Daniel A. Meadows Home: 813-832-3370 Cell: 813-368-3906 dm11f77a6@westpost.

net ELECTRONICS SERVICE TECHNICIAN Well versed in the installation, service and repair of varied electronic, electromechanical and computerized equipment, including desktop and laptop computers, networks, POS systems, printers, ATMs, safes, pharmaceutical packaging and dispensing units. Resolute problem solver with proven communication and interpersonal skills. Demonstrated ability in lead roles such as new product testing and implementation. Collaborated with training and product support groups in the creation of training materials used for hardware and software upgrades, installations and service. Provided training to fellow team members and customers. Able to pick up new skills quickly. Reliable and dependable to work both independently and as a contributor to a team. Key skills include: * * * * * * * * Analysis and Troubleshooting Hardware Installations / Upgrades Inventory Management Communications / Networks Software Installations / Upgrades Use of Precision Test Equipment Customer Support Schematics / Diagrams

PROFESSIONAL EXPERIENCE DIEBOLD - Tampa, FL 4/2008 - 11/2010 A worldwide company offering a variety of product and service solutions in banking, security and other industries, including retail and medical equipment service, installation and repair. Field Service Technician Performed onsite diagnostics, service and repair of various electronic and mechanical equipment, including computers, printers, networks, POS sytems, pharmaceutical packaging and dispensing equipment, safes and ATMs. * Quickly adapted to service of multiple new and varied products, including POS systems, ATMs, AutoMed pharmaceutical packaging, Med-Dispense units, Zebra and Lexmark printers adding greater value to customers. * Collaborated with team to coordinate best response over large geographcal region, reducing time to site and improving customer satisfaction. * Performed site surveys for ATMs, Compusafe and Automed pharmaceutical machines in banks, retail establishments and medical facilities, providing assessment and recommendations for installation team. * Designed and delivered training to First Line and Retail teams on Catalina coupon and Health Resource systems to expand coverage of customers products and improve service.

CATALINA MARKETING CORPORATION - St. Petersburg, FL 9/1996 - 4/2008 A global company specializing in targeted marketing to consumers through its network of computer-based coupon systems found in grocery and other retail stores. Field Service Technician 3/1997 - 4/2008 Responsible for onsite diagnostics, service and repair of coupon network, consisting of computers, printers, cabling and network interface with various POS systems in numerous grocery and retail stores. * Performed multiple software upgrades from DOS to OS2 to Windows on Catalina's coupon and pharmacy systems in 100+ retail locations. * Advised training department on content and creation of training materials used by 150+ field service technicians for various software, hardware and interface upgrades. * Collaborated with retailers' IT departments to troubleshoot and resolve onsite interface and communications problems, reducing system down time and the need for manual data loading and collection. * Lead technician in testing and installation of new printer models, including CMC4, CMC4 wireless, CMC5 and CMC6 printers leading up to nationwide rollout. * Installed first Catalina system in Walgreen's drug stores. Provided assessment of install procedures and made recommendations for subsequent installations in rollout of coupon system to thousands of locations nationwide. * Lead technician in testing and implemetation of first color coupon printers in Catalina network prior to development of new color printer and nationwide upgrade project to thousands of retail locations. * Provided insight and training to numerous Catalina personnel through Ride Along program, which highlighted the day-to-day activities encountered in the field. * Maintained personal and regional spare parts inventories. Retail Analyst-NCSC 9/1996 - 3/1997 Responsibilities included polling of network, troubleshooting and solving problems over the phone, taking customer calls, dispatching field technicians to sites and closing service calls. * Implemented time and cost savings in Food Lion communications upgrade project through contact with their corporate offices to procure a detailed list of sites and their corresponding new data lines and dates of conversion. * Worked wtih regional grocery chain to save time and costs in ongoing communications issues through conversations with each locations management to have the onsite computers reset each morning. EDUCATION ITT Technical Institute - Tampa, FL Bachelor of Science: Electronics Engineering Technology Honors Student: 3.7 GPA FCC License