SUMMARY OF QUALIFICATIONS Accomplished and results-oriented professional with 19 years experience in all aspects of sales, leadership, and customer

satisfaction. Thorough understanding of the complexities of building and managing a profitabl e retail enterprise. Adept at devising and implementing innovative sales, marketing and management a pproaches to expand customer base and increase sales through greater market pene tration. Proven ability to manage internal sales operations using innovative leadership techniques while cultivating and maintaining business to achieve greatest profit potential. Broad-based background encompasses finance & insurance, staff development & tra ining, inventory acquisition & control, lease renewals, customer and employee sa tisfaction, policy administration and bottom line profitability. Leader and communicator, oriented to high profit. Committed to achieving resul ts with strict attention to detail. Accomplished in marketing, advertising, product development, operations and dir ect sales. Flexibility to effectively manage change. Expertise in creating advertising strategies to compliment sales and special ev ents. Inspire confidence through extensive product knowledge with the ability to comm unicate all pertinent information. Skilled at establishing effective working relationships to maximize staff funct ions and customer satisfaction. Effective in all phases of personnel-related duties... recruiting, hiring, trai ning, motivating and supervising. Solid technical knowledge complemented by the capability of understanding and e xplaining complex concepts to customers, staff and management. Expertise gained through extensive participation in advanced training courses p rovided by Sonic Automotive, Nissan, Mercedes-Benz, BMW, Range Rover, Porsche, MINI a nd Audi. Exceptional understanding of current market values of all types of vehicles, ma rketing, product development, operations, and direct sales of diverse product li nes. Acknowledged by peers, staff and clientele for integrity, solid work ethics and the ability to consistently achieve personal and professional goals. Aggressive decision-maker with solid customer relations skills. AREAS OF STRENGTH Customer Satisfaction Profitability Training & Motivation Staff Development Problem Solving Inventory Management Prospecting Leadership Follow-up Product Knowledge Lease Renewals Interpersonal Skills Marketing & Market Trends Advertising Finance / Leasing PROFESSIONAL AUTOMOTIVE EXPERIENCE 2003 2011 Tom Williams BMW / MINI of Birmingham Irondale, AL General Sales Manager Managed consistent sales volume growth from 2003 to 2007. Coordinated the relocation to a new location in 2004 and the launch of the MINI brand in 2009 Developed and implemented a plan for operational and financial performance duri ng the economic down turn of 2008 and 2009. Managed the recruiting, hiring, training, motivating, supervising, counseling, and where necessary, disciplinary actions of subordinates. Managed the company web site, all social media, and Chamber of Commerce involve ment. Completed Sonic Automotive: o Sales Training

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Sales Management HR Management Training Finance Training Legal Compliance Training OSHA compliance and Safety Training. 2000 2003 Townsend Nissan BMW Tuscaloosa, AL BMW SALES MANAGER BMW USED CAR MANAGER BMW F&I MANAGER Responsible for retail sales and overseeing BMW service department while monito ring Customer Satisfaction. Responsible for training, desking, closing, appraising, reconditioning, and ord ering of product. Increased new sales 19% in 2000 and 29% in 2001. Increased BMW gross 39% in 2000 and 34% in 2001. Increased certified pre-owned sales 350% in 2000 and 12% in 2001. Grew customer satisfaction score to store record. Consistently attained an inventory turn rate of 75%-100% each month. Supervised 12 sales professionals. Won the BMW Center of Excellence Award in 2000. 1998 2000 Leigh Mercedes-Benz Tuscaloosa, AL SALES REPRESENTATIVE Sold Mercedes-Benz and was Assistant New Car Manager (Starmark Manager). Top Sales Representative in total units and gross profit 1998 & 1999. 1995 1998 Tom Williams Import Birmingham, AL SALES REPRESENTATIVE Sold BMW, Range Rover, Audi, and Porsche. Consistently one of the top Sales Representatives in sales and customer satisfa ction scores. 1992 1995 Townsend Nissan BMW Tuscaloosa, AL NISSAN/BMW SALES MANAGER Started as Sales Representative in 1992 and then promoted to Sales Manager 1993 . Managed all aspects of Nissan and BMW in sales department. Increase retail sales 32% Helped to oversee a move to a new location in 1993. PROFESSIONAL ACHIEVEMENTS BMW Center of Excellence Award: 2000 BMW Sales Manager Ring in 1994 for sales and Customer Satisfaction Mercedes-Benz Starmark Sales Managers Ring in 1999 for sales and Customer Satisf action BMW Profiles in Achievement Awards: 1992 - Silver * 1993 - Silver * 1994 - Gold * 1995 - Charter * 1996 - Charter * 1997 - Charter * 2000 - Honors * 2001 - Hono rs 2002 - Honors * 2005- Charter * 2007- Charter * 2010- Silver