Rick A. Cowart 225 Red Oak Ct. * Island Lake, IL 60042 * 847-526-8992 * 630-564-8992 Cell rc1194fe8@westpost.

net SUMMARY Proven leader with extensive project management, technology, and operational exp erience in line, staff, and consulting roles. Recognized as an effective trainer and motivational team player with a consistent track record in delivering botto m-line results, improving customer satisfaction, and developing strong relations hips. Key competencies include: * Strategic Planning * Operations Consolidations * Quality Improvement * Technology Applications * Product Development/Deployment * Culture Change/Integration EXPERIENCE AT&T, INC., Hoffman Estates, IL Sr. Project Manager-Mass Markets Sales Operations-Digital Broadband Satellite (2 008-2009) Built and maintained DISH/DIRECTV business servicing over one million customers. Managed daily operations including channel communications, Methods & Procedures and training for 22-state region. * Resolved file transmission problems, resulting in monthly average savings in e xcess of $5,000. * Developed IT work requests, detailed business requirements and supporting fina ncials which resulted in changes that allowed sales teams to decrease the amount of time to issue orders by 20%. * Designed DISH training practices and policies to enhance sales teams' understa nding of the product and increase sales close rates. * Coordinated multiple-state DISH/AT&T releases with no defects. * Created detailed Methods & Procedures for backroom teams to use when working o rder generator fallout, helping reduce the amount of time to resolve order error s by 25%. Senior Project Manager (2005-2008) Managed projects covering Mass Markets Sales Operations-Consumer/Business High S peed Internet and Small Business U-verse Sales Operations. * Implemented a 22-state consumer and business high speed internet-DIRECT initia tive, resulting in over $5 million in revenue in first six months. * Developed a new line of business: Broadband via Satellite serving consumer and business customers in 22 states, generating more than 5,000 new customers in un served areas in one year. * Deployed small business U-verse sales to small business sales centers, alterna te sales channels, vendors, and mixed use developments, opening new lines of rev enue for AT&T. Project Director, Consumer Sales Operations-System Interface Development (2004-2 005) Led and supervised a small team that supplied business requirements, testing, tr aining, onsite and remote support, and defect management/resolution of a newly d eveloped desktop. * Improved order quality at point of sale and decreased order fallout by 15%, re sulting in over $8 million in savings. RICK A. COWART (847-526-8992) PAGE 2 Senior Manager/Associate Director, DSL Operations (2001-2004) Project managed system and process changes for all consumer internet products in

cluding DSL Internet service and Prodigy Dial-up. * Developed a web ordering system and processes to handle internet-initiated DSL orders and successfully launched a DSL bill inquiry center at vendor locations. * Handled all dial-up billing migrations, effectively coordinating all technical issues, training and Methods & Procedures. * Added alternate sales channels including internet ordering and Retailers for c onsumer customers to more conveniently place DSL orders. Project Manager-Desktop Initiatives, Consumer Markets (1998-2001) Accountable for problem identification, resolution/deployment, and field communi cation and process sign-off. Served as consumer point of contact for long distan ce carrier contract negotiation. * Actively engaged and led cross departmental/cross business unit teams in resol ving complex business issues. * Successfully managed all phases of a project to open specialized consumer bill ing centers. * Teamed with Sales/Marketing in providing desktop solutions to support corporat e strategies and help meet revenue targets. Analyst/Sr. Analyst/Lead Analyst, IT Services (1995-1998) Directed a team of 13 managers and contractors in the successful implementation of a GUI interface desktop in 17 consumer call centers. Other Positions Advanced through a variety of customer service, IT analyst and senior analyst po sitions from 1987 to 1995. Responsibilities included requirements development, d ocumentation and testing. Provided service and support for customers including r esponse to inquires; analysis of needs, and recommending appropriate services. S erved as Union Steward from 1990 to 1995. EDUCATION & LICENSES Associate of Arts, College of Lake County, Grayslake, IL Six Sigma Black Belt, 2007 Project Management Professional (PMP) training completed, Project Management Net work, 2007 Certified GUI window design, 1996 TECHNICAL SKILLS MS Office (Word, Excel, PowerPoint), MS Project, Visio and Business Objects