Gary J Martel 635 Indian Creek Drive 830.535.

4425

Pipe Creek, Texas 78063 gm11fb4c8@westpost.net

Visionary leader with successes in organizational development, training, and cha mpioning change at all levels in diverse operating environments. Service-focuse d professional with extensive experience engaging executive decision makers as w ell as multicultural teams. Adept at developing and implementing value-added so lutions linked to strategic business objectives. Known for successfully alignin g the right blend of people, processes, and technology to consistently exceed ex pectations. PROFESSIONAL STRENGTHS Training Management Change Management Program Management Operations Management S trategic Planning Policy and Procedure Design Culture Development Analysis/ Prob lem Solving Needs Assessment Curriculum Development Critical Thinking Relations hip Building Training and Facilitation Strategic Communications Process Improvem ent Team Building / Coaching SELECTED ACHIEVEMENTS - Developed strategies to drive organizational change and facilitation initiativ es for the lead military organization providing support to Federal and State gov ernments. Supervised a staff of four and a team of 400 across the US. Oversaw pr ocess to improve information sharing across military and Federal agencies. Devel oped and facilitated enterprise-level collaboration with senior leaders of Mexic an Defense Forces. Built leadership bench strength and increased body of knowled ge. RESULTS: Improved change and facilitation processes transformed complex ope rational processes into a streamlined, responsive framework with no additional s taff or IT resources. - Established transformation directorate to develop and implement transformation al strategic program in an international division. Hired and trained staff of si x to spearhead transformation and process improvement. Developed program schedul es and budget requirements for multiple deliverables. Implemented change managem ent process for 12 corporate organizations. Initiated a detailed planning proces s to undertake operational, supporting and relocation efforts. Devised plan to r elocate and consolidate 20,000 employees from 200 locations to two cluster locat ions. RESULTS: Developed long term strategic program to transform organization' s strategic role and mission. - Developed and facilitated enterprise-level workshop for large matrixed organiz ation in Northwest Asia. Moderated planning process with 20 diverse global opera ting groups. Identifed key strategic actions required over ten years to enhance operations in the critical geographic area. Devised communication and engagement strategy. RESULTS: C-level workshop was rated best of 12 by the enterprise sta ff. Achieved a paradigm shift on value of assets in Northwest Asia. - Developed culture awareness training for 500 specialized employees and enabler s in a critical international operating area. Identified training needs. Contrac ted with academic institution to provide instructor-led week long program. Overs aw development of key leader facilitation training. RESULTS: Successful training project subsequently led to program expansion now delivered by a leading Americ an university. - Managed a premier rapid response support plan for high end enterprise-level cu stomers of a major computer manufacturer. Implemented enterprise customer servic e support offering. Determined high potential US locations and launched pilot pr

ogram. Adminstered implementation of plan through third party contractors. Devel oped first of its kind business plan to upgrade a core service option. Created a troubleshooting tool for out-sourced technicians that became a primary resource for the company's technical support workforce. Formulated maintenance and refre sher training plans using CBT and WBT technologies. RESULTS: Customer service su pport plan became the model for global enterprise-level customer service workfor ce.

PROFESSIONAL EXPERIENCE UNITED STATES ARMY, Colonel 2002 - 2011 Director, Information Operations - Army North, San Antonio, Texas 2010 - 2011 Director, Strategic Transformation, 8th Army, Seoul, South Korea 2009 - 2010 Division Chief, Joint Information Operations Center, San Antonio, Texas 2007 - 2 009 Assistant Division Chief, Joint Information Operations Center, San Antonio, Texa s 2005 - 2007 Senior Operations Planner, Joint Information Operations Center San Antonio, Texa s 2002 - 2005 DELL INC., Round Rock, Texas 2001 - 2002 Senior Training Manager HEWLETT PACKARD, Austin, Texas 2000 - 2001 Senior Trainer / Senior Curriculum Developer DELL COMPUTERS, Round Rock, Texas 1997 - 2000 Senior Trainer W.L. GORE & ASSOCIATES, Manor, Texas 1996 - 1997 Training Coordinator UNITED STATES ARMY, Captain 1985 - 1996 Senior Trainer/Senior Facilitator, Tupelo, MS 1993 - 1996 Training Manager, Fulda, Germany 1991 - 1993 Logistics Manager, Fulda, Germany 1988 - 1991 Deputy Training Manager, Killeen, Texas 1987 - 1988 HR Manager, Killeen, Texas 1986 - 1987 Operations Leader, Killen, Texas 1985 - 1986 EDUCATION / CERTIFICATION M. Ed., Human Resource Education, Boston University, Boston, Massachusetts B.A., Political Science and History, Norwich University, Northfield Vermont Master of Strategic Studies, Army War College, Carlisle Barracks, Pennsylvania Senior Professional in Human Resources (SPHR) certification in progress COMMUNITY LEADERSHIP Former Member, Educational Advisory Board, Austin Community College, Austin Texa s