O C T A V I A M A K B A R 529 E 166th Place South Holland, IL 60473 773 817-0252 cell 773 978-9900 - work mahadasi@aol.

.com SPECIFIC STRENGTHS & SKILLS: Strong leadership skills and the ability to produce bottom line results. Ability to learn quickly (quick study ) and adapt to new methods and principles. Excellent c ommunication and interpersonal skills. I am very customer focused and possess th e drive for quality results. I have the courage to be pro-active and take initi ative, as well as a good listener. I am proficient in various software packages . I was also a winner of the Chase Bank Midwest Regional Excellent Customer Servic e Award . I have property management skills from Real Estate I owned, also a Certified Notary. EDUCATION: Nouveau Riche University present (real estate courses) Jones Academy Real Estate Training (1989) / MSTA Business College (1987) EMPLOYMENT HISTORY: QC Financial Services (Client Service Rep) 2-2009 / Present Answer all inbound customer calls, concerns, complaints, and resolve in a timely manner. Open new accounts and installment/title loans, money debit cards, re-financing, as well as process bank, and teller transactions, maintain a balanced cash drawe r at all times, as well as verify customer employment and bank information to is sue/decline loans according to company guidelines. Perform collection activities to ensure loans are paid according to contractual agreement, maintain records o n account activities to be used in monitoring and analyzing credit files, perfor m credit analysis on new and existing customers, cross sell other financial prod ucts and submit electronic files for ACH debits and Wage Assignments on delinque nt customers to corporate office, research customers for bankruptcy as well as p erform local travel as needed to support branch activities. Chase Bank Retail & Commercial Depts (Senior Client Service Professional) 2-2000 / 8-2008 I was responsible for various customer service relationship management activitie s and operational controls of assigned portfolios. Resolved all customer complaints and correspon dence in a timely manner using appropriate bank tools. My daily activities incl uded overdraft processing, opening and closing of accounts, processed loans, st reamlined complex treasury products and various credit facilities for customers, sold products and services to consumers and commercial customers. Actively developed new business through customer visits and phone prospecting. Also able to identi fy cross-selling opportunities. I monitored portfolios to assure customers wer e in compliance with policies and procedures outlined by JP Morgan Chase. I inv estigated changes in revenue and product usage. Proficient in KYC and Anti-Money Laundering as well as Regulation compliance. Also met required referral/sales goals. Served as a Team Lead and trained new Client Service Professionals. Participated in Focus Groups and Banker Team Meetings. Performed administrative duties as assigned by the Vice President of the depart ment.

Intertec Publishing (Sales/Service Coordinator) 5-1992 / 2-2000 Gave administrative support to the Publisher, Assistant Publisher, and five Sale s Representatives. Coordinated and set up yearly trade shows as well as coordinated travel arrangem ents, meetings, and visits to the printing companies. I served as a primary point of contact for cu stomer inquiries and problem issues. Computed monthly reader service and process ed it for printing.