priced architectural alternatives for single and combined vendor solutions. *Defined the Information Framework to first Global Financial Information project that addressed engagement tracking and billing. Panasonic, Secaucus, NJ 1993 2000 Manager, Data Architecture and Business Intelligence; brought in to set up Data Administration function. *Managed project and resource budgets, multiple project teams (14 developers/tea m leads and 4 DAs), for a 4000+ user base located in various Operating Companies , e.g.,: - Sales & Marketing DWs for Consumer, Commercial and Industrial Electronic co mpanies; - POS (point of sales) Data Mart for the Consumer Electronics Company. - Sales Force Automation/Business Query app for the Consumer Electronics Compa ny. - Corporate Data Architect on all strategic IT project and plans, e.g.: - Architecture of current Application Landscape and to-be SAP/Seibel/I2 landsc ape. - Assessment of DW tools: ETL, OLAP (Hyperion ESSbase), Reporting, Data cleans ing, Data replication, SQL gateway software, Meta-date tools, BI tools (Cogno s, Microstrategy, Pilot). Previous experience: project and account management at McDonnell Douglas Automat ion Company, Database Design Solutions, American Cyanamid, Hospital Services of NJ (claims reporting), and Prudential. Education/Certificates B.A., Mathematics, Montclair State University C.E.U.s include: Clarity, Process Management, UML, RUP, DW, SAP/BW, RDBMS CCP, Certificate in Data Processing, specia