NANCY GAGLIARDO 150 BANCROFT AVENUE * STATEN ISLAND, NY 10306 (718) 290-5138 * ng11a7116@westpost.

net PROFILE A dedicated, self-motivated and detail-oriented professional, offering exception al organizational, time management, administrative and client relations skills * Performance demonstrates integrity, versatility and a high level of commitment * Capable of completing a variety of projects with accuracy and efficiency in a fast-paced environment * Cultivate and maintain productive relationships with al l contacts through solid interpersonal and communication skills * Strong researc h and problem resolution abilities * Seeking a challenging position with a reput able organization utilizing diverse skills and experience SKILLS * Well versed in Microsoft Word, Excel, Outlook, PowerPoint and Internet Explore r. Knowledgeable in all functions of the ADP Cage 3 System, new account creation and maintenance, margin screens, SPS and the Fins ID System. PROFESSIONAL EXPERIENCE JH DARBIE & CO., INC. - NEW YORK, NY Customer Service Associate: Back Office Operations 2003 to Present * Open and maintain client accounts; review and organize documentation ensuring compliance with regulatory agency standards and procedures. * Interact daily with a diverse population of clients within the financial indus try. Respond to client inquiries and provide account data, ensuring timely follo w-up. * Wire payments and disbursements per client request; receive and process incomi ng securities and payments. * Maintain positive relationships with 25+ Brokers; assist in the timely resolut ion of inquiries and issues. Provide Brokers with daily margin calls as needed. * Prepare monthly and quarterly records for internal audits; ensure original doc uments are on file. * Schedule and confirm appointments; order holiday gifts for clients and upper m anagement. * Greet and direct visitors; answer a high volume of calls; prepare packages for overnight delivery; copy, fax, scan and file. U.S. CLEARING CORP. (A DIVISION OF FLEET SECURITIES) - NEW YORK, NY Supervisor: Free Receive Department 19 79 to 2002 * Managed and oversaw the full scope of securities depository operations ensurin g a smooth running, cost-efficient and compliant department in all respects. * Consistently analyzed operations to determine areas of potential cost reductio n, program improvement, policy change and organization-wide standardization. * Supervised and trained employees; facilitated orientation and training initiat ives to integrate U.S. Clearing with Fleet Securities; assisted staff members in developing skills essential for quality performance. * Served as the primary liaison to 350+ correspondents and branch representative s; analyzed and resolved issues with diplomacy. * Generated monthly statistical reports outlining changes in TNST and DTC deposi ts; submitted to senior management. EDUCATION JOHN JAY HIGH SCHOOL - BROOKLYN, NY

Received High School Diploma LANGUAGES * Fluent in Italian REFERENCES FURNISHED UPON REQUEST